Samsung India Complaints & Reviews

I had ordered a Tab S6 lite from Samsung shop official e-store. It was delivered to me on August 27 and I had informed Samsung E-store and the service head about it with detailed photos on the same day and I was assured that a reverse pickup will be arranged for a replacement after I emailed close-up photos of the damaged S Pen to the Customer Service executive. The next day I get an e-mail stating that I need to visit a service center. br...

Hi Team,

I would like to highlight issue which I am facing in my Samsung Galaxy Note 10lite.

As product purchased on 24th September 2020 and from last 15 to 10 days I am facing issue in my phone that is Heating/ battery issue and also some its hange but as I was very busy schedule so unable to visit service center.

Last week I visited nearest service center and also contacted customer support...

I bought a new Samsung note 8 mobile phone in January 2019. This phone got an issue of rebooting (display is working good). Taken the phone to service centre in Mangalore. They informed that the repair cost of this phone will be between 17000 to 19000 rupees! So I decided not to repair it as the repair cost is mpore than the new phone!

I talked to the Samsung customer care and requested for any other option to reduce the repair...

We have Ordered One No. 1m 08cm (43") TUE60 4K Smart Crystal UHD TV43TUE60 on 16th October 2020 . The TV was delivered on 21st October 2020 and the Packing was Opened for installation by Service Engineer from your Authorized Service Centre Tvs Electronics . The Service Engineer informed us that The TV is In Damaged Condition(Dead on Arrival) and asked us to send a request for Replacement we have registered a complaint through customer Care...

My order number is [protected] through Samsung.com for Galaxy note 10 lite.Its delivery date is of 23rd october and I placed my order on 15th october.The status of my order is Approved from the very first day.Despite many complaints no action has been taken.My phone is not working so I ordered new & I am really facing many problems.Please help....

Sir mere phone 42 days ho rahe hai new liye huye or mera phone baar baar heat ho ja raha hai mene pichhle kuch samsung service centre me dikhaya bhi tha jo ki waha ke stap ne bola software dal diye hai ab koe problem nahi aayegi or problem abhi bhi wahi hai me es company ke oopar case karna chahta hu....

I, chetan has submitted a phone( M31s) bearing model no SM-317FZBDINS
at authorised service centre (MAA VAISHNAVI ESERVICES PVT. LTD.) on 10.10.2020 for a repair estimate cost of which is Rs15570 (given by them only) .time for repair as told by them was maximum a week only. i have submitted Rs 8450 as advance for the repair to be initiated.
but today even after 14 days, they have only one answer " sir, your parts are on backorder...

This is to bring to your notice that Venture Power solutions, chengalpattu - 603001, TN, Technician visited our house on 20th Oct for repair and has not fixed up the AC properly and today the AC unit has fallen down from the ceiling and has got damaged completely and other items below it was also damaged.

We were fortunate enough that none was injured

Inspite of repeated communication to Samsung customer care...

Hi,

I am from Chennai.

I ordered a Samsung phone via samsung.com on Oct 15th.
The order number is [protected].

I soon changed my mind and tried to cancel the item over phone but the Customer Care said it is not possible. They asked me to refuse the item when delivery is attempted.

I did as they said on Oct 16th.
But on Oct 17th another person delivered the item when...

I am Ghanshyam vyas from mathura . There was problem in my refrigerator till 17oct 2020. I complained again again from 17 oct 2020 daily but there is no response from your side . If you are not providing service and not doing response then i will go to the consumer court . Becoze all the.staff of your company doing bad behaviour.they all are not take action for service from the service center side .

So. do it fastly
br...

I have your premium model Note 9 purchased last year in november 2019. On 13/10/2020 suddenly the screen turned greenish & there were lining & fliker on the screen. I immediately rushed to the service centre as my phone was under warranty & i submitted my phone for repair under contract no [protected]. Today i.e 22/10/2020 still there is no update as too when i will get my phone, the service centre people says that the part has been ordered...

Got delivery of Samsung Washing machine on 21 Oct, 2020. Found huge dent on the right edge of the machine....

I've purchased the Samsung M31 mobile through the Samsung website. The camera quality is extremely poor.
I want to return the phone and get my money back.I've contact customer care and the response is very poor....

I purchase m 315f/ds model of phone in may this year. But now
its incoming call speaker has become low in volume and it is difficult to hear the caller.

Hand free speaker is being used by me.

The same problem is also being faced by son who also purchased this model.

It seems the company is not using good technology.

U r requested to resolve the issue....

This is Priyanka Arora from New Delhi, India. This is regarding my recent purchase of Samsung S 20 Ultra from Croma, preet vihar. I Pre - booked the handset on 22nd February 2020 and was supposed to get the same on 18th March ( as committed by the executive there). I did the regular follow but phone delivery at the store got delayed and after that lockdown happened. Still I was in touch with the Croma manager and I was assured that the handset...

Hi Team,

The issues has gone so long that it has caused me stress mentally.

This a post on my ongoing customer experience with Samsung India. The story is pretty interesting and goes as below:

25th Sept - I submitted my phone ( phone is a premium Series Phone- 6 months old). Recognized as a battery issue, Representative told me that the resolution time is 5-7 days.

After 6 days-,...

Dear Sir,
I bought Samsung A50 S for Rs. 18, 000/-. After 03 or 04 months my Samsung mobile is heating during the calling & charging and mic was also not working properly. I visited in Authorized Samsung Care Center on June 2020 due to nationwide lockdown in amid of pandemic Covid-19 and after taking 20 to 25 days my mobile was repaired by care center. After few days repairing of my mobile same problem was faced. then i was visit...

I have purchased a tab on 17 October 2020
My Order Id is [protected]
I have also raised a issue and its just sending me ticket number 1765151

Refund as soon as possible, I need my money it's emergency...

I gave my phone to Service Centre On 9th oct 2020 and phone is under warranty and so they needed a part which they ordered and received on monday i.e 12th oct 2020 as per online tracking because the number which they gave all are non contactable. so on 16th oct 2020
i went to the service centre to about the status as they people don't bothered about my phone so they never called me to inform what is happening with My Phone. In online...

Hi,

I placed an order for Samsung M01 2GB RAM phone. The order number is [protected] on Oct 15th. Later I changed my mind and contacted Helpline to cancel it.

The person said cancellation not possible and that I need to refuse the item.

The next day (Oct 16th) the item came home and I refused delivery, I got the message that cancellation is processed.
But again today (Oct 17th) another...