Samsung India Complaints & Reviews

I bought a samsung level u headset on 29/11/2019 from a samsung dealer for a price of Rs. 2800.. The level u headset developed a crack on the rubber mounting and when I approached their service centre they asked me to contact samsung customer support. I sent around 20 emails to their mail support.[protected]@samsung.com and they responded that the headset is physically damaged and hence will not attract warranty. My point is it is because of the...

I purchased S20+ from the Samsung Online Store. I am facing some charging speed issues. I went to the service center two times and they said there is no issue at all in charging. even at that time, I showed them that it is faulty so they said do whatever you want to do I will not help you. so I complained again to the senior person in Samsung. still, they are taking the time and every day they said that sorry sir we will revert you back but...

I have ordered for an TV though your Samsung app, and the order no is [protected]. This order was delivered to me on 11th Sept, after 1 or 2 days I got a call for TV installation but I was not available at my place so I thought I will get it installed after some time . And I asked the engineer for the same he said ok you can get it installed any time just raise request for installation.
Yesterday I raised request for installation...

I had bought samsung M21 handset thru samsung website. It was promised 10% instant cashback thru hdfc credit card. Cash back still not received inspite of continuous follow ups . Neither bank nor Samsung Company is responding.

Aman Mansharamani
+[protected]
[protected]@yahoo.com
Order no [protected]
Date:24/10/2020
Amount:12499
HDFC Card no :XXXXXXXXXXXX2206...

I have purchased the galaxy tab s6 and smart keyboard folio but the kick stand part is not holding onto the tab .
Kindly provide me a solution to this problem...

An online order from Samsung shop was placed on 22/10/20 (Order id [protected]) and the delivery date was 26/10. When I did not receive any delivery I tried to track the same and found it is running late by a day and will be delivered by 27th.
Next when I checked again on the next day a return was initiated as per customer instructions. I contacted Samsung customer care as there had been no delivery attempt or any communication from...

I have bought a Samsung M31S( Serial no: RZ8N82QQMSX ) mobile from amazon and I received the product on 09-Sept-2020. Within one month the phone charging stopped working, and I have registered a complaint(Reference [protected]) with Samsung customer care. And after a couple of other calls, they have forwarded me to the Samsung service centre in Kochi(Address Attaikulath Apartment, Cheruparambath road, Kadavantara Junction, Kochi). I have visited...

1. Ordered Galaxy S20 FE on 13th Oct., 2020. Order no. [protected]
2. Cancelled the order on 14th Oct., 2020 & booked S20 +.
3. Received " cancellation initiated" mail from Samsung on 14th Oct 2020.
4. But yet product delivered on 16th Oct. 2020.
5. Complaint lodged for the pickup of product and refund of payment. Complaint no. 1761510 dated 16th Oct 2020.
6. Mail from Samsung on 17 Oct 2020 to write to...

I got Samsung a50s model, within in 1 year not even 1 year finished, there was an issue with motherboard, when I gave to service center, they kept my mobile for 1 month saying will check the mobile, after 1 month they r saying that ur mobile is not in warranty, this is like Samsung looting money from middle class people like me, when I gave mobile it was under warranty they kept mobile till warranty gets over now they r saying it is out of...

Bought a new phone Galaxy S20+, put that on charger, without even inserting the sim, and it got heated up like hell. Doing the basic things is even heating the phone. Even while calling you can not touch the phone with you cheek and ear.
How can we expect such a pathetic response from such an expensive phone and brand SAMSUNG.
On the other hand, they are not even ready to replace it or refund. Such a bad service and response...

I Have ordered Samsung M31s mobile on 17th Oct. by paying full product cost that is Rs.18999 . After that i got message that my order is out for deliver on 19th Oct. i was waiting for my delivery but got call that my address is out of their service area so they could not deliver it. While ordering i have confirmed that my pin 590005 is available for the delivery on samsung site. after that i called several time to samsung support till today...

Hi,

I have cancelled the order with order id : [protected], I got an Cancellation confirmation Mail as well as on Samsung website status was updated as Cancelled but now they have still delivered the order on their own without my consent.[PFA Screenshots for reference].

How can the Cancelled orders be forcefully delivered without any customer's consent and forcing the customer to accept the product just for...

TV Details:
Model Code: UA32J4300ARLXL
Version No.: TS01
S/N : 0A393PAG401534A...

Dear Samsung customer complaint handling Team,

This is regarding the Samsung service center response & misleading the customer on the complaint /service asked for minor issue.
Dear Team, Please note, i have purchased A71 Smart phones (2 nos together) the hand set was fantastic & working fine. we really enjoyed the phone & its camera performance. The said hand set was working fine in all respect & suddenly i observed...

I ordered new samsung A71 via onsile samsung shop but I received used and damaned phone, seal of samsung A71 phone box was tempered /broken already open and phone is also in on condition inside box .

In any new phone its seal packed and also phone in switch off condition . Also phone is used and damaged its not in good condition.

I have serious issue regarding this, I don't want this phone . Please cancel and...

I have been using my Samsung m30s for a year now, with no issues.
Over the month of October I've have been receiving messages about a software update. Which I did not get a chance to update due to slow internet. Last week my phone turns off and is on a boot loop, showing the Samsung logo, welcome screen and re boots again.
I wait for the charge to drain out, charged it once more upto 60% and turned it On. It's still on boot...

HI Team

we had booked a Samsung Galaxy M31, and there was a cashback offer of 1000 rupees in Samsung site so we booked it and till now we haven't got any cashback post 90 days also . This is turning out to be a very bad experience, i would request you to check this for me and get back over my email or mobile at the earliest possible .

Let me know if you need any additional details

Bill Detailsbr...

I would like to bring in your notice that on 17 Oct 20 I have purchased a movie smartphone Samsung Galaxy M 31s. It is pertinant mention that it is great matter of disappointed that the on purchase of 17 Oct the smartphone not charging on 26 Oct 20. I have register a request with reference number is [protected] on 26 Oct 20 for collect the same from my doorstep view I'm a Defence personnel and due to wake of covid 19 we are not permitted to...

I have purchased samsung washing machine top load at bajaj electronics A.S.Rao Nagar 4 years ago. The machine has stopped working now. Contacted the service provider, he told the problem is with motor which is having 10+ year warranty and asked me the bill. Unfortunately I have lost the invoice, kindly provide the invoice.
I have bought it on emi in the name of Vajja Rajlaxmi....

Dear Sir/Madam, This is a complaint against Samsung India on my TV repair. I have raised a complaint on display issue on my 65 inches QLED TV. Samsung team came and inspected and told me that the panel has to replaced. As it is out warranty, they told us to pay for panel. I have agreed for the payment. But till today they have not replaced panel. Their technical team saying the reason that they dont have stock. The tv purchases before 3 years....