Samsung India Complaints & Reviews

This is my second complaint on this forum regarding wrong product delivered as the first complaint still remain unaddressed. My order no. is [protected]. I purchased galaxy M51 but wrongly received M31. I placed my order on 18th October 2020 and received wrong product on 22nd October 2020. The complaint was immediately registered to samsung customer care. Case was forwarded to VOC team. VOC claim no. generated is [protected]. But till this...

1.5 ton Split AC is unserviceable. The flow of water is coming inside during switching on....

I received a telephone call from Samsung India and one Mr. Sureshkumar spoke to me in a harsh manner and was trying repeat the same answer given earlier by him.
During my last telephonic conversion with him I have clearly mentioned that while attending calls thru the headset my voice is not audible to the person at the other end.
During today discussion I had asked certain queries to Mr. Sureshkumar and there was a vague reply...

I have purchased a earphone before 3 months..but now it's not working.. product is worst. Problem in the mic......

This television was purchased from Vijay Sales (Opera House Branch) on 6 August 2020,
Invoice No: OH-A-SIF730 since then the product as faced malfunctions twice
(1) During installation when the engineer started the set up image displayed was like X ray, the engineer mentioned that there is a fault in the product and to contact Vijay Sales however he rectified the issue by taking help from Samsung support.
(2) Malfunction...

I have placed the order [protected] on 20/07/2020 for Samsung Galaxy M31. There was a cashback offer of 1000 rupees during the time of order for ICICI debit card. It has been more than 90 days but i haven't received the cashback yet...

This is to bring in to your notice that i am a dedicated samsung user for the past seven plus years i have always been a fan of the note series.I own a Samsung galaxy note 9 which was working perfectly fine until the update.However the updated i found out that the screen started turning green on the increase of brightness and the phone gets stuck.I had been to the nearest Samsung service statd ouion and they told me that the screen is spoiled.I...

I ordered Samsung Mobile S20+ on dtd 15.10.20 at night vide order no. [protected]. Full payment was made through Credit Card.
Due to some financial constraints I planned to shift from full payment to EMI payment, hence on 16.10.20 morning I cancelled the Order and re-order the same mobile vide order no. [protected] on EMI payment option. I also received confirmation of cancellation of mobile of order no. [protected].
But after...

I placed an order for Samsung refrigerator (RT37T4533S8 Top Mount Freezer with Twin Cooling Plus 345L) on 21st Oct, 2020 (order #[protected]). I received the order on 31st Oct, 2020. On 1st Nov, 2020 Samsung installation engineer came and unpacked the refrigerator and noticed 2 dents on the right side of refrigerator. He took photos also and asked me to contact Samsung customer care and raise a request for replacement. I called the same day...

I bought a Samsung 43 inch LED smart TV on 28th Oct 2016 by paying Rs 73900/- (Price of a brand new TV) at Samyak Sales, Mumbai which is a Samsung Plaza. In the first week of September 2020 picture began deteriorating and a complaint was made to Samsung. The official technician came and inspected the TV and said that the panel needs to be changed and the estimated cost will be Rs 23000/-. Since the charges were exorbitant I called in a local...

I ordered a mobile samsung from Amazon online through Bajaj finance.i had a problem with ecom cpp telebinding rural please cancel it from my account...

Since October 2020 I have been complaining about my headset problem. Inspite of my complaint to consumer forum, samsung India is still responding that they are working on my complaint and asking me to wait for a resolution. Someone from samsung india called me and said this headset level u cannot be covered under warranty and I find it as a delaying tactics as my warranty is getting expired on 29th Nov2020.
Think I am simply wasting...

Dear samsung management
I have purchased an Galaxy A51 (6GB RAM) in June after one month the mobile was not working.i have shown my mobile to Samsung Service center in Vijaywada.Ruby Techno Services on the 12 of October they said it has Mother board/Processer problem we need to replace it.
i gave my mobile Galaxy A51 (6GB RAM) for Mother board/Processer replacement in ruby techno services, vijayawada, andhra pradesh, they said...

I beg to draw your kind attention towards the purchase of a coloured SamsungT.V. from your shop.
It worked very well for a few months but now it has created disturbance for all o[censored]s. Its picture often changes and there is a whir sound in it. Even its switches do not work properly and lines often appear on the screen. It even takes a lot of time before functioning.

Before purchasing you pleaded its durability, utility...

I have ordered a refrigerator directly from Samsung.co.in website. Refrigerator I have received has been opened by their technical engineer who came for installation and demo. But there were dents on the front of refrigerator and he only showed that to us and marked as damaged from his side only. I have sent those pictures to Samsung over email. When I contacted Samsung India regarding this no proper response from them. They told they were...

Samsung has sold me refrigerator in 2018 . Refrigerator is not working since last 8 months. Samsung is not ready to refund me my money . I have asked for 90% refund .They have closed my case UNRESOLVED. Report is issued to me thar fridge is irreparable. Report attached. I have videos of repair fridge is dismantled to some extent as its unsafe to operate it.
Iam being threated by backend team to accept what ever they offer in 7 days...

I purchased from Samsung e-store and now suffering from their fooling terms. I received device with some manufacturing defects and have been complaining online and over the phone to customer care since the second day and now they when they I visited the service center, they are telling that their replacement period is like floating interest rate, 7-10 DAYS, while for Amazon, Flipkart etc, it's 14 days. Perhaps they have their own factories...

Bi have one mobile booked through online your delever commitment date 29th october 2020 but product not delever till the day .
Your comapny msg to me on 1st november my produst is packed.
Today i have cheacked status so same are showing my product is packed only.
No improvement till today.

Many times coordinate with your customer care person but not resolve muy issue.

I feel samsung service...

1. Product was ordered online from Samsung Store app.
2. I received a defective product
3. Went to service center and was not much of a help.
4. They took 1.5 months to give me a DOA (Dead on arrival certificate)
5. I was informed "A new product would be sent to me and I have to hand over the DOA to them" (Validity of the certificate was 7 days)
6. Now they have taken back the old defective device and neither...

I cancelled my order of mobile m51 on 20 oct and havent recieved refund yet, sent 100s of email to samsung, talked with their customer support on phone and on chat of their website but no resolution yet, these scammers making fake promises that i'll get my refund in 48-72 hours everytime i complaint, its been happening from last 16 days, i even sent mails to ceo samsung, service head but they are of no help either, i literally have to beg...