Samsung India Complaints & Reviews

Mom: 31st may, 2017

Still negotiating on cycle count
Need to take dawn’s consensus

Adding summary box to statements to be validating
Changes to terms and conditions

Revathi: native mobile app testing need clarification

*take this as high importance escalation*

Dated 10th may i received my phone with screen replacement from samsung service center (Hcl...

I had raised a Service Request #[protected] for my washing machine on 31st May 2017 and was informed that the field executive would visit before 8PM the same day. I reached out to the executive whose details were assigned and was informed that he is not going to be servicing the locality I reside in. Since then till today I had been following up on the request and just being reassigned to the same field executive "RISHI contact#[protected]...

Hello sir again divya senerior excavtive is not
receiving my calls since two days what happend I had told you I want my mobile in two days but you are not responding
My inscaurance is going due bcoz of you I have already filed a case consumer just one need a address of your office that can I send u hard copy letter which consumer court has told me courier to you address
Kindly reply
Sanjay hebsur
[protected]...

Dear sir 30/06/2017 ko mere mobile ([protected]) per [protected]se call ayi thi madam boli apko 35000 rs me samsung galaxy j7 ka mobile milega mera address puchi maine bataya aur phir 01/06/2017 ko [protected] se call aayi aur mujhe docket n. Ya[protected]in sms kiya gaya boli ki jakar indian post ofice se mobile le liziye maine 3500 rs dekar liya lekin parcel me mobile nahi thi isme ek choti lohe ki murti chala mila. Maine post ofice mai bat...

Hi,

My name is M. Lokesh Kumar. I ordered a Samsung Galaxy On Nxt 64 GB Gold in samsung shop online shopping carnival offer on 26 May, 2017. The product was delivered to me on 30 May, 2017 around 7.30 PM. I am working in BPO so once my shift got over I reached late night. I was eagerly waiting to explore my new mobile.

I opened the package and looked at the mobile in all angles where I found that the top middle...

The concern is of Samsung mobile phone A-9 pro. Purchase was made via croma rajouri garden.
From the day one I was getting a pop of "unfortunately phone has been stopped".
On 1st of March have reported concern with Samsung services center kriti nagar branch. They took a day to rectify issue by upgrading/updating software. I had verified device and found three scratches at back glass.
I have asked the service team to...

The Samsung AC that we purchased last year has stopped working on 27 May The complaint was given the very same day. The technician came and informed us that it would take 3 days. There is no follow up by the service centre/customer support at all. It is us as customers who have to constantly pursue the issue. Today we were informed that it will take 15 days to rectify. We live in Chennai where in the temperatures are above 40 deg C. This...

I have purchased samsung washing machine on 13/04/17 model no - tl w/m wa65k4020hl/tl. I made complaint that while spinning it making noisy sound after purchasing 3 days till not yet rectified. My ref no-[protected] i called customer care 4 times and directly i called service centre so many times they told i am sending but till no one came to see, for new machine they are doing like these. Really i fed off. Wrost service...

I had purchased my samsung s8+ last month.. It's not even been a month, scree have black patches.. I contacted service centre gave my mobile @ tvs electronics pvt ltd, nungambakkam, chennai. After 10 day of observation they contacted me from voc department and told.. There is no problem on mobile.. "all s8+ gold colour have this screen patches... You should you use in this condition only" no respect from customer care.. They not allowing...

I have received a dead on arrival handset and the service center has issued the doa certificate. I have also sent these detaila to instructed email and trying to follow on the same. However i have not got the replacment and also there is no response on the same. I have been following up on this since 13 may 2017 from the date i have got the doa certificate from service center. Since 5th may the day i have received the device i have not been...

I have brought my samsung galaxy s8+ on 2nd may 2017. Around 15th of may, i noticed a small dark pore inside my display. (Attached) it was deep inside the screen and it was a clear manufacturing defect.

I raised a complaint on 17th may morning - samsung said that they will send some one to collect the device and inspect the issue but no one turned up till evening. Bad customer service.

I then went straight to...

I have pre-booked my galaxy s8 + on 19/4/17 (Pre booking bill attached) in rr mobiles ambattur - samsung have promised a free wireless charger for all pre-bookings before may 2.

When i got my mobile on 2nd may (Invoice enclosed), i have registered my device in samsung's own my galaxy app. But i have not got the offer for wireless charger till date. They are providing me some bad offer of their own choice (Tumi cover instead...

I had purchased refrigerator (Model - 34m3043 s8) dated 11.04.17.
The fridge had problem of over cooling at upper section. The bottles catches
Ice on it, ice-creme gets very hard like stone to cut also. I had made complain
To service center, the person came form company changed fridge pcb.
But the problem had not solved yet. Again i made complain & the technician
Came 2 time but cant solved the problem...

I purchased two Samsung Triangular design 1.5 ton split ACs about three years back. Since, then every season, I have to get them repaired for one reason or another.

Even after raising multiple replacement requests, nothing has been done. Now, for last two weeks, again one of the ACs stopped working. I have escalated the issue about three times in last 2 weeks (the latest complaint no. - [protected]). Every time a service engineer...

I had purchased my samsung s8 last month.. It's not even been a month and i'm being asked to get it repaired because the led notification has suddenly stopped working. I'm sorry to say but i'm not going to let this phone get opened. I've paid 58000 not so that i can take it to a service centre and get it opened within a month.. I have always been a premium customer of samsung. Firstly s6 edge, then s7edge and now s8 and this is what i get...

I have purchased samsung smart tv 32k5570 from girias, bannerghatta main road, bengaluru, karnataka 560076.

Tv was delivered on time, technician visited my home on time and tried to install tv, then problems started

1. Remote batteries were missing inside, also the cover was opened. Felt it was used one like a demo piece.
2. Technician tried to install it, buy the time tv is powered on, it was powered...

Sir i had buyed a refrigrator in 2011 after 2 years the refrigrator started getting issues and the refrigerator was in warranty still i had paid extra charges they had changed the compressor condensor and other things and i had paid the charges even after paying those charges again my refrigrator is not working and now they are saying i have to pay 7000 to repair that but sir why should i pay that before this even o had paid more than 7000...

Model No J7 purchased from Surtgarh, (Raj) on 29 Feb 16. My handset dead under warranty pd & handed over to service centre tinsukia assam vide job No. 1850 dt 30 Jan 17. Dealer name is Mr Lal Babu Gupta (Cell No.[protected]). Cell not yet delivered to me till date. On interaction with customer care they given me Complaint Ref No. [protected]. But no feed back report recd to me till date by customer care & Mr Gupta. Lapse of 04 months no information...

Dear concern

I have s-6 edge and accidentally its screen got broken and i submitted my mobile to service center except the screen my phone was in proper condition and after 3 days i received call from the center that my back cover is faded and i refuse them by saying i did not my back cover to be replaced after more then one week they said that my phone is repaired and please come to collect after reaching the center and when...

I am using a samsung refrigerator, model rt50h5809sl/tl. The refrigerator stopped cooling end of last month, and i raised a service request through the call centre on 26th may (Reference [protected]). The service engineer came after two days on 28th may, and within a duration of five minutes inferred that the refrigerator was perfectly fine, less a sensor, which he replaced.

The refrigerator is still not cooling. I raised another...