ACT Fibernet — Charges you even when you won't use their services

Address:	Bangalore, Karnataka, 50026
Website:	www.acttv.in

Dear customers and admin,

I am vibin and i use act incredible internet service package and they
Usually charge me around 2500 inr every month as internet bill.

I have been using act fibernet more than year and half. Services were
Good but i guess billing department doesn't have any idea of their
Jobs or their imbecility is getting beyond the limitations of
Retardation. Recently, i realized their services charging methods
Includes charging a customer even when that particular customer have
Not used their internet service for a full whole month!

April 2016 bill: http://imageshack.com/a/img922/81/mbh2zy. Jpg
May 2016 bill: http://imageshack.com/a/img923/3816/nejsqd. Jpg

I was in my native place and i haven't used a bit of internet for the
Entire month of april 2016 and i was clueless about how they are going
To charge.

Till the month end of april 2016 i have received text messages from
Act saying that my total balance amount was 1751.

I was back to bangalore on may 05th 2016. I paid total balance amount
1751 inr. I felt act fibernet had charged me 1751 totally for the both
Months of april and may 2016, whereas i haven't used their service for
April 2016 month, felt like act fibernet has kindness among its
Customers.

After the payment, on 6th of may 2016 i have received sms saying that
I need to pay "disbursement pro-rata charges of 1994 inr" this is
Where strong headed attitude of act fibernet comes in. I called up
Customer care and i have received several calls from their billing
Department asking me to pay the remaining balance, neither the
Customer care have no clue how i was charged and billing department
Disconnects the call abruptly when i persistently asked them "how i
Was charged 1751 rupees for the entire month when i have not even used
Their service??".

Billing department of act fibernet has the loudest audacity to ask for
Your bills but they don't recognize their responsibility of explaining
How their customers were charged. Pathetic fools collected by lamest
Management of act fibernet who are ever ready to plunder the innocent
Customers but have no gut to clear up their filthy mess. If billing
Department cannot explain its customer how he was charged for the
Offered services... Who will?

I gave up my stubbornness and paid the remaining 1994 balance amount
Fearing they would disconnect my internet connection. I do not believe
Act fibernet is going to repent their ways not by this single
Complaint, bigger companies like act, airtel, paytm etc very well
Known corporate companies shove their colorful corporate ads in our
Daily lives, they are ready to spend crores of rupees for such
Bull but they are never ready to help the customer who is getting
Hurt paying for what he has not used.

I do not think posting this complaint helps me any way and i believe
This outcry is going to subside in the silence unanswered. Strangely
Core. Nic.In does not work if you attempt to lodge a complaint, that's
How our corporate lobbyist government works. This is the fate of our
Country in the hands of corporate jackals.