| Address: Chennai, Tamil Nadu, 600071 |
Hi,
I would like to bring to your attention my pathetic experience at the ambattur aircel showroom for the
Last 3 weeks. I have been a post paid customer of aircel (Have 3 numbers in a cug connection - 98412
43325/[protected] /[protected] for the last 10 years and they have made me decide to move out of
Aircel. Kudos to the team at the ambattur showroom starting from security guard to the customer service
Representatives.
Right from the moment you enter the showroom, you are given a cold treatment. The security thinks every
Customer is at his mercy for giving a token to you. (Will aircel management ever look what is
Happening around, how other companies have adopted technology for queue management, you are still in
Stone age). The security does not have the patience to understand why you have come and he immediately
Tries to shoo you off as if you are stray dog.
Next come our respectable customer representatives wearing the branded shirts having a scorn look on
Their face. My requirement is simple to link aadhar card. The service to link aadhar card is down so
Come after a week. (I stay at avadi and my only nearest showroom is avadi). I being a post paid
Customer, i cant link at any other place except aircel showroom.
I go next week (28/10/2017), still the network to link aadhar is down.
I go next week (4/11/2017), still the network to link aadhar is down. You hear this from a service
Provider, our networks are down. Great to hear that.
I decide that this is going to be a herculean task, rather i shall get this converted to prepaid and
Get it done through my nearest retailer or a recharge shop.
I go next week (11/11/2017), request to change my connection from postpaid to prepaid. The
Represenative explains the lengthy process of raising a request. I'm immediately connected to a
Retention agent who unwillingly tries to explain me why i should remain with postpaid as if im a dumb
Fellow. I manage to convince the retention agent and get my request raised. Now i have to come after 5
Days to submit my documents to get myself moved to prepaid.
I receive continuous phone calls, atleast 3 or 4 in a day for the next 5 days, i have been patient with
All the callers as they were only trying to retain a customer.
I go the showroom (18/11/2017), after surpassing our nasa security, i manage to talk to the customer
Service representative. He starts explaining me that i cannot close it now as there are 4 more days
For the billing cycle to end and i can make this migration only after that. Furthermore i have to pay a
Charge of rs.300 to move from postpaid to prepaid. I asked him what if i port out what would be the
Charges. He said it is your wish and we will not stop you. I could not stand this treatment any longer
After 4 weeks of going to the showroom each saturday what started as a simple process to link aadhar
Card.
It is not one staff at ambattur who is not courteous, i have had my discussion with almost 4 different
Representatives there and all handle customers in the same manner. Its not just me, its the same every
Customer receives. Everybody is given a run around. The highlight is after paying the bill to the
Representative, you yourself have to go to the printer to collect the bill. I have never heard of such
A treatment anywhere in my life.
I paid my outstanding bill at a different aircel showroom (At thiruninravur) and have requested for the
Pre paid migration to be completed. I should mention that the staff there was courteous and explained
His helplessness about the process which i feel is more professional way of handling a customer.
Again, i have been informed that there is a long wait for 15 days for this migration to complete post
Which i have to come to the showroom again to give my finger prints at the showroom to activate my
Prepaid connection.
God help me that atleast when i go back after 15 days, your service to link aadhar card works else i
Will not have a phone connection for ages. I cant port out unless the prepaid connection gets
Activated. I wonder what more cheap tactics aircel will use to harass and fleece me.
Is this the way you treat a person who has been a customer for more than 10 years??? Looks like it is
A mistake i have done to be a postpaid customer of aircel!!! I dont even know if my woes with aircel
Will end here!!!
I request the team processing this mail to forward to the senior management and not close this email.
I would also request one of your senior management personnel to visit the showroom as a customer to
Feel the experience and decide to themselves if a customer would stay with aircel.
Thank you for giving the worst experience in my life, even a government office would function better
And will treat you courteously.
Regards
Narendran
Jan 1, 2018
Complaint marked as Resolved Aircel customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2017
Aircel Customer Care's response Dear Customer (Narendran Muthukrishnan),
Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
Verified Support
Nov 28, 2017
Aircel Customer Care's response Dear Customer (Narendran Muthukrishnan),
We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.
Warm Regards,
Aircel Social Media Team
Apologies! As checked, your number is well active from our end. Hence, we request you to visit your nearest Aircel store along with the following documents to get your Sim card checked:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. Concerned Aircel number
We are always at your service, in case you still face any issue then please let us know.
Warm Regards,
Aircel Social Media Team