Aircel Complaints & Reviews

I am using an aircel sim from many years but it is not working since 2 weeks. Network is totally absent. I am staying in udupi and there is no aircel office near to udupi and mangalore. That number is very important. Please resolve my problem soon or else send me portal id. There is no aircel tower in udupi i guess. Please send the portal id to my e-mail

Jan 31, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (Shweta hegde),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Alternate No.:
Complete address:
Landmark:
Specific location (indoor/outdoors):

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 23, 2017

Aircel Customer Care's response Dear Customer (Shweta hegde),

As per our team, informing that our team tried to contact you but the number was not reachable. So, kindly share an alternate number to cross check.

Warm Regards,
Aircel Social Media Team

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S

Shubhrodeep

from Kolkata, West Bengal

Dec 19, 2017

I went to Aircel Office at Baruipur on 13/12/17...They said though the Sim is Active..All other service has been deactivated for not recharging..Since the number of the Sim is not common..I need to pay Rupees 1800 to get back this number...The Sim is in my name...What will I do now?How much should I need to pay to get back the sim.

Reply

Aircel Customer Care's response, Dec 20, 2017

Verified Support

Dear Shubhrodeep,

Please share the following details so that we can look into the matter:

Aircel number:
20 digits SIM number:
Registered name for this connection:
Alternate number:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 28, 2017

Verified Support

Dear Shubhrodeep,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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I m ashok. I m using aircel for the past 10 years. My aircel number is [protected]. My experience was so good all these years. But this december 12 th, rs 35 has been deducted towards juiceup service, eventhough i dint subscribe any. Contacted customer care, they said it will be. Unsubscribed and the amount will be reversed. But nothing happened that way. I sent a message asking to stop the service. No response, unable to contact the customer care also. Till now rs.105 has been deducted totally. Want aircel to reverse my money back. Expecting a quick response.

Feb 8, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Dec 14, 2017

Don Bosco. A's response Kindly unsubscribe dazzling Queens and credit my money back to my account.

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (Ashok Sooriyen),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 20, 2017

Aircel Customer Care's response Dear Customer (Ashok Sooriyen),

As per our team, informing that VAS pack has been deactivated and an amount of Rs.100 will be credited to your number within 48 working hrs.

Warm Regards,
Aircel Social Media Team

Dec 21, 2017

Updated by Ashok Sooriyen Its really great to see your nice response, but unfortunately your service is getting worser dy by day. Gain they have deducted Rs 35 twice. So 70 rs alredy gone, the balance was rs 24 left with me. But you have not stopped there also. Again you have deducted 20 rs towards the same. And 1 rs for addon service, when.i tried reaching customer service, i was unable to connect with any of your customer service, seems like you have blocked my number.

if my money was not refunded in next 24 hours, surely i will move out of aircel and i have many friends using aircel too, you will many customers quitting aircel soon.

Verified Support

Dec 28, 2017

Aircel Customer Care's response Dear Customer (Ashok Sooriyen),

We would like to inform that the refund of Rs.193/- has been credited back to the number [protected] and the subscribed services have been deactivated.

Warm Regards,
Aircel Social Media Team

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D

Don Bosco. A

from Guntur, Andhra Pradesh

Dec 19, 2017

I got a message to my aircel number that stating as you have charged for subscribing dazzling Queens. I never subscribed anything on this regard. So kindly unsubscribe it and credit my money back to my account.

Reply

Aircel Customer Care's response, Dec 20, 2017

Verified Support

Dear Customer (Don Bosco. A),

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Amount deducted:
Any message received upon deduction:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 28, 2017

Verified Support

Dear Customer (Don Bosco. A),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

A

ashuyugal

from Varanasi, Uttar Pradesh

Dec 19, 2017

My sim no. is[protected]
please reactivate my simcard.
because of low payment probably for long time it is deactivated so reactivate it...

Reply

Aircel Customer Care's response, Dec 20, 2017

Verified Support

Dear Customer (ashuyugal),

As per our system check, informing that your SIM number (89918100515196564788) has been disconnected from our end under ZMU (Zero Monthly Usage).
Hence, sorry to say this but we are unable to assist you in this regard.

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu

Website: www.aircel.com

I had changed my aircel #[protected] from postpaid to prepaid on nov 22, 2017 and did a first time recharge of rs.445. I got a message as,

Tt=0 inr, new balance is 0 inr, p. F. Is 377.12 inr, gst 67.88 inr.

But i could not make any outgoing calls. Further recharged for rs.49 on nov 27, 2017 again and got the below message as,

Tt=0 inr, new balance is 0 inr, p. F. Is 41.53 inr, gst 7.47 inr.

Till date i could not make any outgoing calls after recharging twice. I don't understand what is going on.

Jan 19, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Dec 18, 2017

Updated by Sophia Vijay S I got a call from #[protected] now saying that he is calling from Aircel customer care. He told me that I should recharge for Rs.10 and then my account balance will be updated properly and so I can make outgoing calls further. For that he asked me to share my credit card number with him. I asked him if I recharge my number for Rs.10 myself, will it get updated properly? But he said that only he should do it but not me. I asked him what if I do not have a credit card or I would not share my credit card number with him. He hung up the call saying he can't do anything.

What a crap is this? How do they expect me to share my credit card number? I afraid if it is a spam caller using my mobile number and complaint details else the aircel customer care people doing this stupidity.

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (Sophia Vijay S),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

A sample number on which you are not able to make a call?

Also informing that Aircel never demands any OTP's or credit card, debit card number from its customers. Please be aware of such fraud calls.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (Sophia Vijay S),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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S

Sophia Vijay S

from Bengaluru, Karnataka

Dec 19, 2017

Aircel customer care team got in touch with me today and the issue has been resolved. Many Thanks.

P.S.: Please make sure to give proper details while recharging for the first time regarding the plan 445 which does not include any talk time.

Reply

Aircel Customer Care's response, Dec 20, 2017

Verified Support

Dear Customer (Sophia Vijay S),

Thank you for the acknowledgement. Feel free to contact us in future and also thank you for the feedback. The same has been noted down for the next update.

Warm Regards,
Aircel Social Media Team

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Address: Pune, Maharashtra, 411014

I had tried to take upc code for my mobile number but not able to get it. Also done conversation with customer care 3, 4 times. Done live chat with executive and also mailed from abhi.90. [protected]@gmail.com but not getting upc code. Service request number is 1-[protected]. I am following it from past 4, 5 days but not getting upc code please mail me or message me my upc code for number [protected]. Please do not put it on website message me in personal.

Dec 19, 2017

Complaint marked as Resolved

I had mailed lots of times and as per discussion with customer care UPC request is send by basic handset and I got the UPC code.

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer,

As per our system check, informing that your Port Out request is already in progress and it's expected resolution is 27/12/2017.

Warm Regards,
Aircel Social Media Team

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My aircel no is [protected]. I am trying to send sms at 1900 for unique porting code, but aircel company doesn't send this code.

This company is cheating as when i call at customer care they talk rudley and say that porting services have been halted and will be restarted in 24 hours and since one month they give the same answer every time i call.

Please resolve the problem.

Jan 19, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (ranayogen),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

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R

[email protected]

from Ahmedabad, Gujarat

Dec 20, 2017

Sending the screen shot that your company is not sending SMS to port as per to your message received

aircel not sending porting code - Comment #2952883 - Image #0

Reply

Aircel Customer Care's response, Dec 21, 2017

Verified Support

Dear Customer (ranayogen),

Thanks for sharing the screenshot. We have shared the same with our team and will come back to you soon.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 30, 2017

Verified Support

Dear Customer (ranayogen),

We would like to inform you that the issue has been resolved and you can generate the UPC now. Moreover, if the issue still persists, please change the handset and try again.

Warm Regards,
Aircel Social Media Team

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Address: Jodhpur, Rajasthan, 342008

I am try to 5 month for my aircel postpaid to prepaid. But your office person cant support us. I am paying 5 month payment my bill. But they cant support me.
So i want to post to prepaid my sim otherwise i want to port my number to another company. Please give me proper solution otherwise give me my port no.

Rajasthan computers
[protected]

Rajesh parihar
Contact no.: [protected]

Jan 29, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Aircel Customer Care's response Dear Customer (Rajesh P. Jodhpur),

Apologies! Before proceeding with your request, kindly help us in confirming the number on which you are facing an issue as all the three numbers mentioned by you are having a Postpaid connection.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 26, 2017

Aircel Customer Care's response Dear Rajesh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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R

Rakesh ghasal

from Gurgaon, Haryana

Dec 18, 2017

I am a aircel coustomer. Today aircel has activated a plan on my nomber without my request.when i called coustomer care they abused me.

Reply

Aircel Customer Care's response, Dec 19, 2017

Verified Support

Dear Rakesh Ghasal,

We request you to share your concerned Aircel number with us for better assistance.

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 27, 2017

Verified Support

Dear Rakesh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

A

Ashish1204

from Chandigarh, Chandigarh

Dec 18, 2017

Last 15 days i tried to send porting req.but my send not send to anyone or company also my no is [protected].i tried to call cust care last 3 days but its go on waiting and disconnect automatically plz help its very imp no for me.plz aircel team give the proper resolution on problem.

Reply

Aircel Customer Care's response, Dec 19, 2017

Verified Support

Dear Ashish,

We request you to share your concerned Aircel number with us for better assistance.

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 27, 2017

Verified Support

Dear Ashish,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

M

mpsamy011

from Mannarakkat, Kerala

Dec 18, 2017

Sir,
My [protected] postpaid aircel number will be port on 8 months ago but till now you cannot refund my deposit amount.
So that will i stop the payment for my postpaid number [protected].sum of Rs.1036.
Clear my issues

Reply

Aircel Customer Care's response, Dec 19, 2017

Verified Support

Dear Customer (mpsamy011),

Apologies! We are forwarding your concern regarding the number (9688006688) to our team for further proceedings.
Kindly clear your concern to us regarding the number (9842992244).

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 20, 2017

Verified Support

Dear Customer (mpsamy011),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

M

mohan1811

from Mumbai, Maharashtra

Dec 18, 2017

I am trying to send PORT sms, but it is not sending, I am trying for last 15 days.

Aircel No.: [protected]
Format of sending SMS: PORT [protected]
SMS sent to: 1900

Is this done purposefully. I want port number as soon as possible, as I want to port due to poor network and call drop issues. Also no 4g connection with aircel.

Reply

Aircel Customer Care's response, Dec 19, 2017

Verified Support

Dear Customer (mohan1811),

As per our system check, informing that your Port Out request is already in progress and its expected resolution date is 26/12/017.

Warm Regards,
Aircel Social Media Team

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Address: Ghaziabad, Uttar Pradesh, 201002

Dear sir my mob no.(aircel [protected]) . My complaints is:without my consent sms pack has been renewed please tell me how can i unscubscribe ...its urgent sir please and my balance has been deducted for this sms pack. My balance deducted 6rs till 18/12/2017. I have not used this offers so refund my balance. please do something.

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Address: Thane, Maharashtra, 400612

I am trying to change from aircel. Mobile no. [protected] to airtel as there is no network of aircel at my workplace. But aircel is not providing me the unique porting code. I have send the sms requesting upc many times on 16 december, 2017 but to no avail. Aircel guys please send me upc. As i am in dead zone of your coverage area.

Thanks,
Sana

Jan 19, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (unitekvalves),

As per our system check, informing that your Port Out request is already in progress and its expected resolution date is 28/12/2017.

Warm Regards,
Aircel Social Media Team

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Address: Krishnagiri, Tamil Nadu, 635108

Website: [email protected]

Hi, this is alexis mobile number [protected]. I was trying to change my postpaid to prepaid for 1 year but no response from aircel office. My location from krishnagiri tamil nadu but i have to pay my bill in hosur it's 55kms away from my location and monthly i am paying 400 plus bill every month which is very expensive comparing prepaid plans. So kindly accept my request and change my service to prepaid. I cannot move office to office anymore i am done with it. So expecting you to solve this issue as soon as possible without torturing process. Thank you

Jan 20, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Aircel Customer Care's response Dear Customer (Tiny Michael),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (Tiny Michael),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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S

sk1710145

from Delhi, Delhi

Dec 18, 2017

Dear sir,

my phone is missing on last saturday (2.11.2017) & sim also & now i taken new sim for the same number, now one week gone sim not activated what is the problem of network, every work pending without number availblity . My number is [protected] .

Reply

Aircel Customer Care's response, Dec 19, 2017

Verified Support

Dear Customer (sk1710145),

As per our team, we request you to share the following details with us for better assistance in this regard:

An alternate number:
20 digits of new Aircel Sim:

Warm Regards,
Aircel Social Media Team

S

Sathish Srirangam Jsk

from Hosur, Tamil Nadu

Dec 18, 2017

Please reactivate my aircel simcard [protected]

Reply

Aircel Customer Care's response, Dec 19, 2017

Verified Support

Dear Customer (Sathish Srirangam Jsk),

As per our system check, informing that your number (7373658009) has been disconnected from our end. Hence, we are unable to assist you in this regard.
You may visit your nearby Aircel store for more details regarding the issue.

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110092

I am the customer of aircel since last 3-4 years and shame to inform you.

I didn't activate the pack ndmc170317 p12 it got auto activated and as a result everyday 2 rs getting deducted from my account.
Resolve it or i will leave the sim forever.
My aircel mob. No.[protected]
My total balance deducted more than 55 rupees,
I complaint in aircel costomer care but his executive didn't resolve my problem.

Getting irritated by this pack who will waste 2rs everyday.

Kindly resolve the problem.

Pack - ndmc170317

Jan 22, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Aircel Customer Care's response Dear Customer (SHASHIKRISHNA KUMAR),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (SHASHIKRISHNA KUMAR),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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U

Uttam Ashish

from Moirang, Manipur

Dec 18, 2017

My aircel sim got lost when returning from my cell phone's service centre after submitting my phone.
so plz block and lock my airce sim

Reply

Aircel Customer Care's response, Dec 19, 2017

Verified Support

Dear Uttam Ashish,

We request you to share your concerned Aircel number with us for better assistance.

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 27, 2017

Verified Support

Dear Uttam Ashish,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

W

Witty_Valentino

from Delhi, Delhi

Dec 18, 2017

I've lost my mobile number today morning. I would like to block the number.

Phone No: [protected]

Please do it ASAP

Regards,
Narendra

Reply

Aircel Customer Care's response, Dec 19, 2017

Verified Support

Dear Customer (Witty_Valentino),

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount (Prepaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 27, 2017

Verified Support

Dear Customer (Witty_Valentino),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Hi, i had an aircel number then i got ported it into airtel. I haven't made any call for 3 months so airtel deactivated my number and saying now only aircel can reissue that number to you. But in west up aircel is closed and also in delhi. Please suggest me what should i do to get that number again. And i live in dubai. That number is most important for me. Please help me out its an urgency for me.
Please revert back as soon as possible.

Jan 18, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Dec 12, 2017

Gopalg9999's response Are bhai taratari karun

Dec 12, 2017

Shweta hegde's response Please resolve my problem of absent network

Verified Support

Dec 18, 2017

Aircel Customer Care's response Dear Alizam,

Thanks for contacting us. We would like to inform you that, we are unable to assist you in this regard. Please contact your current service provider for further help in this regard.

Regards,
Aircel Social Media Team

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R

REPandi

from Hosur, Tamil Nadu

Dec 18, 2017

As the network's data speed is not up to 4g I am forced to change the network...

But since my childhood I was a true fan of Aircel... Here by I assure that I will change to Aircel network once again when 4g is launch and if it is not take over by reliance India...I suggest you to please upgrade to 4g...by your fan for ever.

Reply

Aircel Customer Care's response, Dec 18, 2017

Verified Support

Dear Customer (REPandi),

We are truly disappointed to learn that you have decided to port-out your Aircel connection. Further, we request you to kindly reconsider your decision and looking for a long and fruitful association with you.
Currently, the service is available for Enterprise (Business) customers only. We are working on launching this service for all customers and this will take some time. Meantime, kindly share your contact details so that we can keep you informed about the launch.

Regards,
Aircel Social Media Team

S

Shweta hegde

from Bengaluru, Karnataka

Dec 18, 2017

My aircel sim is not working. I am staying in udupi since one year. Sim was working well before but network is absent from one week. There is no aircel office near to udupi and mangalore. Please resolve my problem soon

Reply

Aircel Customer Care's response, Dec 18, 2017

Verified Support

Dear Shweta,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location (indoor/outdoors):

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 29, 2017

Verified Support

Dear Shweta,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

G

Gopalg9999

from Mahishadal, West Bengal

Dec 18, 2017

Hi sir my no is [protected]
Is puk blocked pls help my puk code
My no is last recharge rs 79...only

Reply

Aircel Customer Care's response, Dec 18, 2017

Verified Support

Dear Customer (Gopalg9999),

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 26, 2017

Verified Support

Dear Customer (Gopalg9999),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

A

Abhi.g

from Jamshedpur, Jharkhand

Feb 26, 2018

Sir, I want to reissue my no., Which is not active since more than four month, Company retailer respond not good.please help as it is urgent

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I would like to port my aircel number to any other network. Few days back i sent a message "port 98xxxxx210" to 1900. I received port code properly which was valid for few days. But i couldn't use that. But now i sent the same message to 1900 and i am receiving message "dear customer, please send the request in the below format. Port" as reply. Every time i try to send the message, rs.3.45 is taken as charges too.

Dec 30, 2017

Complaint marked as Resolved

Aircel provided the support with the generation of port out code.

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

Aircel Customer Care's response Dear Customer (sivaram_5005),

Apologies! We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (sivaram_5005),

As per our team, informing that due to Outgoing SMS (national roaming) your balance was deducted.
The network operator: Hutch Punjab

Warm Regards,
Aircel Social Media Team

Dec 24, 2017

Updated by sivaram_5005 I received calls from Aircel immediately after posting the complaint. But till now no solution is provided. Again I am getting similar kind of reply from the Aircel as "Dear Customer, Please send the request in the below format. Port<10 Digit Mobile Number>.

Feb 11, 2018

Updated by sivaram_5005 Problem is solved by Aircel

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Address: Lucknow, Uttar Pradesh, 226024

सर, मेरा एयरसेल नंबर [protected] है। मैंने इस नंबर पर पिछले महिने 275 का रिचार्ज कराया था जिसमें मुझे 84 दिनों तक 1जी.बी. डेटा प्रति दिन और लोकल तथा एस.टी.डी. काल्स फ्री मिलनी थी लेकिन आज सुवह एस.एम.एस आया जिसमें बताया गया कि मेरा पैक खत्म हो गया है, जबकि मैंने पैक कराने के बाद केयर पर काल करके पैक की validity conform कर ली थी। और ऐसा मेरे साथ कई बार हो चुका है अगर इस बार हुआ तो मैं ये नंबर हमेशा के लिए बंद कर दूगा। कृपया मेरी समस्या का समाधान करें।
धन्यवाद

Jan 16, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

Aircel Customer Care's response Dear Customer (सुजीत यादव),

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 16, 2017

Aircel Customer Care's response Dear Customer (सुजीत यादव),

As per our team, informing that you have received the complete benefit of Rs 275/- for 84 days validity.

Warm Regards,
Aircel Social Media Team

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Address: Erode, Tamil Nadu, 638011

I am using a mobile phone service offered by Aircel for more than 6 years. It is in post paid scheme. Now, I like to shift to Prepaid scheme. On approaching Customer care center located at Erode, I did not get any appropriate service. What I should need to do to switch over from Post paid scheme to Pre paid scheme.

Feb 6, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Aircel Customer Care's response Dear Customer (S. Siva Shanmugam),

As per our system check, informing that your shared number ([protected]) has already been Ported Out from Aircel.
Regarding your query of Postpaid to Prepaid migration, we request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. Concerned Aircel number

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110040

I am trying to port my aircel sim and sending message port xxxxxxxxxx to 1900 but everytime it fails to send.
This is not at all acceptable. The main reason for this step is that aircel is not roaming free and aircel does not provide 4g services. So i want to port my no. Resolve this issue as soon as possible. It is failing from two days.
Name:-devendra singh
Aircel no:- [protected]

Jan 16, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

Aircel Customer Care's response Dear Customer (aaryanvoldemort),

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for better assistance:

The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 16, 2017

Aircel Customer Care's response Dear Customer (aaryanvoldemort),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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Address: Jaipur, Rajasthan

I want to port my mobile number. I tried many times to send porting sms but every time it failed. I called too much time to 198 but they didn't solve my issue. Why u r not accepting my porting request. I m suffering by this problem from one month. Very poor coustmer care service. I [censored] don't solve my problem now then i have only one option to complain in trai. Bcoz this is our right to port our number any time we want.

Jan 19, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

Aircel Customer Care's response Dear Ayush (Ayush0000),

Thank you for the acknowledgment. Assuring you best services in future.

Regards,
Aircel Social Media Team

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O

Omkar Ambokar

from Mumbai, Maharashtra

Dec 15, 2017

I want to port my aircel number. I send message on 1900 with msg PORT [protected]. But same is not going. Every time it shows msg not sent.
Pls provide me my port code.

Reply

Aircel Customer Care's response, Dec 16, 2017

Verified Support

Dear Customer (Omkar Ambokar),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 19, 2017

Verified Support

Dear Customer (Omkar Ambokar),

As per our team, informing that your message of Port Out has been sent successfully and also UPC has been shared with you on the concerned Aircel number.

Warm Regards,
Aircel Social Media Team

A

Ayush0000

from Jaipur, Rajasthan

Dec 16, 2017

Today my problem solved.thank u so much.

Reply

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Address: New Delhi, Delhi, 110089

Aircel has been fraudulently deducting account balance through ndmc170317sms2 activation taking any kind of permission from me. Even though i have deactivated it many times, they deliberately activate it again and again. Their dishonest intention can be found as they activate it early in the morning at 4:31 am on 15 dec 2017, 3:57am on 30/11/20178:21 am on, 22/11/2017 where customers are asleep and can't remember it. Please take relevant action. Those aircel subscribers who face similar problem can can file a similar law suit together.

+1 photos

Jan 20, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

Aircel Customer Care's response Dear Customer (Ghana th),

Apologies! We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (Ghana th),

We would like to inform that you have been charged for the activation of Rs 2/- auto-renewal SMS pack. Hence, charges are found correct and no waiver is applicable. The pack was already deactivated from your end via USSD *121*02#.

Our team tied to call you at 10:25 AM. However, the number was switched off.

Warm Regards,
Aircel Social Media Team

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Address: Jaipur, Rajasthan, 303305

My email address is given below.
[protected]@gmail.com

Please provide me callers details all incoming and outgoing calls. Period
01.01.2017 to 15.12.2017

Last one year some wrong calls are disturbs us. And on call use dirty language. I want check my caller history to know about. And some personal issues.
So please provide me incoming and outgoing detail on my mobile no. [protected]

Jan 15, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

Aircel Customer Care's response Dear Customer (sro dausa),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. Concerned Aircel number

Kindly follow the link below to know your nearby Aircel stores:

https://goo.gl/cSR6K9

Warm Regards,
Aircel Social Media Team

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J

Jeffrey Jeff

from Chennai, Tamil Nadu

Dec 15, 2017

I recently received many SMS telling me that I have subscribed to almost 10 entertainment sms packs(vas)... I also recently recharged for Rs50 and all my balance was deducted due to these subscription without my knowledge... kindly look into this matter.. I am from Chennai.

want to incoming and outgoing caller details - Comment #2949116 - Image #0

Reply

Aircel Customer Care's response, Dec 16, 2017

Verified Support

Dear Jeffrey,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 26, 2017

Verified Support

Dear Jeffrey,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: 741235

I am supratik dutta, a customer of aircel having mobile no.- [protected](Kolkata) want to say that I have to pay for the services for which i have not opted. Vas services like gameloft club daily, SILK are automatically activated without my consent and I have been charged for the same.

I request you to deactivate all such services and refund the amount charged for same. I'll be highly obliged to you.

+4 photos

Jan 18, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

Aircel Customer Care's response Dear Customer (Supratik Dutta),

As per system, informing that INR 15 posted to your number and VAS pack deactivated.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 18, 2017

Aircel Customer Care's response Dear Customer (Supratik Dutta),

As per your request, INR 7 posted to your number on[protected].

Warm Regards,
Aircel Social Media Team

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S

Supratik Dutta

from Kolkata, West Bengal

Dec 24, 2017

I am supratik dutta, a customer of aircel having mobile no.- [protected](Kolkata) want to say that I have to pay for the services for which i have not opted. Vas services like gameloft club daily is automatically activated without my consent and I have been charged for the same(INR 7).

I request you to deactivate all such services and refund the amount charged for same. I'll be highly obliged to you.

automatic vas activation - Comment #2956132 - Image #0

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Aircel Customer Care's response, Dec 27, 2017

Verified Support

Dear Customer (Supratik Dutta),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 28, 2017

Verified Support

Dear Customer (Supratik Dutta),

As per your request, INR 4 posted back to your number and VAS pack has been deactivated.

Warm Regards,
Aircel Social Media Team

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Address: Jaipur, Rajasthan, 302017

Aircel is providing worst service.
I am not able to send port message from my Aircel Sim card no. [protected], It gets failed everytime, I am trying from last 5 days .I already contacted Aircel coustomer care through phone and email but they are making fool and not resolving my issue, please help me as soon as possible, it is very urgent . I hope you will soon solve my problem .

+1 photos

Jan 22, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Dec 15, 2017

Updated by Ganesh153 Please solve it

Verified Support

Dec 16, 2017

Aircel Customer Care's response Dear Customer (Ganesh153),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 20, 2017

Aircel Customer Care's response Dear Customer (Ganesh153),

As per our team, informing that now you can generate the UPC.

Warm Regards,
Aircel Social Media Team

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