Aircel Complaints & Reviews

Address: Hyderabad, Andhra Pradesh, 500053

Website: aircel.com

Dear sir/ medem,

I am unable to recharge to my number [protected] i have been using this number since many years, it is my very very important number.
I called to "198" they advice to replace the sim i replaced the sim the problem does the get resolved.
Still i am not able to recharge my mobile thru this number i dont have a single rupee in my mobile.
Kindly do the needful on urgent basis.

Dec 21, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

Aircel Customer Care's response Dear Customer (maaleem),

We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:

Date and time when you tried to do a recharge:
Mode of recharge:
The amount:
The screenshot of the error received while trying to do a recharge:

Warm Regards,
Aircel Social Media Team

Nov 18, 2017

Updated by maaleem Date[protected] time 5:54
In aircel.com it show the recharge is successful but i did not receive anu balance and sms also comfirm that the transaction cannot be processed.kindly check attached pic for reference

Verified Support

Nov 20, 2017

Aircel Customer Care's response Dear Customer (maaleem),

We would like to inform you that we had escalated the issue to our concerned team and the same has been resolved now. We request you to recharge your account and try to use the same.

We are always at your service, in case you still face any issue then please let us know.

Warm Regards,
Aircel Social Media Team

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Yesterday when i call at toll free number it charges money and my balance is deducted and when i call costumer care they are saying that no money is deducted and says that if we cut the call then in future you cant be able to call our costumer care... This is the service offered by you. Either you respond and refund amount otherwise i use consumer court.

+2 photos

Dec 28, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Nov 17, 2017

Updated by Pras111 Sir today i call a toll free number but it charged to me and when i call costumer care they says that no charge is deducted as both times my charges are deducted and both times same reply is given and says that we have to cut the call and in future you cant call us... Is this yhe way to talk... R u giving service or threatening us with your services.

Nov 17, 2017

Updated by Pras111 Mobile No. [protected]

Verified Support

Nov 18, 2017

Aircel Customer Care's response Dear Pras111,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of deduction:
Amount deducted:

Regards,
Aircel Social Media Team

Verified Support

Nov 20, 2017

Aircel Customer Care's response Dear Pras111,

Thanks for sharing your Aircel number with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 22, 2017

Aircel Customer Care's response Dear Pras111,

We would like to inform you that we have checked your account details and have found that charges are correct. You made a call on a non-toll-free number hence, the amount was charged for the same. We regret to inform you that we are unable to process any kind of adjustment in this regard.

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 22, 2017

Aircel Customer Care's response Dear Pras111,

We would like to inform you that we have checked your account details and have found that charges are correct. You made a call on a non-toll-free number hence, the amount was charged for the same. We regret to inform you that we are unable to process any kind of adjustment in this regard.

Warm Regards,
Aircel Social Media Team

Nov 22, 2017

Updated by Pras111 But why your costumer representative told me to that no charges are deducted. Sir i have recorded voice of your executive and is the number starts with 1860 is not toll free..plz again check this concern

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Dear sir,
Till the morning of 9th november my aircel number [protected] was working perfectly. But after that the sim card is showing "sim closed". And after that any outgoing and incoming is blocked in the sim. Please activate the sim as soon as possible...

My name is puneet agrawal and alternate contact number is [protected].

Please help me to get back my number asap.
Email id : [protected]@gmail.com

Dec 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

Aircel Customer Care's response Dear Customer (puneet03),

We would like to inform you that as per our system check, it is found that your number ([protected]) is active from our end. We request you to visit your nearest Aircel store along with the following documents to get your Sim card checked:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. Concerned Sim card

Warm Regards,
Aircel Social Media Team

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Today at 8:30pm i recharged my aircel number of rs345 from tapzo (Reference id:dlr[protected] after checking the best offer on my number at 121 where it shown that i will get - unlimited call local/std and 1gb/day for 70 days. But i got neither instead i got 1gb/day for 28days only. And when i called their customer care number at 198 they misbehaved and repeated same thing for all time that you must have knowledge that's why you have recharged with that amount and only through retailer you will get the offer not through online recharge but no where it was mentioned that the benefits will not be available at online recharge. I also asked for the place where it was mentioned but they did not answer that question and disconnected my call.

Dec 31, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

Aircel Customer Care's response Dear Customer (Abhishek8045),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

The screenshot of the offer received:

Warm Regards,
Aircel Social Media Team

Nov 18, 2017

Updated by Abhishek8045 I have attached the photo of the best offer i got after checking on *121#.

Verified Support

Nov 20, 2017

Aircel Customer Care's response Dear Customer (Abhishek8045),

As per our team, we would like to inform you that you have received the complete benefits against the RC 345 as specified on 121.

RC 345 offers (segmented) unlimited call local/std and 1gb/day for 70 days.

Warm Regards,
Aircel Social Media Team

Nov 20, 2017

Updated by Abhishek8045 No i haven't received the complete benefits i only received 3g data(1gb/28days) even your customer care executive told me that. My talk time is getting used when i'm calling.

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A

Abhishek8045

from Kanpur, Uttar Pradesh

Nov 18, 2017

I have attached the photo of the best offer i got after checking on *121#.

about the recharge and customer care misbehavior - Comment #2922301 - Image #0

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Dear sir/madam,

I had made recharge for 53rupees on[protected]. Without any reason amount got deducted from my main account. I not activated for services. I also check with aircel application at online. Its also displays no service requested. My number: [protected]. Name: k. P. Prakash.

Kindly help me on this as soon as possible.

Thanking you,
K. P. Prakash

Dec 31, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

Aircel Customer Care's response Dear Customer (DhiviyaPrakash),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Date & Time of deduction:
Amount deducted:
Any message received after deduction:

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 18, 2017

Aircel Customer Care's response Dear Customer (DhiviyaPrakash),

We would like to inform you that based on your request VAS download charges of Rs.49 has been posted as TT to your number.

Warm Regards,
Aircel Social Media Team

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angucool

from Karur, Tamil Nadu

Nov 17, 2017

Dear DhiviyaPrakash,

Since you used the internet connection without having data pack, you may charged some of amount as a deduction for using of internet. Otherwise there will be a any hidden charges against your connection.

Anguraj K

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Address: 560070

Website: coogle chorme

Dear sir

I wish to inform you past 4 year onward am using aircel postpaid sim last 3 month am not able to pay the bill amount due to personal problem not much amount only rs.1500 /- & also the sim was automatic disconnected am planning to pay by monday 20.11.17 but today one of the customer contact me in my another number she saying before 2pm payment not paid they will file the case against me in court how it can do without message / call before day / no reminder msg & call am requested please give me little time by monday without fail i will pay.
The customer find one of my number & contact me today why not before last 2 days back they not contacted without any reminder call / message they will take legal action am not said i cannot pay. Surely i will pay 20.11.17 in this matter am really disappointed its not good for aricel customer

Dec 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

Aircel Customer Care's response Dear Customer (Abinaya Raman),

Thanks for contacting us. Please accept our sincere apologies for the problem you have faced. We request you to visit your nearby Aircel store and pay the pending amount over there and please let us know in case you face any further issue regarding Aircel services.

Warm Regards,
Aircel Social Media Team

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Address: 192231

The network is so weak in awgam kulgam that I cant even study do toh weak network ...3g network isn't available in this area and network is also weak so I request u to take a action aacording this so that I can study from internet ..I thought that aircel is a good n strong network but no I was wrong aircel has a very weak and slow network ...everday it shows no service I am getting irritated now ...and the internet is so slow even a picture is not loaded ..and the packs are so expensive that I cant afford ..I request u to lower the packs like airtel gives 150 mb for 30 days only for rs 29 ...you also give like this and sort this problem as a possible and plz place an aircel tower in awgam kulgam so that this problem persist again
with regards
amtul rafia

Dec 30, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

Aircel Customer Care's response Dear Customer (amtul rafia),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Alternate No.:
Location (Including nearest landmark where the issue is witnessed):
Duration of the issue (a problem since when):
The issue with a specific website or all website:
The browser being used (Default phone browser or Chrome/Dolphin etc):

Warm Regards,
Aircel Social Media Team

Nov 22, 2017

Updated by amtul rafia location is ...Awgam
problem existed from very earlier
default phone browser
please sort this problem by installing a aircel tower in awgam so that 3g network is available here and rate down the data balance ...srry to say but you are giving 100mb for 29rs please I request you toh give 200mb for 29 rs ...please sort this prblm as soon as possible

Verified Support

Nov 24, 2017

Aircel Customer Care's response Dear Customer (amtul rafia),

Thanks for informing us. We have shared your details with our team and will come back to you soon.

Warm Regards,
Aircel Social Media Team

Nov 24, 2017

Updated by amtul rafia sorry to say but no problem is been sorted out ...and what kind of service you are giving first I saw a aircel data chart and there was for 24Rs ...250mb for 28 days and when I rerchaged 24 rs there came 1 gb for 3 days ..is this a service you are giving ...I don't know I have already recharged 24 rs so credit my no with 250 mb for 28 days as soon as possible ..my no [protected]

Nov 25, 2017

Updated by amtul rafia are u solveining my problem are not

Nov 26, 2017

Updated by amtul rafia dear team
last time also I told you to install a tower in awgam so that no problem persists again ..this time if I make a call ..network is available but it tells number is not available ..I am not able to understand what is the problem please fix this problem immediately

Verified Support

Nov 28, 2017

Aircel Customer Care's response Dear Customer (amtul rafia),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

Nov 30, 2017

Updated by amtul rafia no thanks a lot you gave me your valuable time

Jan 05, 2018

Updated by amtul rafia dear team
last time I told you to place a tower in awgam ..but there is no response to my request ..this time also there is no service ..I have to read from internet and due to no service I lost my valuable time..c the network of airtel the network nevr goes but aircel network is ver weak please I reuest you to resolve this problem
thank you

Feb 23, 2018

Updated by amtul rafia dear team
can you please tell me that is aircel sevice been blocked as from 2 days here is no network please update me immediately what is the problem
thank you

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N

none null

from Piro, Bihar

Nov 22, 2017

Villege ukhlana the uniyara tonk
SATYANARAYAN MEENA
Sim nu [protected]
Block this numbers

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Aircel Customer Care's response, Nov 23, 2017

Verified Support

Dear Customer (none null),

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount (Prepaid):

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Dec 1, 2017

Verified Support

Dear Customer (none null),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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I have launched complaint in aircel customer care against more bill raised and auto more service activated by aircel and charged in my bill. My no. [protected] has been also closed by aircel. My problem not solved by customer care yet. Whenever i am regular customer of aircel from past three to four years and paid bills in timely.
I request you kindly solved my problems and restart my cell no. [protected]

Thanks
Jitendra kumar

Dec 28, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

Aircel Customer Care's response Dear Customer (Jitendra Kumar Tailor),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 22, 2017

Aircel Customer Care's response Dear Customer (Jitendra Kumar Tailor),

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team

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Address: Hyderabad, Andhra Pradesh, 500012

From last 2 to 3 weeks i am sending messages for port to 1900 after that i had complain to aircel customer service provider on 121 i did this for 5 to 6 times. Now they had block my number. When ever i call customer care call get disconnect . If i go to aircel store. They are telling me to calll customer care.

+2 photos

Mar 13, 2018

Complaint marked as Resolved

Hi, I have sent the port out sms at least 10 times from my aircel mobile last 3 days and no response. Today i tried to generate the upc from my another network, though u gave my correct mobile digits n sim card last 5 digits it says incorrect. The same scenario for my dad's aircel sim as well. Kindly suggest or resolve at the earliest. Thanks,

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2017

Aircel Customer Care's response Dear Customer (Mitz.jain),

We would like to inform you that the number ([protected]) is not showing any records in our system. Kindly share the following information with us in order to proceed on your Port Out related issue:

Concerned Aircel number:

Warm Regards,
Aircel Social Media Team

Nov 23, 2017

Updated by Mitz.jain My no is [protected] andhra pradesh. My name is mitesh. It is ur duty to solve. I[censored]r system is not showing any record then it is not our problem . It is ur duty to update everything . Ur customer service is telling that this is not aircel no. But i am doing recharge from last 8 years. Please resolve my problem

Verified Support

Dec 01, 2017

Aircel Customer Care's response Dear Customer (Mitz.jain),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

Dec 02, 2017

Updated by Mitz.jain Sorry till now I have not received any port upc code . My issue is still pending . I need port number

Mar 13, 2018

Updated by Mitz.jain Sorry sir my issue is still pending

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Address: New Delhi, Delhi, 110096

Hi

Aircel you guys really played well in this game that you are playing auto deduction of 2 rs daily basis. NDMC170317SMS2 Pack.
Don't even think to give me same answer I have call recording of your customer care executive. in fact, you guys have guts to face please come forward I am ready to show you proofs.
It is deducted from last 10 days. customer care executive is sit making people fool.

Dec 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

Aircel Customer Care's response Dear Customer (alok0728),

Please accept our sincere apologies for the problem you have faced. Kindly dial *121*02# from your concerned Aircel number to deactivate the service NDMC170317SMS2.

Warm Regards,
Aircel Social Media Team

Nov 18, 2017

Updated by alok0728 Thanks aircel team..)

Happy with your help.

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Address: Bhopal, Madhya Pradesh, 462030

My Aircel SIM [protected] stopped working suddenly without any prior notification. I am having trouble recieving OTPs and important messages. I have tried calling the customer care multiple times but am unable to talk to anyone. The SIM is detected but it appears that the services have been blocked. I should atleast be able to know what the issue is as the physical condition of the SIM seems fine by my discretion.

Dec 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

Aircel Customer Care's response Dear Customer (Vidhi Wadhawan),

We would like to inform you that as per our system check, it is found that your number ([protected]) has been disconnected under ZMU (Zero Monthly Usage).
Hence we are unable to assist you any further in this regard.

Warm Regards,
Aircel Social Media Team

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O

om limbu

from Duliagaon, Assam

Nov 18, 2017

Hello...
Myself Om Bahadur Limbu
And my Aircel Number is showing emergency call only ...
Pls help me ...number (protected)
Help me through my mails
Thapa.[protected]@gmail.com
Thank you aircel

Reply

Aircel Customer Care's response, Nov 20, 2017

Verified Support

Dear Om Limbu,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Aircel No.:
Alternate No.:
Complete address:
Landmark:
Specific location (indoor/outdoors):

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Nov 28, 2017

Verified Support

Dear Customer (om limbu),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: Thane, Maharashtra, 421301

I am unable to send the PORT message to 1900 . Tried multiple times but all efforts were unsuccessful.

Talked to the customer care executive regarding the same and recieved unsatisfactory revert that there is no problem in sending message but actually there is problem in sending porting message.

Please rectify the error urgently
Regards
Santhosh

Jan 2, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

Aircel Customer Care's response Dear Customer (santhoshchithira),

Please accept our sincere apologies for the problem you have faced. Kindly share the following details with us for further proceedings:

Concerned Aircel number:
The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 27, 2017

Aircel Customer Care's response Dear Customer (santhoshchithira),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
AircelSocial Media Team

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Address: New Delhi, Delhi, 110065

Dear sir,

That on 02.11.2017, i received message from you side for subscribing rs. 2 aircel pack (Ndmc170317) without my request and consent. This pack is renewing daily and deducting rs.2 from my account daily.
I request you to stop this service and refund my money as soon as possible.

I enlose therewith screen shot of your service subsribing and renewing messages.

+1 photos

Dec 24, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2017

Aircel Customer Care's response Dear Customer (rb777),

We would like to inform you that you have been charged Rs36/- for the activation of auto-renewal SMS pack through IVR. The pack was activated on your number from 01 Nov 17. As of now, we have deactivated Rs.2/- SMS pack from your number. Hence, charges are found correct and no waiver is applicable.

Our team tried to call you but the number was unreachable.

Warm Regards,
Aircel Social Media Team

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Address: 600097

I am working in it company in chennai. I am facing tower problems recently with aircel network, frequent call drops, no 3g network coverage. This network problems came up after the rain in this month.

Kindly request to look in to this issue. Please note the above mentioned issues were not there before the rain starts.

Chennai one software it park,
200ft, pallavaram thoraipakkam ring road, chennai - 97

Dec 28, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2017

Aircel Customer Care's response Dear Customer (Karthi1912),

Thanks for contacting us. Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location (indoor/outdoors):

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 21, 2017

Aircel Customer Care's response Dear Customer (Karthi1912),

We would like to inform that the network site in the reported location is temporarily halted and we are working in every way to have this resolved. Once the site is restored, the issue will be resolved.

Warm Regards,
Aircel Social Media Team

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Address: Pune, Maharashtra, 411038

I can't send sms to company to porting. Last 1 month I contact to customer care but there is no any response, they told me many things but i cant send sms to 1900 port [protected], please give me the proper solution and asap resolve my problem don't give the wrong info its very important no. for me.

Jan 15, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2017

Aircel Customer Care's response Dear Customer (varsha.kumari),

As per our system check, we would like to inform you that your Port Out related request is already in progress and it's expected resolution date is 25/11/2017.

Warm Regards,
Aircel Social Media Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.aircel.com

Dear aircel,
You are such a fraud compnay, 3 yrs ago, i ported my aircel number to idea just because of such services (Automatic balance deduction).

Now you guys are still doing this, last time in april you almost deducted 20 rupess by such services and again this time. I have alreday called 121 number multiple times multiple days, but you guys even do not pick up, (Busy)/.

Please deactivate such service from my number. And i want my money back.

Dec 24, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2017

Aircel Customer Care's response Dear Customer (Srbhgupta),

Thanks for contacting us. We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 21, 2017

Aircel Customer Care's response Dear Customer (Srbhgupta),

We would like to inform you that you have been charged Rs14/- for the activation of auto-renewal SMS pack through IVR. The pack was activated on 10-Nov-17. We have deactivated Rs.2/- SMS pack from your number. Charges are found correct and no waiver applicable.

Our team tried to call you but the number was switched Off.

Warm Regards,
Aircel Social Media Team

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Address: 641604

When I call to any Aircel no. Before ringing they advertise their schemes very irritating .. Pls solve this issue immediately. I attached photo of our tweet and reply from Aircel . Pls solve this issue. They are promising automatically in few days it will close . Now 15 days are running the problem is not solved . Pls solve this issue as soon as possible. This is not good way

Dec 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

Aircel Customer Care's response Dear Customer ([protected]@gmail.com),

We would like to inform you that these announcements are system generated and as per the marketing team, the same is meant to be removed after a fixed span of time. Hence, we are unable to assist you with the same.

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110028

Ndmc170317pi2 pack is being renewed automatically everyday and deducting rs 2 from my balance. Do check it and kindly refund the deducted money as soon as possible. My number is [protected]
Email: [protected]@gmail.com
Do it as soon as possible otherwise i would be forced to change my phone carrier. And this renewal is being taking place for the last 5 days and i even tried to contact your customer care service. But they said that theres no pack available and were of no help.

This is the mssg they keep sending me:

Your ndmc170317pi2 pack has been renewed on your aircel mobile.

+1 photos

Dec 22, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2017

Aircel Customer Care's response Dear Customer (Âñkïť Síñgh),

Thanks for contacting us. We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 21, 2017

Aircel Customer Care's response Dear Customer (Âñkïť Síñgh),

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team

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Address: Lucknow, Uttar Pradesh, 226010

Website: aircel

I have recharged my number approx 8 days ago with rs 94 of the benefit 10 gb data of night 12 am to 6 am for 28 days. But till now i don't get the benefit. When i called to customer care every time they told me different issue and blocked me on customer care no. Also. Now i am helpless and don't know what to do?? Please help me. My docket no. Is 1-[protected].

Dec 24, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2017

Aircel Customer Care's response Dear Customer (Pragya gautam),

Thanks for contacting us. We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:

Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 21, 2017

Aircel Customer Care's response Dear Customer (Pragya gautam),

Our team tried to call you multiple times but the number was unreachable. We will credit Rs.94 on your number and will withdraw the current benefits post seeking verbal/written consent from you.

Warm Regards,
Aircel Social Media Team

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Address: 600041

Website: aircel.com

My mobile number is [protected]. I did request to change network on[protected]. More than 10 days, but still no response. So i called 198 and they telling the port request is closed due to bill payment remaining, it is stupid reply. I never used postpaid in any network, i'm using aircel prepaid only.

So they asked me to visit showroom, when i ask them where is the showroom they asked me to send sms to 121. But the reply i got from 121 is a mobile shop, when i call the shop they telling why asking me these things, its a shop not aircel showroom.

Is this the quality of your network? Leave everything. What happened to my porting request? Why it got cancelled? What kind of payment is pending from me?

Dec 29, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

Aircel Customer Care's response Dear Customer (saravananprs),

Thanks for contacting us. We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:

The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Nov 15, 2017

Updated by saravananprs Did you read the complaint properly ? I already got UPN number and gave request to airtel 10 days ago. but when I call aircel they telling the port request cancelled due to pending amount. My port SR#1-[protected]. I have never used any other product than this prepaid sim, so no chance of pending amount . Did you get my point ?

Verified Support

Nov 21, 2017

Aircel Customer Care's response Dear Customer (saravananprs),

We would like to inform that the Port Out request for the number [protected] was rejected due to a Technical error and please re-raise the request now with the recipient operator to have this processed successfully this time.

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 21, 2017

Aircel Customer Care's response Dear Customer (saravananprs),

We would like to inform that the Port Out request for the number [protected] was rejected due to a Technical error and please re-raise the request now with the recipient operator to have this processed successfully this time.

Warm Regards,
Aircel Social Media Team

Aircel Complaints & Reviews

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Aircel reviews & complaints page 108

unable to recharge

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3g internet night pack

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