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Updated: Aug 8, 2025
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S
Sanjoy607
from Kolkata, West Bengal
Dec 14, 2017
Resolved
Report
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Resolved

Address: Kolkata, West Bengal, 741222

You guys have activated a vas called "gameloft daily" without my consent deducing rs 3 daily. I have been told to call 155223. Whenever it tells to press 1 to deactivate and i am pressing the same... The same ivr is playing again and again.

I've called the 198 and the agent told me that he has deactivated it. But it is still activated. I can't do any rechtge because you guys will start deactivating my rs 3.00 daily if you find any main ac balance..

Now what to do?
+1 photos
Jan 23, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2017
Aircel Customer Care's response Dear Customer (Sanjoy607),

Apologies! We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team
Dec 15, 2017
Updated by Sanjoy607 Since the 13th of december you guys are deducting money each day but some "pplaygames" subscription. My main balance was rs 61.00. Yesterday 51 and today 41. Today will be 31.
You have tactfully barred 155223 which used to deactivate vas. And the aircel app has no option to do this.

I want refund of these 20 ruppes (Already deducted) and 40 rupees
(Will be deducted automatically by you)
And deactivate this vas.
Verified Support
Dec 16, 2017
Aircel Customer Care's response Dear Customer (Sanjoy607),

Regarding your previous concern (Gameloft daily deactivation), informing that your VAS pack has been deactivated and INR 3 posted to your number.
We would like to inform that your latest concern of deduction has also been shared with the team and will update you soon on it.

Warm Regards,
Aircel Social Media Team
Dec 17, 2017
Updated by Sanjoy607 Thanks for the resolution..Expecting this kind of service from you in the future.
Verified Support
Dec 18, 2017
Aircel Customer Care's response Dear Customer (Sanjoy607),

We would like to inform you that the concern is already sent to our team for assistance and resolution will be provided at the earliest.

Warm Regards,
Aircel Social Media Team
Verified Support
Dec 21, 2017
Aircel Customer Care's response Dear Customer (Sanjoy607),

As per system, informing that no such deduction was found. Period 13th Dec 2017 to 17th December 2017.

Warm Regards,
Aircel Social Media Team
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    J
    Joseph Sathish
    from Chennai, Tamil Nadu
    Dec 14, 2017
    Resolved
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    Resolved

    Address: 602105

    I have given aircel postpaid to prepaid request 6 months back at sriperumbudur aircel customer care center. They told me that it will take 3 months to convert my postpaid number to prepaid.

    But one of a representative called from aircel and try to convince me to keep my number in postpaid. I refused to keep my number as postpaid. Then he told me that, my number will be converted to prepaid. But till now my mobile number not converted to postpaid to prepaid.

    Joseph sathish
    Jan 15, 2018
    Complaint marked as Resolved 
    Aircel customer support has been notified about the posted complaint.
    Verified Support
    Dec 15, 2017
    Aircel Customer Care's response     Dear Customer (Joseph Sathish),

    As per our team, informing that our team had a conversation with you and requested you to walk into the same store again to process the migration request and you had accepted the same.

    Warm Regards,
    Aircel Social Media Team
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      R
      rshdoc26
      from Lala, Assam
      Dec 13, 2017
      Resolved
      Report
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      Resolved

      Address: 784104

      I am unable to receive the upc from aircel prepaid number to port out. Sent 3 porting out requests.
      Aircel network has already unable to port out my request to vodafone. Twice as told to me by vodafone. Please help as it's a really bad service provider with no network service frequently.
      In past 3 months since september my porting out requests have been rejected sighting technical glitches from aircel as informed to me by vodafone executive.
      Disheartening to go through the agony.
      Jan 28, 2018
      Complaint marked as Resolved 
      Aircel customer support has been notified about the posted complaint.
      Verified Support
      Dec 14, 2017
      Aircel Customer Care's response       Dear Customer (rshdoc26),

      We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

      Warm Regards,
      Aircel Social Media Team
      Verified Support
      Dec 14, 2017
      Aircel Customer Care's response       Dear Customer (rshdoc26),

      We hope that our team got in touch with you and shared all the requisite information.

      Warm Regards,
      Aircel Social Media Team
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        S
        satyam mishra1
        from Jamshedpur, Jharkhand
        Dec 13, 2017
        Resolved
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        Resolved

        Address: 854301
        Website: aircel.in

        I tried to recharge my mobile no.[protected] from aircel online recharge website of 99rs. But the amount has been deducted from my bank account and the recharge is unsuccessful, and till now no refund has been initiated from the company, plz help. I also tried to recharge from other online recharging sites like paytm or free charge but every time it says recharge is unsuccessfull.
        Jan 29, 2018
        Complaint marked as Resolved 
        Aircel customer support has been notified about the posted complaint.
        Verified Support
        Dec 14, 2017
        Aircel Customer Care's response         Dear Customer (satyam mishra1),

        We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

        Recharge Date:
        Transaction ID:

        Warm Regards,
        Aircel Social Media Team
        Verified Support
        Dec 28, 2017
        Aircel Customer Care's response         Dear Customer (satyam mishra1),

        As per our team, informing that our team tried to call you several times but couldn't get through.

        Warm Regards,
        Aircel Social Media Team
        View replies
        I am unable to receive porting code of my aircel number i.e. [protected].(Rajasthan)
        Please help
        Reply
        Aircel Customer Care's response, Dec 14, 2017
        Verified Support
        Daer Customer (Sarthakjain),

        As per our system check, informing that your Port Out related request is already in progress and it's expected resolution date is 19/12/2017.

        Warm Regards,
        Aircel Social Media Team
        I am facing aircel network issues. I don't receive aircel network from last 5 days. I contacted several times to its customer care service, but every time they said to wait for 24 hours. Now it becomes worse in service. Please take necessary steps as soon as possible.
        Reply
        Aircel Customer Care's response, Dec 15, 2017
        Verified Support
        Dear Akash (Akashgoyal778),

        We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

        Aircel No.:
        Signal Bars:
        Alternate No.:
        Complete address:
        Landmark:
        Specific location (indoor/outdoors):

        Regards,
        Aircel Social Media Team
        Aircel Customer Care's response, Dec 23, 2017
        Verified Support
        Dear Akash,

        We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

        Regards,
        Aircel Social Media Team
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          P
          premkumar9659708300
          from Chennai, Tamil Nadu
          Dec 12, 2017
          Resolved
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          Resolved

          Address: 600005

          Yesterday i done a recharge of rs 100/- in my aircel prepaid sim card.
          Today they have deducted the amount of rs 50 without informing any detail to me. I call the customer care tollfree number, they wont answer me properly. Then i check any value added service is activated in my number or not. The system give me no service is activated in my account. Again i called to aircell customer care and refund the amount, but the wont reply properly. I want my money back. Im so disappointed with this service
          Jan 13, 2018
          Complaint marked as Resolved 
          Aircel customer support has been notified about the posted complaint.
          Verified Support
          Dec 13, 2017
          Aircel Customer Care's response           Dear Customer (premkumar[protected]),

          Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

          Any message received upon deduction:

          Warm Regards,
          Aircel Social Media Team
          Verified Support
          Dec 13, 2017
          Aircel Customer Care's response           Dear Customer (premkumar[protected]),

          As per our team, informing that you made a recharge in the main account only of Rs.30 added TT-Rs 22.42 so, based on your request VAS pack has been deactivated and Rs.20- has been credited to your mobile number as TT.

          Warm Regards,
          Aircel Social Media Team
          View replies
          My mom has lost her aircel Sim and mobile phone last night in the train journey.please block the mobile no.[protected] immediately.kindly take earliest possible action.
          Reply
          Aircel Customer Care's response, Dec 15, 2017
          Verified Support
          Dear Customer (Sehnaz Begum),

          Thanks for reaching out to us. Kindly share the following information to confirm your identity:

          Alternate no.:
          Last recharge amount (Prepaid):
          Date of Birth:
          Complete Address:

          Warm Regards,
          Aircel Social Media Team
          Aircel Customer Care's response, Dec 23, 2017
          Verified Support
          Dear Sehnaz,

          We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

          Regards,
          Aircel Social Media Team
          Dear sir I want to Port my Aircel number [protected] to Airtel but the porting code is not been released by the company kindly help
          Reply
          Aircel Customer Care's response, Dec 15, 2017
          Verified Support
          Dear Customer (Dhiraj006),

          We would like to inform you that the UPC for your number is DM176939 which is valid up to 24/12/2017 12:00:00 AM.
          So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:

          1. POA (Proof of address)
          2. POI (Proof of Identity)
          3. 2 Passport size photographs
          4. UPC received

          Warm Regards,
          Aircel Social Media Team
          I am from jharkhand, my aircel no. Is [protected] and my sim is locked.. i want my puk code, please give me my puk code, its very important.
          Reply
          Aircel Customer Care's response, Dec 15, 2017
          Verified Support
          Dear Customer (subhendu chakrabartty),

          Thanks for reaching out to us. Kindly share the following information to confirm your identity:

          Alternate no.:
          Last recharge amount(Prepaid):
          Date of Birth:
          Complete Address:

          Warm Regards,
          Aircel Social Media Team
          Aircel Customer Care's response, Dec 23, 2017
          Verified Support
          Dear Subhendu,

          We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

          Regards,
          Aircel Social Media Team
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            A
            Arun prasath25
            from Chennai, Tamil Nadu
            Dec 12, 2017
            Resolved
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            Resolved

            Address: Chennai, Tamil Nadu, 600050

            Plz provide my call history details both received and dailed calls from15th nov 2017 till date 12-12-17. I need fetch my missing numbers.. Please help me. I get a lot o[censored]nwanted calls too staying that they are my relatives and i fear of expressing my personal regards to them. Hence i don't have any idea of changing or swapping my number.. It will be helpful for me to access with these issues with my call history. Thanks for your service. Waiting for needful services.
            Jan 12, 2018
            Complaint marked as Resolved 
            Aircel customer support has been notified about the posted complaint.
            Verified Support
            Dec 12, 2017
            Aircel Customer Care's response             Dear Customer (Arun prasath25),

            Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

            1. POA (Proof of address)
            2. POI (Proof of Identity)

            Kindly follow the link below to know your nearby Aircel stores:

            https://goo.gl/EjE4Jj

            Warm Regards,
            Aircel Social Media Team
            View replies
            Respected sir /madam

            i have submit request on 5 dec to porting my number vodafone to aircel but till date i have no receive any msg or call i have so disappointed in your service . Port no. will expire 8th december .

            Name Uttam Kumar Patra
            Mobile no. [protected]
            Port No. VK479638

            Plz rply asap
            Reply
            Aircel Customer Care's response, Dec 14, 2017
            Verified Support
            Dear Customer (Ananta Patra),

            Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

            An alternate number:

            Warm Regards,
            Aircel Social Media Team
            Aircel Customer Care's response, Dec 19, 2017
            Verified Support
            Dear Customer (Ananta Patra),

            As per MCH portal, your Port Out request generated on 14/12/2017 will be processed up to 20th December 2017.

            Warm Regards,
            Aircel Social Media Team
            I have ported my reliance number to aircel but yet not ported I don't know why .the date for porting was 7/12/2017

            And I didn't received any call from your side .

            So please port my number [protected]
            Reply
            Aircel Customer Care's response, Dec 15, 2017
            Verified Support
            Dear Customer (AJAY RAGOTRA),

            We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

            An alternate number:

            Warm Regards,
            Aircel Social Media Team
            Aircel Customer Care's response, Dec 16, 2017
            Verified Support
            Dear Customer (AJAY RAGOTRA),

            We would like to inform that your number was successfully ported in Aircel on Dec 9, 2017.

            Warm Regards,
            Aircel Social Media Team
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              S
              savita tangwan
              Dec 11, 2017
              Resolved
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              Resolved

              Address: Dehradun, Uttarakhand

              My aircel numbe-r [protected] is lost, for which i need a duplicate sim but there is no availability of your store dealer or retailer in dehradun uttarakhand. There is no solution for getting information in the customer care several times, and they gave me a number[protected] i'm sorry, that's not right, i need your help in this. I have reported the police of the lost sim.
              Feb 2, 2018
              Complaint marked as Resolved 
              Aircel customer support has been notified about the posted complaint.
              Dec 04, 2017
              Chiyananbu's response               Sir my number is barred please release my nomber
              Verified Support
              Dec 12, 2017
              Aircel Customer Care's response               Dear Customer (savita tangwan),

              Thanks for contacting us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for better assistance:

              An alternate number:

              Warm Regards,
              Aircel Social Media Team
              Dec 12, 2017
              Mulushekho Venuh's response               Sir, through this column i would like to earnestly appeal to your services that i had mistakenly recharged the 3G data plan of Rs.289. So, I earnestly request you to reverse my transaction of Rs.289 into Rs.275 3G data plan and I will be grateful to you.
              207:Txn No. NER[protected]
              TID [protected].
              Thank you for your concern.
              Verified Support
              Dec 13, 2017
              Aircel Customer Care's response               Dear Customer (savita tangwan),

              As per our team, we request you to share your alternate number with us for further proceedings.

              Warm Regards,
              Aircel Social Media Team
              Dec 27, 2017
              Updated by savita tangwan               alt. no[protected]
              Dec 27, 2017
              Updated by savita tangwan               alt. no-[protected]
              Verified Support
              Dec 28, 2017
              Aircel Customer Care's response               Dear Customer (savita tangwan),

              Thanks for sharing your alternate number with us and the same has been shared with the team for further assistance.

              Warm Regards,
              Aircel Social Media Team
              View replies
              Not getting UPC code, tried on 4/12/2017
              Reply
              Aircel Customer Care's response, Dec 13, 2017
              Verified Support
              Dear RAM SAVIS,

              We regret the inconvenience caused. Please share the following details in order to look into your issue:

              Aircel number:
              Content/format of the Port SMS sent:
              Screenshot of the error message received while sending the Port SMS:

              Warm Regards,
              Aircel Social Media Team
              Aircel Customer Care's response, Dec 21, 2017
              Verified Support
              Dear Ram,

              We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

              Regards,
              Aircel Social Media Team
              My no is barred please relies my nomber
              Reply
              Aircel Customer Care's response, Dec 13, 2017
              Verified Support
              Dear Chiyananbu,

              Please share the following details so that we can look into the matter:

              Aircel number:
              20 digits SIM number:
              Registered name for this connection:
              Alternate number:

              Warm Regards,
              Aircel Social Media Team
              Hi Sir,

              I am trying to change from AIRCEL to AIRTEL . But AIRCEL is not providing me the Unique porting code. I have send the SMS requesting UPC many times but to no avail. AIRCEL guys please send me UPC.

              Thanks,
              Medha
              Reply
              Aircel Customer Care's response, Dec 13, 2017
              Verified Support
              Dear Medha Mahajan,

              We regret the inconvenience caused. Please share the following details in order to look into your issue:

              Aircel number:
              Content/format of the Port SMS sent:
              Screenshot of the error message received while sending the Port SMS:

              Warm Regards,
              Aircel Social Media Team
              Aircel Customer Care's response, Dec 21, 2017
              Verified Support
              Dear Medha,

              We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

              Regards,
              Aircel Social Media Team
              Sir, i had mistakenly recharged the 3G data plan of Rs.289. So, I earnestly request you to reverse my transaction of Rs.289 into Rs.275 3G data plan.
              207:Txn No. NER[protected]
              TID [protected].
              Thank you for your concern.

              solution for lost aircel sim - Comment #2946991 - Image #0
              solution for lost aircel sim - Comment #2946991 - Image #1
              Reply
              Aircel Customer Care's response, Dec 14, 2017
              Verified Support
              Dear Customer (Mulushekho Venuh),

              Thanks for contacting us. We would like to inform you that since the recharge of Rs.289 is successful. So, we regret that we are unable to reverse the same.

              Warm Regards,
              Aircel Social Media Team
              I request to block my sim card with phone number [protected] due to mobile theft .
              please kindly take action against it to prevent misuse.
              i am unable to go at my nearest store please help me with this problem

              thank you
              Reply
              Aircel Customer Care's response, Dec 14, 2017
              Verified Support
              Dear Customer (akashjatav),

              Thanks for reaching out to us. Kindly share the following information to confirm your identity:

              Alternate no.:
              Last recharge amount(Prepaid):
              Date of Birth:
              Complete Address:

              Warm Regards,
              Aircel Social Media Team
              Aircel Customer Care's response, Dec 22, 2017
              Verified Support
              Dear Akash,

              We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

              Regards,
              Aircel Social Media Team
              Please unsubscribe gameloft for my number [protected] and refund my money it was deducted on 09/12/2017 of rs30 this is second time if it continuous I just want to broke my sim please do needfull or else gonna raise complaint on gameloft they are stealing our money
              Reply
              Aircel Customer Care's response, Dec 15, 2017
              Verified Support
              Dear Customer (janiffer fernandez),

              Please accept our sincere apologies. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

              Warm Regards,
              Aircel Social Media Team
              Aircel Customer Care's response, Dec 16, 2017
              Verified Support
              Dear Customer (janiffer fernandez),

              We hope that our team got in touch with you and shared all the requisite information.

              Warm Regards,
              Aircel Social Media Team
              Dear sir/madam.

              Hai I am sainath. I brought two aircel Sims two days back, but never get signals on that Sims and my Sims are not activated, my sims number is[protected],[protected].
              Please solve my issue
              Reply
              Aircel Customer Care's response, Dec 15, 2017
              Verified Support
              Dear Customer (Tejasree Sainath),

              We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for better assistance:

              An alternate number:

              Warm Regards,
              Aircel Social Media Team
              Aircel Customer Care's response, Dec 16, 2017
              Verified Support
              Dear Customer (Tejasree Sainath),

              We have checked your accounts and found that connections got activated perfectly. We would request you to recharge with FRC on 8686652649 posts which you will get the lifetime validity and would be able to use the services.

              We request you to visit the below-given link on our website to know the FRC offers and recharge accordingly - http://www.aircel.com/AircelWar/appmanager/aircel/ap?_nfpb=true&_pageLabel=prepaid_startupkit_page

              Thanking you and assuring you of our best services always.

              Warm Regards,
              Aircel Social Media Team
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                G
                gurupatham
                from Coimbatore, Tamil Nadu
                Dec 11, 2017
                Resolved
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                Resolved

                Address: 641014

                I've linked my mobile number with the aadhaar number by paying rs.20 in my nearby retailer store but when i checked my status on uidai website it shows that the mobile number is not registered and i still receive warning calls from aircel stating that the last date for aadhaar linking is in february. Please let me know if my number is linked with aadhaar. My mobile number is [protected].
                Jan 13, 2018
                Complaint marked as Resolved 
                Aircel customer support has been notified about the posted complaint.
                Dec 05, 2017
                Girish Waghela's response                 Aircel numbe
                Verified Support
                Dec 12, 2017
                Aircel Customer Care's response                 Dear Customer (gurupatham),

                Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

                1. POA (Proof of address)
                2. POI (Proof of Identity)
                3. Aadhar card
                4. Concerned Aircel number

                Kindly follow the link below to know your nearby Aircel stores:

                https://goo.gl/JYFKm3

                Warm Regards,
                Aircel Social Media Team
                View replies
                Automatic deduction from my main balanace and even I stopped all VA's service on my sim phir bhi balanace cut raha hai jab customer care ko call lagao to bolte hai hamare sabhi customer abhi dusri line par vayst hai kripya thodi der baad call kijiye lekin karo to koi call ni lagata
                Reply
                Aircel Customer Care's response, Dec 12, 2017
                Verified Support
                Dear Vicky,

                We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

                Aircel No.:
                Date & Time of deduction:
                Amount deducted:
                Any message received upon deduction:

                Regards,
                Aircel Social Media Team
                Aircel Customer Care's response, Dec 20, 2017
                Verified Support
                Dear Vickysingh,

                We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

                Regards,
                Aircel Social Media Team
                Dear sir
                I'm trying port but unable to send SMS
                Reply
                Aircel Customer Care's response, Dec 12, 2017
                Verified Support
                Dear Girish,

                We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

                Concerned Aircel number:
                The format of sending the Port Out message:
                The screenshot of the error received after sending the PORT Out message:

                Regards,
                Aircel Social Media Team
                Aircel Customer Care's response, Dec 20, 2017
                Verified Support
                Dear Girish,

                We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

                Regards,
                Aircel Social Media Team
                My sim automatically closed. i have not used it for last 2 month. because my cell phone was not working. now i got my cell phone and tried to start my sim but its not working. tell me what i need to do to start it... because it's my main no. My aircel no is [protected].
                Reply
                Aircel Customer Care's response, Dec 13, 2017
                Verified Support
                Dear Customer,

                As per our system check, informing that your number (7040118060) has been permanently disconnected from our end. Therefore, we are unable to assist you anymore in this regard. You may visit your nearest Aircel store along with the following documents for more details in this regard:

                1. POA (Proof of address)
                2. POI (Proof of Identity)
                3. 2 Passport size photographs

                Kindly follow the link below to know your nearby Aircel stores:

                https://goo.gl/eP2Ri4

                Warm Regards,
                Aircel Social Media Team
                Aircel is not providing me upc to port my number [protected] and also barred my calls to aircel customer care.

                Please help me to get UPC rom Aircel company as i want to port my aircel number to another operator
                Reply
                Aircel Customer Care's response, Dec 13, 2017
                Verified Support
                Dear Customer (Amitkrga),

                Apologies! We would like to inform you that the UPC for your number is DD773996 which is valid up to 20/12/2017 12:00:00 AM.
                So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:

                1. POA (Proof of address)
                2. POI (Proof of Identity)
                3. 2 Passport size photographs
                4. UPC received

                Warm Regards,
                Aircel Social Media Team
                I am trying from last 30 days to port my number from aircel to airtel but company is not providing any porting code.everyday I called customer care and they have same answer that"we have tie up with bsnl for better services pls wait"
                From last 30 days they have same answer
                My no is [protected]
                Reply
                Aircel Customer Care's response, Dec 14, 2017
                Verified Support
                Dear Customer (Ravi Surana),

                Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

                An alternate number:

                Warm Regards,
                Aircel Social Media Team
                Aircel Customer Care's response, Dec 16, 2017
                Verified Support
                Dear Customer (Ravi Surana),

                We would like to inform that you have successfully sent the Port Out message and UPC has been generated and sent to your number. You are requested to kindly visit nearest Aircel store along with ID and address proof for further assistance.

                Warm Regards,
                Aircel Social Media Team
                Sir, i have received the anonymous call daily late night.
                Reply
                Aircel Customer Care's response, Dec 14, 2017
                Verified Support
                Dear Sivakami,

                Thanks for getting in touch with us. Please share your exact concern regarding Aircel services along with your Aircel number to assist you in the best possible manner.

                Regards,
                Aircel Social Media Team
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                  k4atul
                  from Jaipur, Rajasthan
                  Dec 11, 2017
                  Resolved
                  Report
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                  Resolved

                  Address: Jaipur, Rajasthan, 302004

                  I am unable to send port message using my aircel mobile no [protected] for last 15 days. I have contacted on 198 and they have said to me that there is a technical issue in our system and it will work after 24 hrs but after waiting for 15 days it is not working. I want to port in other service provider but unable to port due to the port message issue.

                  I don't want to continue services with such fraud companies like aircel.
                  +1 photos
                  Jan 17, 2018
                  Complaint marked as Resolved 
                  Aircel customer support has been notified about the posted complaint.
                  Dec 11, 2017
                  Updated by k4atul                   I has not been resolved yet but marked as resolved???
                  Verified Support
                  Dec 12, 2017
                  Aircel Customer Care's response                   Dear Customer (k4atul),

                  We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

                  Warm Regards,
                  Aircel Social Media Team
                  Verified Support
                  Dec 16, 2017
                  Aircel Customer Care's response                   Dear Customer (k4atul),

                  We would like to inform that you have successfully sent the Port Out message and UPC has been generated and sent to your number. You are requested to kindly visit nearest Aircel store along with ID and address proof for further assistance.

                  Warm Regards,
                  Aircel Social Media Team
                  View replies
                  Mera 50 rupees ke balance cut kr liya bolte h game download kiya but koi game download nhi kiya mere rupees refund nhi huye na m no port kra duga

                  unable send port message - Comment #2945450 - Image #0
                  unable send port message - Comment #2945450 - Image #1
                  Reply
                  Aircel Customer Care's response, Dec 13, 2017
                  Verified Support
                  Dear Irfan Sayyed(Ïřfäñ Sayyed ),

                  Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.

                  Warm Regards,
                  Aircel Social Media Team
                  Aircel Customer Care's response, Dec 21, 2017
                  Verified Support
                  Dear Ïřfäñ Sayyed,

                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

                  Regards,
                  Aircel Social Media Team
                  Dear Team,

                  I am using Aircel pre-paid bearing Mobile Number is[protected].
                  since, last 3 year but the sim card not working now (Sim card registration failed) Prompt response is highly appreciated .

                  Thankig you!

                  Syed Nazer
                  Alternate Num:- [protected]
                  Reply
                  Aircel Customer Care's response, Dec 13, 2017
                  Verified Support
                  Dear Customer (syednazer28),

                  We regret to inform you that your number (8801254798) has been disconnected from our end under Zero Monthly Usage (ZMU) policy. Hence, we won't be able to assist you in this regard anymore.

                  Warm Regards,
                  Aircel Social Media Team
                  I'm recharge my phone but when we do call it not proceed . after reaching phone message was come and it shows that my mobile had been recharged. Why my phone balance is zero
                  Reply
                  Aircel Customer Care's response, Dec 13, 2017
                  Verified Support
                  Dear Vibha Priyadarshni,

                  We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

                  Aircel No.:
                  Recharge Denomination (done on the number):
                  Recharge Date:
                  Mode of recharge:
                  Transaction ID:

                  Warm Regards,
                  Aircel Social Media Team
                  Aircel Customer Care's response, Dec 21, 2017
                  Verified Support
                  Dear Vibha,

                  We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

                  Regards,
                  Aircel Social Media Team
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                    Z
                    zaid jawaid
                    Dec 11, 2017
                    Resolved
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                    Resolved

                    I am facing problem while making or receiving calls in germany. This issue was raised to aircel on 21st nov and till date is it not sorted. Every time i ask them the status and they keep saying that it is technical issue and they are working on it. Even they lie saying they tried to reach me. And when i call them ([protected]) they dont pick up my calls.
                    +5 photos
                    Jan 26, 2018
                    Complaint marked as Resolved 
                    Aircel customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 12, 2017
                    Aircel Customer Care's response                     Dear Customer (zaid jawaid),

                    Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

                    Roaming location in Germany :
                    Full address with the nearest landmark:
                    The network you are latched to (connected to):
                    Tried to do manual selection & if the problem still exists?
                    Error message received:

                    Warm Regards,
                    Aircel Social Media Team
                    Verified Support
                    Dec 19, 2017
                    Aircel Customer Care's response                     Dear Customer (zaid jawaid),

                    We hope that our team got in touch with you and shared all the requisite information.

                    Warm Regards,
                    Aircel Social Media Team
                    View replies
                    I have been requesting d local authorities of d aircel post paid to covert my no to prepaid. But d company does pay any attention to it as a result of which i hv been compelled to pay d additional service charge of 18% durung d time of very good prepaid offers by many companies.
                    Reply
                    Aircel Customer Care's response, Dec 13, 2017
                    Verified Support
                    Dear Ranjan Choudhury(Ranjanchoudhury),

                    Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.

                    Warm Regards,
                    Aircel Social Media Team
                    Aircel Customer Care's response, Dec 21, 2017
                    Verified Support
                    Dear Ranjan,

                    We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

                    Regards,
                    Aircel Social Media Team
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                      Ï
                      Ïřfäñ Sayyed
                      from Jaipur, Rajasthan
                      Dec 11, 2017
                      Resolved
                      Report
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                      Resolved

                      Address: Bikaner, Rajasthan, 334004
                      Website: Www.aircel.com

                      Hi am irfan. My aircel number [protected] i have main balance 70rs.
                      I have got a customer care call on 10/12/17. I got my balance deducted 60 rs for some activation without my knowledge. I contacted 198, they said it will be refunded, but still i didn't received. Today i have tried 198 and line is busy, busy in some traffic... Do some favour to refund the amount... Aircel providing me better service ever for past 7 years... Hope this will be resolved soon...
                      Jan 14, 2018
                      Complaint marked as Resolved 
                      Aircel customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 12, 2017
                      Aircel Customer Care's response                       Dear Customer (Ïřfäñ Sayyed),

                      We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

                      Warm Regards,
                      Aircel Social Media Team
                      Verified Support
                      Dec 13, 2017
                      Aircel Customer Care's response                       Dear Customer (Ïřfäñ Sayyed),

                      We would like to inform you that we have checked your account details and have found that the Game service was activated in your account after due consent from you. However, as a onetime service gesture waiver of Rs.49 is being effected in your account, it will reflect within 24 working hours.

                      Warm Regards,
                      Aircel Social Media Team
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                        S
                        Shunyyo Bakshi
                        from Delhi, Delhi
                        Dec 11, 2017
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra

                        I m a aircel consumer no.[protected].

                        Money keeps being deducted for service i have not subscribed to like "india exotic" "bollywood gossip"... Today 20rs ve been deducted for "lehren tv" for 3 days after which they will deduct more 20 rs every 3 days...
                        What fraud is this company doing???
                        Is this a service provider or some scam running to steal from people??

                        No wonder customer satisfaction is the lowest.. Just 30%.

                        Give my money back. Or i will ensure the company closes operations.

                        Where there's a monica.. Only criminals & fraud activities go on...
                        Jan 22, 2018
                        Complaint marked as Resolved 
                        Aircel customer support has been notified about the posted complaint.
                        Dec 11, 2017
                        Updated by Shunyyo Bakshi                         Wherever there's a Khushi or deepti or Monica... All these chammiyas ever do is Fraud or criminal activities...

                        Not just they do that but also promote such activities...
                        Dec 11, 2017
                        Updated by Shunyyo Bakshi                         When u cannot handle small complaints ..how does the company hope to survive in this fierce competition ???
                        Dec 11, 2017
                        Updated by Shunyyo Bakshi                         Every 2-3 days money keeps being deducted..& if the net package gets over ..the entire balance is WIPED OUT... In which country does 10 mins of surfing without a pack costs 250/- RS... ???

                        I[censored] cannot do ur jobs ..LEAVE !!!

                        THERE R MANY ...MANY . WHO'LL TAKE THAT JOB IN A SEC & DO MUCH BETTER THAN YOU.
                        Dec 11, 2017
                        Updated by Shunyyo Bakshi                         Now I get a call from Aircel... They're are willing to REFUND RS:80/- ..BUT ONLY TO MY BANK ACCOUNT...FOR WHICH THEY NEED MY DEBIT CARD NO. & OTHER DETAILS ...
                        THEY REFUSED TO MAKE THE PAYMENT TO MY PAYTM ACCOUNT...
                        THEY REFUSED .
                        & SAID THE SYSTEM DOESN'T ACCEPT PAYTM...

                        WHY??? WHEN RECHARGES ARE DONE ... PAYMENT IS ACCEPTED BY PAYTM ACCOUNTS ..
                        WHY CAN'T THEY DEPOSIT THE MONEY THERE??? .
                        IT MAINTAINS A RECORD WHICH IS LEGAL

                        WHY THEY NEED MY BANK ACCOUNT DETAILS...???
                        SO THAT EVERY NEXT DAY THEY CAN STAL DIRECTLY FROM MY BANK ACCOUNT ???

                        MORE FRAUD ?!
                        Dec 11, 2017
                        Updated by Shunyyo Bakshi                         GOT A CALL FROM AIRCEL FROM NO.[protected].

                        THEY REFUSED TO DEPOSIT THE MONEY IN PAYTM ??? .
                        WHY???? IT MAINTAINS A RECORD WHICH IS LEGAL..!!! And

                        Even the Govt promotes Cashless transactions

                        WHY THEY NEED ONLY MY BANK ACCOUNT DETAILS...???
                        SO THAT EVERY NEXT DAY THEY CAN STEAL DIRECTLY FROM MY BANK ACCOUNT ???

                        MORE FRAUD ?!
                        Verified Support
                        Dec 11, 2017
                        Aircel Customer Care's response                         Dear Customer (Shunyyo Bakshi),

                        Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

                        Regarding your deduction of Rs.250:

                        Date & Time of deduction:
                        Any message received upon deduction:

                        We would like to inform you that regarding your VAS deduction due to "Lehren TV", we have forwarded your issue to our team.

                        Warm Regards,
                        Aircel Social Media Team
                        Verified Support
                        Dec 12, 2017
                        Aircel Customer Care's response                         Dear Customer (Shunyyo Bakshi),

                        We hope that our team got in touch with you and shared all the requisite information.

                        Warm Regards,
                        Aircel Social Media Team
                        View replies
                        My aircel network is not showing signal since 2days..what happened wid dis aircel.problem appearing since 2days.still it seems like it won't resolve.can u plz resolve da problem.as soon as possible.u
                        Reply
                        Aircel Customer Care's response, Dec 12, 2017
                        Verified Support
                        Dear Zoya,

                        We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

                        Aircel No.:
                        Signal Bars:
                        Alternate No.:
                        Complete address:
                        Landmark:
                        Specific location (indoor/outdoors):

                        Regards,
                        Aircel Social Media Team
                        Aircel Customer Care's response, Dec 20, 2017
                        Verified Support
                        Dear Zoya,

                        We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

                        Regards,
                        Aircel Social Media Team
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                          Aditya Naruka
                          from Kota, Rajasthan
                          Dec 15, 2017
                          Resolved
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                          Resolved

                          Address: Jaipur, Rajasthan, 302012

                          Aircel Do not send my porting code and iam send message back to back but no response even message is not gone why you do this your network is week in dead area And reslove is fast as fast because iam face problem And my port code send it thts why im submit complaint .Im porting aircel to vodafone network to best service for my network strenth ... I have doo 5 days To compalint to this matter but not Replay to you company telecom by aircel
                          Jan 29, 2018
                          Complaint marked as Resolved 
                          Aircel customer support has been notified about the posted complaint.
                          Dec 15, 2017
                          Updated by Aditya Naruka                           Do it huury up 7 days i have submit this Complaint
                          Verified Support
                          Dec 16, 2017
                          Aircel Customer Care's response                           Dear Aditya,

                          We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

                          Concerned Aircel number:
                          The format of sending the Port Out message:
                          The screenshot of the error received after sending the PORT Out message:

                          Regards,
                          Aircel Social Media Team
                          Verified Support
                          Dec 26, 2017
                          Aircel Customer Care's response                           Dear Aditya,

                          We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

                          Regards,
                          Aircel Social Media Team
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                            S
                            Sushama Joshi
                            from Mumbai, Maharashtra
                            Dec 9, 2017
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra

                            Hi sir,

                            I am trying to change from aircel to airtel as there is no network of aircel at my workplace. But aircel is not providing me the unique porting code. I have send the sms requesting upc many times but to no avail. Aircel guys please send me upc. As i am in dead zone of your coverage area.[resolved] aircel — aircel not providing unique porting code

                            30 reviews
                            Sr srinivas veluru on jul 11, 2012
                            Submit a

                            Hi sir,

                            I am trying to change from aircel to airtel as there is no network of aircel at my workplace. But aircel is not providing me the unique porting code. I have send the sms requesting upc many times on 11 jul, 2012 but to no avail. Aircel guys please send me upc. As i am in dead zone of your coverage area.
                            Jan 21, 2018
                            Complaint marked as Resolved 
                            Aircel customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 11, 2017
                            Aircel Customer Care's response                             Hi Sushama Joshi,

                            Sorry for the inconvenience caused. We are forwarding your concern to the team. Please allow us some time to get back to you.

                            Warm Regards,
                            Aircel Social Media Team
                            Verified Support
                            Dec 12, 2017
                            Aircel Customer Care's response                             Hi Sushama Joshi,

                            As per our team, informing that our team tried calling you but your number was not reachable, however, as per your concern, please note that you have been sending the SMS either in the wrong format or your phone font is not supporting. Hence, kindly try to send the SMS from any other device and confirm.

                            Warm Regards,
                            Aircel Social Media Team
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                              S
                              Sankrityayan
                              from Imphal, Manipur
                              Dec 9, 2017
                              Resolved
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                              Resolved

                              Dear sir/madam,

                              My main balance of mob. No.[protected] rs.64/- deducted by company without my any information, customer care not supported to me, he is saying server problem again and again, my mind is veri upset for this problem because that time i was travelling in other state. All to all responsible aircell telecom for this my problem, please refund the my main talk time balance and after that not create any problem regarding talk time balance. Please solve my problem as soon as possible.
                              Jan 26, 2018
                              Complaint marked as Resolved 
                              Aircel customer support has been notified about the posted complaint.
                              Dec 10, 2017
                              Mangat tam's response                               Hlo sir please send me my aircel no [protected] full call details incoming nd out going calls for November and December month send me my gmail ID [protected]@gmail.com

                              Verified Support
                              Dec 11, 2017
                              Aircel Customer Care's response                               Dear Customer (Sankrityayan),

                              We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

                              Date & Time of deduction:
                              Any message received upon deduction:

                              Warm Regards,
                              Aircel Social Media Team
                              Verified Support
                              Dec 13, 2017
                              Aircel Customer Care's response                               Dear Customer (Sankrityayan),

                              As per our team, informing you that your concern has been resolved. Rs 64/- has been credited to your account.

                              Warm Regards,
                              Aircel Social Media Team
                              View replies
                              Hii sir my aircel no [protected] full call details incoming nd out going calls for November and December month send me my gmail ID [protected]@gmail.com
                              Reply
                              Aircel Customer Care's response, Dec 12, 2017
                              Verified Support
                              Dear Customer (Mangat tam),

                              Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

                              1. POA (Proof of address)
                              2. POI (Proof of Identity)
                              3. Concerned Aircel number

                              Kindly follow the link below in order to know your nearby Aircel stores:

                              https://goo.gl/bVMXJM

                              Warm Regards,
                              Aircel Social Media Team
                              My Aircel mobile network is showing no signal from last 1 week, raised complaint at care.[protected]@aircel.com, No response yet
                              number is: [protected]
                              Reply
                              Aircel Customer Care's response, Dec 12, 2017
                              Verified Support
                              Dear Customer (veerabhadra1),

                              We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:

                              Alternate No.:
                              Complete address:
                              Landmark:
                              Specific location (indoor/outdoors):

                              Warm Regards,
                              Aircel Social Media Team
                              Aircel Customer Care's response, Dec 16, 2017
                              Verified Support
                              Dear Customer (veerabhadra1),

                              We hope that our team got in touch with you and shared all the requisite information.

                              Warm Regards,
                              Aircel Social Media Team
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                                Suresh25
                                from Chennai, Tamil Nadu
                                Dec 9, 2017
                                Resolved
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                                Resolved

                                Address: Chennai, Tamil Nadu, 600055
                                Website: Aircel.com

                                I have requested to cancel or convert my postpaid to prepaid 5 months ago.. And in order to do so i have visited aircel show room more than six times but every time i was sent back with just one simple answer aircel server is down come tommorow or some other reason... I have called customer service so many times and informed them the same.. But of no use... I have been paying the bill for more than one year with out using... (Rent plus tax) when i decided to cancel my connection.. No use in spite of that i paid for another three month... But again of no use they never considered my request and sending me bill every month.. I was so pissed of so i stopped paying the bill and now they are sending me mail regarding legal and criminal charges.. I fail to understand why always its the customer who suffers... I request strict action should be taken against this kind of fraudlant company

                                Regards
                                Suresh
                                Jan 23, 2018
                                Complaint marked as Resolved 
                                Aircel customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 11, 2017
                                Aircel Customer Care's response                                 Dear Customer (Suresh25)

                                Apologies! Kindly share your concerned Aircel Postpaid number with us for further proceedings as the number already shared by you ([protected]) is a Prepaid number.

                                Warm Regards,
                                Aircel Social Media Team
                                Dec 11, 2017
                                Updated by Suresh25                                 [protected] is the postpaid number for the above issue...please look into it and resolve the issue...appreciate your help
                                Verified Support
                                Dec 12, 2017
                                Aircel Customer Care's response                                 Dear Suresh (Suresh25),

                                With due respect, we would like to inform you that your number is shown as protected.
                                Therefore, Kindly share your above concern along with your concerned Aircel number with us at our mail ID: [protected]@aircel.co.in

                                Regards,
                                Aircel Social Media Team
                                Verified Support
                                Dec 20, 2017
                                Aircel Customer Care's response                                 Dear Suresh (Suresh25),

                                We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

                                Regards,
                                Aircel Social Media Team
                                Dec 20, 2017
                                Updated by Suresh25                                 I am still waiting for e-mail confirmation or some kind of message so that i can show it to aircel showroom executive for prepaid conversion..

                                Thank you...
                                View replies
                                Aircel is not providing unique porting code inspite of sending porting request through SMS

                                Janice Lewis
                                Aircel No- [protected]
                                Circle- Mumbai

                                Sms sent to 1900 - PORT [protected]
                                Date of SMS - 4th and 5th Decel
                                Reply
                                Aircel Customer Care's response, Dec 12, 2017
                                Verified Support
                                Dear Customer (Joel 'Thor' Lewis),

                                As per our team, informing you that since you were not available for answering calls during business hours. Kindly resend the SMS in format PORT10 digit mobile number and send it to 1900 tomorrow at 12pm-1pm so that if any issue arises then we will be able to check the logs from the back end and update you accordingly.

                                Warm Regards,
                                Aircel Social Media Team
                                Please call me on [protected] or [protected] asap to discuss... I have sent multiple PORT SMS to 1900 but still no response
                                Reply
                                Aircel Customer Care's response, Jan 6, 2018
                                Verified Support
                                Dear Customer (Joel 'Thor' Lewis),

                                Thanks for informing us. We have shared the same with our team and you will be contacted soon.

                                Warm Regards,
                                Aircel Social Media Team
                                Please call me after 4pm on weekdays. Im available full time in weekends. [protected]
                                Reply
                                Aircel Customer Care's response, Jan 10, 2018
                                Verified Support
                                Dear Customer (Joel 'Thor' Lewis),

                                We hope that our team got in touch with you and shared all the requisite details.

                                Warm Regards,
                                Aircel Social Media Team
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                                  Babu Choudahry
                                  from Lucknow, Uttar Pradesh
                                  Dec 9, 2017
                                  Resolved
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                                  Resolved

                                  Address: Jaipur, Rajasthan, 303702
                                  Website: www.aircel.com

                                  Hi another wrong offer activate.

                                  Today i check recharge offer on *121# and in khas offer it's sawing me 55=55tt+all 1p/2s, 30d so i recharge.

                                  And after when i check i get only 53 rs for 10 days after some time i call on 198 and talk with a lady about this issue but she said we have no any offer like this. I can't understand why happen this always and what aircel company wants.

                                  This is my mob no. [protected]
                                  And other recharge information i have attach in image.

                                  Best regards
                                  Babu lal jat
                                  +4 photos
                                  Jan 18, 2018
                                  Complaint marked as Resolved 
                                  Aircel customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 11, 2017
                                  Aircel Customer Care's response                                   Dear Customer (Babu Choudahry),

                                  We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

                                  Mode of recharge:

                                  Warm Regards,
                                  Aircel Social Media Team
                                  Verified Support
                                  Dec 12, 2017
                                  Aircel Customer Care's response                                   Dear Customer (Babu Choudahry),

                                  We would like to inform that we have checked your account details and have found that you are getting all the benefits attached to RC 55. In RC 55 you will get Talk Time of Rs.55 (TT 53 promo balance + TT 2 main balance) & 1p/2sec for 30 days.

                                  Warm Regards,
                                  Aircel Social Media Team
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                                    ranajit1988
                                    from Kolkata, West Bengal
                                    Dec 9, 2017
                                    Resolved
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                                    Resolved

                                    Address: 741222

                                    Hi,
                                    I am ranajit using aircel connection which is [protected]. I took this number and recharged it with rs 299 on the very first day in october 2017.
                                    This recharge benefits are given below as per retailer:
                                    1gb 3g data per day for 4 months;
                                    500 mins local call per month for 3 months;

                                    But i am not able to call any number although 3 months is not completed.
                                    I tried to call 198 number to discuss the matter with representative but not able to reach.

                                    Please let me know reason.
                                    Jan 29, 2018
                                    Complaint marked as Resolved 
                                    Aircel customer support has been notified about the posted complaint.
                                    Dec 09, 2017
                                    Updated by ranajit1988                                     My Aircel number:[protected]
                                    Alternate number: [protected]
                                    Verified Support
                                    Dec 09, 2017
                                    Aircel Customer Care's response                                     Dear Customer (ranajit1988),

                                    Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

                                    A sample number on which you are not able to make calls:

                                    Warm Regards,
                                    Aircel Social Media Team
                                    Dec 13, 2017
                                    Updated by ranajit1988                                     Sample number is: [protected],
                                    [protected]

                                    I am not able to call any local mobile number. Please let me know the tentative time of resolving these issue.Will the validity of recharge benefit be extended as I am not getting these benefit now? The customer care representative assured me many times that the problem will be solved with in 1 hour. But unfortunately the problem is still present.
                                    Very bad service I am getting from Aircel . :(
                                    Verified Support
                                    Dec 14, 2017
                                    Aircel Customer Care's response                                     Dear Customer (ranajit1988),

                                    As per our team, informing that our team tried to call you at 12:40 pm, 3:25 pm on[protected] but the phone was not reachable. Hence, not able to figure out your issue completely.

                                    Warm Regards,
                                    Aircel Social Media Team
                                    Verified Support
                                    Dec 28, 2017
                                    Aircel Customer Care's response                                     Dear Customer (ranajit1988),

                                    We hope that our team got in touch with you and shared all the requisite details.

                                    Warm Regards,
                                    Aircel Social Media Team
                                    View replies
                                    Can you please contact me on my alternate number also. As per my knowledge, my Aircel number ([protected]) was available on 11th Dec, 2017 but I couldn't understand why the Aircel social media team could not reach me on that day.
                                    Reply
                                    Aircel Customer Care's response, Dec 20, 2017
                                    Verified Support
                                    Dear Customer (ranajit1988),

                                    We would like to inform you that your current status has been shared with the team. Please be assured, an update will be provided to you soon.

                                    Warm Regards,
                                    Aircel Social Media Team
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                                      R. Kumar29
                                      from Rajkot, Gujarat
                                      Dec 9, 2017
                                      Resolved
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                                      My number is [protected] and i want to port this no and sending message to 1900 continuously but it always show error, for that i called aircel customer support they told me irrelevant solution that ‘please wait sometime it will be done’ after that i called again he told me that techincal problem is occuring please wait for 24 hours, i have called more than 6 times to aircel and request them to solve this but they do not response.
                                      +1 photos
                                      Jan 24, 2018
                                      Complaint marked as Resolved 
                                      Aircel customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 11, 2017
                                      Aircel Customer Care's response                                       Hi Customer (R. Kumar29),

                                      Sorry for the inconvenience caused. We are forwarding your concern to the team. Please allow us some time to get back to you.

                                      Warm Regards,
                                      Aircel Social Media Team
                                      Verified Support
                                      Dec 21, 2017
                                      Aircel Customer Care's response                                       Hi Customer (R. Kumar29),

                                      The issue has been resolved, now you can generate your UPC code. If you still face any issue, then please once change the handset and try.

                                      Warm Regards,
                                      Aircel Social Media Team
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                                        Sanjeev Kumar Rao
                                        from Delhi, Delhi
                                        Dec 8, 2017
                                        Resolved
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                                        Resolved

                                        Address: Gorakhpur, Uttar Pradesh, 273015

                                        I bought a new aircel prepaid sim card with a promise that i'll get 1gb 3g data each month for a period of 12 months, and a tarrif plan of 20 paise/min all local and std call for 12 months with a promotional balance of ₹80 but now aircel company is not true on it's promise.
                                        The company is not giving me any 3g data instead it is only giving me 2g data for 28 days. Which is aside of the company's promise.
                                        So i appeal to the company associate, not to make fool to the customers and pay for what they have promised.
                                        Jan 9, 2018
                                        Complaint marked as Resolved 
                                        Aircel customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 09, 2017
                                        Aircel Customer Care's response                                         Dear Customer (Sanjeev Kumar Rao),

                                        As per our team, we request you to please use data in 2g mode because you have consumed the 100 MB 3g data limit.

                                        Warm Regards,
                                        Aircel Social Media Team
                                        Dec 09, 2017
                                        Updated by Sanjeev Kumar Rao                                         Your answer is not satisfactory.
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