Aircel Complaints & Reviews

May 02, 2017

Aircel Customer Care's response Dear Dinil Chocolopz,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

May 05, 2017

Aircel Customer Care's response Dear Dinil Chocolopz,

We request you to share exact location details in order to proceed further.

Thanks and Regards
Aircel Social Media Team

Apr 24, 2017

Aircel Customer Care's response Dear Er Ruchi Gupta,

We are forwarding your issue to our team. Meanwhile, kindly share the following information to confirm your identity:

Alternate no.:
Last bill payment amount:
Date of Birth:
Complete Address:

Thanks and Regards,
Aircel Social Media Team

Apr 24, 2017

Aircel Customer Care's response Dear Er Ruchi Gupta,

We would like to inform you that we have processed the deactivation of data pack 148 from your number.

Thanks and Regards,
Aircel Social Media Team

Apr 24, 2017

Aircel Customer Care's response Dear Mansingh Patel,

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Date of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Apr 28, 2017

Aircel Customer Care's response Dear Mansingh Patel,

We would like to inform you that the Rs.37/- has been credited to your account as mentioned in the SMS.

Warm Regards,
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear Sreenivas Inaganti,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 26, 2017

Aircel Customer Care's response Dear Sreenivas Inaganti,

We would like to inform you that we have credited the deducted amount of Rs. 49 on 22/04/2017 to your account and also have deactivated the service from our end.

Thanks and Regards
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear Jerryjovial,

We would like to inform you that we won't be able to help you in this regard. As you have to visit service center in Chennai or call to 59059 when you reached in Chennai.

Warm Regards,
Aircel Social Media Team

May 02, 2017

Aircel Customer Care's response Dear Shubhprabhat Verma,

We are forwarding your issue to our team. Kindly allow us some time to get back to you.

Thanks and Regards,
Aircel Social Media Team

May 02, 2017

Aircel Customer Care's response Dear Shubhprabhat Verma,

We would like to inform you that as per the records, no deduction of Rs 28 was found. However, the deducted amount of Rs 29 has been credited to your account on 22/04/2017 as a waiver.

Thanks and Regards,
Aircel Social Media Team

May 02, 2017

Aircel Customer Care's response Dear Ankit singh k,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

May 02, 2017

Aircel Customer Care's response Dear Ameet Kashyap,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

May 03, 2017

Aircel Customer Care's response Dear Ameet Kashyap,

We request you to share the registered name and address of the owner of the SIM to process your request for barring this number. Moreover, you can also visit the nearest Aircel store with valid ID Proof and Address Proof for further assistance in this regard.

Thanks and Regards,
Aircel Social Media Team

May 02, 2017

Aircel Customer Care's response Dear Joseph Dinakaran,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

May 02, 2017

Aircel Customer Care's response Dear Customer(mdchand),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Media Team

May 05, 2017

Aircel Customer Care's response Dear Customer(mdchand),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear Sushma Mathur,

We regret that we won't be able to help you in this regard. However, we suggest you ignore such calls in future. Also, please restrain from sharing your no. with untrusted sources. Further, you can register a police complaint against such numbers.

Thanks and Regards
Aircel Social Media Team
Email us at [protected]@aircel.co.in

Apr 22, 2017

Aircel Customer Care's response Dear Customer (Jainashu007),

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date & Time of deduction:
Any message received upon deduction (screenshot):

Thanks and Regards,
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear Customer (Jainashu007),

We would like to inform you that we have checked your account details and have found that RAJSTD57 Pack was activated on your number after due consent from you. However, as a one-time service gesture, a waiver of Rs.57 is being effected in your account which will reflect within 24 working hours.

Thanks and Regards,
Aircel Social Media Team

Apr 27, 2017

Aircel Customer Care's response Dear Sonachvn119,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear Ratish1234,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 21, 2017

Aircel Customer Care's response Dear Customer (Lakshya57),

We are forwarding your issue to our team. Meanwhile, kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount:
Date of Birth:
Complete Address:

Thanks and Regards,
Aircel Social Media Team

Apr 21, 2017

Aircel Customer Care's response Dear Customer (Lakshya57),

We would like to inform you that RAJDECPI9 pack has been unsubscribed from your number, as per your request.

Thanks and Regards,
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear Customer (Lakshya57),

As conveyed to you earlier, the pack has been unsubscribed from your number. Please cross check the same.

Thanks and Regards,
Aircel Social Media Team

Apr 21, 2017

Aircel Customer Care's response Dear Bujji0622,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

May 05, 2017

Aircel Customer Care's response Dear Customer (Bujji0622),

As discussed over telephonic conversation on 25th Apr’17, we would like to inform you that as per system validation, it was found that an amount of Rs.170 (75 + 5 + 90) was deducted from your Aircel mobile number [protected] on 28th Mar & 21st Apr’17 for GOMGPF75 (Games), FSD (FULL SONG DOWNLOAD) and ZEENBMM90 (Bollywood Masti) services, which is an auto renewal content & charging was done after getting confirmation from your end. However, we have processed for the refund of Rs.170 as goodwill gesture against your number. We would like you to know that Rs.90 have already been credited to your account on 21st Apr’17 at 19:08 and rest Rs.80 shall also be credited to your main account balance within next 24 to 48hrs. We request you to kindly ignore any website or web link which is chargeable to stop this type of charging.

We would also like to inform you that we have forwarded your Aircel mobile number [protected] for blacklisting from any kind of promotional alerts/links; hence you will not receive any SMS/links related to promotional value added services.

Thanks and Regards,
Aircel Social Media Team

Apr 21, 2017

Aircel Customer Care's response Dear Smparvez786,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear Smparvez786,

We would like to inform you that, as per our records, you charged Rs2/- for the Auto renewal SMS pack as per your consent it activated through IVR mode. Further, we have deactivated the service from our end. Hence charges found are correct and no waiver is applicable.

Warm Regards,
Aircel Social Media Team

Apr 21, 2017

Aircel Customer Care's response Dear Nithish Kumar Panneer Selvam,

We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team