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Aircel Complaints & Reviews

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Updated: Aug 8, 2025
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Aircel reviews & complaints page 153

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S
Saurabh Sabharwal
from New Delhi, Delhi
Apr 25, 2017
Resolved
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Resolved

Address: New Delhi, Delhi, 110059

Auto Deduction of Rs 8 due to activation of NDMC 170317 services.I have never suscribed any of these services.Till Now Rs 24 has been deducted from my account.I have been trying to call 198 but to no avail.
Jun 4, 2017
Complaint marked as Resolved 
Verified Support
May 03, 2017
Aircel Customer Care's response
Dear Saurabh Sabharwal,

We are forwarding your issue to our team. Kindly allow us some time to get back to you.

Thanks and Regards,
Aircel Social Media Team
Verified Support
May 04, 2017
Aircel Customer Care's response
Dear Saurabh Sabharwal,

We would like to inform you that as per the records, you were charged Rs2/- for the auto-renewal of SMS pack which was activated as per your consent. Further, we have deactivated the same service. Hence, charges found were correct and no waiver is applicable.

Thanks and Regards,
Aircel Social Media Team
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    C
    Chandan deep
    from Bathinda, Punjab
    Apr 26, 2017
    Resolved
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    Resolved

    Address: 143001

    Whenever I used to call someone there is always a error outgoing call on this no. [protected] is barred and call 121 whenever I call custom care there is no response please solve this issue or I have to port this number to other comapny. I had been using this number for quite a long period and right know I dont receive a message on this number. Aircel I Like Your Service And Please Solve This Problem On My no. [protected].
    Thanks
    Chandan
    May 28, 2017
    Complaint marked as Resolved 
    Aircel customer support has been notified about the posted complaint.
    Verified Support
    Apr 27, 2017
    Aircel Customer Care's response
    Dear Chandan deep,

    We are forwarding your concern to the team. Please allow us some time to get back to you.

    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

    Thanks and Regards
    Aircel Social Media Team
    Verified Support
    Apr 27, 2017
    Aircel Customer Care's response
    Dear Chandan deep,

    We would like to inform you that your number has been barred under Zero monthly usage(zmu). However, we have unbarred the same as per your requested.

    Warm Regards,
    Aircel Social Media Team
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      R
      ravai
      from Chennai, Tamil Nadu
      Apr 24, 2017
      Resolved
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      Resolved

      Address: 560100

      Hello,

      i am using aircel connection since 1 year, but suddenly my mobile unable receive the signal, initially i thought mobile issue but later i have checked in several mobiles but no luck so finally i came to know that it might sim issue. Currently i am in bangalore and mobile no is [protected]. Who will help me to resolve this.

      Regards
      Raveendra
      May 30, 2017
      Complaint marked as Resolved 
      Aircel customer support has been notified about the posted complaint.
      Verified Support
      Apr 25, 2017
      Aircel Customer Care's response
      Dear Ravai,

      We are forwarding your issue to the team. Meanwhile, kindly share the following detail so that our team can look into your issue:

      Alternate no.:

      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

      Thanks and Regards
      Aircel Social Media Team
      Verified Support
      Apr 28, 2017
      Aircel Customer Care's response
      Dear Customer(Ravai),

      Our team tried reaching you on your no. but were unable to get in touch.We request you to provide us an alternate number and convenient time to contact you.

      Warm Regards,
      Aircel Social Media Team
      I want to port my Aircel service to another service...The message does not send to 1900 (Universal port number) from last two days. Even I called their complaint number 198, they keep disconnecting call.
      It is something blocked by Aircel, just to ensure that nobody is able to PORT from Aircel to other providers.
      Aircel Customer Care's response, Apr 26, 2017
      Verified Support
      Dear Pradeep Salve,

      We are really disheartened to hear about your decision. Please share the following details in order to look into your issue:

      Aircel No.:
      Screenshot of the error message occur while sending:
      Format of the message sending:

      Kindly feel free to write to us at [email protected] for any further assistance on this matter.

      Thanks and Regards
      Aircel Social Media Team
      Aircel Customer Care's response, May 5, 2017
      Verified Support
      Dear Pradeep Salve,

      Hope your issue has been resolved. Kindly feel free to write to us at [email protected] for any further assistance on this matter.

      Thanks and Regards
      Aircel Social Media Team
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        A
        abhisain
        from Bahula, West Bengal
        Apr 24, 2017
        Resolved
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        Resolved

        Address: 713206
        Website: aircel.com

        I have my account balance of approximate 70-80 Rs... Yesterday i recharge for Rs 2 internet pack and hardly used for 40 min maximum with data restriction mode on and only messenger was on as i do everytime.. Everytime the whole day run in 10 mb bcz i have wifi and when wifi has problem i rechrge this 2 Rs net.. Now today i found that suddenly my balance was zero.. I asked the customer care they said that i used 3g and recharged for 2g.. Since long time am doing this never faced this but today they are giving thjs excuse..

        So okk now i said this to cc.. And yesterday i checked the net balance it showed that i have 9.83 mb left so means that it was working on that 2g data as usual.. And now when i said this to cc she said it's not that u have used that comlete 10 mb datadata and for rest u have charged 70 Rs.. Again big excuse..

        Now i asked her that how much mb was used they said 14 mb which means 4 mb extra.. So now i asked that for this 4 mb extra u will deduct 70-80 Rs, she kept silent.. Now she said no it was 3g dats y.. I said fkfget about 3g whether it was 4g also will you deduct 70-80 Rs for 4 mb data.. Now again she was silent..

        Now after some time she said u mivht have downloaded something.. Wtf if i download it means that aircel will not have any data consumption history... Agaim she silent.. She said she could not do anything now.. What does this mean? They will cheat and will say this?? And when i asked to transfer to senior she said that they are busy now.. Woow..

        My number [protected]
        CC Name : Shobha Barik
        Am from west bengal durgapur...

        Please help me i am helpless here.. I know something about this all so i could raise complaint.. But for normal people it will be headache nd could can't do anything and this type of fraud company will cheat continuously..

        Please help me to get my 70-80 balance.. And take strict action against this time of fraud company and their CC.. Ask TRAI to take strict actions..
        Jun 6, 2017
        Complaint marked as Resolved 
        Aircel customer support has been notified about the posted complaint.
        Verified Support
        Apr 25, 2017
        Aircel Customer Care's response
        Dear Abhi Sain,

        We are forwarding your issue to the team. Meanwhile, kindly share the following detail so that our team can look into your issue:

        Date & Time of deduction:

        Warm Regards,
        Aircel Social Media Team
        Apr 26, 2017
        Updated by abhisain
        24th i have called cc when i noticed.. It might be cancelled on 23rd or may be 24th.. Time i dont know bcz i haven't received any message from aircel..

        And till today no response from aircel have been found.. Jst got message of raising complaint id..
        Verified Support
        Apr 26, 2017
        Aircel Customer Care's response
        Dear Abhisain,

        We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

        Warm Regards,
        Aircel Social Media Team
        Apr 27, 2017
        Updated by abhisain
        Till now my issue is not resolved and today i got the message from Aircel that
        " Dear Customer! Your Issue Billing nd Charging Docket dated 04/25/2017 13:36:00 is resolved. If not satisfied with resolution, you may log appeal at 198/ www.aircel.com"

        It's totally false nothing is solved i haven't got my 70-80 Rs balance till now and closing the complaint anyhow.

        Then what's the meaning of raising issue if you are not going to solve it.. Give my balance back.. Dont cheat on ur customers..

        Docket No. 1-[protected]
        Verified Support
        Apr 28, 2017
        Aircel Customer Care's response
        Dear Abhi Sain,

        We would like to inform you that as per our record your amount got deducted Rs.74.40 (before balance Rs.74.43 & after balance Rs.00.03) for using GPRS in 3G connectivity on 4/23/2017 at 10:14:38 PM (usage 14.8436 MB and as per default charges 15paise/10KB ), after crossed free data balance against recharge of PI 2 then balance charged from the main account .So charging found correct & you are not eligible for the waiver.

        Warm Regards,
        Aircel Social Media Team
        May 03, 2017
        Updated by abhisain
        It was not at all correct you can't charge 74 rs for 4 mb excess data usage.. i am quiting aircel.. jio is much better.. behave same with others to loose your customer..
        May 03, 2017
        Updated by abhisain
        And if you say for 4 mb data you are detucting 74 Rs and saying it is correct than it's better to leave ..
        May 03, 2017
        Updated by abhisain
        Ridiculous company and their illiterate cc.
        Verified Support
        May 04, 2017
        Aircel Customer Care's response
        Dear Abhi Sain,

        We have re-escalated your issue to the team. We will share an update soon.

        Warm Regards,
        Aircel Social Media Team
        Verified Support
        May 05, 2017
        Aircel Customer Care's response
        Dear Abhi Sain,

        As per our records your balance got deducted Rs.74.40 (before balance Rs.74.43 & after balance Rs.00.03) for using GPRS in 3G connectivity on 4/23/2017 at 10:14:38 PM (usage 14.8436 mb and as per default charges 15paise/10KB ), after crossed free data balance against recharge of PI 2 then balance charged from the main account. So charging found correct & you are not eligible for the waiver.

        Warm Regards,
        Aircel Social Media Team
        Dear sir,
        I, Suraj mandrai, having no.8********7, was a victim of one of your frauds carried on by your employee.

        At first they activated without VAS without permission, and when I reuqested them for cancellation they seized the money and refuse to refund it.

        Kindly check
        Aircel Customer Care's response, Apr 26, 2017
        Verified Support
        Dear Suraj mandrai,

        We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

        Aircel no. as it's not visible on the page:
        Date & Time of deduction:
        Amount deducted:
        Screenshot of the message received upon deduction:

        Kindly feel free to write to us at [email protected] for any further assistance on this matter.

        Thanks and Regards
        Aircel Social Media Team
        Aircel Customer Care's response, May 5, 2017
        Verified Support
        Dear Suraj mandrai,

        Hope your issue has been resolved. Kindly feel free to write to us at [email protected] for any further assistance on this matter.

        Thanks and Regards
        Aircel Social Media Team
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          C
          Chaitanya Sahu
          from Delhi, Delhi
          Apr 24, 2017
          Resolved
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          Resolved

          Address: 752105

          Dear sir i have recharged my mob-[protected] of Rs 80 through net banking on 24/4/17 ref no[protected]IGABENOPA7 . My a/c has debited of Rs 82(included charges) but yet my mob is not rechareged . pleses do the earliest

          Thanks
          Jun 6, 2017
          Complaint marked as Resolved 
          Verified Support
          May 03, 2017
          Aircel Customer Care's response
          Dear Chaitanya Sahu,

          We are forwarding your concern to the team. Please allow us some time to get back to you.

          Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

          Thanks and Regards
          Aircel Social Media Team
          Verified Support
          May 06, 2017
          Aircel Customer Care's response
          Dear Chaitanya Sahu,

          As per our concerned team, no such recharge of MRP 80 has been found on your number on 24-Apr-2017. So, please contact your respective bank to get assistance in this regard.

          Thanks and Regards
          Aircel Social Media Team
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            N
            nsudip90
            from Ingraj Bazar, West Bengal
            Apr 24, 2017
            Resolved
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            Resolved

            Address: Howrah, West Bengal, 711409

            I am sudip naskar, i have done a rs 30 recharge for the prepaid no [protected] on 21.04.2016, (I sent a sms so, amount deducted charges rs 1.00) thats ok, but on 23.04.2015 amount has been deducted, & now current balance is
            Rs.5. 59. I can call 198... Phone received, but customer service people not says & put down the phone, or no active any vas service in this mobile no., but i not clear other amount deducted which reason...
            May 29, 2017
            Complaint marked as Resolved 
            Aircel customer support has been notified about the posted complaint.
            Verified Support
            Apr 24, 2017
            Aircel Customer Care's response
            Dear Customer(Nsudip90),

            We are forwarding your issue to the team. Meanwhile, kindly share the following detail so that our team can look into your issue:

            Any message received upon deduction:

            Warm Regards,
            Aircel Social Media Team
            Verified Support
            Apr 28, 2017
            Aircel Customer Care's response
            Dear Customer(Nsudip90),

            We would like to inform you that as per our record, your balance got deducted Rs.14.23 (before balance Rs.66.42 and after balance Rs.52.19) for making outgoing call to this ( sample number:-89069#####, 79797#####, 91790#####) from 4/20/2017 at 2:05:34 PM to 4/22/2017 at 1:39:39 PM, call duration 441 sec, call charge deducted as per 3p/sec "BASE RATE". So charging found correct & you are not eligible for the waiver.

            Warm Regards,
            Aircel Social Media Team
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              M
              Muthuramu
              from Salem, Tamil Nadu
              Apr 27, 2017
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              I am muthuramu from kariapatti, virudhunagar, tamilnadu. I received unknown known call from [protected] and he scolded me with wrong words. I receive the call repeatly. I would like to know the persons name and address. Please help me. He include me in severe depression... So please provide details of him... He should be my neighbor.. So the details help me for further police complaint. Thank you.
              Dear Muthuramu,

              We regret that we won't be able to help you in this regard. Further you can register a police complaint against such numbers.

              Thanks and Regards
              Aircel Social Media Team
              Email us at [protected]@aircel.co.in
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                S
                Sumathi Arunachalam
                from Morena, Madhya Pradesh
                Apr 23, 2017
                Resolved
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                Resolved

                Address: Thanjavur, Tamil Nadu
                Website: www.consumercomplaints.in

                Lost my cell phone mob no [protected]
                Jun 5, 2017
                Complaint marked as Resolved 
                Apr 23, 2017
                Updated by Sumathi Arunachalam
                Block aircel prepaid sim card [protected]
                Verified Support
                May 03, 2017
                Aircel Customer Care's response
                Dear Sumathi Arunachalam,

                Thanks for reaching out to us. Please share the following information to confirm your identity:

                Alternate No:
                Last recharge amount:
                Date of Birth:
                Complete Address:

                Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                Thanks and Regards
                Aircel Social Media Team
                Verified Support
                May 04, 2017
                Aircel Customer Care's response
                Dear Sumathi Arunachalam,

                We request you to kindly mentioned the Name & Address as per POA [Proof of Address](Mandatory) & Last Date Of Recharge OR Denomination, Currect Balance Or Recharge Value and Alternate Number(Mandatory) for further clarification.

                Thanks and Regards
                Aircel Social Media Team
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                  G
                  George Arockianathan
                  from Tiruchengode, Tamil Nadu
                  Apr 23, 2017
                  Resolved
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                  Resolved

                  Address: 636401
                  Website: www.aircell.com

                  Criminal m. D daylight robberers. Got a message to my cell[protected]. Saying that thanks for subscribing to cricket monthly at rs.30 for 30 days validity. You will b renewed after 30 day
                  I have not subscribed to any of your plans. Stop the cricket monthly. Do not call me, send any unwarranted sms, cheats u are the most criminal
                  Jun 5, 2017
                  Complaint marked as Resolved 
                  Verified Support
                  May 04, 2017
                  Aircel Customer Care's response
                  Dear George Arockianathan,

                  We are forwarding your concern to the team. Please allow us some time to get back to you.

                  Warm Regards,
                  Aircel Social Media Team
                  Verified Support
                  May 05, 2017
                  Aircel Customer Care's response
                  Dear George Arockianathan,

                  As per your complaint, vas service was activated through IVR mode and you claims for waiver after 48 hours, hence waiver not possible.

                  Warm Regards,
                  Aircel Social Media Team
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                    A
                    Anand Karra
                    from Delhi, Delhi
                    Apr 23, 2017
                    Resolved
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                    Resolved

                    Address: Dhanbad, Jharkhand, 826004

                    My old SIM with the number [protected] stopped working on 11 Apr, 2017 and hence I requested for a new SIM with the same number. I got the new SIM in 3 days on 14th Apr but since then it has not been activated.

                    The phone shows "No data SIM" and "Emergency calls only" in the settings.

                    On trying to make a call it shows "Not registered on network".

                    The last recharge was the subscription of 5 GB data (3 GB day, 2 GB night) 3G plan for Rs. 225/- on 3 Apr, 2017.
                    May 12, 2017
                    Complaint marked as Resolved 
                    Aircel customer support has been notified about the posted complaint.
                    Apr 23, 2017
                    Updated by Anand Karra
                    Alternate number: [protected]
                    Verified Support
                    Apr 24, 2017
                    Aircel Customer Care's response
                    Dear Anand Karra,

                    We are forwarding your concern to the team. Please allow us some time to get back to you.

                    Warm Regards,
                    Aircel Social Media Team
                    Verified Support
                    Apr 28, 2017
                    Aircel Customer Care's response
                    Dear Anand Karra,

                    We hope that our team got in touch with you and shared all the requisite information.

                    Warm Regards,
                    Aircel Social Media Team
                    Please resolve the issue quickly I haven't been able to use my phone for about 3 weeks now. Else I'll have to switch to a different carrier.
                    Aircel Customer Care's response, Apr 26, 2017
                    Verified Support
                    Dear Anand Karra,

                    Our team tried reaching you on the shared number but our call went unanswered. Please let us know an alternate number and a convenient time when we may reach you

                    Warm Regards,
                    Aircel Social Media Team
                    You may try contacting [protected] as well as an alternate. I'm available most of the day even after working hours.
                    Aircel Customer Care's response, Apr 27, 2017
                    Verified Support
                    Dear Anand Karra,

                    Thanks for sharing the requisite details. We will update the same with our team for further assistance.

                    Warm Regards,
                    Aircel Social Media Team
                    Customer Care has successfully identified the problem and has requested me to contact my local vendor which I have. Thank you for your timely response. I'll post an update if I require any further assistance.
                    Aircel Customer Care's response, Apr 29, 2017
                    Verified Support
                    Dear Anand Karra,

                    Thank you for the acknowledgment. Kindly feel free to write to us at [email protected] for any further assistance.

                    Warm Regards,
                    Aircel Social Media Team
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                      A
                      aroosa
                      from Hyderabad, Telangana
                      Apr 23, 2017
                      Resolved
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                      Resolved

                      Address: Hyderabad, Andhra Pradesh, 500002

                      They are deducting my main balance again again without even informing and unnecessarily for a service which i have not even subscribed this is not for the 1st time. And when im calling them they are not answering the call i kindly request to solve the problem and refund my balance as soon as possible as this is unbearable and unacceptable. If this continues i have to change to my sim
                      Jun 5, 2017
                      Complaint marked as Resolved 
                      Aircel customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 24, 2017
                      Aircel Customer Care's response
                      Dear Aroosa,

                      We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

                      Date & Time of deduction:
                      Amount deducted:
                      Any message received upon deduction (screenshot):

                      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                      Thanks and Regards
                      Aircel Social Media Team
                      May 05, 2017
                      Updated by aroosa
                      5may 2017 and time was 3:46pm

                      Verified Support
                      May 05, 2017
                      Aircel Customer Care's response
                      Dear Aroosa,

                      We have checked the account and found that free music service has been activated on 16th Apr’17 through an outbound call based on your consent for which Rs.35 has been charged. We would like to inform you that the service has been deactivated and we regret to inform you that we would not be able to process any waiver in this regard as the service got activated based on the consent received. And also like to inform you that DND service has been registered on your number wherein you won't get any promotional calls & SMS from any telemarketing and the same would get effective within 7 working days.

                      Thanks and Regards,
                      Aircel Social Media Team
                      Verified Support
                      May 05, 2017
                      Aircel Customer Care's response
                      Dear Customer (Kumarrakesh020),

                      As per the records, you were charged Rs. 30 for MOC1 service renewal on[protected] and the deactivation request was not received within 24 hours, hence, we regret to inform that we are unable to process any kind of adjustment in this service renewal.

                      Thanks and Regards,
                      Aircel Social Media Team
                      Mo no is [protected]

                      I Had recharge with 50 rs .
                      Aircel deduct balance 30 rs balance and i have receive a message that is your music connect service is renewed
                      but I didn't renew any service, i also activated DND on my number, refund my money.
                      if this seen is happen again surely go for MNP

                      Wrost Network and customer services ...
                      Aircel Customer Care's response, Apr 25, 2017
                      Verified Support
                      Dear Kumarrakesh020,

                      We are forwarding your concern to the team. Please allow us some time to get back to you.

                      Kindly feel free to write to us at [email protected] for any further assistance on this matter.

                      Thanks and Regards
                      Aircel Social Media Team
                      Please sir my number missing some document mobile so plz give my number details
                      [protected]
                      Surendra Singh s/o ramniwas
                      Add. Aarifpur, bhogpur, hathras
                      UP
                      204215
                      Plz sir
                      Aircel Customer Care's response, Apr 25, 2017
                      Verified Support
                      Dear Satendrajha khairi,

                      We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

                      POI (Proof of identity)
                      POA (Proof of address)

                      Kindly feel free to write to us at [email protected] for any further assistance on this matter.

                      Thanks and Regards
                      Aircel Social Media Team
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                        K
                        Kaushal2209
                        from New Delhi, Delhi
                        Apr 23, 2017
                        Resolved
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                        Resolved

                        I am getting an constant renewal message everday of "your ndmc170317sms2 pack has been renewed on your aircel mobile"

                        But i haven't registered on any such pack
                        Please stop this auto renewal and return the money deducted
                        Jun 5, 2017
                        Complaint marked as Resolved 
                        Verified Support
                        May 02, 2017
                        Aircel Customer Care's response
                        Dear Kaushal2209,

                        We are forwarding your concern to the team. Please allow us some time to get back to you.

                        Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                        Thanks and Regards
                        Aircel Social Media Team
                        Verified Support
                        May 05, 2017
                        Aircel Customer Care's response
                        Dear Customer (Kaushal2209),

                        We would like to inform you that you have been charged for daily SMS pack on a daily activation basis which was activated with your consent. Although, we have deactivated the service but the charges are found to be correct and no waiver is applicable.

                        Thanks and Regards
                        Aircel Social Media Team
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                          P
                          pandeypriya
                          from Ahmedabad, Gujarat
                          Apr 23, 2017
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi

                          I have complain in aircel employees for name is sudansh and i dont know this ladis name... Customer se baat karne ki tameez nahi hai.. Customer se batmizi se baat karte hai.. Or agar kuch bolo unhne to wo phone disconnect kar dete hai.. Or fir dubara no. Ni lagta hai... Ye ek baar nahi baar baar ho rakha hai... Aircel customer care ko bolo kuch wo fir dubara no. Hi band kar dete hai.. Jisse hum dubara no. Ni laga paate hai.. I hope aap humari problem solve karege... Plz solve my problem...
                          Jun 5, 2017
                          Complaint marked as Resolved 
                          Aircel customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 24, 2017
                          Aircel Customer Care's response
                          Dear Pandeypriya,

                          We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

                          Aircel No.:
                          Date & Time of call:
                          Call has been done from which number:

                          Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                          Thanks and Regards
                          Aircel Social Media Team
                          Verified Support
                          May 03, 2017
                          Aircel Customer Care's response
                          Dear Pandeypriya,

                          Hope your issue has been resolved. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                          Thanks and Regards
                          Aircel Social Media Team
                          I have called to aircel cc on [protected] with my other number because my aircell number was not working, but instead of solving my issues, they were saying call using an aircel number...
                          are they dumb, if i was having one i could have cALEED na.but emergency calls is written..how can i call?
                          help me
                          Aircel Customer Care's response, Apr 25, 2017
                          Verified Support
                          Dear Nishakiranbharti,

                          We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

                          Aircel No.:
                          Signal Bars:
                          Alternate No.:
                          Complete address:
                          Landmark:
                          Specific location(indoor/outdoors):

                          Kindly feel free to write to us at [email protected] for any further assistance on this matter.

                          Thanks and Regards
                          Aircel Social Media Team
                          Aircel Customer Care's response, May 3, 2017
                          Verified Support
                          Dear Nishakiranbharti,

                          Hope your issue has been resolved. Kindly feel free to write to us at [email protected] for any further assistance on this matter.

                          Thanks and Regards
                          Aircel Social Media Team
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                            D
                            Dinil Chocolopz
                            from Basavana Bagevadi, Karnataka
                            Apr 23, 2017
                            Resolved
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                            Resolved

                            Address: Palakkad, Kerala

                            Sir, my Aircel Kerala number is [protected]. The number is suddenly no service/emergency call only. My network operator in manual search couldn't search aircel. And automatically seach to provide not active my sim plz helpme. Or I leave this connection. And port to BSNL connection.
                            Contact number : [protected]
                            Jun 5, 2017
                            Complaint marked as Resolved 
                            Verified Support
                            May 02, 2017
                            Aircel Customer Care's response
                            Dear Dinil Chocolopz,

                            We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

                            Signal Bars:
                            Alternate No.:
                            Complete address:
                            Landmark:
                            Specific location(indoor/outdoors):

                            Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                            Thanks and Regards
                            Aircel Social Media Team
                            Verified Support
                            May 05, 2017
                            Aircel Customer Care's response
                            Dear Dinil Chocolopz,

                            We request you to share exact location details in order to proceed further.

                            Thanks and Regards
                            Aircel Social Media Team
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                              E
                              Er Ruchi Gupta
                              from Bandipura, Jammu and Kashmir
                              Apr 23, 2017
                              Resolved
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                              Resolved

                              Address: Jammu, Jammu and Kashmir
                              Website: Aircel

                              My monthly rental is Rs179 which includes free internet and free call. I dont know how pocket internet service plan Rs148 got activated on my number which i dont want. I tried ur customer care which is pathetic and tells nothing about how to deactivate this extra service of no use.

                              Pls tell me how to deactivate is pocket internet i really dont need it.
                              May 27, 2017
                              Complaint marked as Resolved 
                              Aircel customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 24, 2017
                              Aircel Customer Care's response
                              Dear Er Ruchi Gupta,

                              We are forwarding your issue to our team. Meanwhile, kindly share the following information to confirm your identity:

                              Alternate no.:
                              Last bill payment amount:
                              Date of Birth:
                              Complete Address:

                              Thanks and Regards,
                              Aircel Social Media Team
                              Verified Support
                              Apr 24, 2017
                              Aircel Customer Care's response
                              Dear Er Ruchi Gupta,

                              We would like to inform you that we have processed the deactivation of data pack 148 from your number.

                              Thanks and Regards,
                              Aircel Social Media Team
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                                M
                                Mansingh Patel
                                from Bengaluru, Karnataka
                                Apr 22, 2017
                                Resolved
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                                Resolved

                                Address: 560049
                                Website: www.aircel.com/AircelWar/appmanager/aircel/karnataka

                                In my mobile number one offer were there as 37=200mb 7d + 37 tt
                                I recharged for the same. But i did not get any balance.
                                I called customer care number 198 but till 15 min i did not get any response.
                                Then i again called then till 30 min no reply.
                                Then i again called after 10 min on person talk and said call tomorrow.
                                What is this???

                                And also whenever i need any help, call to customer they never respond.

                                Please credit same balance into my account.
                                Jun 1, 2017
                                Complaint marked as Resolved 
                                Aircel customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 24, 2017
                                Aircel Customer Care's response
                                Dear Mansingh Patel,

                                We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

                                Date of offer message received:
                                Recharge Date:
                                Mode of recharge:
                                Transaction ID:

                                Warm Regards,
                                Aircel Social Media Team
                                Verified Support
                                Apr 28, 2017
                                Aircel Customer Care's response
                                Dear Mansingh Patel,

                                We would like to inform you that the Rs.37/- has been credited to your account as mentioned in the SMS.

                                Warm Regards,
                                Aircel Social Media Team
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                                  S
                                  Sreenivas Inaganti
                                  from Gurgaon, Haryana
                                  Apr 22, 2017
                                  Resolved
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                                  Resolved

                                  Address: Jammu, Jammu and Kashmir, 180012
                                  Website: www.aircel.com

                                  Hi, This is Sreenivas
                                  Today by the time 14:38 Hrs, a message from DD-AIRCEL came to my mobile that"Thanks for choosing snovabits. You have been charged Rs 49. for that which I haven't subscribed". Kindly refund my RS.49.
                                  It seriously makes me to throw your SIM card away.
                                  I had the proof, if you don't refund my amount ill take serious action on your company.
                                  such an irritating service given by you. I never recommend your service to anybody in my life.
                                  May 27, 2017
                                  Complaint marked as Resolved 
                                  Aircel customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 22, 2017
                                  Aircel Customer Care's response
                                  Dear Sreenivas Inaganti,

                                  We are forwarding your concern to the team. Please allow us some time to get back to you.

                                  Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                                  Thanks and Regards
                                  Aircel Social Media Team
                                  Verified Support
                                  Apr 26, 2017
                                  Aircel Customer Care's response
                                  Dear Sreenivas Inaganti,

                                  We would like to inform you that we have credited the deducted amount of Rs. 49 on 22/04/2017 to your account and also have deactivated the service from our end.

                                  Thanks and Regards
                                  Aircel Social Media Team
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                                    J
                                    Jerryjovial
                                    from Mysore, Karnataka
                                    Apr 22, 2017
                                    Resolved
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                                    Resolved

                                    Address: 600050

                                    Hi team.
                                    I switched from aircel postpaid to prepaid and it is changed as per the information provided by customer care.
                                    They asked.me.to.call 59059 to.activate but I am in Kerala and could.not do that
                                    And I am.with out a connection for this past 4 days and I have asked.for a alternative they asked.me.to contat service center in Chennai orcall 59059 when I am.in Chennai
                                    Please help.me
                                    My alternate number[protected]
                                    May 24, 2017
                                    Complaint marked as Resolved 
                                    Aircel customer support has been notified about the posted complaint.
                                    Apr 22, 2017
                                    Updated by Jerryjovial
                                    My aircel.number is [protected]
                                    Verified Support
                                    Apr 22, 2017
                                    Aircel Customer Care's response
                                    Dear Jerryjovial,

                                    We would like to inform you that we won't be able to help you in this regard. As you have to visit service center in Chennai or call to 59059 when you reached in Chennai.

                                    Warm Regards,
                                    Aircel Social Media Team
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                                      S
                                      Shubhprabhat Verma
                                      from Mohan, Uttar Pradesh
                                      Apr 21, 2017
                                      Resolved
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                                      Resolved

                                      Address: 262802

                                      Automatic set a caller tune and dedupt my main balance 28₹ pls refund my Balance
                                      Jun 3, 2017
                                      Complaint marked as Resolved 
                                      Verified Support
                                      May 02, 2017
                                      Aircel Customer Care's response
                                      Dear Shubhprabhat Verma,

                                      We are forwarding your issue to our team. Kindly allow us some time to get back to you.

                                      Thanks and Regards,
                                      Aircel Social Media Team
                                      Verified Support
                                      May 02, 2017
                                      Aircel Customer Care's response
                                      Dear Shubhprabhat Verma,

                                      We would like to inform you that as per the records, no deduction of Rs 28 was found. However, the deducted amount of Rs 29 has been credited to your account on 22/04/2017 as a waiver.

                                      Thanks and Regards,
                                      Aircel Social Media Team
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                                        A
                                        ankit singh k
                                        from Delhi, Delhi
                                        Apr 21, 2017
                                        Resolved
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                                        Resolved

                                        Address: Ghaziabad, Uttar Pradesh, 201001
                                        Website: [email protected]

                                        Dear
                                        Sir/madam
                                        I want the complete call & sms history details of my aircel prepaid no [protected]
                                        Please mail the call & sms details for the past two months to my email id: [protected]@gmail.com
                                        Plz send detail urgent

                                        Thanks regards
                                        Ankit singh
                                        Jun 3, 2017
                                        Complaint marked as Resolved 
                                        Verified Support
                                        May 02, 2017
                                        Aircel Customer Care's response
                                        Dear Ankit singh k,

                                        We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

                                        POI (Proof of identity)
                                        POA (Proof of address)

                                        Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                                        Thanks and Regards
                                        Aircel Social Media Team
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