Aircel Complaints & Reviews

Address: Khordha, Odisha, 751021

Please solve my problem asap,
i am not receiving any sms in my aircel number- +91-[protected]
current balance is 98 inr
and current roaming network is vodafone Qatar.
i need sms alerts and urgent sms so kindly solve this asap

Jun 6, 2017

Complaint marked as Resolved

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear kruttibas2017,

We are forwarding your concern to the team. Meanwhile, please share your alternate number.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

May 05, 2017

Aircel Customer Care's response Dear Customer (kruttibas2017),

As per our concerned team, we have found that your call has been forwarded to another number (ACTIVE - (NOT REACHABLE CONDITION[protected]. So, you are unable to get any message to your number and hence we suggest you deactivate the call forward service from your number and then try again.

Thanks and Regards
Aircel Social Media Team

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Address: 560044

Website: Www.kamalbells.com

Please give me a Call history details of my prepaid no [protected] from[protected] to[protected]. Please provide This is important.due to mech8

May 24, 2017

Complaint marked as Resolved

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Devendran Deva,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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Address: 273016

Please blocked my sim card number is [protected]

May 24, 2017

Complaint marked as Resolved

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Customer(Er Singh),

Thanks for reaching out to us. Please share the following information to confirm your identity:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Customer (Er Singh),

We would like to inform you to kindly share the following details so that needful can be done:

• Name and Address:
• Last recharge:
• Most frequent dialed number:
• Reason behind blocking:

Thanks and Regards
Aircel Social Media Team

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I had activated a 50paisa pack for all local calls at 1p/s by using ussd *122# and then there going on 'local call plan' option. But it is autorenewal and deducting my balance everyday on number [protected]. I talked to customer care agent also but he didnot do anything. Please help me on deactivating this pack. Rs 23 has already been deducted from my balance.

May 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

Aircel Customer Care's response Dear Customer (Shubham950489),

Please dial *122*1011# to deactivate the 50 paise pack on your number.

Further, feel free to write to us anytime for more assistance regarding Aircel services.

Warm Regards,
Aircel Social Media Team

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Address: 795006

When i am switch on my mobile phone then show me the message sim card registration failed on my aircel sim ([protected]). So, please activated the sim as early as possible.

Thanking you!

By : thangchinhau
[protected]@gmail.com
My mobile no. [protected].

May 24, 2017

Complaint marked as Resolved

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Customer (Hahau),

We would like to inform you that your number has been disconnected from our end because of document validation failure. We request you to visit your nearest Aircel store for further assistance.

Thanks and Regards,
Aircel Social Media Team

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Address: Gurgaon, Haryana, 122002

Website: www.aircel.com

Dear All,

This is to inform you that my mobile with number [protected] is been missing. I would kindly request you to block this prepaid sim card of mine immediately to prevent misuse by others. Please take necessary action as soon as possible. Will be awaiting to hear from you about the issue.

Regards
Abhishek Sengupta
Address: P-139 CIT Road, Scheme-6(M), Kankurgachi, Kolkata-700054
Alternate no: [protected]

May 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Aircel Customer Care's response Dear Abhishek,

We are forwarding your concern to the team. Meanwhile, please share the following details for your account security :

Alternate no.:
Last recharge amount :
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

Verified Support

Apr 14, 2017

Aircel Customer Care's response Dear Abhishek,

We would like to inform you that as per your request, SIM number [protected] has already been blocked on 11/4/2017.

Warm Regards,
Aircel Social Media Team

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Address: Karauli, Rajasthan, 322230

Please provide me my sim card details urgently.

May 20, 2017

Complaint marked as Resolved

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear crazy Devesh,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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Address: 620020

Website: [email protected]

Dear sir!
my name is K.Jothi sankar from TIRUCHIRAPPALLI TAMILNADU. my contact number is [protected]. i am purchased aircel sim on march 27th that phone number is [protected].but this number is not activated till now. the agency executive does not attend my call. i am complaint to appellate officer via mail on april 8th but no action taken till now. what we do activated the sim.
the agency can't response my call. i think that's my fault to purchase aircel company sim card.i feel like agency was cheating me.please take the action to the agency executives and the agency.

The Agency Number is ;[protected], [protected]

May 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Aircel Customer Care's response Dear jothi sankar,

We regret the inconvenience caused. Please share the following details so that we can look into the matter:

20 digits SIM number:
Store's complete address:
Store's executive's name:
Date of visit:

Thanks and Regards,
Aircel Social Media Team

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Address: 607001

Website: www.aircel.com

I have used aircel postpaid. I missed that number somewhere. After few months again I was going to get num through aircel dealer. They got existing balance and new deposit amount from me and given new sim card. Bt the number is not actvated. If I ask to dealer (Pondicherry), they request now Rs.10000 to actiavte the num. Worst ISP ever. So cheatimg from AIRCEL.

Jun 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Aircel Customer Care's response Dear Mathavan t.s,

We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

Aircel no.:
Store's complete address:
Store executive's name:
Date of visit:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 12, 2017

Updated by Mathavan t.s My Aircel no.: [protected]
Store's complete address: Aircel office, Pudupalayam, Opp. New cinema theatre, cuddalore NT.
Store executive's name: ---
Date of visit: 01.04.2017

Aircel Office cuddalore Number :[protected]

Verified Support

Apr 13, 2017

Aircel Customer Care's response Dear Mathavan t.s,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Thanks and Regards
Aircel Social Media Team

Verified Support

May 05, 2017

Aircel Customer Care's response Dear Mathavan t.s,

As per our records, we would like to inform you that your number was deactivated and request you to clear the outstanding amount in order to proceed further.

Thanks and Regards
Aircel Social Media Team

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I subsribed Rs 9 internet pack for one day. Even I tried several USSD codes to stop auto renewal it got renewed next day while I saw that the auto renewal pack is deactivated when I typed the USSD codes. But still my balance is deducted
I tried several USSD codes which have been shown in internet but none is working. Months ago the USSD code *121*09# is working for deactivation of this internet pack and I tried the same this time but still my balance is deducted. Even many aircel users suffer from the problem of auto renewal pack.

So, I kindly request to either remove the auto renewal services or provide the users with appropriate USSD codes and JUST don't change those codes frequently.

+1 photos

May 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Aircel Customer Care's response Dear Sudha Swain,

We regret the inconvenience caused. Please dial *121*904# to deactivate the PI9 pack on your number.

Thanks and Regards,
Aircel Social Media Team

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Address: Gaya, Bihar, 823005

I'm Manoj biswal and my no is [protected] . Aircel has dedicated 5.00 rupees for a call for 5 second only .. I have called customer care number 198 of aircel and they says it's a technical problem.. It happens before.. And the customer service person always have the same answer" technical problems". Very poor customer service... Not satisfied anymore.. I have mobile no before [protected] .. That was also have the same problems.. Always the customer care says technical problem. Aircel should pay for the the harassment's..

May 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Apr 10, 2017

Updated by manoj biswal The customer who attended the call have no manners of talking... He holds the call and have no answer..

Verified Support

Apr 11, 2017

Aircel Customer Care's response Hi Manoj Biswal,

We are forwarding your concern to the team. Meanwhile, kindly share the following details in order to look into your issue:

Sample No. on which call done:
Date & Time of call:
Executive Name:

Warm Regards,
Aircel Social Media Team

Verified Support

Apr 13, 2017

Aircel Customer Care's response Dear Manoj Biswal,

Our team tried reaching you on your no. but were unable to get in touch.We request you to provide us an alternate number and convenient time to contact you.

Warm Regards,
Aircel Social Media Team

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Address: Bulandshahr, Uttar Pradesh

My account Balance is wasted because of this game portal...kindly deactivate this game portal...otherwise i will have to throw away this sim card...

May 20, 2017

Complaint marked as Resolved

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Chaitra Pillai,

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Thanks and Regards,
Aircel Social Media Team

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Address: Thane, Maharashtra, 401404

Sir,
we have a range problem in palghar, pin = 401404.
Sir we had already complaint this problem before 6 months that we are not recieving any signal inside our house. And the customer executive told that it will be solved within 1 month, but we are not satisfied with your response.Sir we want a new tower near philia hospital palghar. Many of the customers in this place had been changed from aircel due to this range problem.

Mahesh=[protected]

Jun 1, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Aircel Customer Care's response Dear Mahesh Mehetre,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Signal Bars:
Alternate No.:
Complete address:
Landmark:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 20, 2017

Updated by mahesh mehetre Signal Bars:0
Alternate No.:none
Complete address:Philia hospital, palghar
Landmark:Dhanani Motors

Verified Support

Apr 20, 2017

Aircel Customer Care's response Dear Mahesh Mehetre,

Thank you for sharing the requisite details. Please allow us some time to get back you with an update.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 28, 2017

Aircel Customer Care's response Dear Mahesh Mehetre,

We would like to inform you that your location is approximately 600m away from the serving site and is surrounded by highly raised buildings. Hence, the optimization of signal strength does not affect.

We are already serving best of our services.

Thanks and Regards
Aircel Social Media Team

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Address: Satara, Maharashtra, 415523

My aircel sim does not work ...no signal to this sim ..please solve this ..my sim numbr is [protected]

May 21, 2017

Complaint marked as Resolved

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Customer (Akki6087),

We would like to inform you that your number ([protected]) has been ported out to Bharti Airtel on 05/04/2017 11:30:00 PM as per your request so the service has been deactivated from our end.

Thanks and Regards,
Aircel Social Media Team

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I have asked to switched to post paid by an Aircel customer service agent to get nano sim. The customer service agent promised me that my balance would be transferred to my post paid account. But till date the balance has not been transferred and I'm paying my monthly bill every month. I've raised several complaints regarding this issue via customer care call service but have not received a proper response. Based on my experience, I've had a very bad customer service with Aircel

May 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2017

Aircel Customer Care's response Dear Aruntamilselvi selvi,

We regret to inform you that the prepaid balance is not carried forward (can not be transferred) to postpaid account while migrating. Hence, we won't be able to assist you in his regard.

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110007

Website: www.aircel.com/AircelWar

My Delhi-NCR mobile number [protected], that i got activated around July 2013 has been barred even though it was ON, a couple of weeks ago, when i was in my hometown, Varanasi for 4 months.
I even recharged it on 5th April, 2017 with Rs.155/- . Neither did I loose those 155 bucks but my one way secured type entry to my emails and everything.
I seriously need my number re-activated as it is connected to my important mail IDs and stuff.
Please help me out ASAP.

May 14, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Apr 10, 2017

Updated by somesh98 Issue resolved.
ThankYou very much.

Verified Support

Apr 10, 2017

Aircel Customer Care's response Dear Somesh98,

Thank you for the acknowledgment. Assuring you best services in future.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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Address: Ranchi, Jharkhand, 834003

Website: www.aircel.com

Sir I was doing recharge of 78 rs online but the money is debited from the account .and I got the message like Your request to recharge 78 INR cannot be processed at this time. Transaction number is BHR[protected].please sir resolve my problem.can I get my money back

May 20, 2017

Complaint marked as Resolved

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Priyasinha,

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110068

Dear Sir lost my phone And Sim Card My prepaid sim card Number [protected]
Please Sir Deactivated my Sim Card

May 27, 2017

Complaint marked as Resolved

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Customer(Jafruddin),

Thanks for reaching out to us. Please share the following information to confirm your identity:

Last recharge amount:
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 26, 2017

Aircel Customer Care's response Dear Customer(Jafruddin),

We would like to inform you that your number has been barred under SIM lost. Kindly cross check the same.

Thanks and Regards,
Aircel Social Media Team

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Address: 560099

Website: aircel

I should get a balance of 45 not 27

just now i did a recharge of 35 i need to get a balnc of 45 but its shows zero balnc when i called your cc mr amzad pic the call and answered very badly slready i have given a complaint to consumer forum regarding your fake offer i want my balance back..can i get a call from your side..my humble request stop deducting the balnce even am going to post this msg on twitter so that people should get aware how aircel is deducting amount in shake of giving fake offer dial*121# select offer for you recharge 35 get 45tt..

+1 photos

May 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Apr 09, 2017

Updated by gdgd i should get balance of 45 not 27

Verified Support

Apr 10, 2017

Aircel Customer Care's response Dear Customer(gdgd),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date of offer message received/dialed for:
Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 10, 2017

Aircel Customer Care's response Dear Customer (gdgd),

We would like to inform you that we have verified your account and found that recharge of Rs.35/- is successful and as per SMS you have received Rs.45/- to your secondary account and to check the same customer has to dial *126*1#.

Warm Regards,
Aircel Social Media Team

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M

Madhavannatarajan

from Chennai, Tamil Nadu

Apr 10, 2017

For 5years ago, i used this no..On that time, Sbi bank acc opened in my name & updated this is my number..now i changed a new no..so that I request to bank for updation..But not updated..so that, self change doing time OTP send to old no..my old no is [protected]..
My new no [protected]

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Address: Jaipur, Rajasthan, 302033

Website: www.aircel.com/AircelWar

Dear sir,
My aircel no. Is [protected]
Please deactivate games club and infinite masti and refund my 65 rs.
On 08th april 2017 (Evening arou
I am aircel subscriber and i am very upset due to your automatically activate services and charges high money for that. I am attaching screen shots of all deduction.

I dont want any services from your company please permanently deactivate all services and please refund my money.

+3 photos

May 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2017

Aircel Customer Care's response Dear Lokesh Jalwaniya,

We would like to inform you that GClub35, TECHIM99, JUI17 service has been unsubscribed from your number, as per your request and a onetime service gesture waiver of Rs.65 is being effected in your account, it will reflect within 24 working hours.

Warm Regards,
Aircel Social Media Team

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S

Shiva Umesh Varun

from Aligarh, Uttar Pradesh

Apr 10, 2017

Hi sir.

Aircel is not providing me UPC for portability to vodafone.my sms service is not working even after talking to customer care and I also requested to forward my request but they were unable to proceed request.Neither my sms service started.Please provide me UPC because I am in a state of dilemma

Reply

Aircel Customer Care's response, Apr 10, 2017

Verified Support

Dear Shiva Umesh Varun,

We are really disheartened to hear about your decision. Please share your Aircel mobile no. so that our team can assist you in best possible manner.

Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Apr 18, 2017

Verified Support

Dear Shiva Umesh Varun,

Hope your issue has been resolved. Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Complaints & Reviews

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Aircel reviews & complaints page 156

SMS Not Receiving in Qatar Vodafone Roaming

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Call history details from 20-nov-2016 to 31-nov 2016

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Lost the mobile and aircel sim card

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About deactivation of block 1

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Please! Activate my sim which is on sim card registration failed. So, please activate the sim as early as possible.

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Aircel Prepaid Sim Lost-9874118158

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My sim card details

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Surrender my sim

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Requesting Rs.10000 to get my postpaid number.

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Auto renewal of Rs 9

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Deduction of rupees 5.00 for 5 second call

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Deactivate games portal fortnightly

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Range problem

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My card doesn't work

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Prepaid amount not transferred to postpaid

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My mobile number has been barred a couple of weeks back .

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I am complaining about not to get recharge processed

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Lost my phone And Sim Card

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Balance not credited

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Balance deducted automatically

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