Claimed

Aircel Complaints & Reviews

2.8
Updated: Aug 8, 2025
Complaints 10588
Resolved
5248
Unresolved
5340
Contacts

File a complaint to Aircel

Having problems with Aircel?

File a complaint and get it resolved by Aircel customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Aircel reviews & complaints page 150

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
kaselvanayagi
from Sadalgi, Karnataka
May 7, 2017
Resolved
Report
Copy
Resolved

Address: Chennai, Tamil Nadu, 600099
Website: aircel

My Aircel PREPAID sim is not working. i am facing this problem often, nowadays. works for 2 days and not working for 15 days. when it will work and it wont, god only knows. The sim card was 10 year old. should i change it ?

give me permanent solution.
Jun 28, 2017
Complaint marked as Resolved 
Verified Support
May 16, 2017
Aircel Customer Care's response
Dear Customer (kaselvanayagi),

We suggest you visit the nearest Aircel store with your SIM card and the valid ID and address proof to get proper assistance in this regard.

Warm Regards,
Aircel Social Media Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    sumandey121
    from Kolkata, West Bengal
    May 6, 2017
    Resolved
    Report
    Copy
    Resolved

    Address: 700064

    I My Name Is Suman Dey
    I lost my cell phone Honor 5x bearing Number [protected] kindly block the number.

    If Required call to the number [protected]
    Jun 23, 2017
    Complaint marked as Resolved 
    Verified Support
    May 13, 2017
    Aircel Customer Care's response
    Dear Customer(sumandey121),

    We are forwarding your issue to our team. Meanwhile, kindly share the following information to confirm your identity:

    Last recharge amount:
    Date of Birth:
    Complete Address:

    Thanks and Regards,
    Aircel Social Media Team
    Verified Support
    May 13, 2017
    Aircel Customer Care's response
    Dear Customer(sumandey121),

    We would like to inform you that as per your request, barring has been done on your number ([protected]).

    Thanks and Regards,
    Aircel Social Media Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Aryan King
      from Lucknow, Uttar Pradesh
      May 6, 2017
      Resolved
      Report
      Copy
      Resolved

      Address: Jhunjhunu, Rajasthan, 333041

      My name is rashmi and my both aircel sim [protected] and [protected] both get blocked. Re-activate both of them
      Jun 13, 2017
      Complaint marked as Resolved 
      Verified Support
      May 13, 2017
      Aircel Customer Care's response
      Dear Aryan King,

      We would like to inform you that no barring informations were found on your number ([protected]), however, we couldn't find any information regarding the number ([protected]) as per the records. Further, we request you to visit the nearest Aircel store along with valid ID Proof and Address Proof to assist you further.

      Thanks and Regards,
      Aircel Social Media Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        KEVIN PAUL
        from Chennai, Tamil Nadu
        May 6, 2017
        Resolved
        Report
        Copy
        Resolved

        Address: Coimbatore, Tamil Nadu, 642003

        I'm fed up with the value aided pack activation. The moment i recharge i was being charged for various packages which i never choose. I have not made any such activations. But still it's being activated and renewed. Even after deactivating such packages are re activated. I need a complete solution for this. I don't want any such activations further..
        Jun 17, 2017
        Complaint marked as Resolved 
        Aircel customer support has been notified about the posted complaint.
        Verified Support
        May 08, 2017
        Aircel Customer Care's response
        Dear KEVIN PAUL,

        We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

        Aircel No.:
        Date & Time of deduction:
        Amount deducted:
        Any message received upon deduction:

        Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

        Thanks and Regards
        Aircel Social Media Team
        Verified Support
        May 16, 2017
        Aircel Customer Care's response
        Dear KEVIN PAUL,

        We hope your issue has been resolved. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

        Thanks and Regards
        Aircel Social Media Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          singaravelu j
          from Chennai, Tamil Nadu
          May 6, 2017
          Resolved
          Report
          Copy
          Resolved

          Address: Chennai, Tamil Nadu, 91

          I need april 2017 month billing details my no [protected] send my e mail id [protected]@gmail.com
          Jun 12, 2017
          Complaint marked as Resolved 
          Verified Support
          May 12, 2017
          Aircel Customer Care's response
          Dear Customer(singaravelu),

          We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

          1. POA (Proof of address)
          2. POI (Proof of Identity)

          Warm Regards,
          Aircel Social Media Team
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            SA AH
            from Hyderabad, Telangana
            May 5, 2017
            Resolved
            Report
            Copy
            Resolved

            Address: 500029

            Dear sir,
            I am syed aqueel please activate my sim. It has been disconnected due to zero usage as i was not it because i was abroad in recent past.
            My sim number is[protected] mobile number[protected].
            As i confirm near by aircel office it is not alotted to some one.
            It is still registered to my identity.
            So i kindly request you please activate my sim.
            Jun 20, 2017
            Complaint marked as Resolved 
            Aircel customer support has been notified about the posted complaint.
            Verified Support
            May 06, 2017
            Aircel Customer Care's response
            Dear Customer(SAAH),

            We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

            1. POA (Proof of address)
            2. POI (Proof of Identity)
            3. 2 Passport size photographs.

            Warm Regards,
            Aircel Social Media Team
            May 07, 2017
            Updated by SA AH
            Ok sure.
            But they says that it is disconnected. you will not get your number back.
            Help me Regarding this.
            I need My Number It is very important to me.
            Your quick response is appreciated.
            Thanks in Advance
            May 07, 2017
            Updated by SA AH
            Will i get my Number back with me by providing those documents.
            reply soon.
            Thanks in Advanc
            Verified Support
            May 08, 2017
            Aircel Customer Care's response
            Dear Customer(SA AH),

            We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

            Store address:
            Store executive's name:
            Date of visit:

            Warm Regards,
            Aircel Social Media Team
            May 09, 2017
            Updated by SA AH
            Ok sure.

            Aircel Xpress-
            BAHADURPURA
            Dno: 19-1-874/1/1/A/3,
            Bahadurpura, Hyderabad,
            Telangana-500064
            Landmark :Anwar plaza
            building, Nr:Metro
            showroom.

            Aircel Xpress-KHILWATH
            20-4-214/1/D
            Khilwath Main Road,
            Near Chowmalla Palace,
            Ladbazzar, Hyderabad,
            Telangana-500002
            Landmark :Nr: Chowmalla
            palace.

            Those are the stores which I visited.
            I don't remember the names of those executives.

            One is asking 300Rs for converting into postpaid connection of my number and the other one is asking 500Rs for Prepaid connection and telling that there will me 50-50 chances getting back your sim.

            I want to get my number back in prepaid only.

            I SEERIUOSLY FED UP of this thing visiting the stores again and again.

            Please do some thing helpful to me as soon as possible.
            Verified Support
            May 09, 2017
            Aircel Customer Care's response
            Dear Customer(SA AH),

            We are forwarding your concern to the team. Please allow us some time to get back to you.

            Warm Regards,
            Aircel Social Media Team
            Verified Support
            May 10, 2017
            Aircel Customer Care's response
            Dear Customer (SA AH),

            We request you to visit any of the above stores and give us a call back from there will speak with the concerned person. We request you to reach out to our appellate number [protected] (Monday to Friday from 10 am to 6 pm) for any further assistance in this regard.

            Warm Regards,
            Aircel Social Media Team
            May 14, 2017
            Updated by SA AH
            Dear sir,

            I have visited aircel store at himayath nagar on Wednesday 10 May 2017
            they told me that your sim has to be reactivate As it is totally disconnected due to zero usage and it will cost you 300Rs
            and gave me a new sim and said it will be activated in next 2 to 3 days.
            Its been 5th day now since I got sim but still showing sim card registration failed.
            Please do some thing.
            I can't visit the store again n again.
            new sim number is[protected] and my aircel number is [protected].
            Please Activate my sim AS SOON AS POSSIBLE.
            Otherwise I WANT MY MONEY TO BE REFUNDED.
            Verified Support
            May 17, 2017
            Aircel Customer Care's response
            Dear Customer (SA AH),

            We have re-escalated your issue to the team. We will share an update soon.

            Warm Regards,
            Aircel Social Media Team
            Verified Support
            May 18, 2017
            Aircel Customer Care's response
            Dear Customer (SA AH),

            We hope your number has been active now. Moreover, please let us know if you face any further issue for the same.

            Warm Regards,
            Aircel Social Media Team
            May 18, 2017
            Updated by SA AH
            My Number has not been Activated yet.

            Still waiting for the ACTIVATION OF MY NUMBER.

            PLEASE EITHER ACTIVATE MY SIM OR REFUND.

            I FED UP of PLEADING you AGAIN n AGAIN.
            Verified Support
            May 19, 2017
            Aircel Customer Care's response
            Dear Customer (SA AH),

            As conveyed to you earlier by our concerned team over the telephonic conversation, we suggest you to visit the store at the earliest in order to activate your SIM.

            Thanks and Regards,
            Aircel Social Media Team
            May 19, 2017
            Updated by SA AH
            As I told You I CAN'T Visit the store Again and Again.
            I stay in a colony near SHAMSABAD.
            it will take more time to reach city and I can't go there.
            Today they send me that Your Sim is ACTIVATED, but still not showing signal bars.
            Please Help.
            I CAN'T VISIT THE STORE.
            May 24, 2017
            Updated by SA AH
            My Sim Has Been Activated.
            Thank You Team Aircel.
            But One More Request I am Unable to recharge using USSD code Paper voucher.
            PLEASE FIX this.
            THANKS IN ADVANCE.
            Nov 02, 2017
            Updated by SA AH
            This issue has been resolved please remove this complaint
            Ok sure.

            Aircel Xpress-
            BAHADURPURA
            Dno: 19-1-874/1/1/A/3,
            Bahadurpura, Hyderabad,
            Telangana-500064
            Landmark :Anwar plaza
            building, Nr:Metro
            showroom.

            Aircel Xpress-KHILWATH
            20-4-214/1/D
            Khilwath Main Road,
            Near Chowmalla Palace,
            Ladbazzar, Hyderabad,
            Telangana-500002
            Landmark :Nr: Chowmalla
            palace.

            Those are the stores which I visited.
            I don't remember the names of those executives.

            One is asking 300Rs for converting into postpaid connection of my number and the other one is asking 500Rs for Prepaid connection and telling that there will me 50-50 chances getting back your sim.

            I want to get my number back in prepaid only.

            I SEERIUOSLY FED UP of this thing visiting the stores again and again.

            Please do some thing helpful to me as soon as possible.
            Aircel Customer Care's response, May 10, 2017
            Verified Support
            Dear Customer (SA AH),

            We request you to visit any of the above stores and give us a call back from there will speak with the concerned person. We request you to reach out to our appellate number 9700199010 (Monday to Friday from 10 am to 6 pm) for any further assistance in this regard.

            Warm Regards,
            Aircel Social Media Team
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              aroosa
              from Hyderabad, Telangana
              May 5, 2017
              Resolved
              Report
              Copy
              Resolved

              Address: Hyderabad, Andhra Pradesh, 500002
              Website: aircel

              I dont know why they are getting me subscribed to music connect when im nit subscribing it and deducting my balance again and again i am seriously getting pissed off by this this is thrice they have deducted my balance when im asking them to un subscribe it they are saying its already nit subscribed but reducing my balance i want my balance back im really getting annoyed by this stupid thing in aircel i just want to throw of this sim the mattet must be considered
              Jun 6, 2017
              Complaint marked as Resolved 
              Aircel customer support has been notified about the posted complaint.
              May 05, 2017
              Updated by aroosa
              I want my deducted balance back as soon as possible
              Verified Support
              May 06, 2017
              Aircel Customer Care's response
              Dear Customer(Aroosa),

              We are forwarding your concern to the team. Please allow us some time to get back to you.

              Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

              Thanks and Regards
              Aircel Social Media Team
              Verified Support
              May 06, 2017
              Aircel Customer Care's response
              Dear Customer(Aroosa),

              We would like to inform you that the service has been deactivated and we have credited the amount in the account.
              Kindly dial *125# to check the balance.

              Thanks and Regards
              Aircel Social Media Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                rajarani@2016
                from Pune, Maharashtra
                May 5, 2017
                Resolved
                Report
                Copy
                Resolved

                Address: 600002
                Website: www.aircel.com

                Postpaid to prepaid request was placed on jan 12th 2017. I was informed that it will be converted in 15 days. Feb 5th bill generated but number was converted. I paid the bill and i went to aircel showroom (Palavakkam-chennai) thrice no response atlast they gave email to contact i emailed them no response and again i emailed them then they converted the postpaid to prepaid on march 2nd which is 50 days from the date of initial request placed but again march month bill got generated. I mailed aircel to get explanation request # 's 1-[protected], 1-[protected] & 1-[protected] but till now i was not given any proper reply from aircel regarding the issue. But i am getting calls from the collection department to pay the bill. Paying bill is not a big thing but aircel is trying to cheat the public which should not happen.

                Postpaid numbers [protected], [protected] & [protected]
                Converted to prepaid but it took 50 days but i was promised that it will take 15 days.

                Expecting justice with your team help.

                Thanks,
                Raja-[protected]
                Jun 22, 2017
                Complaint marked as Resolved 
                Aircel customer support has been notified about the posted complaint.
                Verified Support
                May 06, 2017
                Aircel Customer Care's response
                Dear Customer ([protected]@2016),

                We are forwarding your concern to the team. Please allow us some time to get back to you.

                Warm Regards,
                Aircel Social Media Team
                Verified Support
                May 19, 2017
                Aircel Customer Care's response
                Dear Customer ([protected]@2016),

                We would like to inform you that as per the records, you gave postpaid to prepaid request in Palavakkam store on 12/1/2017 but the same was not processed. Further, we escalated the issue to our concerned team and verified that it was wrongly tagged as retained by the agent in the 2nd round of retention calls. Later, we identified the issue and approved the number to prepaid on 3/3/2017. Meanwhile, the bill got generated for the numbers, Rs.295 for [protected], Rs.327 for [protected] & Rs.226 for [protected]. We nullified the Outstanding Bills due to the wrong retention. Currently, there are no Outstanding bills in your postpaid numbers.

                Thanks and Regards,
                Aircel Social Media Team
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Pikkiq
                  from Agra, Uttar Pradesh
                  May 5, 2017
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Meerut, Uttar Pradesh, 250002
                  Website: www.consumer complaints.in

                  Myself mayukh jain and my no. Is [protected].my no is used in important documents, ptm, banks etc.I facing many issues and problems so please activate my sim as soon as possible.This company is trusted and helpful .

                  Email [protected]@gmail.com
                  Jun 13, 2017
                  Complaint marked as Resolved 
                  Verified Support
                  May 13, 2017
                  Aircel Customer Care's response
                  Dear Pikkiq,

                  We request you to share the 20 Digits SIM no. to proceed further.

                  Thanks and Regards,
                  Aircel Social Media Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Vignesh1raj
                    from Bengaluru, Karnataka
                    May 5, 2017
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Bangalore, Karnataka, 560016

                    I'm having Aircel Post Paid Number. My number is [protected].

                    They are activating MOBCGK30 service for my mobile number without my consent.

                    After I'm getting bill when I checked it, Its showing that and called the customer care and explained about it, they have told like we are taking request and the amount will be reduce within 7 days.

                    Immediatly they are passing message to me for make they payment or we will disconnect the service, beacuse of due date.

                    For the all months they are doing the same and get the money from me. But now only I have checked this.

                    They are cheat the customers as much as possible.

                    Last many months I was paid wrong payment without knowing this.

                    I'm totally disappointed of their service.
                    +4 photos
                    Jun 7, 2017
                    Complaint marked as Resolved 
                    Aircel customer support has been notified about the posted complaint.
                    Verified Support
                    May 06, 2017
                    Aircel Customer Care's response
                    Dear Vignesh1raj,

                    We are forwarding your concern to the team. Please allow us some time to get back to you.

                    Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                    Thanks and Regards
                    Aircel Social Media Team
                    Verified Support
                    May 06, 2017
                    Aircel Customer Care's response
                    Dear Vignesh,

                    We would like to inform you that the Rs.150 will be adjusted towards the VAS charges in your next bill.

                    Warm Regards,
                    Aircel Social Media Team
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Durgesh shishodia
                      from Noida, Uttar Pradesh
                      May 5, 2017
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: New Delhi, Delhi, 110096

                      Hello Sir/Mam,

                      My no is [protected], I purchased this sim on 3rd may 2017 and seller told me that it will get activate with 24 hours but it is still not activated. So please consider the same and activate my SIM as soon as possible.

                      Thanks & Regards
                      Durgesh
                      [protected]
                      Jun 11, 2017
                      Complaint marked as Resolved 
                      Verified Support
                      May 11, 2017
                      Aircel Customer Care's response
                      Dear Durgesh shishodia,

                      We would like to inform you that your number is now active from our end.

                      Thanks and Regards
                      Aircel Social Media Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        T
                        Tamil Arasan Ckp
                        from Salem, Tamil Nadu
                        May 4, 2017
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Tirupur, Tamil Nadu, 638706
                        Website: www.aircel.com

                        Call divert to any Bsnl number its not working...why?..
                        Jun 12, 2017
                        Complaint marked as Resolved 
                        Verified Support
                        May 11, 2017
                        Aircel Customer Care's response
                        Hi Tamil Arasan Ckp,

                        We have forwarded your concern to the team. Please allow us some time to get back to you.

                        Warm Regards,
                        Aircel Social Media Team
                        Verified Support
                        May 12, 2017
                        Aircel Customer Care's response
                        Dear Tamil Arasan Ckp,

                        We request you to share the exact concern to proceed further.

                        Warm Regards,
                        Aircel Social Media Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          musthafa11
                          May 4, 2017
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: 635001

                          Please be informed to you that no official store available for post paid as well as prepaid customers few of retailing shops are available at the city they are not able assist customers/consumers

                          Customer care desk services are more worst then the retailer, an incident happened to my friend mr. Raja who were having post paid connection requests to migrate to prepaid till not completed the request which is processing by one of a retailer shop name rs communication located at london pet bus stand krishnagiri krishnagir district shop cell # [protected]

                          The status of migration is post paid disconnected and prepaid still not yet activated regarding this several phone call i have to customer care no one is give right action and response i think they do not know well what to do in this case

                          The retailer is saying you can port the number to another company instead of migration this aircel will not perform well about the migration

                          Aircel is one of the worst telecom company in india, trai should evaluate it's operation and customer service

                          The complaint mobile# [protected]/raja
                          Jun 10, 2017
                          Complaint marked as Resolved 
                          Aircel customer support has been notified about the posted complaint.
                          Verified Support
                          May 05, 2017
                          Aircel Customer Care's response
                          Dear Musthafa11,

                          We are forwarding your concern to the team. Please allow us some time to get back to you.

                          Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                          Thanks and Regards
                          Aircel Social Media Team
                          Verified Support
                          May 10, 2017
                          Aircel Customer Care's response
                          Dear Customer (Musthafa11),

                          We would like to inform you that as per your issue the number was converted to prepaid and activated on May 4th, and the number is enabled.

                          Warm Regards,
                          Aircel Social Media Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            sandeep byragoni
                            from Hyderabad, Telangana
                            May 4, 2017
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: 500032

                            When i inserted my Aircel sim into mobile it is not working, other sims are working fine. Please Resolve my issue. Mobile balance is also there for my aircel number.
                            Aircel No. [protected]
                            If you want to reach out to me please call to my another number [protected]

                            Please resolve my issue as soon as possible.
                            Jun 11, 2017
                            Complaint marked as Resolved 
                            Verified Support
                            May 10, 2017
                            Aircel Customer Care's response
                            Hi sandeep byragoni,

                            We have checked your account details and found that your number is in active status form our end. Hence, we request you to visit the nearest Aircel store along with your sim card for further assistance in this regard.

                            Warm Regards,
                            Aircel Social Media Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Manickavelu
                              from Korampallam, Tamil Nadu
                              May 4, 2017
                              Resolved
                              Report
                              Copy
                              Resolved

                              Website: consumer complaint

                              Sir,
                              My balance deducted for music box weekly type 1 everyday.Just now my balance Rs.20 deducted for msicboxweekly at 11.11am.My phone no:
                              [protected].So please deactivate this service.Thank you.
                              Jun 11, 2017
                              Complaint marked as Resolved 
                              Verified Support
                              May 10, 2017
                              Aircel Customer Care's response
                              Dear Manickavelu,

                              We are forwarding your concern to our team. Kindly allow us some time to get back to you.

                              Thanks and Regards,
                              Aircel Social Media Team
                              Verified Support
                              May 11, 2017
                              Aircel Customer Care's response
                              Dear Manickavelu,

                              We would like to inform you that the VAS service has been deactivated from your number.

                              Thanks and Regards,
                              Aircel Social Media Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Saravana Suriyan
                                from Bengaluru, Karnataka
                                May 4, 2017
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: 560079
                                Website: www.aircel.com

                                Dear Sir / Madam,

                                Kindly send me the my call list (mob no: [protected]) with detailed reports (incoming & outgoing calls) on dated 29/04/2016 to my id saravanan.[protected]@gmail.com and my alternative no: [protected]
                                Jun 12, 2017
                                Complaint marked as Resolved 
                                Verified Support
                                May 11, 2017
                                Aircel Customer Care's response
                                Dear Saravana Suriyan,

                                We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

                                POI (Proof of identity)
                                POA (Proof of address)

                                Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                                Thanks and Regards
                                Aircel Social Media Team
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  P. Mohideen sheik Dawood
                                  from Raipur, Chhattisgarh
                                  May 3, 2017
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Tiruvarur, Tamil Nadu, easo
                                  Website: [email protected]

                                  On 28.04.2017 a sum of Rs.50 has been debited from a main account for which I have not warranted any extra service from Aircel. I am subscriber for the fast 13 years. The amount wrongly debited may be re-credited.

                                  P. MOHIDEEN SHEIK DAWOOD

                                  cell: [protected]
                                  Jun 12, 2017
                                  Complaint marked as Resolved 
                                  Verified Support
                                  May 10, 2017
                                  Aircel Customer Care's response
                                  Dear P. Mohideen sheik Dawood,

                                  We are forwarding your concern to the team. Please allow us some time to get back to you.

                                  Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                                  Thanks and Regards
                                  Aircel Social Media Team
                                  Verified Support
                                  May 11, 2017
                                  Aircel Customer Care's response
                                  Dear P. Mohideen sheik Dawood,

                                  We would like to inform you that as per your request service has been deactivated from our end. Further, the service was activated through WAP and you requested for the waiver after 48 hours from the date of activation/renewal. Hence, we are unable to process any refund to you.

                                  Warm Regards,
                                  Aircel Social Media Team
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sonuladnun
                                    from Lucknow, Uttar Pradesh
                                    May 3, 2017
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: 341306

                                    My name is firoj khan my no [protected] h me 30.4.2017 ka castmarcare se bat ki call rate sasti janne krne hetu to castmarcare ne call katte hi apne aap mere no pr 9 rs ki service5 bar activity kr di jisse mera 45 ka balance kat gya to mene waps castmarcare me call liya to castmarcare ne mere se bat nhi krke mere se fight krne lga or call kat diya esa kai bar ho gya h me chahta hu ise castmarcare ko company se nikal dena chahiye mere pass is sab ki recording h agar aap bi meri nhi sunte ho to me ab cort me jauga
                                    Jun 6, 2017
                                    Complaint marked as Resolved 
                                    Aircel customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 04, 2017
                                    Aircel Customer Care's response
                                    Dear Customer(Sonuladnun),

                                    We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

                                    Executive name:
                                    Date and time of call:
                                    Number which you have called:

                                    Warm Regards,
                                    Aircel Social Media Team
                                    Verified Support
                                    May 05, 2017
                                    Aircel Customer Care's response
                                    Dear Customer(Sonuladnun),

                                    We would like to inform you that as a onetime service gesture waiver of Rs.45 is being effected in your account. Thank you for your valuable feedback.

                                    Warm Regards,
                                    Aircel Social Media Team
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Manavalan JK
                                      from Chennai, Tamil Nadu
                                      May 3, 2017
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Chennai, Tamil Nadu, 600017
                                      Website: www.aircel.co.in

                                      I visited aircel customer service center in t. Nagar, chennai on 10th april and filled up forms, provide id/address proof details for converting my post-paid connection (number removed) to pre-paid connection.
                                      I was told it will take 24 days (God only knows why). I have been trying to call aircel customer service every week. First of all, they have ensured that the menu options do not allow you to speak to any one. After many frustrating attempts, i managed to speak to someone today, who cooly said, they have closed this request because their bank end team tried to reach me and i was not available. Isn't this ridiculous?

                                      Here i am trying to reach them every week trying to find out status. The least they should do is to send me an sms saying they tried to reach me and could not.

                                      Also, as part of this request first thing they did was to disconnect 3g and isd on 10th april itself. They have left with with no 3g, no isd and pre-paid migration was also not done.

                                      Is this how aircel serves their customers?
                                      No grievence numbers anywhere, and no responsible individuals in their customer service.
                                      Jun 12, 2017
                                      Complaint marked as Resolved 
                                      Aircel customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 03, 2017
                                      Aircel Customer Care's response
                                      Dear Manavalan JK,

                                      We are forwarding your concern to the team. Please allow us some time to get back to you.

                                      Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

                                      Thanks and Regards
                                      Aircel Social Media Team
                                      Verified Support
                                      May 11, 2017
                                      Aircel Customer Care's response
                                      Dear Manavalan JK,

                                      We hope that our team got in touch with you and shared all the requisite information.

                                      Warm Regards,
                                      Aircel Social Media Team
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Rkvasan
                                        from Chennai, Tamil Nadu
                                        May 3, 2017
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: 638005
                                        Website: www.aircel.com

                                        Hi
                                        I'm trying to port my aircel prepaid no [protected], but when i keep sending port sms to 1900, without any reply from soccer, even the sms delivery report is not coming, please help to get upc code of my request.
                                        Every time i sent sms i m getting.5 rs getting detected, but no reply is being recieved. I hope to get it resolved at the earliest.
                                        Jun 3, 2017
                                        Complaint marked as Resolved 
                                        Aircel customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 03, 2017
                                        Aircel Customer Care's response
                                        Dear Customer (Rkvasan),

                                        We would like to inform you that the UPC (Unique Porting Code) for your number has already been generated which is DT588118 and the same is valid by 18/05/2017.
                                        Now, we request you to visit the store of your new service provider (before 18/05/2017) along with the following documents for further assistance in this regard:

                                        1. POA (Proof of address)
                                        2. POI (Proof of Identity)
                                        3. 2 Passport size photographs
                                        4. UPC received (DT588118)

                                        Also, we are really disheartened to hear about your decision. Please let us know if we can do anything to improve your experience.

                                        Warm Regards,
                                        Aircel Social Media Team
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit