Aircel Complaints & Reviews

Address: 110067

Website: aircel

Actually, i was tried to make call from yesterday but it is not placed, there shows that "call ended", and i don't have another sim. please try to resolve this problem as soon as possible. incoming is good but outgoing is not working.

May 27, 2017

Complaint marked as Resolved

Verified Support

Apr 25, 2017

Aircel Customer Care's response Dear Customer (Priyarohit),

We are forwarding your issue to our team. Meanwhile, kindly share the following details to assist you better:

Screenshot of the error message received while making a call:
Sample no. to which you are unable to call:

Thanks and Regards,
Aircel Social Media Team

Verified Support

Apr 26, 2017

Aircel Customer Care's response Dear Customer (Priyarohit),

We would like to inform you that our team tried contacting you but the calls were disconnected from your end. Further, as per the records, your number is active from our end and no issues were found at our end. We request you to visit the nearest Aircel store and ask for a duplicate SIM along with valid ID Proof and Address proof so that the needful can be done.

Thanks and Regards,
Aircel Social Media Team

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Address: 524 001

Website: www.consumercomplaints.in/new_complaint/?editGUID=b5f9be856b03f771b610c0743e8a7af1

I have bought a two sim before 1or 2months now i have to activate this two numbers[protected][protected])

Please activate this phn no.

+1 photos

May 21, 2017

Complaint marked as Resolved

Verified Support

Apr 20, 2017

Aircel Customer Care's response Dear Md saqlain,

We are forwarding your issue to our team regarding Aircel no. [protected] however, we request you to send the 20 Digits SIM no. for the Aircel no.[protected] so that we can proceed further.

Thanks and Regards,
Aircel Social Media Team

Verified Support

Apr 20, 2017

Aircel Customer Care's response Dear Md saqlain,

We would like to inform you that we have not received the documents yet from the place where you have submitted. We request you to please visit the same store and check with them.

Thanks and Regards,
Aircel Social Media Team

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Address: 110008

Hello I am really sorry to inform you but your customer care no. Should be named as vip no. As you guys can never be contacted.
I have been trying your no. Since a week but all in vain?
Please try to contact if you have 1% care for the reputation of your company's name.

May 28, 2017

Complaint marked as Resolved

Verified Support

Apr 24, 2017

Aircel Customer Care's response Dear Customer (Bossbabe),

We regret the inconvenience caused. Kindly share the following information to confirm your identity:

Aircel no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Thanks and Regards,
Aircel Social Media Team

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Address: Theni, Tamil Nadu, 625531

My mobile phone which carries the number of [protected]has been lost on 3rd April 2017 please block this number immediately without any further delay and i want the same number. Most of the phone numbers are being stored in that only, i want all the datas to be saved and kept. Please kindly do the needfull at the earliest. PLEASE BLOCK MY NUMBER AND I WANT THE SAME NUMBER PLEASE HELP ME OUT. Can you able to track the lost mobile if so please do the needful ASP.

Jun 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Aircel Customer Care's response Dear Customer (Jebaselvi),

We are forwarding your request for blocking the number. Meanwhile, please share the following details to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address with PIN code:

Further, you need to visit your nearest Aircel store along with the following documents (of the actual owner of this connection) to get a new SIM for the same number:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs

Moreover, to track your number, you need to contact your nearest Police station.

Warm Regards,
Aircel Social Media Team

Verified Support

May 06, 2017

Aircel Customer Care's response Dear Customer (Jebaselvi),

Please share the following details to confirm your identity so that we can proceed further:

Name & Address as per Proof Of Address (mandatory):
Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Currect Balance:

Warm Regards,
Aircel Social Media Team

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I have received a message saying the deduction of Rs. 75 from my aircel number for fortnightly pack which I didn't activate. They have too deducted Rs. 75 from my number [protected].So refund my amount back soon.

May 27, 2017

Complaint marked as Resolved

Verified Support

Apr 24, 2017

Aircel Customer Care's response Dear C.S.Gandhimathi,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 26, 2017

Aircel Customer Care's response Dear C.S.Gandhimathi,

We would like to inform you that as per the records, we have found that the download request has been initiated from your end through WAP mode and the amount of Rs.75 has been charged for the same. However, the deducted amount has been credited to your accont as a goodwill gesture.

Thanks and Regards,
Aircel Social Media Team

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Address: 560052

I have recharged for rs. 343 on 11th april but I'm not getting the benefit of 1gb per day. After around 4 days of continuously complaining, they are now accusing me of not keeping my handset on 4G mode before recharging. My handset has been kept on 4G mode since i bought my phone. Morever, it is nowhere mentioned that it is compulsory to keep the phone on 4G mode before recharging to get the benifit. The aircel website shows that 343 is applicable for all 4G handsets without any conditions. I have wasted the whole amount as they are using different excuses as an answer to not getting the benifit.

+3 photos

May 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

Aircel Customer Care's response Dear Rezmy gurumayum,

Please share your concerned Aircel no. to proceed further.

Thanks and Regards,
Aircel Social Media Team

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Address: Khordha, Odisha, 752050

Sir I am using Aircel network nd this network is deducting my balance in the name o[censored]se internet where as I am not using internet..from 5days it deducted nearly 7 rupees..when i was calling to customer care their response is irrespective nd they were saying call us after 6hour cz we hv a technical issue..plz just do some thing nd take appropriate action against them..aam Janta ki paisa bachao plz sir..

+1 photos

May 27, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

Aircel Customer Care's response Dear Priyabratasahoo006,

We are forwarding your concern to the team. Meanwhile, please share the date and time of deduction.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 26, 2017

Aircel Customer Care's response Dear Customer ( Priyabratasahoo006),

We would like to inform you that as per the records, you had consumed GPRS without data balance so the balance was deducted from your main balance as per browsing charges 10p/10KB. We suggest you to send STOP to 1925 (toll free) to avoid balance deduction for GPRS.

Thanks and Regards,
Aircel Social Media Team

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Address: Imphal East, Manipur, 795001

Dear sir,

On april 12, 2017, night, i received a message from aircel like "thank you for choosing video store fortnight at rs. 35.0. You have been charged rs. 35.0 for 7 days. To unsubscribe sms stop to 155223, ” but i did not activated the product. Please deactivate the unwanted service and refund the amount asap in my main balance. Please do not give such unnecessary headaches to your long time customer.
Thanking you

Rajesh
Mob: [protected]

May 27, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2017

Aircel Customer Care's response Dear Customer(rajeshlai),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Apr 17, 2017

Updated by rajeshlai Yesterday night, April 16, 2017, I received a message from Aircel (DM-MYDALA) like " Dear customer, your voucher no for WIN Apple iPhone 7 Best Deal for Rs 35 blah blah blah….” and charged Rs. 35 from my account, but I did not request/activate such offers. Please deactivate the unwanted service and refund the amount ASAP in my main balance.

Please do not give such unnecessary headaches to your long time customer again.

Thanking you
Rajesh
Mob: [protected]

Verified Support

Apr 18, 2017

Aircel Customer Care's response Dear Rajeshlai,

We are forwarding your concern for regarding service (DM-MYDALA) to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Customer(rajeshlai),

We would like to inform you that as we have checked and found you have been charged Rs 35 as activation and activation fee for VDSTORE60 from SHEMAROO service provider activated through WAP on 12/04/2017 with your due consent. As per your request, the same has been deactivated on 15/04/2017 at 17:27. As service gesture, Re 35 refunded on 15/04/2017.
Kindly dial 155223 or send SMS as STOP to 155223 (toll-free) for VAS status and to deactivate it and request to avoid clicking on any WAP links popping up during browsing.

Warm Regards,
Aircel Social Media Team

Verified Support

Apr 26, 2017

Aircel Customer Care's response Dear Customer(Rajeshlai),

We would like to inform you that Rs 35 has been refunded to your account on 19/04/2017.

Kindly dial 155223 or send sms as STOP to 155223 (toll free) to deactivate it and we request you to avoid clicking on any WAP links popping-up while browsing.

Warm Regards,
Aircel Social Media Team

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Address: Jaipur, Rajasthan, 302020

Sir
I have stop a service. Company give a messege not service on your number. After next day my balence cutt from main account

May 23, 2017

Complaint marked as Resolved

Apr 14, 2017

Updated by Ramniwas Suthar refand the balance and not again

Verified Support

Apr 22, 2017

Aircel Customer Care's response Dear Ramniwas Suthar,

We are forwarding your issue to our team. Meanwhile, kindly share the following details in order to look into your issue:

Date & Time of deduction:
Amount deducted:
Any message received upon deduction (screenshot):

Thanks and Regards,
Aircel Social Media Team

Verified Support

Apr 22, 2017

Aircel Customer Care's response Dear Ramniwas Suthar,

We would like to inform you that we have checked your account details and have found no such VAS deduction from your account and a waiver of Rs.50 for TECHIM99 has been already credited to your account on Apr 18, 2017, 4:31:17 PM.

Thanks and Regards,
Aircel Social Media Team

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Address: 110094

My phone is missing near Ahmedabad railway station while travelling. Please close my mobile number [protected]. Last recharge was of 60 rupees one month before from shop. I am unable to do it on customer care. Please let me know on my contact number [protected]. looking for reply. You can mail me also on my mail id [protected]@gmail.com. Thanks a lot.

May 24, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

Aircel Customer Care's response Dear SAYMA KAPOOR,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 22, 2017

Aircel Customer Care's response Dear SAYMA KAPOOR,

We would like to inform you that as per our record your number has already been barred under SIM lost.

Warm Regards,
Aircel Social Media Team

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Address: Jodhpur, Rajasthan, 342304

Sir,
I have my mobile number by 57 rs. But recharge was failed but i didn't get my money back till now. My mobile number [protected] and mail id [protected]@gmail.com.
Online recharge (Rs 57) by debit card but every time recharge unsuccessful and balance not returned in my account form 2 times (Citi gateway). Bi tried to recharge thorough bill desk gateway (Aircel website) balance debited but recharge unsuccessful and balance not refund.
* now what to do?
* i'm afraid to recharge online because it may unsuccessful and balance will wipe out from my account.

Pls help.

Ajay pal
[protected]
Area - rajasthan

May 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

Aircel Customer Care's response Dear Ajaypalbhobhiya,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Recharge Date:
Transaction ID (if received):

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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Address: East Champaran, Bihar, 845305

My mobile numer is [protected]when i call it show call barred.I use NOKIA 2690.

May 31, 2017

Complaint marked as Resolved

Verified Support

Apr 22, 2017

Aircel Customer Care's response Dear Rishav raj verma,

We are forwarding your issue to the team. Meanwhile, kindly share the following detail so that our team can look into your issue:

Alternate no.:

Warm Regards,
Aircel Social Media Team

Verified Support

Apr 28, 2017

Aircel Customer Care's response Dear Rishav raj verma,

We would like to inform you that your number is barred because it was not in use for a long time. So, recharge with at least Rs 50 and provide the name and address on which this number was allotted in order to unbar its services.

Warm Regards,
Aircel Social Media Team

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Address: 560030

Website: aicel.in

Dear Aircel,

Your The Best network operating company .
although from few Months I've been trying to send messages but failing miserably please resolve
ph- [protected]

May 25, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2017

Aircel Customer Care's response Dear Aditya9,

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team

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Address: Khordha, Odisha, 752050

Sir I am using Aircel network nd this network is deducting my balance in the name o[censored]se internet where as I am not using internet..from 2days it deducted nearly 3 rupees..when i was calling to customer care their response is irrespective nd they were saying call us after 6hour cz we hv a technical issue..plz just do some thing nd take appropriate action against them..aam Janta ki paisa bachao plz sir..

May 24, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Apr 13, 2017

Updated by [email protected] Sir it's a big scam...now Aircel have 7crore customer and they are deducting balance only 10psisa so no one will b analyse bt like this per day they were deducted more than 1rupee..thik for rural people what happens with them..like wise they were deducting at least 2crore people per day so per day income 2crore nd per month 60 crore is minimum...big big scam

Verified Support

Apr 14, 2017

Aircel Customer Care's response Dear Customer(Priyabratasahoo006),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Apr 15, 2017

Updated by [email protected] i have given a screen short and just look i am always using wifi in my home nd aircel data is in off at all time...its 15 apr 2017 screen short...on 14 apr u assured me that no balance will deduct from ur account but see whats going on...50 paisa deducted from morning...

Verified Support

Apr 17, 2017

Aircel Customer Care's response Dear Priyabratasahoo006,

We would like to inform you that as per our concern team you had used Data (GPRS) services from your account without having data balance and charged as per default tariff plan @10p/10kb. As there was no wrong charging from your account.

Warm Regards,
Aircel Social Media Team

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I have been receiving messages from aircel that the service ndmc170317pi2 has been renewed for my number since the past few days. I would like this to be deactivated as soon as possible because the customer care wasn't helpful at all in this case. I did not activate to this and was not made aware how this affects my phone balance.
Number: [protected]

+1 photos

May 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Apr 13, 2017

Updated by Asha Chadha (Aircel number involved^)

Verified Support

Apr 18, 2017

Aircel Customer Care's response Dear Asha Chadha,

We request you to dial *121*0200# yo deactivate the service.

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi

Sir, i am aircel customer.
By dialing *121# i found offer of 110 full talktime on my no. [protected]. But i got only 92.65 rs. Only i complained many times to customer care executive but it did not help me. Before it same case happened with 80 rs recharge... The details of 110 recharge is given below

Mobile no.[protected]
Txn no. Dlr[protected]
Recharge amount - 110
Recharge date-10/04/2017
Recharge time - 17:29 (Approx)

May 23, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Aircel Customer Care's response Hi Anurag Shankar Pandey,

We are forwarding your concern to the team. Meanwhile, kindly share screenshot of offer for further assistance in this regard.

Warm Regards,
Aircel Social Media Team

Verified Support

Apr 22, 2017

Aircel Customer Care's response Dear Anurag Shankar Pandey,

We would like to inform you that the actual benefits under RC110/- .i.e. talk time of 92.65/- has been credited to your account. Further, benefits under *121# are applicable only to AGB mode. Hence no issue found at our end.

Warm Regards,
Aircel Social Media Team

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My no. Is [protected]...and cannot deactivate rs.9 auto renewal...what to do?

May 27, 2017

Complaint marked as Resolved

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Saswatdas0701,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to confirm your identity:

Alternate no.:
Last recharge amount:
Date of Birth:
Complete Address with PIN code:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 26, 2017

Aircel Customer Care's response Dear Customer (Saswatdas0701),

We would like to inform you that PI9 Pack has been deactivated from our end.

Thanks and Regards,
Aircel Social Media Team

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Address: Kolkata, West Bengal, 712203

Hello on the 25th of the previous month, i had received a message containing an offer. Recharge with 7rupees and get tt of 7 and 10-30p/min rate cutter.
I discovered a couple of days ago, that even after the recharge was done, the offer was not functional anymore. I did not receive the 7 rupees balance, neither did the call charges were reduced. I am certain there has been a technical issue since the offer was activated later sometime (I received no message). Kindly look into the matter.
Yes the recharge was successful. The next recharge was done immediately after the first recharge and that offered a_a calls at 10p/min for 10 days. But the previous recharge was rendered invalid. A complicated issue here.
Resolve the issue as quickly as possible.

May 27, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Apr 12, 2017

Updated by Soumilyo Dey validity of the rate cutter plan, rather the offer-56 days.

Verified Support

Apr 13, 2017

Aircel Customer Care's response Dear Soumilyo Dey,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date of offer message received (screenshot):
Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 13, 2017

Updated by Soumilyo Dey Screenshots

Verified Support

Apr 14, 2017

Aircel Customer Care's response Dear Soumilyo Dey,

Thanks for sharing the requisite details and we will get back to you soon with an update.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 24, 2017

Aircel Customer Care's response Dear Soumilyo Dey,

As per system check, you recharged with RC-7 On 25/03/2017 at 20:15 benefit received "all call 25p/min for 56 Days Validity" instead of benefit "A2A 10p/min A2O 30p/min, and extra TT Rs 7 ".
Our team conveyed the same but as per your request, we have refunded Rs 7 to your account.

Thanks and Regards
Aircel Social Media Team

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Address: 712246

Website: www.aircel.com

I am having a problem with a daily net pack of rs. 3. I tried to contact to customer care but they all said the same things that it will be deactivated in 24 hours but 2 days have already passed. I want to deactivate this pack. It started on 9 april 2017.

May 20, 2017

Complaint marked as Resolved

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Ajay311095,

We request you to dial *121*841# to deactivate PI 3 pack from your number.

Warm Regards,
Aircel Social Media Team

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Address: Gorakhpur, Uttar Pradesh, 273006

Website: Aircel services

I have aircel dongle sim no is [protected]. I have rechargd it with rupees 155 in which I got 1.5 GB data with the speed of 3g .but I am not able to browse the net. I have called your customer care at upeast but they are misguiding me since last 2 days wasting my time and money..I am writing you this mail so that you. Can resolve my issue or else tell me that u cannot provide me services .I will very happily buy a good sim of any other company in which I will get my services property.your customer care guys are not attending my calls properly.. please resolve my issue . please don't punish me for buying your companies sim

Prachi

May 23, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Aircel Customer Care's response Dear Prachsri,

We are forwarding your concern to our team. Meanwhile, kindly share the following details to assist you better:

Signal Bars:
Alternate No.:
Complete Address:
Duration of issue (problem since when):
Issue with a specific website or all website:
The browser being used (Default browser or Chrome/Dolphin etc.):

Thanks and Regards,
Aircel Social Media Team

Verified Support

Apr 18, 2017

Aircel Customer Care's response Dear Prachsri,

We hope our team got in touch with you and shared the requisite details.

Thanks and Regards,
Aircel Social Media Team

Aircel Complaints & Reviews

File a complaint to Aircel

Aircel reviews & complaints page 155

About outgoing call issue

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To activate a sim

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Puk code-,-

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Lost my mobile phone

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Deduction of 75 rs for not activating aircel fortnightly pack

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Not getting the benefit of recharge

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Balance deducting without internet connection

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Activating value added services without my knowledge

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Delly balance cut

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Closing my number 9069450884

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Not get back my money

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Not make call

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Cannot Send Message

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Unnecessary balance deduction

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Concerning deactivating ndmc 170317 pi2

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Recharge amount did not get as per the offer

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Rs 9 auto renewal deactivation

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Special offer related issues

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Auto renewal pack

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Problem regarding internet speed

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