Aircel Complaints & Reviews

Yesterday i recharged with 30 & last night after a call balance was 20.21paise. This mrng when i call to complaint no they told me that no balance cut off. So i said how much balance has left my account? They said we can't provide. I said m the owner of this number, before providing me the balance details you should verify i'm genuine or not then you tell me the balance. So the woman didn't told me.in that case i approach her to transfer this call to senior but she said they aren't available. When again i said transfer my call i have right to know but they cut my call without any warning.

I'm using two aircel numbers ([protected], [protected]). I made a request to change postpaid to prepaid a month ago. By that time itself i paid the fees and submitted all the documents. For the past four days both of my numbers are not working. I approached customer care many times. I'm not at all getting proper response. Whenever i go to their office (Ie saidapet) i used to spend 6 to 7 hrs over there. Inspite of submission of all the details they are telling to go to the office. I merely gone there many times and not getting proper response. I need this to be rectified. Kindly take action.

Complaint aircel number - [protected]
User name: bhavika lodha

I had requested several times at aircel to change my number from postpaid to pre paid.

Even after filling the form with all supportive id proofs and submitting it in the aircel office for converting my postpaid number to prepaid there was no response.

I was clearly told that with 10 to 15 days maximum i would be receiving a call or message in the other number [protected] (Aircel no.) and i had to confirm my request for postpaid to prepaid and i will be informed the outstanding bill amount. But nothing of this sort happened. Neither a single call nor a message.

I just got a bill amount of rs.186 then now a bill amount of rs.504 as a total sum wherein i have barely even used my aircel number from past one and half months.

When i was filling the form in the aircel office of poonamallee high road, chennai on feb 21, i was clearly informed that my monthly pack of rs.250 was cancelled and now i will have normal call charges till my phone changes to prepaid.

But aircel seems to be too damn least bothered about their customers.
This is not my first time postpaid issues with aircel and always i have noticed a irresponsible behaviour.

I refuse to pay my bill amount till i get full details of the basis on which i am being charged rs.504.

And to inform further my aircel no. Facility has been cut from quite a few days.

This behaviour is really hard to handle and unprofessional. I expect a immediate reply on this issue

I would like to bring to the notice of the company that the amount i topup for my prepaid number is unwantedly deducted by your company.. First there was some mobi music rs.35 was deducted twice. Even i sent a stop sms again the same thing happened.. Secondly there was this fun bazaar.. First an amount of rs. 35 was deducted when i sent a stop sms i got a msg that i was unregistered in vas sms.. I didnt understand anything.. Again yesterday amount of rs. 50 was deducted from my prepaid number.. I have not subscribed to any mobi music or fun bazaar.. All this amount you deduct is hard earned money. Please request you not to follow this malpractise to cheat the customer.

During november 2016, i requested for postpaid connection cancellation in ambathur, chennai outlet. Executive in outlet responded that, outlet don't have privilege for cancelling the connection. So they said to pay the bill to till date and they will take request for cancellation and customer care team will call me and get confirmation for cancellation and my connection will be cancelled. Per they guidance i paid the outstanding + 20 rs extra for each connection and requested for cancellation. And i got call for customer care for 6 times and the customer care executive requested me to continue with the connection or change to prepaid. I responded them to cancel the connection. During the last call from customer care i responded to the executive that this should be my last call and my connection should be closed. And he responded yes sir your request taken and your connections are closed (No request ids were shared from customer care).

Even though i paid the outstanding and requested for cancellation as per the outlet executive guidance. Still i am getting bill from aircel. I have not used the aircel connections after i requested for cancellation

Below are the numbers:
[protected] & [protected]

Hi

Pl. Share calling detail of past months Dec and jan.
Mi num is [protected] share me on mi email id [protected]@gmail.com

Regards,
Yogesh komal.

My phone is damaged I need my call log list for emergency purpose

Please send this details to my email id nkprinters.[protected]@gmail.com

Auto Deduction of Rs 8 due to activation of NDMC 170317 services.I have never suscribed any of these services.Till Now Rs 24 has been deducted from my account.I have been trying to call 198 but to no avail.

Whenever I used to call someone there is always a error outgoing call on this no. [protected] is barred and call 121 whenever I call custom care there is no response please solve this issue or I have to port this number to other comapny. I had been using this number for quite a long period and right know I dont receive a message on this number. Aircel I Like Your Service And Please Solve This Problem On My no. [protected].
Thanks
Chandan

Hello,

i am using aircel connection since 1 year, but suddenly my mobile unable receive the signal, initially i thought mobile issue but later i have checked in several mobiles but no luck so finally i came to know that it might sim issue. Currently i am in bangalore and mobile no is [protected]. Who will help me to resolve this.

Regards
Raveendra

I have my account balance of approximate 70-80 Rs... Yesterday i recharge for Rs 2 internet pack and hardly used for 40 min maximum with data restriction mode on and only messenger was on as i do everytime.. Everytime the whole day run in 10 mb bcz i have wifi and when wifi has problem i rechrge this 2 Rs net.. Now today i found that suddenly my balance was zero.. I asked the customer care they said that i used 3g and recharged for 2g.. Since long time am doing this never faced this but today they are giving thjs excuse..

So okk now i said this to cc.. And yesterday i checked the net balance it showed that i have 9.83 mb left so means that it was working on that 2g data as usual.. And now when i said this to cc she said it's not that u have used that comlete 10 mb datadata and for rest u have charged 70 Rs.. Again big excuse..

Now i asked her that how much mb was used they said 14 mb which means 4 mb extra.. So now i asked that for this 4 mb extra u will deduct 70-80 Rs, she kept silent.. Now she said no it was 3g dats y.. I said fkfget about 3g whether it was 4g also will you deduct 70-80 Rs for 4 mb data.. Now again she was silent..

Now after some time she said u mivht have downloaded something.. Wtf if i download it means that aircel will not have any data consumption history... Agaim she silent.. She said she could not do anything now.. What does this mean? They will cheat and will say this?? And when i asked to transfer to senior she said that they are busy now.. Woow..

My number [protected]
CC Name : Shobha Barik
Am from west bengal durgapur...

Please help me i am helpless here.. I know something about this all so i could raise complaint.. But for normal people it will be headache nd could can't do anything and this type of fraud company will cheat continuously..

Please help me to get my 70-80 balance.. And take strict action against this time of fraud company and their CC.. Ask TRAI to take strict actions..

Dear sir i have recharged my mob-[protected] of Rs 80 through net banking on 24/4/17 ref no[protected]IGABENOPA7 . My a/c has debited of Rs 82(included charges) but yet my mob is not rechareged . pleses do the earliest

Thanks

I am sudip naskar, i have done a rs 30 recharge for the prepaid no [protected] on 21.04.2016, (I sent a sms so, amount deducted charges rs 1.00) thats ok, but on 23.04.2015 amount has been deducted, & now current balance is
Rs.5. 59. I can call 198... Phone received, but customer service people not says & put down the phone, or no active any vas service in this mobile no., but i not clear other amount deducted which reason...

I am muthuramu from kariapatti, virudhunagar, tamilnadu. I received unknown known call from [protected] and he scolded me with wrong words. I receive the call repeatly. I would like to know the persons name and address. Please help me. He include me in severe depression... So please provide details of him... He should be my neighbor.. So the details help me for further police complaint. Thank you.

Lost my cell phone mob no [protected]

Criminal m. D daylight robberers. Got a message to my cell[protected]. Saying that thanks for subscribing to cricket monthly at rs.30 for 30 days validity. You will b renewed after 30 day
I have not subscribed to any of your plans. Stop the cricket monthly. Do not call me, send any unwarranted sms, cheats u are the most criminal

My old SIM with the number [protected] stopped working on 11 Apr, 2017 and hence I requested for a new SIM with the same number. I got the new SIM in 3 days on 14th Apr but since then it has not been activated.

The phone shows "No data SIM" and "Emergency calls only" in the settings.

On trying to make a call it shows "Not registered on network".

The last recharge was the subscription of 5 GB data (3 GB day, 2 GB night) 3G plan for Rs. 225/- on 3 Apr, 2017.

They are deducting my main balance again again without even informing and unnecessarily for a service which i have not even subscribed this is not for the 1st time. And when im calling them they are not answering the call i kindly request to solve the problem and refund my balance as soon as possible as this is unbearable and unacceptable. If this continues i have to change to my sim

I am getting an constant renewal message everday of "your ndmc170317sms2 pack has been renewed on your aircel mobile"

But i haven't registered on any such pack
Please stop this auto renewal and return the money deducted

I have complain in aircel employees for name is sudansh and i dont know this ladis name... Customer se baat karne ki tameez nahi hai.. Customer se batmizi se baat karte hai.. Or agar kuch bolo unhne to wo phone disconnect kar dete hai.. Or fir dubara no. Ni lagta hai... Ye ek baar nahi baar baar ho rakha hai... Aircel customer care ko bolo kuch wo fir dubara no. Hi band kar dete hai.. Jisse hum dubara no. Ni laga paate hai.. I hope aap humari problem solve karege... Plz solve my problem...