Aircel Complaints & Reviews

Apr 18, 2017

Aircel Customer Care's response Dear konda GOWRIDHAR,

We are forwarding your issue to the team. Meanwhile, kindly share the alternate no. so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 19, 2017

Aircel Customer Care's response Dear Konda GOWRIDHAR,

We have checked your account and found that SIM has been replaced on 18th Apr'17 at 2:40 pm. We request you to restart your mobile and try to use the services.

Warm Regards,
Aircel Social Media Team

Apr 17, 2017

Aircel Customer Care's response Dear Namkala,

We are forwarding your concern to the team. Please allow us some time to get back to you. Further, We would like to inform you that Aircel never asked for any security detail from the customer. So please not to share such kind of detail with anyone.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 19, 2017

Aircel Customer Care's response Dear Namkala,

We would like to inform you that as per our record your active plan is 3G Welcome 399 Plan where daily rental will be added every day in your unbilled amount. Daily rental is calculated by dividing the rental amount with 30 days. So, your daily rental will amount to Rs 13.3 p. As such when Rs 13.3p added to your unbilled amount, that amounts to Rs 837.62 from the previous amount of Rs 824.32.

Warm Regards,
Aircel Social Media Team

Apr 17, 2017

Aircel Customer Care's response Dear Karthiik Subash,

Thanks for reaching out to us. Kindly share the following information in order to look into your issue:

Alternate number :
Full address with nearest landmark:
Network customer is latched to (connected to):
Tried to do manual selection & if the problem still exists?
Error message received:

Warm Regards,
Aircel Social Media Team

Apr 19, 2017

Aircel Customer Care's response DearKarthiik Subash,

We would like to inform you that your number has been suspended under ZMU (zero monthly usage). Further, your number has been resumed due to long starting relationship with us. Data is also very well active.

Warm Regards,
Aircel Social Media Team

Apr 25, 2017

Aircel Customer Care's response Dear Bikash Paswan,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 25, 2017

Aircel Customer Care's response Dear Customer (Priyarohit),

We are forwarding your issue to our team. Meanwhile, kindly share the following details to assist you better:

Screenshot of the error message received while making a call:
Sample no. to which you are unable to call:

Thanks and Regards,
Aircel Social Media Team

Apr 26, 2017

Aircel Customer Care's response Dear Customer (Priyarohit),

We would like to inform you that our team tried contacting you but the calls were disconnected from your end. Further, as per the records, your number is active from our end and no issues were found at our end. We request you to visit the nearest Aircel store and ask for a duplicate SIM along with valid ID Proof and Address proof so that the needful can be done.

Thanks and Regards,
Aircel Social Media Team

Apr 20, 2017

Aircel Customer Care's response Dear Md saqlain,

We are forwarding your issue to our team regarding Aircel no. [protected] however, we request you to send the 20 Digits SIM no. for the Aircel no.[protected] so that we can proceed further.

Thanks and Regards,
Aircel Social Media Team

Apr 20, 2017

Aircel Customer Care's response Dear Md saqlain,

We would like to inform you that we have not received the documents yet from the place where you have submitted. We request you to please visit the same store and check with them.

Thanks and Regards,
Aircel Social Media Team

Apr 24, 2017

Aircel Customer Care's response Dear Customer (Bossbabe),

We regret the inconvenience caused. Kindly share the following information to confirm your identity:

Aircel no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Thanks and Regards,
Aircel Social Media Team

Apr 17, 2017

Aircel Customer Care's response Dear Customer (Jebaselvi),

We are forwarding your request for blocking the number. Meanwhile, please share the following details to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address with PIN code:

Further, you need to visit your nearest Aircel store along with the following documents (of the actual owner of this connection) to get a new SIM for the same number:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs

Moreover, to track your number, you need to contact your nearest Police station.

Warm Regards,
Aircel Social Media Team

May 06, 2017

Aircel Customer Care's response Dear Customer (Jebaselvi),

Please share the following details to confirm your identity so that we can proceed further:

Name & Address as per Proof Of Address (mandatory):
Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Currect Balance:

Warm Regards,
Aircel Social Media Team

Apr 24, 2017

Aircel Customer Care's response Dear C.S.Gandhimathi,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 26, 2017

Aircel Customer Care's response Dear C.S.Gandhimathi,

We would like to inform you that as per the records, we have found that the download request has been initiated from your end through WAP mode and the amount of Rs.75 has been charged for the same. However, the deducted amount has been credited to your accont as a goodwill gesture.

Thanks and Regards,
Aircel Social Media Team

Apr 18, 2017

Aircel Customer Care's response Dear Rezmy gurumayum,

Please share your concerned Aircel no. to proceed further.

Thanks and Regards,
Aircel Social Media Team

Apr 18, 2017

Aircel Customer Care's response Dear Priyabratasahoo006,

We are forwarding your concern to the team. Meanwhile, please share the date and time of deduction.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 26, 2017

Aircel Customer Care's response Dear Customer ( Priyabratasahoo006),

We would like to inform you that as per the records, you had consumed GPRS without data balance so the balance was deducted from your main balance as per browsing charges 10p/10KB. We suggest you to send STOP to 1925 (toll free) to avoid balance deduction for GPRS.

Thanks and Regards,
Aircel Social Media Team

Apr 15, 2017

Aircel Customer Care's response Dear Customer(rajeshlai),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Apr 18, 2017

Aircel Customer Care's response Dear Rajeshlai,

We are forwarding your concern for regarding service (DM-MYDALA) to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Apr 19, 2017

Aircel Customer Care's response Dear Customer(rajeshlai),

We would like to inform you that as we have checked and found you have been charged Rs 35 as activation and activation fee for VDSTORE60 from SHEMAROO service provider activated through WAP on 12/04/2017 with your due consent. As per your request, the same has been deactivated on 15/04/2017 at 17:27. As service gesture, Re 35 refunded on 15/04/2017.
Kindly dial 155223 or send SMS as STOP to 155223 (toll-free) for VAS status and to deactivate it and request to avoid clicking on any WAP links popping up during browsing.

Warm Regards,
Aircel Social Media Team

Apr 26, 2017

Aircel Customer Care's response Dear Customer(Rajeshlai),

We would like to inform you that Rs 35 has been refunded to your account on 19/04/2017.

Kindly dial 155223 or send sms as STOP to 155223 (toll free) to deactivate it and we request you to avoid clicking on any WAP links popping-up while browsing.

Warm Regards,
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear Ramniwas Suthar,

We are forwarding your issue to our team. Meanwhile, kindly share the following details in order to look into your issue:

Date & Time of deduction:
Amount deducted:
Any message received upon deduction (screenshot):

Thanks and Regards,
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear Ramniwas Suthar,

We would like to inform you that we have checked your account details and have found no such VAS deduction from your account and a waiver of Rs.50 for TECHIM99 has been already credited to your account on Apr 18, 2017, 4:31:17 PM.

Thanks and Regards,
Aircel Social Media Team

Apr 14, 2017

Aircel Customer Care's response Dear SAYMA KAPOOR,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear SAYMA KAPOOR,

We would like to inform you that as per our record your number has already been barred under SIM lost.

Warm Regards,
Aircel Social Media Team

Apr 14, 2017

Aircel Customer Care's response Dear Ajaypalbhobhiya,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Recharge Date:
Transaction ID (if received):

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear Rishav raj verma,

We are forwarding your issue to the team. Meanwhile, kindly share the following detail so that our team can look into your issue:

Alternate no.:

Warm Regards,
Aircel Social Media Team

Apr 28, 2017

Aircel Customer Care's response Dear Rishav raj verma,

We would like to inform you that your number is barred because it was not in use for a long time. So, recharge with at least Rs 50 and provide the name and address on which this number was allotted in order to unbar its services.

Warm Regards,
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear Aditya9,

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team

Apr 14, 2017

Aircel Customer Care's response Dear Customer(Priyabratasahoo006),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Apr 17, 2017

Aircel Customer Care's response Dear Priyabratasahoo006,

We would like to inform you that as per our concern team you had used Data (GPRS) services from your account without having data balance and charged as per default tariff plan @10p/10kb. As there was no wrong charging from your account.

Warm Regards,
Aircel Social Media Team

Apr 18, 2017

Aircel Customer Care's response Dear Asha Chadha,

We request you to dial *121*0200# yo deactivate the service.

Warm Regards,
Aircel Social Media Team

Apr 13, 2017

Aircel Customer Care's response Hi Anurag Shankar Pandey,

We are forwarding your concern to the team. Meanwhile, kindly share screenshot of offer for further assistance in this regard.

Warm Regards,
Aircel Social Media Team

Apr 22, 2017

Aircel Customer Care's response Dear Anurag Shankar Pandey,

We would like to inform you that the actual benefits under RC110/- .i.e. talk time of 92.65/- has been credited to your account. Further, benefits under *121# are applicable only to AGB mode. Hence no issue found at our end.

Warm Regards,
Aircel Social Media Team