Aircel Complaints & Reviews

Coverage of aircel in bittragunta,Nellore dt, AP, is not good especally at the bittragunta railwey junction...

I HAVE TWO AIRCEL POSTPAID NUMBERS IN TAMIL NADU CIRCLE TWO YEARS AGO. RECENTLY I WANT CONVERT TO PREPAID. I SEND THE COMPLAINTS TO AIRCEL NODAL OFFICER IN SALEM. BUT TRULY NO RESPONSE. MY REQUEST NO; DO[protected]. HAS BEEN RESOLVED ON28 JANUARY 2010................................. BY D.SREEDHAR. [protected],[protected]

Dear sir,
I have a sim of aircel post paid in delhi. I want the number to now be transferred into pre paid . But aircel customer care and also at their showrooms are denieing that the number cant be converted into pre paid. Please help. The number is [protected]

This is 4th time AIRCEL intentional activate the dialer tune which is there theme song and deduct Rs. 104/- from my prepaid balance. although I fade up with there network, customer care, authorized outlet. Now, Decided to continue this connection with 0 balance. If any one including DOT or any government authority kingly help me I am very much thankful. Don,t expect any mail from aircel. Please help me

I ,Viswanathan pillai, who is having aircel phone connection number
[protected] left his balnce amount from Rs .80 to Rs 0/- on 30 th
January 2010 without calling/messaging or any other reasons. Then many
time I tried to contact their mobile customare care, but I only heared
some readymade voice from their customer care while pressing numbers
after their instructions. but I couldn't got contacted with aircel
customer care. Being my account was blank, I online recharged Rs 125/-
on 31 January 2010 along with recharged Rs 98/- Pocket internet,
therafter I made only approximate 8 rupees call for others from my
phone, but when I see the balance account in the night of 01` Februay
2010, I found only Rs. 17/- are remaining as balnce in my account. As
said earlier ,I tried to contact customer care operator many time to
get assistance dialing 121 and [protected], but I was put me in fix
with a lot of voices record to follow instructions dialing numbers so
as not to get in touch with customer care operator.After recharging
Pocket internet on 31 January 2010 I continued browsing on net in the
night of 31 January 2010, which stuck with my Pocket Internet Rs 98/-
plan . After browsing net, no amount was deducted from my account which
reveals my PI was re charged. This aircel company by offering a lot of
flexible schmes for subscribers deducting amount from their charged
amount without any reasons and there are no ways to find out for what
reasons they deducted amount because their customer care operator are
sitting farthest as you could not get him due to mountains of voice
instructions . However, It is my request to the receiver of my
complaint that I want to get judicial approach and readdress to my
grievances

My freozo id "sumit543c" blocked. Please unblocked.

SIR,
I GET A MISSED CALL CONTINUE THREE DAYS FROM +[protected].LAST 27/01/2010 I GET A MISSED CALL AT 4.05PM AND WHEN RING BACK ON THIS NUMBER IT WILL CHARGE 9PAICE FOR 9 SECOND BUT I DON'T LISTEN ANY SOUND AND AFTER SOME TIME I GET A MASSAGE THAT ACTIVATE FRIENDS PACK IS ACTIVATE AND IT WILL CHARGE Rs.-30/ FOR 30 DAYS.
BUT I DON'T WANT THIS SERVICE AND I WANT BACK MY MONEY TO MY MAIN ACCOUNT BALANCE.

sir plz wil u mail my incoming and outgoing calls details. my aircel prepaid no. is [protected] I need it urgently i[censored] cud mail them today thn its my pleasure. my e-mail id is [protected]@yahoo.co.in
thanking you
himanshu

I AM A CUSTOMER OF AIRCEL IN WEST BENGAL CIRCLE BEARING PH NO [protected].WITH SEVERAL DAILY PPRMO MESSAGES THE COMPANY ONCE SENT A MESSAGE THAT A FREE DILER TUNE IS SET FOR ME FREE OF COST FOR 7 DAYS.NEITHER I ACTIVATE THE TUNE NOR I THINK FOR DEATCIVATION.BUT SUDDENLY AFTER RECHARGING THEY DEDUCTED RS 25 WITHOUT ANY INTIMATION TO ME.WHEN I CALLE TO CHECK THE BALANCE THE CUSTOMER CARE EXE SOMEONE "RAJU"TOLD ME THAT RS 25 CANNOT BE REVESED.NOW I SINCERLY MAKE A COMPLAINT THAT THIS TYPE OF "CHEATING" IS GOING BY THIS PHONE COMPANIES.PL ALLOW ME TO GET THE BALANCE,

Dear sir,

maine 22/1/10 ko naya AIRCEL ka naya connection liya tha aur mene apna ID proof bhi jama karva diya tha, mujse kaha gaya tha ki number 23/1/2010 ko activate ho jayega, par aaj tak mera number activate nahi hua hai, mujhe kafi paresani ho rahi hai plz help me...

My aircel number is [protected]

Dear Sir/ Madam

I am really fed up with the Aircell services due to its overall malfunctions within its own management groups. My plight as a customer goes like this.
On 23rd Jan (Sat) I paid an amount of Rs 750 of my postpaid bill at a cell city in Jorhat Assam. However without any warning, my services of outgoing calls were barred,
that too after the payment of the bill. Upon this I call up the customer care center and I was told to pay an extra amount of Rs 20 so as to activate my outgoing calls. Now, the question is, why did not the cell city people tell me that I need to pay so and so amount in addition , to enable my services, and , secondly, how can I pay the extra amount on a Sunday?.
Due to all this malfunctions of the Aircell services I was not able to make any calls for 2 full days until on 25th Jan (Monday), when without any payment from my side the outgoing services was resumed. Even so I went and asked the cell city whether I need to pay the additional amount, to which they replied that there is no need as the services have been resumed.
Well, the extent of harassment is not limited to that only, as again on 26th Jan (Tue) my outgoing services was again barred. Even at this point I gathered up my patience and again enquired the customer care center to which I was told to pay an additional amount of Rs.50. Accordingly I paid the said amount at the cell city on 27th Jan (Wed). Now even after that my outgoing services has not been activated till now. My patience crossed limits when the customer care center told me to again make a payment of RS 50. for the second time.

Thus the Aircell have left no stone unturned to harass me from all accounts.
Although it is very easy to terminate the services and go for some other network connection, I am reluctant to do so after using Aircell for so many years. I have never kept my bills pending over these years and have been a good customer and as such I do expect the same from the supplier. However with no coordination among its own mangement groups and loopholes in its system , it is bestowing all its drawbacks to be suffered by the customers, making us bound to think for an alternate option


WR

Parag Hatibaruah

Aircell mobile number# [protected]

Jorhat, Assam ,India

Hi, I recently bought a Aircel Prepaid connection. I recieved so many promotional calls, SMS for Caller Tunes and their products. I raised a complaint in their customer service help desk. They are saying they are doing with PAR to TRAI regulations. I have never opted to get such type of promotional information to my number. On what basis they are calling my number even after i raised a complaint? I have even registered for DND. But they are saying that they will take 45 days time to deactivate (meaning i wont get such promotional calls after 45 days). How can they call and disturb me with these promotional calls. I opted for Aircel for my personal use and not for their promotional products. I donno why they are using my personal number for their promotional purposes. Request you take necessary action against AIRCEL.

Dear Ms.Sowmiya,

Do not just give me another new request no.1-[protected] .

Yesterday night I called up your customer care and a person Ahmed told me that my line would be activated by 10am today WITHOUT FAIL. I believed your staff and expected it would happen. But today again when my line was still not working, I called up at 10.15am and spoke to another staff who gave me a ref num [protected] and she told me that it would take another 48 hours for my line to work...

PLS EXPLAIN TO ME WHAT IS THE DIFFERENCE IN THESE TWO REFERENCE NOS.

What is this - either you have a bunch of liars or a bunch of jokers working in your organization who DO NOT know how to treat customers .

I expect my line to be active by today midnight, kindly do the needful.

Regards

Praveen




[protected][protected][protected][protected]
From: Corporatecare <[protected]@aircel.co.in>
To: praveen cunchala <[protected]@yahoo.com>
Sent: Mon, 25 January, 2010 7:15:25 PM
Subject: Reply to your e-mail dt: 22-01-10 / Ref: Mobile Number - [protected]




Dear Subscriber,



With reference to your e-mail dated 22/01/2010 , we are awaiting feedback from concern unit and will revert you at the earliest.





Your Service request number is : 1-[protected]




It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.



Assuring you of our best services always.



Warm Regards,



Sowmiya K M

AIRCEL

Customer Service Delivery



PS: In case you require any further assistance, please call



Ø The toll free number [protected] available only from your local Aircel mobile.

Ø Mail us at [protected]@aircel.co.in

Ø Fax us at[protected]


[protected][protected][protected][protected]
From: praveen cunchala [[protected]@yahoo.com]
Sent: Saturday, January 23, 2010 9:52 AM
To: Corporatecare
Subject: Re: Reply to your e-mail dt: 22-01-10 / Ref: Mobile Number - [protected]


Dear Ms.Sowmiya,

Your reply mail is not going to solve my problem, kindly make sure my line is active today else I will take this up with the TRAI about your poor technical service delivery.

Regards

Praveen




[protected][protected][protected][protected]
From: Corporatecare <[protected]@aircel.co.in>
To: praveen cunchala <[protected]@yahoo.com>
Sent: Fri, 22 January, 2010 5:57:17 PM
Subject: Reply to your e-mail dt: 22-01-10 / Ref: Mobile Number - [protected]




Dear Subscriber,



With reference to your e-mail dated 22/01/2010 regarding reactivation of [protected] , we would like to inform that we are working on the below request and will revert you at the earliest.



Your Service request number is : 1-[protected]



It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.



Assuring you of our best services always.



Warm Regards,



Sowmiya K M

AIRCEL

Customer Service Delivery



PS: In case you require any further assistance, please call



Ø The toll free number [protected] available only from your local Aircel mobile.

Ø Mail us at [protected]@aircel.co.in

Ø Fax us at[protected]



[protected][protected][protected][protected]
From: praveen cunchala [[protected]@yahoo.com]
Sent: Friday, January 22, 2010 1:08 AM
To: Corporatecare
Subject: Re: Reply to your e-mail dt: 30-12-09 / Ref: Mobile Number - [protected]



Hi Mr.Vijay Anand,

As per your mail, I have paid Rs.220/- on 19/1/10 - Receipt No. ASAD[protected] at the Aircel office at Little Mount, Saidapet. But it is unfortunate that till this minute, the line has not been reactivated despite I being told that you are having some system failure from last saturday onwards. I never expected such a poor response from Aircel.

I m real upset and request you to ensure that my num is working from tomorrow morning and keep up to your word that " It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you ".

Expecting your prompt response.

Regards

Praveen



[protected][protected][protected][protected]
From: Corporatecare <[protected]@aircel.co.in>
To: praveen cunchala <[protected]@yahoo.com>
Sent: Wed, 30 December, 2009 9:25:06 PM
Subject: Reply to your e-mail dt: 30-12-09 / Ref: Mobile Number - [protected]










Dear Subscriber,





With reference to your e-mail dated 30/12/2009, we request you to kindly clear the outstanding bill amount of Rs: 220/- and confirm your reply in order to process reactivation of the below mentioned cellular number.



Please find the attached statement of accounts for your kind perusal.



We would like to inform you that we are unable to swipe the current outstanding pending due through your credit card, since the same has been deleted in our records while deactivating the cellular number “[protected]”.



Your reference number is 26811057



It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.



Thanking you and assuring you of our best services at all times.



Warm Regards,



Vijayanand

Aircel

Customer Service Delivery



PS: In case you require any further assistance, please



Ø call our toll free number [protected] available only from your local Aircel mobile.

Ø Mail us at [protected]@aircel.co.in

Ø Fax us at[protected]




[protected][protected][protected][protected]

From: praveen cunchala [mailto:[protected]@yahoo.com]
Sent: 30 December, 2009 2:58 PM
To: Corporatecare
Subject: My Cell Num[protected] Reactivate Immediately



Dear Sir,



I had been using the celnum [protected] till july end and later I moved overseas and so stopped using the num.



But last month, i was informed that I can reactivate the same num and I will be charged Rs.83 only and bill it to my credit card for which you have my standing instructions already.



So, kindly reactivate this num immediately as I m coming back to chennai and would want to continue to be your network subscriber.



All other contact address details remain the same.



Regards



Praveen

I have got a new Aircel Connection on 22nd Jan 2005. I was able to make and receive the calls at the Aircel Shop. But the signal strength was horrible at my residence. I cound not make a call or receive a call. I stay in Mayuri Nagar, Miyapur (Hyderabad). The main purpose of taking this SIM was to use the pocket internet. Since there is no signal, i could use it. Frustated with this...


Sudheer
Hyderabad

Hi,

I currently am using an Aircel post paid connection which i got activated on 17th January 2010. Everything was more than fine till the sale was made and the connection active.
I have started facing problems only from 19th January.

1)misselling by staff and non disclosure of Aircel's terms for ISD
2)very impolite staff
3)no gallery contact details

A traceback of events
1) A friend of mine took the connection on 18th January and was advised that the card will be active in 4 hours. We checked on 19th at around 1pm and it wasn't active. We called the helpline number but they said they couldn't help. Tried finding the Thakur Village Gallery number but it is not available anywhere. I got the number of a regional supervisor from this website itself and spoke to a lady called Pooja. Immediately within a few minutes i got a call from Alka (one of the personnels at the gallery) inquiring why i had called the supervisor. Post that she told me different things, the phone is already active, when i said no, i was told that the documents have been sent, when i asked her to check again in the background i heard another executive saying that they hadn't sent the documents. To cut a long story short, she promised the card will get active in 2 hrs. We checked again at 7pm and it wasn't done. So i called the supervisor again (phone switched off), apallette officer (phone switched off) and out of no choice Alka again thrice (she did not answer). Then she called me back, almost screaming why i had called her on her personal number. That was the first time i got to know it was her personal number! when i inquired for the gallery number, Alka told me that there is no gallery number as there is no gurantee of it being answered incase of customers being there in the gallery! Maybe aircel should train their staff better and atleast install some phone in the gallery. How is a customer supposed to get in touch with anyone at aircel (pls don't answer customer service, as they themselves have said that they can't help!)

2) I had primarily taken the aircel card for ISD. On the day i went to the gallery to inquire about the card, i was not told of any deposit for ISD. I was only told of a verification.
I had been following up on that for a week, constantly calling Alka, and on one ocassion was told 'i don't know the timeline in which the verification will happen'. Its pretty funny that Aircel would accept my request for the ISD pack and not know anything about timelines for activation! Frustrated, i walked into the gallery again on 23rd Jan, 2010, Saturday around 7.30 pm. I spoke to a lady called Neha Thakur. She explained to me that a refundable deposit of Rs.5000 as per my profile is to be made for the ISD to be activated. If so was the case, how come Alka didn't tell me about it? She just sold me the Rs.50 add on ISD pack happily without even bothering to tell me about the deposit. This kind of misselling is absolutely unacceptable. Infact the gallery does not have a single document with the aircel logo about the ISD deposit rates (i have copies of all the documents available with the branch) All they have is a flimsy A4 sheet with rates printed (which again i saw fro the first time that day) Anyways Neha promised to check and call me the next day. On 24th Jan, 2010, Alka called me and accused me of not remembering that she had told me of the deposit (which she never had, she had not shown me the deposit rate sheet either) and only when i threatened a complain at consumer complaints she agreed to check with her supervisors and let me know today.
I just received a call from Alka (20 mins ago) and she for the first time explained the categories of deposits for ISD! Wow...so you sell a product to a customer without all details and then after a week remember the strings attached! I am unwilling to pay a deposit when i was not informed about it at the time of opting for that service!

I think what Aircel is doing is just conning people into getting new connections and then following it up with a 'heaven may care attitude'. I can't comment on the coverage (as its only been a week and seems ok so far), but what i surely will say is that the sales guys at the gallery are misselling to customers and are not trained well and are rude.

What Alka and Aircel doesn't realise is that within 300 mts of their gallery are those of tata and vodafone...i'll switch service (no big deal) but i won't drop this and will take all the efforts to let other unsuspecting customers know that Aircle at Thakur Village mis-sells. So pls check eveything on your own, don't depend on the staff. Try at your own risk...I am regretting it already. Have spent atleast 4 hrs cumulatively on this Aircel hassle.

I'll wait and see who from Aircel gets back to me and when!

Regards,
Sonal Shah
[protected]@gmail.com

Hello sir/madam

myself Vasantkumar,
i have activated a aircel gprs plan of a month ie 98 rs to this number [protected] , but the problem is its very very slow and always it tell "no server".
sir, i spoked to customer care lot of times but nothing changed to speed and i dint got any good speed,so finally i decided to give compaint to and you are my last hope.

Thank you

Regards
Vasantkumat

i am using AIRCEL since last 9 months..the second day onwords my problems with AIRCEL get stated, the following are the prob;ems with the AIRCEL
1. No proper Coverage.
2. Call gets muted.
3. Billing Wont be Correct.
i made no of complaints on these issues but they were not resolved..the only problem i got cleared is regarding network problems after 7 months.

i sended a repquest to STOP sms and calls from AIRCEL.. before 5 months ..but still i am geting more than 5 SMS and 3 calls per day, even in early moring at 6am.

And now this is the problem .. by this one can understand the How the AIRCEL Playing tricks on me..
on this month 19th i got a SMS : DX-30%FREE - Talk more & get closer to dear ones. Recharge with Rs .10 & get talktime of Rs7+ Rs.3 More.extra talktime credited in 24 hours. Recharge now...
i confirmed it by making call to the Customerservice..he told me you'll get full talk time i[censored] recharge with 10/20/30 today, you'll get full talk time...i made recharge of 30/-.
on the next day i didn't any extra amount, on 22nd i raise a complaint regarding this..it was not resolved on 23..BUT insted of adding Rs5/- to me They Deducted Rs. 10/ from my account. and they are telling some stories regarding this..

These people are playing tricks on me..may i know how to get help from others...but what about some others who are aware all these things.

Sir i have haviing prepaid connection of AIRCEL. On 12 Dec 09 Rs. 30/- was deducted from my balance amount of cell. I inquired from aircel company they told that Dialor Ton has been activated on your cell thats why this is deducted. Where as no request has been made from our side. Company accepted that they have activated by mistake and assure me to refund amount by Dec 22. but they did not refund. I again call on 23 Dec many time but they try to overlook my call and carry on disconnecting the call in between. anyhow they again assure me to refund the amount. I keep on waiting but they did not refud. I went to company outlet at Uttam Nagar and meet the manager. The manager told frankly that the company is doing this intentionaly and i am getting this type of complaint regularly,but do not tell this fact to anyone. However he lodged the online complain and told me let the answer of this complian come. After two three days i again meet the manger and asked the progress. But the answer was negative at company site. He advised me to talk to nodal officer of area at Vasant Kunj. I have tried hundred time but she is not picking up the telephone. I am not aware what should I do now. This is the second incident with me, first time I did not bodher but again they did the same and cut Rs. 30/- It is my humble request to intervene and get my Rs. 30/- refund. This I have written in short but what harrasment i have face to talk to company call centre you can not imagine. Thanking you, sir.

Sir,
i am from kerala, malappuram district. My aircel number is [protected]. Kerala aircel saying, their internet service called pocket internet have speed 28-32 kb/s. But when i am using this service, i giving speed maximum upto 2 kb/s. I complainted this problem many times to aircel customer care. But still this problem remains without any change. Many customers are cheated by the same problem. I am using this service by paying Rs.97 for 1 month. But no use. I can't use internet on PC. Many customers are cheated by the same. I am one of them. Please give a serious warning to aircel.

Respected Sir,
I am Mrinmoy Das from Midnapore(721101), West Bengal, a customer of Aircel mobile company. My Mobile no. is [protected].
On 27th of June I recharged with a Rs. 98 Pocket Internet RV for accessing ! months free internet. But I could not use this felicity for a single time. I did number of complains (one of the complain nos was[protected]to the customer care of the company. They took my complain and assured me that it was a temporary problem and would be rectified within 72 hrs. But throughout this whole month I did not use the service. Then after one month they said my time limit is over and they could not do any thing. Then after some days I again recharged with Rs. 14 for 3 days free internet. On that time I could use for 10 - 12 hrs in total instead 72 hrs. I did complain again ( complain no. 1 - [protected] on 18/11/2009) and they told to co operate with them and as a result I get nothing. They took my location with specific land mark and after few days told me that in Paschim Medinipur and Birvum district they had some problem with network strength and they would rectify it very soon. Then again on 5th January, 2010 I recharged again with Rs. 98 Pocket Internet RV and faced the same problem. So I did complain again on 6 th January and tha complain no. is 1-[protected]. They took my alternative no. which is [protected] and assured me that I would get a call from them. But nothing happened. So again I did a complain on 13 th of January,2010 and the complain no. is 21534778. But till now I do not get any feed back from them and my problem is there where it was.
So my request to you that plz help me to get the justice.

Thanking you,
Yours Faithfully
Mrinmoy Das