I have a pre-paid mobile netwok connection of Aircel service provider ( No-[protected] ) from last 4months. On 13/02/2010, suddenly, I had received a service sms from Aircel, stating "Thank you, your dialer tune has been set as per your request. To enjoy Full Songs Dial 543213. Toll Free". And it's charge was deducted from my a/c balance.
But, I had neither request or respond to their provoking calls for activation of such dialer tone service prior to receiving such sms & dialer tone activation.
After this, I had repeatedly put my this complain and request to deact this service from my cell no. & refund me the balance which was deducted as charge to their customer service personnel on that very day (13/02/2010). But, they told me "Sorry, you must place us this request, so, you will never get back that balance again".
So, as no other way was left on that day before me, I had request them to deact this service from my cell at once. And it was deacted within 2 hours on that very date ( 13/02/2010 ) after sending a sms for deactivation of this service as per their instructions. But, the charge, which was deducted from my balance is not refunded till today.
I am most anxiously begging your justise, as, if this service providers will coninue such fraud activities with their customers, how long we will continue their connection?
I shall expect an early & positive responds from your end regarding this matter.
Thanking you.
Yours Faithfully,
Mrs. Jyotsna Das.
Fansitala.
Post- Raghunathganj.
Dist- Murshidabad.
West Bengal.
Pin-742225.
Aug 14, 2020
Complaint marked as Resolved 
Aircel Post Paid — Recharge done still services Barred
Hi,Have taken a new Aircel Connection(Corporate Connection from Infosys).
Limit exceeded hence made the payment on 2nd Jun 8.35 AM in morning. Services still not active till 4th june.
The customer complaint numbers [protected], 121, 198 (35 Calls made to these numbers) all of it will take you to their Pre paid department and they would say post paid people will give you call. But that does not happen.
Really pathetic service. can something be done about this.
Shobha
Aircel Post Paid — Range Problem
I am a new aircel Postpaid costumerwith contact number[protected]. When I use this connection, there is literally
no range on my mobile at my residence area ( TV47617,Puliykal
Temple Road, Pongumood, Sreekaryam PO, Trivandrum ).
I have already complained this several
times to aircel customer care. Aircel complaint ref no 1-[protected] was
first registered on 28.09.2010 and the customer care executive promised
to resolve the problem in 72 hours. Accordingly, I waited for 3 more days
but got no response from aircel team. So I contacted the customer care
again on 01.10.2010 and the executive then informed me that my complaint
resolution time was actually 6 days and not 3 days as informed earlier
but again no action was taken.
Here it is pointed out that I took
this connection only because the concerned executive promised me good range
in my residence area. On 04.10.2010 I received a call from aircel technical
team who asked for cell info display on my phone. I informed them that
I had already informed the customer care that I am using a HTC PDA 3400i
handset and that it doesn’t have the facility to check this. Now when
I contacted the team again on 05.10.2010 they informed me that my complaint
is closed. This is something really very absurd – you’ve closed the complaint
without trying to solve it and without intimating me. It is more than 10
days since I’ve complained but still I am facing the range problem and
there is no response or action from aircel team.
Also as my hand set is not supported
for GPRS automatic configuration, on 03.10.2010, i contacted customer care
for aircel manual GPRS configuration help (Your IVRS does’t provide any
information on activating GPRS). But the executive asked to me to call
again after 2 hours. I had to talk for more than 5 minutes to convince
her of the problem and make her connect my call to aircel gprs wing. I
have been a customer of another 3 service providers, but this is the first
time, I am facing so much problem from the customer care.
I had also asked the customer
care executive and the aircel service center person to change my billing
address to my home address as the present billing address is my company
address. But still it has not been changed.
I am really tired of this trouble
and seriously think of cutting off this connection if the problem is not
solved in another week.
Bad service!!!!!!!!!!!
mobile phone- aircel — false billing
[protected][protected][protected][protected]From: [protected]@hotmail.com
To: care.[protected]@aircel.co.in
Subject: COMPLAINT- MOBILE NO : [protected]
Date: Mon, 21 May 2012 12:52:38 +0530
Dear Sir/Madam,
This is with regard to my mobile no. [protected], for which i have received a bill of Rs.13,061.00 for the month of april.
I have gone through my itemised bill in which i have been charged for high VAS usage(3G services), from 06th april onwards. This is to bring to your kind attention that i have changed my 3g plan on 05/04/2012 from Rental of Rs. 602pm to a rental of Rs.802pm. Your bill doesnt indicate of the same anywhere and i ve been highly charged during that period.
I would kindly request you to go through the telephonic recording of 05/04/2012, which i had with the customer care , and received the confirmation of the plan change after which i started the data usage.
Hope u take the matter seriously and take necessary actions for the same, as disconnection of my mobile number, will hamper my business to a great extent and lead to financial losses, as i m maintaining the same number since last 8 years(7 yrs with Vodafone, apprx 1year with Aircel).
Thanking you,
Yours Truly,
Vineet Chowdhary.
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. We shall get back to you on the same shortly. You can also write to us at [protected]@aircel.co.in for any further clarifications.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team