Aircel Complaints & Reviews

I have a sim of aircel since last 2 years.I am still using the connection.But extremely sorry to say that having full network in my mobile but unable to make a call in any mobile even in aircel network,especially in evening.It is very reluctant network. Please help me.

Sir,

My name is Dyutiman Biswas. I own a sim of a cellular co. namely ‘AIRCEL’ which is a prepaid connection since last two years. Suddenly it seems that your services are getting
worst.

Its being two and half months back I activate my DND (Do not disturb) service which is
not activated till date.

Speaking to one of their customer care executive, who completely disagree to help and said that they are helpless about this matter except taking another complains.


My question is whom should we talk to.

With regards,

Dyutiman Biswas

repected sir,

my name is xavier thomas, iam sending this complaint letter from alleppey,kerala. sir i took aircel connection for the smooth and faster browsing in my mobile phone.i requested for GPRS by sending SMS to Aircel. But they didnot give response. When I called customer care they asked me to go to aircell cell city(Customer care centres)for manual setings. But in alleppey there is no stores(centres) i reqest you with earnestly and hopefully to activate gprs in my phone.
yours faithfully
sd/-
xavier thomas

amt has been deducted without my knowledge and even the service has been cut of when i called for customer care they told me to take an duplicate sim card where the Aircel Center reject to take my documents even the same documents has been provided at the time of purchase its very very poor service if you thik its reducules kindly contact me in [protected] manjunath

Dear Sir,
I am Very-Very depressed about the Aircel service.In last month they cut 35 rupees by activate Dialer tone with my no.[protected].with out informed & with out activated by me.
Just yesterday they cut 10 rupees to activate a service which call LKD.but i am fully unknown about it ,when SMS come i got to know that.
I call there customer care but they say to me that i press 9 & after that * how it is possible ? yea it only possible for that as they say.

I required help from consumer court .I seems many customer faced that but they don't know how they can sole it .For that they earn more illegal money this types of customer.

Please help.

UTPAL DATTA.

Respected Sir/Ma'am

With due respect I would like to state that I have bought a new sim of aircel 4 months back. I have used it for some time at that time and after that I havenot used it and now, after 4 months, when I recharged my delhi aircel no. [protected], they have barred the incoming and outgoing and when I talked to the customer care, I requested them either to refund my money or repair it and they said that they have done it by mistake and will repair it in 2 days. But now 15 days have passed, but nothing has been done till now.
Please do something in this regard.
For further information contact me on [protected].

Thanking you.

Yours Faithfully,
Honey Garg.

sir ,
I am a combatant member of Indian Air Force & presently posted to srinagar .I am using a postpaid connection of aircel from jan 2010 but from 15 days my sim is blocked & asking for PUK code , when i called customer care then they are telling that my account is not updated & now days the are not responding also . Then i tried to contact the Nodal officer but he is also not attending the complain . sir please do some needful for me .

Name : Abhishek kumar
Mob. no. : [protected]

Aircel add missed call alert services in my mobile phone number without my consent and my permission and deduct charges from my prepaid balance.When I call in Aircel customer care services they don't even register my complain, after my many request they don't register my complain. This is a case of robbing and case of harassment customer.

hiii.. sir,

im ankit leaving in ncr delhi and i had registered complaint 3 months ago still forwarding it ...whenever i complaint on this site my complaint will be listen i got confirmation call , but few days back i registered hee also but nthng had happened and no action has been taken yet...........
it takes 1-2mint to open a site or go to next page/link processing speed is very slow and im receiving downloading speed in 900bytes--1kb...and my home is just 20 meter away from the network tower or say i have attached wall ..... i request u to listen my complaint and ask your employees strictly to handle this.. many of the time i got msg service not avilable...

receiving bytes238218 sent bytes-- 96240.......and many of the tym it shows link not supported..im using nokia-5310....

thanking you,
ankit sharma
h.no 989,street no 10a baselwa colony (near heera mandir,opp sector 29) old faridabad haryana..
aircel number-[protected]
alternate num-[protected]

I am using aircel 98 internet plan .My setting is OK and gets connected through PC. But after sometimes of connecting it automatically gets disconnected and i have to repeat this in every 3 to 10 minutes .It is very irritating .so kindly give me feedback about its reason.
from- KHORDHA ,pin- 752056

Dear Sir/Madam,
This is to inform you that I am a subscriber of aircel mobile services, I am really shocked to this service provider activate caller tune to my mobile
without my knowledge and deducted Rs30 from my balance.I repetedly complained to their costomar care but they ignored that matter and they not taken any action till date.My complain number is 1-[protected] on dated 03/01/2010.It is not happened first time, In 30 days they activated dilartune to my mobile three times and they deducted Rs90 from my balance.
Recent they activated dailrtune on dated 25/01/2010.I complain to their customar care complain no is [protected] on dated 25/01/2010 but as per their customar care exicutive he introduce his self Mr sudip mitra there are no option to refund money to customar once sould it charge. Even they block customer care no. from my mobile hence for I am totally helpless.
I think in this way company is cheating to their customer.So I request you that please take nessasary action so that I get back my money which is company deducted from my account and teach a lession that it will be not happen with anothar customar.

Thanking you. Yours faithfully
Jayprakash Singh
M. no.[protected]

In my Aircel prepaid connection no [protected] Dialer Tune has been acivated on 09/02/2010. I deactivate the same by sending massage to on 5800000. But charges deducted by the company.

Again the Dialer Tune has been acivated on 12/02/2010 on same connection. I deactivate the same by sending massage to on 5800000. But charges deducted by the company.

Kindly advice me to what I can do to return the charges deducted and in future no one can harassed me or any user to activate the the unwanted services

R N Mishra
[protected]

I am from cochin,KERALA state,
And i am one of the 1st customers of aircel.WITH AIRCEL I HAVE SUFFERED LOT. INADEQUATE RANGE,NETWORK FLUCTAUATIONS,LOW GPRS SPEED NO INCOMING,ETC
TODAY 11th february 2010
THEY ANNOUNED THAT THEY ARE GOING TO CELEBRATE THEIR FIRST ANNIVERSARY.
AND GIVEN A FRAUD OFFER
LISTEN KERALA AIRCEL CUSTOMERS SMS TO 5800058 COSTS 5 RS

DETAILS OF KERALA AIRCEL....
AIRCEL NETWORK RANGE DISTANCE 750 METER (MAINLY WORK ON IDEA LINK TOWERS NOW TRYING LINK WITH TATA ALSO
(INFORMATION FROM TECHNICAL TEAM) CALL RECORDED....
MINIMUM RANGE POWER OF OPERATORS IN KERALA
IDEA 3 KILOMETERS.
LARGEST CUSTOMER DATA BASE IN KERALA AND EQUALENT TO BSNL IN COVERAGE AREAS
BSNL 3 KM LARGEST COVERGE IN KERALA NO USE... BECAUSE OF CONDTIONAL RULES
WORST CUSTOMER CARE .NO TRAINING GIVEN NOT BECAUSE O F CUST EXECUTIVES
AIRTEL 2KM- NO CONGESTION
COVEAGE IN CITIES/TOWN

VODAFONE 3 KM NOT CUSTOMER FRIENDLY
HARASSING CUST CARE
TATA GSM 1.5 KM
COVERAGE IN CITIES/TOWN

AIRCEL GPRS SPEED IN A EDGE NETWORK IS 5KB/S MAXIMUM (MOST AREAS IN KERALA
AND MINIMUM
WORST GPRS SERVICE IN KERALA
EDGE SPEED OF OPERATORS IN KERALA
AIRTEL EDGE 10KB/S TO 20KB/S 474RUPEE
BSNL EDGE 10KB/S TO 13KB/S 230 RUPEE
IDEA EDGE 20KB)S TO 40 KB/S 600 RUPEE
I PLEAD TRAI TELEPHONE REGULATORY...OF INDIA TO BRING MOBILE NUMBER PORTAL SYSTEM AS SOON AS POSSIBILE
PLEASE HELP US FROM AIRCEL PLEASE WE ARE BEGGING PLEASE HELP US PLEASE..
SAVE US SAVE US........
WHO WILL SAVE US FROM AIRCEL...SUFFERING ARE LOT.... CANNOT SUFFER ANY MORE..... URS SINCERLY SOORYA

SAVE US FROM AIRCEL

i using the aircel internet sevice for about 3 months first two months the internet was working properly on my pc . but form last month i facing huge dficult connectin the internet on my pc . i have called several times customer support my they r just registering my compliant and doing nothing . i am facing problem i recharged with 98 rs but i now regert ..

I am the client of Aircel mobile service provider, my number is [protected], I am from Kashmir. My Aircel SiM card is in Roaming, But I am so much fedup from the Aircel company. Nothing any service in Bangalore, almost I spend 3 weeks in Banagalore. An there is a problem incoming call is not comming on my cell phone but out going is going but through Vodaphone service. Same problem in Andhra Pradesh, at in Puttaparthy and Tirupati. As for me it is a big problem because my Guests came from South africa they was so much unhappy from this company and they told me what the hell is this company is, is this is indian company or international I answered I don't know, but I got lot of problems every time but customer care people never solve my problems. I lost near about 80,000 in other states in roaming structure, after going back to Srinagar I am going directly to Consumer Court and definitly I will register the case and I want my lost money because I have collect all proofs. Today at 12:30 in Mumbay my mobile shows no towers I go to vodaphone office on Spring office and meet one guy he told me we have only network connection with Aircel company and he gave me another office of Vodaphone at charni road, gowwadi, Kranti Nagar I meet there they told me we don't have any connection with Aircel, at last they told me sorry. I asked them then why your company gives connectivity services in Bangalore, they told me we don't have I think you are wrong then spent 3 Hours in whole market asking other peoples where is Aircel office at last I reach there. this time I have issued 5 tickets for my clients from Jammu to Srinagar how they contact me and at last they told me we have booked car because your mobile comes switch off we think there is no availablity in airlines for srinagar. it is a another big loss and i spend 2675 rs each ticket and all tickets are non refundable. and when I meet the guy in Aircel office he make me fool and told me my incoming is closed due to non payment of bill I told this guy I will pay here please release my connectivity he told me you cannot pay here because it cannot go in my account to recharge then I got more angry, I told company is same then why you use computers take the ledgers do like old job, he told me we cannot do anyting. I call to srinagar my friend told please ask customer care they answered me your simcard fails how it fails even my mobile comes switch off. how is it possible my sim card goes failed. I will get panelty from Aircel company through consumer court legally I am collecting all proofs and all bills. It is more rubbish company, it makes people fool.

Sir,
I have aircel prepaid connection.And now i'm facing much problem in this connection.many times in the middle only when i'm surfing the connection gets cut due to which I lose my all searched material.And also the speed of the internet is also very slow.Please !! help me to get out of this problem.I will be thankful to you.My mob. no.is [protected].

issues with the collection team, there was no bill sent and still bugging for payment, calling ladies and using abusing words.....

i am prashant kumar from patna my no is [protected] i am using aircel from long ago, but from 26th december 2009 i was at nepal and not used my aircel no. On 24th january when i came back i restarted my balance was less than i left it . When i contact customer care they said that it was your friends zone that was activated on 11th january but i said that my cell was off then they said that they dont know anything abut dat what can i do now...

Sir i need a problem in sim when ever i restart my mobile there is a message " INACTIVE SIM" after few min Sim can active and sim Contacts Cant be deleted so many and many times they are replaced in Sim. And one of the main Problem is if i used NOKIA type mobiles i receive the Messages at the same time i open mobile will be restart Please Help to This Problem. . . . .

I am not able to make outgoing call from last 24 hrs and I have made the complaint through the customer care around 4-5 times but till this time it is not done up. Also there is no problem regarding the payment as I have already made the payment in advance and my connection was cut after giving the payment. Also they dont send the phone bills on time and then cut the calls without any notification and then require hours to release the same lines...