Aircel Complaints & Reviews

Sir,
I am a AIRCEL user in Burdwan,I got a message from a number 57000 on 21FEB,2010 that i have been charged Rs.30 for activating Friends Zone service which i had never done.In the message a number 570001 was give for deactivating service . I tried to deactivate the service many times but the call did not connected,even for using the service I was not able to call on 57000. I complaint to their customer care service and requested for deactivating the service.They promised they will deactivate within 48 hrs.I again called to know the status of complaint and they informed that it had been deactivated but again on 23 MARCH,2010 i got a msg mentioning that my service has been renewed and Rs.15 had been charged.I again complaint to customer care service but they tried to ignore by asking me to call after 48hrs,sometime after 24 hrs,sometime they promised to call me back to solve my problem....and so on but nothing has been done yet regarding my complaint and i am unable to call that number 570001 to deactivate the service even I am not able to call on 57000 to use the service.In this way they are still cheating me.Please help me sir.

Disappointment in every contact end.. Where ever and whom ever i contact nothing happens and it ends in false promises..

Let me copy and paste my compliants list.. I'm going copy and paste only a single mail.. There are numerous mails and and phone calls which is behind the mishap.. I'm mentally torchoured by the AIRCEL and TEAM.... AIRCEL A REAL BIG CHEATING COMPANY..



Hi Farhath Naz Ara

I hope u would have received multiple mails from me.. U might have received mail as a corbon copy.. Still no response from ur end.. I thought u r the higher authority than corporate care guys.. I was in no mans land..
So i thought an eye to eye interaction may solve my problem.. I went to aircel towers in poonamalle high road, Spoke with MANILEELAN explained him that SANTHOSH([protected]) was following up my case and suddenle he is not picking up my call and that is the reason i'm here.. Mr MANILEELAN said that reversal for no-[protected] for Rs 238 and also Rs 768 for the no-[protected].. He promised tat he will be done for sure in the march month's bill no surprise and it didn't happen again..




--- On Wed, 3/3/10, Ramesh <[protected]@yahoo.co.in> wrote:


From: Ramesh <[protected]@yahoo.co.in>
Subject: Aircel is also known as useless customer service...
To: [protected]@aircel.co.in
Cc: [protected]@aircel.co.in, appellate.[protected]@aircel.co.in
Date: Wednesday, 3 March, 2010, 1:49 PM


I don't want to repeat my issue again and again.. Some has to contact me immediately and fix the issue once for all.. Else all the mishap, hardship, loss and agony face in my end will be escalated to consumer redressal..
--- On Thu, 28/1/10, Corporatecare <[protected]@aircel.co.in> wrote:


From: Corporatecare <[protected]@aircel.co.in>
Subject: RE: Reply To Your Mail Dated[protected] / Ref: [protected]-[protected]-[protected]
To: "'Ramesh'" <[protected]@yahoo.co.in>
Date: Thursday, 28 January, 2010, 1:19 PM





Dear Customer,



With reference to the mail below and as per the discussion had, we would like to inform you that an amount of Rs.30/- charged towards dialer tune service and the same will feature in the ensuing bill.



Thanking you and assuring you of our best services at all times.



Warm Regards,



Santosh
Aircel
Customer Service Delivery



PS: In case you require any further assistance, please

> Call our toll free number [protected] available only from your local Aircel mobile.
> Mail us at [protected]@aircel.co.in
> Fax us at[protected].

From: Ramesh [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, January 27, 2010 11:41 AM
To: Corporatecare
Cc: nodalofficer_chn
Subject: RE: Reply To Your Mail Dated[protected] / Ref: [protected]-[protected]-[protected]



Hi santhosh,

My aircel bill no:[protected] display the charges of Rs.149.90


Details of charges



Rental - 37.50

Closed user group - 25.00

Itemised bill charges – 25.00

Dialer tune - 30.00

Usage charges - 18.40

Service charges - 14.00



Total - Rs. 149.90/-



The above charges is just for 5 days.. It is not fair to charge me the whole month rent amount for CUG, Itemised bill charges, Dialer tunes just for 5 days..

As already we discussed about tat and u accepted to waive of the charges for the same(CUG, Itemised bill charges, Dialer tunes)..



As per my calculation, after waiving the charges I’ve to pay only Rs. 61.65/- including service charge..



Details of my calculation listed below.,



Rental - 37.50

Usage charges - 18.40

Service charges - 5.75



Total - Rs. 61.65/-





It is not fair to pay the charges twice the month.. Pls do check that and do the need ful..





Thanks and Regards.,



Ramesh M.S



--- On Mon, 25/1/10, Corporatecare < [protected]@aircel.co.in > wrote:


From: Corporatecare < [protected]@aircel.co.in >
Subject: RE: Reply To Your Mail Dated[protected] / Ref: [protected]-[protected]-[protected]
To: "'Ramesh'" <[protected]@yahoo.co.in>
Date: Monday, 25 January, 2010, 12:27 PM





Dear Customer,



With reference to the mail below, we would like inform the following,



* Sweet dream subscription has been cancelled for the mobile numbers [protected]-[protected] as per your request.
* Aircel mobile tv subscription has been cancelled for the mobile number [protected] as per your request.
* An amount of Rs.50/- has been reversed charged towards itemized bill and cug access fee for the mobile number [protected] and the same will reflect in the ensuing bill.
* An amount of Rs.388.08/- has been reversed charged towards cug calls and Rs.30/- charged towards sweet dream for the mobile number [protected] and the same will reflect in the ensuing bill.
* An amount of Rs.3.10/- has been reversed charged towards cug calls for the mobile number [protected] and the same will reflect in the ensuing bill.
* An amount of Rs.11.47/- has been reversed charged towards late fee for the invoice dated 20/12/2009 and the same will feature in the ensuing bill.
* Enclosed rework sheet for your immediate reference.



Your reference number is 1-[protected]



Thanking you and assuring you of our best services at all times.



Warm Regards,



Santosh
Aircel
Customer Service Delivery



PS: In case you require any further assistance, please

> Call our toll free number [protected] available only from your local Aircel mobile.
> Mail us at [protected]@aircel.co.in
> Fax us at[protected].

From: Ramesh [mailto:[protected]@yahoo.co.in]
Sent: Monday, January 18, 2010 11:08 AM
To: Corporatecare
Cc: nodalofficer_chn
Subject: RE: Reply To Your Mail Dated 27-11-09 / Ref: [protected]



To whom so ever it may concern.....

I'm very dissappointed as always.. till now my bill has not been reversed even after multiple compliants.. Some one contact me immediately or i've to desperately cancell the service.. But anyway i'll get my claims from consumer redressal court..


--- On Tue, 1/12/09, Ramesh <[protected]@yahoo.co.in> wrote:


From: Ramesh <[protected]@yahoo.co.in>
Subject: RE: Reply To Your Mail Dated 27-11-09 / Ref: [protected]
To: "Aircel" < [protected]@aircel.co.in >
Date: Tuesday, 1 December, 2009, 10:24 PM

I’ve sent an email stating the insufficient reversal amount for my complaint.. I didn’t even get any reply for that.. By the time the outgoing calls is barred for both [protected] and [protected] numbers.. This billing dispute is really making me aggravated.. Normally I don’t become irate, but aircel is making me irate.. I want this issue to be resolved immediately.. I’m completely exausted because of you guys.. I think I’ve to escalate this issue through consumer redressal..

--- On Tue, 1/12/09, Ramesh <[protected]@yahoo.co.in> wrote:


From: Ramesh <[protected]@yahoo.co.in>
Subject: RE: Reply To Your Mail Dated 27-11-09 / Ref: [protected]
To: " Corporatecare " < [protected]@aircel.co.in >
Date: Tuesday, 1 December, 2009, 6:36 PM

Sub: Insufficient reversal amount for my compliant..



Hi Santhosh,



I got your reply for my mail dated 27.11.09.. Thank you for your speedy action in this regard.. I also thank you for activating CUG for my no [protected] with in a day after my complaint.. I highly appreciate your speedy action in this regard..



In your reply mail I saw the soft copy attachment listing the reversal details for all the numbers.. I’m listing the reversal details sent by you for your reference so u could have a quick look in this regard..





REVERSAL DETAIL FOR [protected]



DATED


TIME


TYPE


NUMBERS


DURATION


CHARGES

11/13/2009


21:55:02


CONC


[protected]


0:46:34


12.6

11/13/2009


23:17:26


CONC


[protected]


0:14:29


4.5

11/14/2009


8:51:16


CONC


[protected]


0:08:57


2.7

11/14/2009


15:47:04


CONC


[protected]


0:00:32


0.3













Reversal


20.1





REVERSAL DETAIL FOR [protected]



11/17/2009


8:49:53


CONC


[protected]


0:00:21


0.49

11/17/2009


8:50:39


CONC


[protected]


0:00:10


0.49

11/17/2009


8:51:01


CONC


[protected]


0:10:55


5.39

11/17/2009


20:55:57


CONC


[protected]


1:30:07


44.59

11/17/2009


22:28:05


CONC


[protected]


0:08:51


4.41

11/18/2009


8:44:30


CONC


[protected]


0:16:08


8.33

11/18/2009


9:05:54


CONC


[protected]


0:02:36


1.47

11/18/2009


9:13:38


CONC


[protected]


0:03:15


1.96

11/18/2009


18:29:57


CONC


[protected]


1:32:35


45.57

11/18/2009


20:04:03


CONC


[protected]


0:02:55


1.47

11/18/2009


20:12:06


CONC


[protected]


0:07:57


3.92

11/18/2009


21:13:00


CONC


[protected]


0:21:09


10.78

11/18/2009


21:49:33


CONC


[protected]


0:00:37


0.49

11/18/2009


21:52:31


CONC


[protected]


0:50:22


24.99

11/18/2009


22:43:13


CONC


[protected]


0:07:26


3.92

11/19/2009


8:01:26


CONC


[protected]


0:51:30


25.48

11/19/2009


9:03:00


CONC


[protected]


0:00:54


0.49

11/19/2009


16:22:37


CONC


[protected]


0:08:04


4.41

11/19/2009


18:31:44


CONC


[protected]


0:01:19


0.98

11/19/2009


18:59:01


CONC


[protected]


1:11:02


35.28

11/19/2009


20:10:40


CONC


[protected]


0:11:50


5.88

11/19/2009


20:23:24


CONC


[protected]


0:01:18


0.98

11/19/2009


20:51:10


CONC


[protected]


1:03:47


31.36

11/19/2009


21:55:41


CONC


[protected]


0:40:54


20.09

11/19/2009


22:36:52


CONC


[protected]


0:01:36


0.98













Reversal


618.43





In your attachment for the no [protected] I didn’t see the complete details for the reversal.. But the reversal amount for your perception seems to be matching.. But which is not an appropriate reversal..





REVERSAL DETAIL FOR [protected]



11/13/2009


20:05:08


CONC


[protected]


1:26:00


9

11/14/2009


20:40:01


CONC


[protected]


0:12:02


3.9

11/15/2009


15:49:56


CONC


[protected]


0:00:27


0.3

11/15/2009


21:09:31


CONC


[protected]


0:20:44


6.3

11/16/2009


9:21:22


CONC


[protected]


0:01:07


0.6

11/16/2009


13:54:35


CONC


[protected]


0:00:27


0.3

11/16/2009


18:47:13


CONC


[protected]


0:05:00


1.5

11/18/2009


19:46:04


CONC


[protected]


0:08:10


2.7

11/18/2009


20:50:07


CONC


[protected]


0:45:54


13.8

11/18/2009


22:45:14


CONC


[protected]


0:01:26


0.6

11/19/2009


20:25:19


CONC


[protected]


1:31:11


27.6













Reversal


66.6





I think u got all the reference from all the above details.. The reversal amount listed for each no is not an appropriate reversal.. In your attachment you have reversed the amount from my itemized billing..



I think you know that aircel’s itemized billing list the details of the call log after the free minutes.. If CUG is activated promptly immediately after my form submission, these CUG minutes would have not wasted my free minutes..



I’m listing the plan details of each number for your reference below..



[protected] – SPEAK 225 PLAN..



[protected] – FREEDOM BENEFIT LIFE TIME PLAN..



[protected] – SPEAK 225 PLAN..





Considering the above plan for all the numbers, I need the CUG minutes should be completely neglected without affecting my free minutes.. So the calls what I’ve made for non CUG numbers would have been recorded as free calls.. Then I want my bill to be calculated for the remaining calls .. I also want the Service Tax+Cess @10.30% amount to deducted after the reversal for the appropriate minutes.. I also wish to be compensated with a month of free service for all the difficulties I have faced with aircel..



Failing in which it will be reflected in non payment and also I’ll definitely consider switching my mobile service to a different service provider..



Expecting your speedy action in this regard also..



Thanking you.





Regards



RAMESH M.S



--- On Mon, 30/11/09, Corporatecare < [protected]@aircel.co.in > wrote:


From: Corporatecare < [protected]@aircel.co.in >
Subject: RE: Reply To Your Mail Dated 27-11-09 / Ref: [protected]
To: "'Ramesh'" <[protected]@yahoo.co.in>
Date: Monday, 30 November, 2009, 7:55 PM





Dear Customer,



With reference to the mail below, we would like to confirm the following,



1. An amount of Rs.20.10/- has been reversed charged towards cug calls on the mobile number [protected] in the bill dated 15/11/2009 and the same will feature in the ensuing bill 15/12/2009.
2. An amount of Rs.66.10/- has been reversed charged towards cug calls on the mobile number [protected] in the bill dated 20/11/2009 and the same will feature in the ensuing bill 20/12/2009.
3. An amount of Rs.618.43/- has been reversed charged towards cug calls on the mobile number [protected] in the bill dated 20/11/2009 and the same will feature in the ensuing bill 20/12/2009.
4. The mobile number [protected] will be consolidated with the mobile numbers [protected]-[protected] from the ensuing bill cycle 15/12/2009. However, Cybernet slash support Cug (closed user group) has been activated for your mobile number [protected] with effect from 28/11/2009.
5. We herewith enclosed rework files and soft copy of the November bills for your immediate reference.



Regret for the inconveniences caused in this regards.



Thanking you and assuring you of our best services at all times.



Warm Regards,



Santosh
Aircel
Customer Service Delivery



PS: In case you require any further assistance, please

> Call our toll free number [protected] available only from your local Aircel mobile.
> Mail us at [protected]@aircel.co.in
> Fax us at[protected].

From: Corporatecare
Sent: Saturday, November 28, 2009 4:55 PM
To: 'Ramesh'
Subject: RE: Reply To Your Mail Dated 27-11-09 / Ref: [protected]







Dear Customer,



With reference to the mail below and as per the discussion had with you, we would like to inform you that we are working on your complaint (regarding reversal of cug calls) and will revert to you at the earliest.



We are pleased to inform you that Cybernet slash support Cug (closed user group) has been activated for your mobile number [protected] with effect from 28/11/2009.



Your reference number is 25923050



It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.



Thanking you and assuring you of our best services at all times.



Warm Regards,



Santosh
Aircel
Customer Service Delivery



PS: In case you require any further assistance, please

> Call our toll free number [protected] available only from your local Aircel mobile.
> Mail us at Corporatecare @aircel.co.in
> Fax us at[protected].

From: Ramesh [mailto:[protected]@yahoo.co.in]
Sent: Friday, November 27, 2009 4:27 PM
To: Corporatecare
Subject: Multiple complaints – Terrible cus service (COMPLIANT NO –[protected].



Multiple complaints – Terrible cus service (COMPLIANT NO –[protected]..



Sub: Request for activation of CUG for the following numbers – [protected], [protected], [protected]..

Also revert my bill deducting CUG minutes in ([protected] and [protected]) numbers..

Also need for compensation for all the troubles I’ve faced ( calling aircel agent multiple times).. Which inturn increased my bill for the no – [protected]..

I need to be compensated for one month of free service for all the 3 numbers for the terrible troubles I’ve faced because of your negligence even after my repeated reminders through your agent..



Hi this is Ramesh hope this has become a familiar name for u guys.. As always I’m with the issue here.. I’ve got used to issues with aircel which is really making me to concern to switch my mobile service provider..



On 29th october I proposed for CUG connection for the following numbers – [protected], [protected], [protected].. The proposal was made through MEENATCHI SUNDARAM (mob:[protected]) an aircel agent.. I’ve given all my documents and photocopy of my office ID card (CYBERNET SLASH SUPPORT) to get my number activated in corporate CUG.. All the documents was given on the same day.. Plan details of the number is as follows



[protected] – Inititally it is a prepaid number was proposed to change it to postpaid so I can avail CUG connection.. Proposed plan is Speak 225..



[protected] - Inititally it is a prepaid number was proposed to change it to postpaid so I can avail CUG connection.. Proposed plan is Freedom Plan.. I paid the initial amount the same day Rs 551/-



MEENATCHI SUNDARAM told me that the conversion will take place with in 24 hours, which didn’t happen as usual.. After repeated calls he told me to recharge the no([protected]) for Rs 10/- I recharged online for which I lost 20 rs because the money is taken out of my card but it failed to recharge.. So I called MEENATCHI SUNDARAM to inform this.. Then he told that he will take care.. Then I didn’t get any response.. Again after repeated call to him he said the address was updated incorrectly in my primary no which is [protected] so he processed again.. He said if its an individual connection he can make that number activated quickly since its CUG type of connection its taking long time because of address mismatch.. But the weird part is I’m receiving monthly bills in the same address.. I completely don’t understand how the address is mismatched.. I subitted my PASSPORT, MY OFFICE ID as my address proof and I don’t how mismatch happened..



Then finally after 4 or 5 days of my CUG proposal, [protected] number is activated.. Then in the mean time again I made repeated call to Mr. MEENATCHI SUNDARAM to status about [protected].. Finally he said the no – [protected] can’t be converted as postpaid and he need to update a new no to that SIM.. So he gave me [protected] as a replacement no for [protected].. Again I called him many times to know when that will be activated..



After repeated calls to him he made [protected] number activated after 7 or 8 days..



I was in a set of mind that all the number is activated as CUG and I started making calls.. Usually I’ll check my unbilled amount with the mesg called “LIMIT” Saw my primary no – [protected] bill was increasing like rocket. So I called cus care.. There I was shocked.. I came to know that my primary no – [protected] is still an individual connection..



So I called Mr. MEENATCHI SUNDARAM to know about what is my situation he said yes the number is still individual.. He said I can’t call the other 2 numbers for free but those numbers call for free.. So I was only receiving calls from those 2 numbers..



Mean time I received my bill of Rs 1169.24.. As a humble customer I paid the money for which I didn’t ask for any re-embursement and paid my bill.. The bill included my calls to those 2 numbers for which I was not told that it is still not a CUG.. After some time the other 2 numbers([protected] and [protected]) got mesg saying that the unbilled amount for Rs 814/- is due for pending..



Again I was shocked..



[protected] no is only used to call [protected]..



Then [protected] is used either for calling [protected] and also does normal usage.. That too the usage would not go beyond 600 min, which is free minutes for speak 225 plan.





I called Mr. MEENATCHI SUNDARAM saying again the mishap happened.. He said that there is no problem an he will revert the deducting CUG calling minutes when the bill is generated.. So I used normally..



I got the bill for the Nos ([protected] and [protected]) on Nov 24th for Rs1086.08/-.. I called Mr. MEENATCHI SUNDARAM he said he will take care and he will deduct the money for CUG usage and he will tell me amount that I’ve to pay.. But no reply from him.. I called him the same day but no he did’t attend my call..



I called Mr. MEENATCHI SUNDARAM next day (25th Nov), he said he will take this day.. He said evening he will go to office and he will call me after check my bill.. So he will say the money I’ve to pay.. As usual no call from him.. I called him around 19:30Hrs and he didn’t pickmy call.. I got an SMS saying that he will call me around 21:00Hrs.. But again no response from him..



I called Mr. MEENATCHI SUNDARAM again the next day(26th Nov). I said that I’m going to file a compliant.. He said by today evening all the issues will be fixed and if not he asked me to lodge a complaint.. As usual he never called me that evening and neither picked up my call..



Then next day (27.11.09) I found that the out going is barred.. I called Mr. MEENATCHI SUNDARAM thrice but didn’t pick my call.. After some time I got call from him saying that he can’t do anything.. Asked me to call cus service to lodge compliant..



This is very terrible.. If he is not able to do anything he should have told me in the beginning saying that he is not an authorized person for fixing issues.. So I might changed my contact point to any other in aircell..



Then I called cus care no – 57777 and spoke to divya made a compliant regarding this.. COMPLIANT NO – 25908014.. She said she 48 hours to check the status.. I already waited nearly 28 days for fixing this issue and again 48 hours.. Which seems to be starting from scratch.. Because she is of no clue of my ongoing issue..



I’m really very very very highly disappointed…





I want this issue to be fixed as soon possible.. I need the 3 numbers to be activated immediately..



I want the bill to be deducted for the CUG usage for the Nos ([protected] and [protected])



I need my no – [protected] to be compensated for my repeated calls made to Mr. MEENATCHI SUNDARAM which is worth for nothing..



I need to be compensated for one month of free service for all the 3 numbers for the terrible troubles I’ve faced because of your negligence even after my repeated reminders through your agent Mr. MEENATCHI SUNDARAM..



All the above concerns should be full filled immediately… As a 37 months old aircel customer I deserve it.. Failing in which it will revert in non payment and also I will switch my mob service provider..



Expecting your speedy action in this regards..



Thanking you





Regards



RAMESH M.S

Hi,

The above mentioned no. is from Aircel, I have purchased this no. in the month of November 2009 and it was working fine however on 22 March 2010 at around 20.00 hrs it stopped working as signals were not there and there was a message saying "SIM REGISTERATION FAILED", the next day I went to Kamla Nagar Aircel Store to know about this, they told me that that your sim has been damaged and you have to purchase a new sim and your no. will start working again and for this I will be charged Rs.25, I paid the amount along with my driving license original and a photocopy but then they said that your no. has been suspended from backend

When I enquired why "they told me that this no. has been suspended by NDNC stating that I was using this no. for telemarketing purposes and someone who has registered with NDNC has complained for my no. which is completely wrong, I replied them to check my call records but they said that no. cannot be activated

Neither they are telling me the no. of that complainant nor they are helping me in activating my no.

So I want to know that why my no. cannot be activated

Eagerly waiting for your precious reply as I want my no. back with all the existing services activated as well as balance amount.

Regards
Manu Singhal

I have used Aircel post paid services, my cell num was [protected].

I have written several emails to Aircel but still i'm waiting for my security deposit. I have got several calls from them regarding the same and everytime they reply with the same excuse that one of their executive will come and deliver the cheque to me.

Still i'm waiting for that person.

Please look into this matter.

Thanks

Ravi Prakash
[protected]

iam using aircel pocket internet they told 64kbpss speed will come but now speed is less than 1kbps plase take action on aircel or tell to them increase speed

Dear,

I am facing very problems since Jan 2009 and this is 4 or 5 time complaint. i have already paid Rs. 888+92 = 980/- Via Chq. no.510416 from ICICI Bank for Lifetime Advance Rent Corporate Scheme. Chq. has been cleared. now i saw current bill that advance rent has been adjusted.



But, Today (Date : 20/03/20210),Create a new Story, Your Executive Ms. Kavita calling me and say to me for submitted the bill Rs.1031/- Advance rent include otherwise our executive come at your home for collect the this payment. i say that ' maine already advance rent de diya hai nov. mein aur new bill mein adjust bhi ho chuke hai aapki aur se hi fault tha jo galti se lag gaye the aapke executive mujhse iss case ke regarding mil bhi chuke hai. but your executive say that "Aapko yeh advance rent dena hoga " Jab maine Advance rent dubara dene se mana kiya to kaha ke " Aapko yeh bill to dena hi hoga aur main apne executive ko aapke address par bhej rahi hoon. I am very upset in this matter, My office work has been halted and I am totally frustated,







I request to TRAI again please take any action against this Issue.









[protected][protected][protected][protected]
From: Nodalofficer delhi <nodalofficer.[protected]@aircel.co.in>
To: Manish Agarwal <manish.[protected]@yahoo.com>
Sent: Fri, 5 March, 2010 12:49:40 PM
Subject: RE: No. disconnect without My permission ([protected])


Dear Mr. Agarwal,



Thank you for writing to Aircel.



We would like to inform you that, we have shared the contents of the said mail with the concerned department and our executive has got in touch with you. As per the revert from our concerned team, the issue has been resolved and therefore we are not disconnecting your Aircel number.



Further, we extend our apologies for the inconvenience caused to you.



We look forward to a long and fruitful association with you and assure you of our best services always.



Thanking you.



Warm Regards



Nodal Officer

Aircel (Delhi Circle)

Website:www.aircel.com.



From: Manish Agarwal [mailto:manish.[protected]@yahoo.com]
Sent: Friday, February 26, 2010 10:42 PM
To: Nodalofficer delhi
Cc: Gaurav Sharma
Subject: Re: No. disconnect without My permission ([protected])



Dear ,



Outgoing facility was withdrawn by you tomarrow on dated : 25/02/2010. this is fourth or five time when my outgoing facility of this no. was withdrawn by you. what want you ?? i don't know So, now i want to you that please disconnect this no. permanately and reverse Advance rent by PO/DD on my address . for any clarification you call @ [protected].



Regards..,



Manish Agarwal

Mobile : [protected]




[protected][protected][protected][protected]

From: Nodalofficer delhi <nodalofficer.[protected]@aircel.co.in>
To: Manish Agarwal <manish.[protected]@yahoo.com>
Sent: Wed, 24 February, 2010 5:10:58 PM
Subject: RE: No. disconnect without My permission ([protected])

Dear Mr. Agarwal,



Thank you for writing to Aircel.



We would like to inform you that, the adjustment of Rs 1004.49 has been initiated and the same will reflect in your next bill. Further, we request you to clear your dues in the amount of Rs 26.51.



As per our telephonic conversation we would like to clarify that, the Corporate 888 advance rental plan is valid for lifetime.



We look forward to a long and fruitful association with you and assure you of our best services always.



Thanking you.



Warm Regards



Nodal Officer

Aircel (Delhi Circle)

Website:www.aircel.com.





From: Manish Agarwal [mailto:manish.[protected]@yahoo.com]
Sent: Tuesday, February 23, 2010 8:41 PM
To: Nodalofficer delhi; corporatecare delhi
Cc: [protected]@trai.gov.in
Subject: Re: No. disconnect without My permission ([protected])



Myself Manish Agarwal, I am a Aircel Postpaid no. [protected] since Dec. 2009 i am facing very problems. i have already paid Rs. 888+92 = 980/- Via Chq. no.510416 from ICICI Bank for Lifetime Advance Rent Corporate Scheme. But company demanding me to pay the again for this Rent. this is third complaint in one month.



TRAI : Sir, Please take any action against this mail...previous complaints are below mentioned...










[protected][protected][protected][protected]

From: Nodalofficer delhi <nodalofficer.[protected]@aircel.co.in>
To: Manish Agarwal <manish.[protected]@yahoo.com>
Sent: Fri, 12 February, 2010 6:19:12 PM
Subject: RE: No. disconnect without My permission ([protected])

Dear Mr. Agarwal,



Thank you for writing to Aircel.



We would like to inform you that, due to some technical issue your Aircel number got disconnected again. However, that issue has been resolved and your Aircel number has been reconnected.



We extend our sincere apology for the inconvenience caused to you for the same.



We look forward to a long and fruitful association with you and assure you of our best services always.



Thanking you.



Warm Regards



Nodal Officer

Aircel (Delhi Circle)

Website:www.aircel.com.





From: Manish Agarwal [mailto:manish.[protected]@yahoo.com]
Sent: Friday, February 12, 2010 1:11 PM
To: Nodalofficer delhi
Subject: Fw: No. disconnect without My permission ([protected])



I want know that why you disconnect this no 3 times while i requested to you that i want this no. continue. who is responsible for my loss when this no. was disconnect your..



please give me reply???????????



----- Forwarded Message ----
From: Nodalofficer delhi <nodalofficer.[protected]@aircel.co.in>
To: Manish Agarwal <manish.[protected]@yahoo.com>
Sent: Thu, 11 February, 2010 11:19:53 AM
Subject: RE: No. disconnect without My permission ([protected])

Dear Mr. Agarwal,



Thank you for writing to Aircel.



As per our telephonic conversation, we would like to reiterate that the services to your Aircel number has been re-connected.



We regret the inconvenience caused to you for the delay in re-connection.



We look forward to a long and fruitful association with you and assure you of our best services always.



Thanking you.



Warm Regards



Nodal Officer

Aircel (Delhi Circle)

Website:www.aircel.com.





From: Manish Agarwal [mailto:manish.[protected]@yahoo.com]
Sent: Saturday, February 06, 2010 9:47 PM
To: Nodalofficer delhi
Cc: Care delhi
Subject: No. disconnect without My permission ([protected])



Dear Sir,



This is Manish Agarwal from Ghaziabad (Delhi Circle). User of Aircel Mobile No. [protected]. Firstly My no disconnect without my permission and confirm on dated[protected] then i went to your Aircel outlet of CP, New Delhi and no has been reconnect but again this no disconnect on date 31/01/2010 and again i went Aircel outlet then no reconnect But now this no disconnect again on date 04/02/2010 permanantely. What is this???????????........ pls give me satisfied reply otherwise i go to consumer against you.





Regards..,



Manish Agarwal

912, kailash Nagar,

Gali No.1, ghaziabad -201001



[protected]

Respected Sir,
Last evening (19/03/10) at 7:30 P.M I got a message from Aircel that if I do recharge my mobile by Rs. 75/- then I'll get Rs.65/- main balance & Rs.10/- Dedicated Balance.So, I have recharged my mobile as per the instruction & I also got the confirmation message i.e. You have successfully recharged your Account by Rs.75/-.
But now the time is 14:04 P.M(20/03/10) & I also call Aircel Customer Care for 6 times since last night.Last night they told me that it seems, there would be some problem in their database & they will resolve it by two or three hours.But after 19 hrs they are telling me that I didn't done any recharge of Rs.75 yesterday.So, what can I do now?

Mobile No. [protected]
Service Provider: Aircel, Kolkata
Complain No. [protected]

Sir,

I am Aravind , am using Aircel postpaid connection, and i would like to change my postpaid connection into prepaid for the following number [protected]. i took this request to your aircel center which is to be located in little mount 3months before and am keep on going and asking them often, but stil they didn't take any actions, for the past 3months am paying the bill without using that number. could you please change the conection from postpaid to prepaid for the number mentioned above.

Thanks,
Aravind G.A

Sir

I had purchased prepaid starter pack of aircel cellular, i am a dealer, soon after purchase of starter pack company changed the price of lifetime starter pack to just 299 and then slowly it came down to just 70 Rs. now.

I had mailed to nodel officer, Appellett authority and distributor various times but there is no response from the concern officers, i had sent registered post to the chennai head office but no reply from the company till today.

Can any one guide me what can be done on this matter.

copy of purchas bill i have but present i do not have scanner.

Dear Sir /Mam
i am user of aircel mobile services our prepaid mobile no is [protected],

on 6th morch 11.35am i have one SMS received from +5800(you have been charged for RS.15 for cosmo love move and u will get alert for next 30 days )

after receved this masg i have called to aircell customer care for refund our RS 15.00 but executive told me u have sent us a request for cosmo love then we aircell activate this service and charged RS 15 but i have not sent any msg or not called for any new service , on 6th march customer care call was my first call of that day
aircell is not ready to refund that mone any how kindly help,

regards
Syed Sohail Asghar Naqvi
[protected]

I am using post paid number from Aircel, Chennai for last 2 years, my number is [protected]. Suddenly my outgoing facilities were cancelled without any reason last month and after a long fight with the service provider, then they activated my number. From then i could make outgoing calls and incoming calls, but the problem is whatever the incoming call i receives it displays unknown number. So i was thinking my handset might be the problem and i changed to another mobile, again the problem was existing. Then i decided to make a complaint to the customer care, they said it will cleared in a while as usual. After very long fight, they said me to go nearby Aircel city to rectify your problem. Then i went nearby adayar cell city and they didnt have answer for my problem and directed me to go to main cell city located in Chinnamalai, Saidapet. I visited there also, they said it will be cleared in 24 hours. Till yesterday morning i was waiting and i decided to give complaint to nodal officer in the aircel service, i gave a formal complaint to nodal officer. But till now i didnt receive any response from them and kindly suggest me what can I do now. Can I make a complaint to consumer forum for this problem, if so what should i do and how to do.

thanks and regards

P.Tamilselvi

i want my aircel number [protected] outgoing call details. send on my maill id is [protected]@gmail.com.

Issue:
I know the billing format of all the mobile service providers have been changed. That doesn't mean that I should be charged with additional amount for the services which i have not opted for.I have 3 connections with Aircel ( a.[protected];b.[protected];c.[protected], out of which i have opted to keep 2 connections(b&c) under "Hold on Plan" starting 11.02.2010. When I checked the bill i recieved in my e-mail for the period[protected] to[protected], I am shocked to see that few charges to these connections were added without my consent.

for[protected]
1. Itemised Billing Rental Rs25 Component 26/01/2010 25/02/2010 25.00
2. STD PACK 45 Rental and Guiding 26/01/2010 25/02/2010 45.00
3. XPRESS 1000 SMS TopUp Rent and Discount Component 26/01/2010 25/02/2010 99.00

for[protected]
1. Itemised Billing Rental Rs25 Component 26/01/2010 25/02/2010 25.00
2. STD PACK 45 Rental and Guiding 26/01/2010 25/02/2010 45.00

Above mentioned are the discrepency charges.Those are the services which i haven't opted for.
So I called customer support on 11.03.2010(Thursday) to sort this out and Ayaz the floor supervisor told that he will register a complaint and will get back to me withing 72 hrs. but i din't receive any call back until 15.03.2010(Monday). So I called up [protected]@121 and got no response other than appologies.Finally Vijaya (Team Leader) told that she will get back to me before evening 5 pm today. But She didn't call me either. The Next day(16.03.201) morning she called me and told that my number was not reachable around 5:30 pm and that can't be true. She added that she will call me with an update before evening and got no response.

Now i am still waiting to get the billing issue sorted out and suffering badly by the response from Aircel. I know they are gonna disconnect my line after the due date. But i am not interested to pay my bill without the issue being sorted out. Please guide Me....

Sir,
mere pas Aircel prepaid mobile no.[protected] hai.maine isko kal subah dinank[protected] ko Rs.101.00 se recharge kiya,uske bad Rs.101.00 ka balance bhi aaya. Kuchh der ke bad mera balance aapne-aap Rs. 30.00 kam ho gaya.Costmor Care se puchha to bataya ki "[protected] se Dialer-tone activate hai. Iske liye sikayat note ki gayi.kuchh ghanto ke bad dubara Rs.30.00 kat liya gaya aur puchhane pe bataya gaya ki Aircel Friendz zone activate ho gaya hai. zabki mere no pe DND bahut pahle se activate hai aur koyi bhi private call nahi aayi hai.
aab aap khud hi samjhe ki is compeny aur iske owner/manager ko kya kaha zaye.

Once a call came to me that a cricket pack is for you i[censored] are intrested that press 1 & not then 2 i pressed 2 there then after some time a message came to me that thanks u r pack is being subscribed . so i called to customer care to deactivete this but Aircel mobile service provider company is not deactivating my cricket pack.after calling so many time in there customer care they only told me that they will deactivete that pack soon but from last 2 two months they regularly deduct the balance. And not working upon my request. I have called there customer care for dnd service they told me that they will activete this service in near 45 days but it will be near around 60 days the promotional are regularly coming on my mobile. due to this my studies are not going well and i m not in a position to handle this situation as much.so plse refund my money and remove my problem as soon as possible.

i agree to inform you that a tower of idea mts aircel any one install at our house roof it is fourth floor & 700 sft area available at konnagar ,hooghly (west bengal)
if you want to install any tower than contact with me my contact no. [protected].
Email ID:deepak.[protected]@gmail.com