Airtel — airtel sim deactivation, request for reactivation

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Airtel mobile number deactivated, need to reactivate

Hi
This's surendhiran r, im using airtel prepaid mobile number [protected] since 2006, im working in malaysia from 2012 and carried this number for my bank otp and other transactions

My number got deactivated on 07 june 2017, my father went to check with the airtel store in trichy within the grace period (19 june 2017 - 22 june 2017) but there was no proper reply from airtel store and simply "said will check and come back" and i reached india on 24 june and personally went to the airtel store and i got the same reply and they registered the complaint late on 26 june 2017, i told my situation that im will be back to malaysia on 02 july 2017 then they said ask your father to come, again the same reply from customer care “will check and comeback to you” till now no proper from customer care,
I made a complaint and send mail to customer care and told my issue, customer care guys, rather than trying to sort out the issue, always replying me with a default format mentioning the reason for deactivation. They them self knew it was not going to help me in any way. I further insisted them to sort this issue to escalated the issue to applet/nodal office, since then i had been talking to officials from applet/nodal office, guys from applet/nodal offices contacted me and enquired the issue. I had to repeat the same story over and over again. This is one issue i faced. Every time, when a airtel customer care guys calls, i had to repeat the same story. And those guys don’t follow up on my previous mails or what the previous guy talked to me, they simply send a reply mail with the same format and says will escalate to the next level
And i got a call from bangalore airtel customer care[protected] on 12 july 2017 the person said still the number is registered under my name and said will escalate to next level after that i got many call from different persons from airtel customer care but till now im not getting a proper solution and my number is not activated.

As my number is linked to pancard, aadhar card, passport, voter id, driving license, bank and other personal as well, im struggling now and unable to do my bank transactions and other things

As the airtel store customer care person registered the complaint late and im losing the number now.

Its been almost a more than 2 months im contacting the customer care and airtel store but till now i didnt get any proper solution for reactivation of my number.

Is it the way that you treating a loyal customer, no one in the customer care is ready to escalate the issue to the senior level/ next level / technical team because the “mistake made by a airtel customer care“ no-one has the responsible to solve the issue.
Daily i receiving call from different different persons from customer care they don’t know what was the issue an i need to explain from the fist and simply saying will escalate the issue
Just asking how many times you guys escalate my issue?
Asking why you guys stilling in customer care?
Are you guys sitting simply to waste customers valuable time?
Is airtel trying to push their loyal customers to permanently switch to other account?
The mistake made by a airtel store customer care till now no one is not responsible for this issue, i seen a worst response from the unprofessional airtel customer care
Why airtel is so irresponsible? Why don’t they understand that the mobile number is very important in todays. All the services like banks, aadharcard, passport, driving license and other social media’s etc are linked to a mobile number. Secure otp’s are send to the registered number. Having known this you should respond the customer as a priority and resolve the issue first

Kindly check this issue on immediate basis and help me to reactivate the number again as im in need of this number very urgently

Appreciate your swift reply and reactivation my number on urgent basis

Regards
Surendhiran r
[protected]@gmail.com