Airtel Complaints & Reviews

I am using my airtel sim card with number [protected] from 10 years no problem arived. but two days back suddenly it stopped signals and not even detecting.

Dear sir,

I am one customer of your airtel dth service in w. B. Kolkata-700059 and have took the connection in december 2019 with wb value sport hd pack. Customer id is [protected]. Airtel service personal came and installed the same properly and was working very nicely.

But since the beginning of april 2020 i am facing huge issue with the airtel dth connection.in every channel picture is coming and going off with blue/blank screen in every 10-20 seconds continuously and we are unable to view any programs.

We had raised seven complain id with airtel and called many support person of airtel many time since then and service engineer came twice and fixed the issue but every time the fix was temporary as after three to four day the same issue came back again and again. (Sr no.[protected], 23400922, 23456762, 23808555, 23826897, 23843960,[protected]

Service engineer every time informed that due to lockdown they are not able to give permanent solution but my concerned is that we are not able to get the dth service but have to pay charges for the same since two months. If airtel have any restriction to provide service properly during lockdown then airtel should have provision to not charge from customer i[censored]nable to provide service during lockdown

Taking money but not providing service in the name of lockdown is not expected from company like airtel.

Hence requesting to please frame policy accordingly "in lockdown if no service then no charging from customer".

Thanks & regards
Sudip bose
Location - w. B. Kolkata-700059

Dear sir

i have done 149 recharge twice for the
num : [[protected]]
order id: [protected]
operator id : [protected]

kindly refund the amount

thank you

The device is not working. it is not getting on or not connecting to the devices. while charging, device & battery is heated up. but not working....

Sir, actually on may 3, 2020, i have recharged mobile no. [protected]of rupees - 98 throgh paytm airtel reference no[protected] at 9:50am. By mistake, i opted recharge having unlimited internet /6gb pack in place o[censored]nlimited calls for 28 days. This recharge, i have done for my mother and she just use her mobile for calling only having simple small phone. So, my request is that kindly convert the scheme o[censored]nlimited calls on the same mobile number if some additional amount is required, i will do the same also. Please change the requested scheme. It will be a great support from your side and create loyalty among customers.

My phone number is [protected] I have recharged with RS 20plan in www.airtel.in . so i paid 20 the amount is deducted from bank balance but recharge is not done the transaction I'd is[protected].and I checked my transaction status is failed.so kindly refund the amount and transfer to my bank account.

I upgraded my hd setup box to xstream box. The same day itself noticed that the box picture quality is pathetic and not supporting the dolby sound as well. The picture is dark and a red tinge is present. I am using mi 49inch android smart tv. I checked with other amazon fire sticks and all. There no issue with the display.in box hdmi diagnostics its always showing hdr unavailable.
If you ca't rectify this issue, please refund my amount[protected] recharge+250 installation charge) and return back my old hd box.

I had recharged on 9th may 2020 of rs 598 on my airtel number [protected]. My rs-598 deducted from paytm bank through upi but recharge is undone and didn't recieve any message and in history of my airtel thanks app is not showing. Its been 2 days and recharge is undone. On 10th may 2020 i complaint on upi and they didn't respond well they mail m that they will contact me soon but didn't respond me. My upi reference id is[protected] and my complaint number is "572004". And paytm is not responding.

Mobile no=[protected]
Mail id = [protected]@gmail.com

Sir,
I am a new user of airtel payments bank. I recharged through it on 10/05/2020 but mistakenly entered the number wrong as [protected]. Please direct this recharge to my correct number [protected]. The transaction id is [protected]. The amount of recharge was ₹598.

Wrong number entered: [protected]
Correct number : [protected]
Amount: ₹598
Transaction id: [protected]

Thank you.

I am using airtel number for the last 20 years and a valuable customer. But in the last few months, i was treated like a valueless customer.
On april 11th, 2020 during the covid19 lockdown, the network just dropped and after a while, the sim wasn't working any longer. I've tried to reach them over the phone multiple times right from then, in vain. Every time i get through the ivr, the call ends abruptly without even connecting to any agents after holding the line for a long time. After all the failed attempts to reach them (Over the phone), i've decided to contact them via email as the ivr did mention that due to the government lockdown reasons there are limited agents who are working. Initially, the auto-response over the email mentioned that they would attend the issue within 72 hours. After about 4 days, that was extended to 96 hours. After which i started receiving auto-response stating that the email address was not associated with the registered phone number and i was asked to follow a link to get the email address registered, wherein an otp will be sent to the registered phone number (The one that was de-activated). Sounds meaningless and dumb! So, unless i associate the email address, none are going to help me and in order to associate it, i need an otp, which i can never access. It's a loop.
Then i tried to contact the nodal officer for assistance and that was even more pathetic. They were asking me for an sr (Service request) #. Now when their agents/office aren't working as per their ivr, how does that nodal officer expect me to provide an sr number? When there are none to assist me or at least listen to my concern in order to raise an sr#, how can i have one? This went on for weeks now. How can a nodal officer not know about this? Such a horrible miscommunication within the team.
Now, i'm unable to pay the bills or make any payments for any online purchases as the registered number to all my banking apps are unfortunately with airtel. I can't go out to make any payments (Bills) due to covid19 lockdown restrictions.
Since airtel wasn't working i had to enable bsnl mobile data and at one point i had to contact them for a specific setting. To my surprise, they have not just assisted me but also with just an sms. And that's what customer service is. You (Airtel) don't have to personally meet me or come to my home or to your office, there are different ways to reach out to your customer for assistance in this digital time. It's such a shame that a prominent service provider who raves about their service and network and app (Ironically the so-called "airtel thanks") makes no sense when customers like me really need help.

Amarasimhan

I have recharged my mobile number [protected] through net banking for rs. 598 on 10th mat 2020 and received an sms with transaction reference [protected] and airtel1/del/prepaid txn#[protected] of rs. 598. Bank transaction was also completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account.

Regards
Divya

I a user of airtel sim have by mistake recharged a lot of amount i wanted to recharge a lesser amount i by mistake recharged 4999 instead of 499 by mistake i selected a wrong data package so the package says it is valid only for 10 days and it is a international roaming pack please help me cancel my recharge and get the refund asap no one at the customer care is available to connect my call to the customer executive due to lockdown

My sister did recharge to my number with 449 but I didn't receive any recharge message but she is telling that her money was deducted from bank account.
Please refund my sister's money

My airtel number is non-operational for the past two days. The status of my sim card is showing error in the phone. I have tried in another mobile but the status is the same.

I have tried to reach out to customer care, but could'nt connect. So i send an e-mail to the airtel customer care. Their reply was since the mail id is not linked with mobile number they are not in a position to accept the request. They have provided an url to link the mail id to mobile number. Then after only they can accept it as compliant through mail.

Actually for linking the mail id with mobile number, the number should be in active status to recieve otp.

I have replied again saying that since the number is non operational (That is the complaint about) i couldn't link the mail id to mobile number. And i also requested a call back from them in my another mobile number for registration of compliant. But no response from them.

This mobile number is linked with my bank accounts and credit cards too
In this lockdown situation i couldn't do online transactions due to this sim card error.

I request your good office to take up the issue with competant authority so that the complaint be addressed asap.

Hello sir,
I have new connection of airtel digital tv. My phone number is wrong by mistake. Please i want to change my phone number. I suffering from some problem by this inccrect number because this not my number this any other person phone number. Please hear my complaints. I have a new connection and i written my retailer correct number but this mistake by my retailer so please this message send to airtel digital tv.
My name - ajay singh
My costumer i'd is [protected]

Hi Sir, please cancel my Sim card immediately. I have lost my SIM card. Since it is postpaid I'm getting monthly bills even though I'm not using. I'm using this SIM card for Hotspot. I lost this Hotspot along with SIM card in it 1 month ago. Please cancel it as soon as possible.

Network Connection Fee other D2h Customers not payable .
1.Tata sky Customers not payable NCF
2. Dish tv Customers not payable NCF
3 .Videocon D2H Customers not payable NCF

I submited request for recharging mobile no [protected] on 04.05.2020 via Airtel Thanks app for Rs 399. I got message payment pending. However, the recharge was also not done on this no. Please refund the amount in my account. Transaction ID[protected].

Himanshu Sammi

I have recharged my phone yesterday but still I'm not able to access my Internet. Due to lockdown I'm doing all office work from home through my mobile's Internet connection. Can you sort this out why I'm not able to access my Internet? I need this to be sorted out asap since I need it for office work.

Dear Sir/Madam
On 9 May 2020 I recharge my Airtel number [protected] through airtel thanks app but recharge failed and money deducted from my Union bank debit card/bank account. Recharge amount Rs 249 ( Unlimited Pack).
Transaction id[protected]