Airtel Complaints & Reviews

I have been facing network issues in airtel for a while now. Most of the time there is no or really bad network, mobile data doesn't work properly, there are a lot of call drops, my phone is always out of reach whenever someone tries to call me especially when I am at home.
I had raised a complaint regarding this in the airtel thanks app (on 26th may) where they mentioned it will be resolved within 8 days.
After this, I also visited the airtel customer care office where they said that the complaint on the app is more than sufficient and they cannot do anything further.
The issue wasn't resolved and the app only showed that it's taking longer than expected.
now the complaint is showing as resolved but there is no change in the network. I raised a complaint again for the same issue and the same things are happening. it said 8 days and it has already been 14.
I didn't expect this kind of service from airtel.

I have booked FASTag through Airtel Payments Bank on 10th of July 2020. It’s showing Validating Order from that day till now and not changing / updating the order status and the Order is still not confirmed from their end after full payment and documents also submitted. Customer care have no information apart from asking me to wait. Atleast if they can provide the docket number or tracking number for Courier if it's shipped, but airtel has no information on that too. I suppose it was a blunder choosing airtel for this service especially. If this is the case now after installing the tag if we encounter any issues god save us. Kindly update the application with recent order status and also provide the tracking number so it will be easy for a customer to trace the same. Kindly resolve this issue asap.
Regards,
Vaibhav
Transaction ID : FT[protected]

I recharged for 98 rs data pack in a mobile store. Recharge is successful but i didn't get any messages or services. I already tried that amount in airtel.in website but it would done that's why i go to the store. Yet i didn't receive my pack. It makes me really upset.

Payment Failed: Your recent transaction for Airtel Mobile Number: [protected], Amount- Rs. 249.0 and Txn ID[protected] has failed. Please click on the below link to try again. https://pay.airtel.in/red/r/f632bb74s
Recharge of Rs. 249.0 has been initiated towards your airtel mobile [protected]. Txn ID:[protected]. The payment will get posted to your airtel account within maximum 4-hours. Please keep this Txn ID for future reference.

Rs.598 was deducted from axis bank account [protected] by citrus payment solutions pvt ltd while trying to recharge airtel number [protected]. Even success message was received.

The account balance was expiring on 8/7/2020. The recharge was done on 6/7/2020. However, the service was cut off on 8/7/2020. After this we were told the refund will happen, so to recharge again. My daughter did a recharge of rs.379 on 9/7/2020 to my account, which restored the service. However refund of rs.598 has not been done by airtel/citrus!!! Payment done on 6/7/2020. Today it is 22/7/2020! We have waited enough!!

Airtel keeps asking us to call 121/198 but unable to get solution. I am senior citizen! Still i have gone twice to airtel store during this covid time to get solution. No one is willing to help. Unable to open service request in airtel app or on the website.

This is a horrible scam by airtel to loot senior citizen who have to struggle to get our money back. They are hoping we will give up and they can pocket the money!

Please call me on my number [protected]
Or my daughter [protected] for immediate resolution and refund of rs.598!

I paid my postpaid bill through online on 20th instant. But how could i get the receipt of the same?
Mob no: [protected]
Amount: 471/-

These is the 2nd time i’m seeking help against airtel dth in 4 months. I had raised an exact complaint on april 30 which said: “i have 2 airtel dth hd connections for many years now. Every month i recharge with a minimum amount of about rs1500 on time without fail. However, every time the recharge is never refreshed & i have to call the customer care again & again to start my tv. This is such a harassment for any person because customer care is not easy to reach & it always happens when i sit to feed my kids. 1 of them is an infant & the other a toddler & i am a working mother that too in a hospital. So even during this lockdown i being a healthcare worker is working full time & then when i am with by babies this is what i face. Also there are financial implications as even after recharge i can never watch my tv for days. Above that my package is full hd & few normal & free channels but every time they change my package without my consent. I am left with no channels or few free channels. I am so so so upset because even though i have a huge balance in my account every time yet i v nothing to watch. This is how airtel treats it’s loyal customers & never has any agent or supervisor been proactive to help. I am so disappointed & do not want to continue with airtel and i want full compensation for this mental & financial harassment. My registered mobile no. Is [protected]” now today on 22 july morning i recharged again with rs1500. My 2nd connection was activated however the 1st connection was suspended even after recharge. It is still suspended. Last time a senior agent who resolved my issue provided me her phn no.[protected] & asked to contact her directly incase of any further issues, in the last 2 months of may & june as well i faced the same issue and she helped. But today she asked another agent to help me phn no. +[protected], however this agent only kept trying to convince me to recharge for rs 1500 more and it was clearly on persuasion of her senior (A male) who continuously kept asking her from behind to convince me for the same and that too without even bothering to place my call on hold or mute. What disgusting customer service is that. Airtel treats its loyal customers as garbage and never leaves a stone unturned to harass them. The agent instead of helping me said that it’s my mistake that i recharged for 1500 so the system automatically recharged 1 connection for 3 months and kept the other suspended and instead of helping me they shamelessly kept asking me to recharge the other connection for 3 months. I am totally totally fed up with airtel and sincerely request to take away their set top boxes and the connections and only compensate me not only for the financial loss but most importantly the time i lost and the mental harassment it caused.

Hi,
I’m from muradganj, naiganj, jaunpur.
Since past two days airtel network has becamed worst network. Even i can’t use my whatsapp with this mobile data.

It’s humble request that plz refix this problem as soon as possible.

Otherwise i have to port my airtel sim into jio and i could port 102 airtel sim that comes in my under.

Thankyou
Regards-ajeet chauhan

Respected sir / madam.
I would like to request you to, kindly take a serious action against above subject. I’m here write the details, today 3.36pm i was recharged airtel mobile number via online was time i got confirmation message from 121 please wait for 4 hours (Here i attached) until now no response from airtel side. You know i’m right now under quarantine so i can’t go to outside for the recharge purpose. How many hours i’m waiting what network this one very cheep i need clear clarification about this and also need the explanation for delaying status confirmation with coustomr so i reqst to tri please do the needful support. I loose time and i face more difficult fore the same so who will take care about the responsibilities for my losses here i reqst you please pay compensation amount from airtel department because i’m trusted they given time so cheated and also after that time nobody can inform us so till now and i tried to called 198 same nothing happened so i need compensation for the same @ consumer team please check all details with valid proof and revert the needful information

Struggling with appallate and nodal to get proper respone in spite of bank giving all details for two payment in may 2020 thru net banking to airtel

I want to know how the bill is calculated. And if I'm being charged for the data roll over, so if I have the unused data from last month and the data for the current Bill cycle. Then why I'm being charged extra other than my monthly rental ?. I need to know about this please. Thanks for considering.

Ever since i had the misfortune of recharging my data pack for my airtel number, i can no longer visit any site on the internet without getting redirected to one. Airtel.in. It has become something of a torture, for it has been close to 6-7 hours and it still keeps happening. Happens on both my phone and desktop browsers (Chromeand IE).

I have reset all my browsers twice, changed and reset my apn data, cleared browser cookies. No matter what url i type in my browser, it'll automatically change the url to one. Airtel.in and redirect every site traffic.
It is a big shame that airtel spams their customers with this [censored]bag of a site especially after a fresh recharge. What if i had an exam form to fill online? Would airtel be responsible if i could not fill up an application and passed the deadline just because airtel decided to redirect every single url to one. Airtel.in for more than 10 hours?

I know my pc or browsers are perfectly okay because my i can browse the net normally with my jio number as hotspot. The problem starts the moment i change my hotspot to airtel number in my dual sim smartphone.
I expect this to be resolved as soon as possible otherwise there's a storm coming your way.

It has been more than 2 years we have been complaining about poor indoor connectivity at h. No. N-19, dr mukherjee nagar, delhi-110009. We are having 8-10 airtel connections. A year ago one of the executives of your co. Visited the premises and assured to redress the issue but no result till date.

Pl look into the matter on priority. Moreover airtel is now a days convassing for zero complaint and you should come upto the satisfaction. Else we shall be constrained to shift to zio whose connectivity, networking and service is excellent in our area

My noumber Validity 23/06/2021 Suddenly recharge 379 rupes pls refund my amount. A/c no. [protected]

Hi my mobile number [protected] is showing no service. We tried by restarting the mobile device, reinserting sim card and also we tried the sim on different phones but the issue is still remain same. My mobile is registered all the places and am not able to any transaction as am not receiving any otp messages. Currently am staying in abroad please provide me immediate solution.

I have recharged my two mobiles [protected] and [protected] for Rs399 and Rs.449. on 19.07.2020. the amount was deducted but not recharged. I tried to get help from you. It is not at all possible to reach you.
1. Tried 121
2. Tried 111
3. Tried [protected]
4. Tried [protected]
5. Tried [protected]
6. Tried 198
7. Tried 12150
8. Tried [protected]

But could not reach you
In all the numbers no number is trying to here my problem. But you are trying to make me recharge.
Do you have any single number to contact in person?
You are advertising, "you want to become zero question network"
You are unnecessarily sending SMS regarding online recharge without customers' consent.
But you are not ready to send single SMS regarding the payment failure

OK, what I want now?

I want to talk to your people

Hello sir/ madam,

I have waited for 7-10 days and have observed that the failed transaction recharges 329 [379 pack] towards [protected] and 49 pack towards [protected] from my thanks app account no. [protected] have still not been refunded to my account.

Being a loyal customer as a family for airtel this lack of due diligence from your end is appalling and takes back significantly on my trust.
I request your urgent attention on this matter for us to have a continued reassuring relationship with the enterprise.

Hi,

I booked a request to upgrade my existing broadband connection to airtel smart fibre. After that, 1 airtel guy visited my home and asked me to make a payment of rs 3536 (Screenshot attached) before starting the installation. After making the payment, he told me that your landline number will get changed. But i told him that i do not want to change my number and only want to upgrade my plan. So after talking to some persons, he told me that it is not possible and cancelled the request and told me that refund is initiated and will be credited to your account in couple of days. But today its been almost 10 days and i have got no message of cancellation request and no refund. Whenever i tries to connect to customer care, after wasting lot of time, it suggests me to visit airtel thanks app and there also, no category present for this type of issue. Its really a unethical behavior on their part.
Please get this issue resolved at the earliest.
Thanks in anticipation

I have been using a new airtel 4g pre-paid sim since 1st week of june. Until about a month ago i was getting the speed o[censored]p to 4 to 7mbps when i measure it using speedtest.net application. Since last 2 weeks the speed has been very badly hit and is pathetic now at 0.57mbps to 1.2mbps when i measure at different intervals of the day. This does not support me for work from home nor my kids who need to take online classes.
There is no option through which you could reach out to customer care to explain the problem. I feel stranded on a network that claims to be india's best!
I need this to be fixed in the area i'm working at expeditiously. Pls help.

Hi,

On apr13 2020, i had made 6 translation to airtel against monthly bill (Inr 597). This was due to application error. However out of 6 transaction 3 has been reverted. And 1 had been paid for the bill.
Remaining 2 transaction is not reverted till date (Inr 1194).

I have been following up with their team for last 3 month. They have closed 2 tickets already without resolution. Airtel confirmed they couldn't track the payment, hence i followed with my bank (Icici) and received confirmation the airtel confirmed that these payments are received by them.

I shared these emails and my bank statement with airtel 2 days back. I am receiving mails to share the details of the transaction regardless i have provided all that they asked for.

I request, you to look into this matter and help me recover the amount