Airtel Complaints & Reviews

Today I recharge through online with my debit card and I don't get recharged SMS nor balance at my mobile number. But money was already deducted from bank account

Today I recharge through online with my debit card and money was already deducted from bank account but I didnot get recharged SMS nor balance at my no.

My mobile money account was not opened yet I contacted customer care service number [protected]

Hi, i had requested for airtel broadband connection and executive from airtel called me and said that its feasible our area (Bapujinagar) and verified the documents and sent me a link to pay the amout for 3 months subscription.
Later i got a message saying that internet connection is not feasible in our area but i have not got any update on refund. And the executive who made to pay the amount is not picking the call.

Ecaf - [protected]
Transaction id[protected]

Please stop my airtel number all service

Sir. I want to state that at around 8.00 PM today 7/5/20, I reçharged my prepaid no. [protected] with RS. 149 on online portal @airtel.in. the amount got deducted from my bank a/c but recharge was not successful. No recharge confirmation message is received . kindly process or refund my money

Airtel customer care persons are calling me again and again and sometimes 10 times a day to pay a landline bill of number [protected] which is not in my name.
I used to pay bill of this number one and half year ago and had already told them to please look at the documents and call the appropriate person regarding bill payment.
The phone number is registered in the name of “ loan bazar finvest “ which is a partnership firm and the details of partners are
Arti chouhan
Rakesh jain
Gaurav jain
Akshay jain

So please for your bill payment talk to any of them not me.

Sir he is abusing very much without any reason
As sexual harassment

My no is [protected], tamil nadu circle
i recharged with rs 49 today 7/5/20
but no signal at my mobile
kindly restore the problem

Sir, is there any issue with Airtel land-line at rajnandgaon since last 15days.our land-line [protected] is dead since last 15days.please reply me urgent sir. Thanks.

I applied for airtel broadband on monday 4/5/2020.in the same day i got call from sathish who is the local incharge for connection.

I said very clearly if it is possible to give connection by 2 days. Then he asked the location. I mentioned the location too. He said he will give the connection within 2 days

On 5/5/2020 i got the call from local person to make payment for broadband
I made the payment of inr 2828 for three month (799 plan-150gb/month plan). Then i checked airtel app which is showing landline number for broadband:[protected]Dsl)

No response from local team after payment

On 7/5/2020 while following up they are telling they need 700mtrs cable to install broadband. Which is not possible. They are telling we will cancel this connection and refund the amount paid.

Complaint 1
My complaint here is before making payment why cant they say the connection is not possible for our location

Complaint 2:

The mistake is purely with local team and now we have wait more than 10 days to refund our amount

My husband had activated the airtel secure handset protection plan on his samsung a50 mobile and unfortunately the mobile screen got damaged in an accidental fall in office.Â

Description: he was sitting on a chair at 11:30 am (24 feb 2020) reading an e mail on his samsung a50 phone, and someone startled him from behind. The phone slipped from his hand and fell on the floor face down (Screen facing down). When he picked it up the screen had some cracks and all he could see was some rainbow colors on the screen except for the right side which had some cracks. After that he picked up the phone, took out the sim and put it on his other phone so that he could raise the claim on airtel secure.Â

1. We tried raising the complaint online on airline portal but the application had some error, so we had to go to an airtel store (Which is pretty far from where we stay).Â

2. The customer care executive at the store clearly said that he cant help us, and we would have to email the details to [protected]@teamhgs.com and [protected]@teamhgs.com. We did all this the same day (Including attachments of the phone picture/imei number/damaged part. Etc) when the phone was damaged (I. E. 24 feb 2020).Â

3. There was no response from airtel for 2 days and even after multiple follow-ups, we got a generic email on 26 feb 2020 to send the email to the nodal officer (Which we did on the same day itself).Â

4. After this, we made so many calls asking for an update, but there was absolutely no response from airtel for 4 days.Â

5. On 03 march 2020, airtel responds asking to send an email with detailed description of the incident and all the documents and pictures (Including "one assist" this time). Same thing gets repeated the next day where they ask us to send the email with all the details (This time even more elaborately).Â

6. Same day, in the evening, one assist calls and asks us to do the same thing on the airtel website/application once again (But guess what, the airtel app again has some error).Â

7. All this with endless phone calls with customer care executives, and explaining the story to each one of them from start till that day every time (Not sure if its understood, but trust me its so frustrating to do that, when you are in office) and in case you missed the airtel call, then you dont get an update (So you cant miss their call, even though you are in a meeting and even though they have an alternate number to reach).Â

8. Not only this, sending so many emails and writing the incident description and uploading the pictures (Sometimes on email, sometimes on app) is also very irritating, as he didn't even have a proper phone (Not even mentioning how challenging it was to manage everything without a phone for so many days and not knowing what to do).Â

9. By now, we had lost all the patience. But finally, we get a call after a couple of days informing that his claim is rejected (Reason: there is no external factor involved in the incident).Â

What is with these people? Will anyone, in a conscious state of mind, just damage their phone? Obviously, something or some activity triggers any incident to take place.Â

Our frustration with airtel is not just because they rejected the claim (That is definitely there because it just seems so illogical to give that reason to a customer). But our frustration is about the mental, emotional and physical stress that airtel guys put us through in those 10-11 days.Â

We hope, the consumer forum here understands the situation. If not, we would at least like to make other people aware of the problems/ issues/ challenges that we had to face as airtel customers.Â

Â

My husband had activated the airtel secure handset protection plan on his samsung a50 mobile and unfortunately the mobile screen got damaged in an accidental fall in office.Â

Description: he was sitting on a chair at 11:30 am (24 feb 2020) reading an e mail on his samsung a50 phone, and someone startled him from behind. The phone slipped from his hand and fell on the floor face down (Screen facing down). When he picked it up the screen had some cracks and all he could see was some rainbow colors on the screen except for the right side which had some cracks. After that he picked up the phone, took out the sim and put it on his other phone so that he could raise the claim on airtel secure.Â

1. We tried raising the complaint online on airline portal but the application had some error, so we had to go to an airtel store (Which is pretty far from where we stay).Â

2. The customer care executive at the store clearly said that he cant help us, and we would have to email the details to [protected]@teamhgs.com and [protected]@teamhgs.com. We did all this the same day (Including attachments of the phone picture/imei number/damaged part. Etc) when the phone was damaged (I. E. 24 feb 2020).Â

3. There was no response from airtel for 2 days and even after multiple follow-ups, we got a generic email on 26 feb 2020 to send the email to the nodal officer (Which we did on the same day itself).Â

4. After this, we made so many calls asking for an update, but there was absolutely no response from airtel for 4 days.Â

5. On 03 march 2020, airtel responds asking to send an email with detailed description of the incident and all the documents and pictures (Including "one assist" this time). Same thing gets repeated the next day where they ask us to send the email with all the details (This time even more elaborately).Â

6. Same day, in the evening, one assist calls and asks us to do the same thing on the airtel website/application once again (But guess what, the airtel app again has some error).Â

7. All this with endless phone calls with customer care executives, and explaining the story to each one of them from start till that day every time (Not sure if its understood, but trust me its so frustrating to do that, when you are in office) and in case you missed the airtel call, then you dont get an update (So you cant miss their call, even though you are in a meeting and even though they have an alternate number to reach).Â

8. Not only this, sending so many emails and writing the incident description and uploading the pictures (Sometimes on email, sometimes on app) is also very irritating, as he didn't even have a proper phone (Not even mentioning how challenging it was to manage everything without a phone for so many days and not knowing what to do).Â

9. By now, we had lost all the patience. But finally, we get a call after a couple of days informing that his claim is rejected (Reason: there is no external factor involved in the incident).Â

What is with these people? Will anyone, in a conscious state of mind, just damage their phone? Obviously, something or some activity triggers any incident to take place.Â

Our frustration with airtel is not just because they rejected the claim (That is definitely there because it just seems so illogical to give that reason to a customer). But our frustration is about the mental, emotional and physical stress that airtel guys put us through in those 10-11 days.Â

We hope, the consumer forum here understands the situation. If not, we would at least like to make other people aware of the problems/ issues/ challenges that we had to face as airtel customers.Â

I had paid rs. 3001/- mobile bill on 1st may 2020 through airtel app based on offer of rs. 250/- cashback. I have not yet received the cashback in my airtel payment account. [protected] is airtel relationship number.

Airtel offered cashback of 250/- for mobile bills paid above 3000/- during 01 may 2020 to 31 may 2020 through airtel payment. The cashback was to be credited within 3 wkg days. Today is 7th may 2020, no amount has...

I last my sim on 1st may 2020. I approach to airtel store, rs puram, coimbatore on 7th may 2020 for applying duplicate sim and i submitted a copy of my aadhaar card for id proof and shown soft copy also. But the customer care executive told to me "we accept original aadhaar card and the copy of aadhaar not considered for getting sim, as per trai regulations."

Finally i submitted my employment id (Govt.), pan also. After that they gave a sim (Charged rs. 25/-) on same day and told to me the sim will be activated 11th may 2020 after submitting original aadhaar card.

"as per honorable supreme court of india aadhaar is not mandatory for getting sim cards" then why those people ask the aadhaar for mandatory one.

Please some one provide an clarification/suggestions for this issue.

I had recharged airtel number through google app, the amount was detected from my account but the recharge was not successful. i have raised the issued 2 times but there was no proper result to it. they said payment would be done within 3 days, but this 5th day and there is no positive response. Can i get a refund.

Sir Mane airtel money bank walled me money add kar rahe tha tab Mera bank of Baroda bank account number [protected] money ducted form bank account but not added airtel money wallet mene 1400 rupay ka balance kiya tha

This is anvesh, from vijayawada, in previous month for online classes i activated internet booster pack of rs. 100 & rs. 200/-. This month also booster pack automatically renewal, i went to airtel showroom to deactivate booster plan, they told work was completed and u will get message with in half an hour regarding ur issue. 3 hrs completed till now i don't know about the issue closed or not.in airtel app also there is no booster service deactivation option. Only booster pack activation is there. Once we activated we want to continue the booster pack. I think there is no consumer choice to deactivate pack from airtel app. So solve issue asap

Recharged 49rs on may 3, 2020 11:49 am. I have called only to gas agency for booking cylinder. Thereafter, outgoing stopped, the reason is zero balance in your account as the voice messages received repeatedly. Is it correct, i am very much insulted and same on your network, so i feel very very sorry, thinking shifting other networks alternatively. So, i kindly request you to rectify the cause as early as possible immediately. Thank you.

Hi Sir/Mam,
I recharged via Amazon and I recharged to a wrong mobile number.
Mobile number I recharged ([protected])
My number ( [protected])
Amount (598)
Reference number[protected]
Kindly reverse the payment