Airtel — Fraud billing, customer complaint resolution, misuse of money paid by customers as mobile bill

Address:

Mumbai City, Maharashtra

Dear Sir, Please find below payment done online, you are requested to update in your record and activate prepaid sim ASAP. Transaction receipt Order no: #[protected] Sat Dec 13 2014 [protected] tiwari.[protected]@gmail.com B-121, Sector 5 Noida 201301 We are here for you at [protected]@paytm.com Bill Payment of Airtel Mobile [protected] for Rs.887 Rs.887 Total Rs.887 Amount paid Rs.887 Thanks Himanshu Tiwari From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Saturday, December 13, 2014 12:04 PM To: Himanshu Tiwari Subject: Re: [|BAL|Ref10668287|] DELAY IN ACTIVATION OF SIM AND INFORMATION SHARING Dear Himanshu Tiwari, Greetings from airtel! This is in reference to your email regarding postpaid to prepaid for your airtel mobile number [protected]. As discussed with you on your number [protected], I would like to inform you that you need to clear the outstanding and unbilled amount for the migration. I have checked our records and found that there is an outstanding amount of Rs. 570.06/-and unbilled amount of Rs. 316.00/-. Request you to make a payment at the earliest by visiting the nearest airtel relationship centre. I have enclosed the list of airtel relationship centres. If you have already made the payment, share with the payment details as listed below as per the payment mode: Cash i. Amount ii. Date of payment iii. Location of payment iv. Scanned copy of the receipt Cheque i. Cheque Amount ii. Date of depositing the cheque iii. Location of payment (address of the drop box) iv. Cheque Number v. Cheque Date vi. Bank Statement showing the debit Credit/Debit Card i. Amount ii. Date of payment iii. Credit card/Bank statement showing the debit iv. Bank name v. Location of payment Online Payment i. Amount ii. Date of payment iii. Credit / Debit card number iv. Bank Statement showing debit if applicable v. Website name vi. Transaction ID / Snapshot of transaction page In case you have any further queries on the legal notice, request you to contact the number that is mentioned on the notice. For further queries, please do email. Best Regards Vageesh V Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: [protected]@lntecc.com To: [protected]@in.airtel.com Cc: Sent: 13/12/2014 11:34:44 AM Subject: RE: [|BAL|Ref10662972|] DELAY IN ACTIVATION OF SIM AND INFORMATION SHARING Dear Sir, Information shared by you is not up to date. Ask your team member seating in Mira Bhayander gallery regarding payment. Mr. Rohit ask me to pay of about Rs 280 or Rs 300/- for conversion postpaid to prepaid and the same has been paid by me. Might be Mr. Rohit not updated in the system and giving wrong information about the payment. Thanks Himanshu Tiwari From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Friday, December 12, 2014 11:23 PM To: Himanshu Tiwari Subject: Re: [|BAL|Ref10662972|] DELAY IN ACTIVATION OF SIM AND INFORMATION SHARING Dear Himanshu Tiwari, Greetings from Airtel! This is in reference to your email, expressing concern regarding the outstanding payable for your airtel mobile number [protected]. On receipt of your email, we verified our record and found that we have not received any payment on[protected]. We have received your payment of Rs. 40.00/- on[protected]. Further, I request you to clear the Outstanding amount of Rs. 570.06/- and unbilled amount of Rs. 316/- as on 11/12/2014. To know your Outstanding amount SMS OT to 121 and for Unbilled amount SMS UNB to 121 For further queries, please do email. Best Regards Tharani R Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: [protected]@lntecc.com To: [protected]@in.airtel.com Cc: Sent: 12/12/2014 11:09:39 PM Subject: Re: [|BAL|Ref10661832|] DELAY IN ACTIVATION OF SIM AND INFORMATION SHARING Dear sir/ madam As per trailing mail, you ask me to clear again outstanding balance of outstanding of 570.06 and unbilled of 316 rs then what I have paid on 3rd dec 2014. As confirmed by your team only I have paid on 3rd dec 2014 itself on 3rd dec 2014 then why you are asking now. Then what I have paid on 3rd dec 2014 please confirm otherwise please let know detail of it. Its your mistake and your team seating and misusing. Sent from Samsung tablet -------- Original message -------- From: [protected]@in.airtel.com Date: 12/12/2014 22:43 (GMT+05:30) To: Himanshu Tiwari Subject: RE: [|BAL|Ref10661832|] DELAY IN ACTIVATION OF SIM AND INFORMATION SHARING Dear Himanshu Tiwari, Greetings from airtel! This is in reference to your email regarding delay in activation of SIM on your airtel mobile number [protected]. I wish to inform you that we have already registered your request regarding delay in conversion of your airtel mobile number [protected] from postpaid to prepaid with the service request number 59324158. Our team is still working on the same and they will get back to you at the earliest. Further, I request you to clear the Outstanding amount of Rs. 570.06/- and unbilled amount of Rs. 316/- as on 11/12/2014. To know your Outstanding amount SMS OT to 121 and for Unbilled amount SMS UNB to 121 For further queries, please do email. Best Regards MANJESH G Service Specialist airtel - the smart phone network Dear Sir, Please find below payment made to the mobile number [protected], you are requested to activate the sim ASAP. 1. Amount Rs 887/- 2. Date of payment 13 Dec 2014 3. Credit / Debit card number [protected] 4. Bank Statement showing debit if applicable 5. Website name: www.paytm.com 6. Transaction ID / Snapshot of transaction page: #[protected] 7. Transaction receipt 8. Order no: #[protected] Sat Dec 13 2014 9. B-121, Sector 5 Noida 201301 We are here for you at [protected]@paytm.com 10. 11. Bill Payment of Airtel Mobile [protected] for Rs.887 Rs.887 12. Total Rs.887 Amount paid Rs.887 Conversation on 14 Dec 2014 Dear Sir, Please find below details as needed by you for the conversion of the sim; 1. Request date: 3rd Dec 2014 2. Area / Location of the airtel Relationship Centre: mira bhayander road, near vodafon gallery 3. SIM number 4. Alternate contact number: [protected] Thanks Himanshu Tiwari ________________________________________ From: [protected]@in.airtel.com <[protected]@in.airtel.com> Sent: 14 December 2014 01:27 To: Himanshu Tiwari Subject: RE: [|BAL|Ref10676922|] [protected] (DELAY IN ACTIVATION OF SIM) Dear Himanshu Tiwari, Greetings from Airtel! This is in reference to the email regarding payment confirmation and regarding delay in postpaid to prepaid for your mobile number [protected]. Regarding Payment : I would like to confirm that the amount Rs.887.00/- made via online has been credited to your account on[protected]. You can also check the status of payment by sending an SMS PAY to 121 (toll free). Regarding postpaid to prepaid : We understand that there has been a delay in conversion of the postpaid connection to prepaid connection. We regret any inconvenience caused to you. To address your concern, we would request you to provide us with the following details: 1. Request date 2. Area / Location of the airtel Relationship Centre 3. SIM number 4. Alternate contact number We will attend to the issue as soon we receive these details. For further queries, please do email. Best Regards Ramesha M Service Specialist Conversation on 16 Dec 2014 Dear Sir, SIM Number – [protected] Above prepaid sim not yet activated, please look into the matter and do resolve the same. Thanks Himanshu Tiwari From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Sunday, December 14, 2014 11:39 AM To: Himanshu Tiwari Subject: Re: [|BAL|Ref10687291|] [protected] (DELAY IN ACTIVATION OF SIM) Dear Himanshu Tiwari, Greetings from airtel! This is in reference to the email regarding payment confirmation and regarding delay in postpaid to prepaid for your mobile number [protected]. As discussed with you, i request you to please revert with the 20 digit prepaid SIM number to process your request. For further queries, please do email. Best Regards Barakathullah Service Specialist Conversation on 17 Feb 2015 Dear Sir/ Madam, Further to the trailing mail, as per your information and record provided. I have paid the amount as details mentioned below. When I have converted the sim into IDEA prepaid after your receive confirmation of requested amount, message has been received to pay airtel bill of amount Rs 576.88. I don’t know from where you counted and added the bill. I have tried a lot to convert the same to prepaid but you could not been able to do that and now again frustrating customers by generating unknown bills. Thanks Himanshu Tiwari From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Sunday, December 14, 2014 1:28 AM To: Himanshu Tiwari Subject: RE: [|BAL|Ref10676922|] [protected] (DELAY IN ACTIVATION OF SIM) Dear Himanshu Tiwari, Greetings from Airtel! This is in reference to the email regarding payment confirmation and regarding delay in postpaid to prepaid for your mobile number [protected]. Regarding Payment : I would like to confirm that the amount Rs.887.00/- made via online has been credited to your account on[protected]. You can also check the status of payment by sending an SMS PAY to 121 (toll free). Regarding postpaid to prepaid : We understand that there has been a delay in conversion of the postpaid connection to prepaid connection. We regret any inconvenience caused to you. To address your concern, we would request you to provide us with the following details: 1. Request date 2. Area / Location of the airtel Relationship Centre 3. SIM number 4. Alternate contact number We will attend to the issue as soon we receive these details. For further queries, please do email. Best Regards Ramesha M Service Specialist Conversation on 3 March 2015 I have made the payment of said amount Rs 560 something, still sim not yet activated. Kindly do activate the SIM ASAP. I have made payment through your airtel gallery transaction id is[protected] and REF ID[protected]. Thanks Himanshu Tiwari From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: Wednesday, February 18, 2015 5:54 PM To: Himanshu Tiwari Subject: Re: [|BAL|Ref12518373|] [protected] (DELAY IN ACTIVATION OF SIM) Dear Mr. Tiwari This is in reference to your email dated 17th Feb 2015; regarding billing discrepancy for your airtel number [protected]. Basis of our discussion dated 18th feb 2015, we would like to inform you that we have checked and validated that the charges are valid as per the usage so we regret the infeasibility to provide you the waiver. Further we would like to inform you that please find the attached bill dated 12th jan 2015 For your reference. Customer touches points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Jaydeep Kar bharti airtel limited [protected]Original Message[protected] From: [protected]@lntecc.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 18/02/2015 03:21:16 PM Subject: RE: [|BAL|Ref12494894|] [protected] (DELAY IN ACTIVATION OF SIM) As per the trailing mail, still I am not convinced with your bill because it is generated in the interest of your profit and frustration to customers. I am requesting you to send me last payment so that I can close my second number [protected]. Thanks Himanshu Tiwari From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: Wednesday, February 18, 2015 3:12 PM To: Himanshu Tiwari Subject: Re: [|BAL|Ref12494894|] [protected] (DELAY IN ACTIVATION OF SIM) Dear Mr. Tiwari This is in reference to your email dated 17th Feb 2015; regarding billing discrepancy for your airtel number [protected]. Basis of our discussion dated 18th feb 2015, we would like to inform you that we have checked and validated that the charges are valid as per the usage so we regret the infeasibility to provide you the waiver. Further we would like to inform you that please find the attached bill dated 12th jan 2015 For your reference. Customer touches points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Jaydeep Kar bharti airtel limited Conversation on 4 March 2015 From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: Wednesday, March 04, 2015 12:34 PM To: Himanshu Tiwari Subject: Re: [|BAL|Ref12922120|] [protected] (DELAY IN ACTIVATION OF SIM) Dear Mr. Tiwari, This mail is in reference to your email dated 3rd March 2015 regarding service issue against airtel mobile number [protected]. Basis your email, we would like to inform you that we have successfully received your payment of Rs. 560.00/- and the concerned number has been ported out. Your current outstanding is Rs. 16.88/-. We would request you to please write us back in case issue persists. Airtel regrets the inconvenience you are experiencing in this regards. Please do write in for any further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Disha Bahl bharti airtel limited