[Resolved] Airtel — Online recharge failed but amount deducted

saminet

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I have recharged my mobile number [protected] through net banking for Rs. 2000 on 4th April 2017 and received an SMS with Transaction reference [protected] and airtel1/del/prepaid txn#[protected] of Rs. 200. Bank transaction was also completed successfully but my mobile is not recharged.Till now I got no message regarding the recharge, although the amount has been debited from my bank account.

regards
Samuel

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Jun 3, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Apr 04, 2017

Updated by saminet I have recharged my mobile number [protected] through net banking for Rs. 2000 on 4th April 2017 and received an SMS with Transaction reference [protected] and airtel1/del/prepaid txn#[protected] of Rs. 2000. Bank transaction was also completed successfully but my mobile is not recharged.Till now I got no message regarding the recharge, although the amount has been debited from my bank account.

regards
Samuel

Verified Support

Apr 04, 2017

Airtel Customer Care's response Dear Samuel,

This is with reference to your post, dated 04 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 03, 2017

Airtel Customer Care's response Dear Samuel,

This is with reference to your post dated 4 May 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

Ponraj Goldkingz

I have done of rs. 598 recharge in the date of 30 march 2020 but according to the plan i have not received data and i complain 4 times to 121 customer care but till date my problem not solve. Please refund my money.

Ponraj Goldkingz

I did a recharge today(30/03/2020) for Rs. 598 on the online airtel website for number [protected]. The amount was deducted from my credit card but it said transaction failed.! Please refund the amount. The txn ID is[protected].

Monali Bhutada

My mob no-[protected] I recharge 399 Rs net pack my amount is debited from my bank account on 4 april 2020 but recharge not done

Sam533

I have done a recharge of 598 on 3rd april through airtel app and through debit card the amount is debited but recharge is not done yet and money is also not refunded my outgoing and incoming service are barred and this is my main number the no is [protected] and txn I'd[protected], I am not able to contact the service executive on 121 please resolve my issue as soon as possible

Durva Basappa

I recharged rs.598 in airtel app the amount got deducted but it did not recharge.

sabari12345

I recharged rs.449 in airtel app the amount got deducted but it did not recharge

Rajan Yadav Ŕķý

Isue with my upi transaction amount deducted but the rreceiverhas not received it. Upi reference id[protected], a/c no X2845 on 14 april 2020

Hitha S

I've recharged my account with 3gb per day pack for 28 days.. The money is deducted.. But it is not activated.. I am also using a pack which has unlimited talk time and 1.5GB data per day for 84 days

Biswa123123

I recharge two plane for a Airtel Number
[protected] on Phone pay But i does not recharge on this number and my balance is debited on my bank account.
So please kindly recharge and please kindly consider my case .
Recharge Number: [protected]
1st Transaction ID:N2005030915022606482119
1st Plane : 149
2nd plane:45
Transaction ID:N2005031800534255238185
Please fixed this problem 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

Dr-Gitender Singh

I have recharged for Rs 399 on 19/05/2020 using SBI Net banking. INB Transaction ref is IGAIQFHRZ1. The Amount is deducted from my account, but recharge is unsuccessful. Please either refund the amount or recharge my account. Hoping this will be settled immediately. Today is last day of my existing plan validity. My mobile No. is [protected]

Dr-Gitender Singh's reply, May 19, 2020

Service provider AIrtel

Lijins

I have done recharge of 598 for my airtel number through airtel app on 27/may/2020. after recharge it appeared that recharge is failed and 598 is also deducted from my bank & didnt got refund.

Kiran Arote

mob no.[protected] recharge amount 449 as on 31st may 2020 fornet banking got recharge unsuccessful screen and sms got Rs:-449 debited my account, i complaint bank they said gives us mail confirmation from customer that not received money then we will credit ur money

Aishwarya alv

I have recharged for Rs.598 in my Airtel app on 30/03/2020.but recharge is not done my money is debited from my bank account.and my number is ([protected]) i tried to complain may times to airtel customer care due to lockdown no one responede me i waited till may again when i tried to call airtel customer care there is no responses. please i kindly request you make a refund as soon as possible.. thank you

Sanober Malik

Please help me Rs. 149 debited from my bank account twice but the recharge was not done neither the money added to my airtel wallet please help me getting my money back.

divyaelumalai

I had recharged for my sister's airtel mobile phone no. on (17/6/2020) at (8:26 pm) for 56 days under the Rs. 399 pack through my AIRTEL THANKS app with my mother's ATM card. The recharge has been successfully done but, extra amount Rs. 352 has been debited from my account . I had complained at 121 customer care but no response yet;so kindly refund the amount as soon as possible.

Vijays Guru

Hello sir my AIRTEL Mobile Number [protected]. Today morning i recharge Rs.598 through airtel app and payment is debited ready in my bank account.. but still recharge not done.. how can i get refunt my money?

Vijays Guru

Recharge not done... but money debited.. amount Rs.598.. can i get refunt

Svskrish

from Lucknow, Uttar Pradesh

I paid Rs.379/- for recharge of my phone no, [protected] on[protected] and my Transaction ID is[protected]. Pl. recharge my phone or refund the money

Moses1994

My airtel recharge of 399 was made on 13th aug 2020, , transation was made with my money deducted but the recharge was never made..plis consider my request, , my phnno and trans idare in the pic.

KAJAL RAJAK

from Ajmer, Rajasthan

Recharge by rs 379 on 14/09/2020 through online debit card. Bank deducted rs 379 but not recharge till now please recharge or refund my csah. My mobie no [protected]

regards
kajal