[Resolved]  Airtel — Online recharge failed but amount deducted

Address: New Delhi, Delhi

I have recharged my mobile number [protected] through net banking for Rs. 2000 on 4th April 2017 and received an SMS with Transaction reference [protected] and airtel1/del/prepaid txn#[protected] of Rs. 200. Bank transaction was also completed successfully but my mobile is not recharged.Till now I got no message regarding the recharge, although the amount has been debited from my bank account.

regards
Samuel
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Jun 3, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Apr 04, 2017
Updated by saminet
I have recharged my mobile number [protected] through net banking for Rs. 2000 on 4th April 2017 and received an SMS with Transaction reference [protected] and airtel1/del/prepaid txn#[protected] of Rs. 2000. Bank transaction was also completed successfully but my mobile is not recharged.Till now I got no message regarding the recharge, although the amount has been debited from my bank account.

regards
Samuel
Verified Support
Apr 04, 2017
Airtel Customer Care's response
Dear Samuel,

This is with reference to your post, dated 04 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 03, 2017
Airtel Customer Care's response
Dear Samuel,

This is with reference to your post dated 4 May 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
 
68 Comments

Comments

I have recharged my airtel wallet for paying prepaid recharge of, 698 rupees as the wallet had 40 rupees it told 658 and it got deducted from my uco bank account and the wallet not showing that 658 rupees. [protected] is my airtel number. So frustrated because of this... i was trying to recharge my dads number.
On 27-october-2020 I pay my water bill through airtel thanks app. Payment got deducted from my bank but bill not paid. Reference no.[protected].

Online recharge failed but amount deducted - Comment #3754287 - Image #0
Online recharge failed but amount deducted - Comment #3754287 - Image #1
On 27-october-2020 I pay my water bill through airtel thanks app. Payment got deducted from my bank but bill not paid. Reference no.[protected].

Online recharge failed but amount deducted - Comment #3754448 - Image #0
I reached my mom mobile [protected] in airtel thanks app today at 6.39am transaction failed but amount is deducted from bank account Rs. 199
Tnz ID:[protected]
Please do needfull and refund amount
I reached my mom mobile [protected] in airtel thanks app today at 6.39am transaction failed but amount is deducted from bank account Rs. 199
Tnz ID:[protected]
Please do needfull and refund amount
I have done recharge of 199 for my airtel number (protected) through my airtel app and yono lite app on 3 dec 2020. Recharge is not done but amount is deducted from my account. i hve recharge 2 time it doesn't work at all account also deducted from my account but recharge is not yet done..
So please kindly refund bck my amount..

Online recharge failed but amount deducted - Comment #3770996 - Image #0
Online recharge failed but amount deducted - Comment #3770996 - Image #1
I have recharged today, i.e., 04.12.2020 for Rs.100 through airtel.in (reference no. [protected]IGAJZARTC7) and the amount is also debited from my bank account. However, the recharged value has not been credited. Please resolve the matter.

Lian
Sum Than Lian's reply, Dec 10, 2020
My complaint has been resolved. Thank you, Airtel.

Lian
Amount is deducted from my account. But I didn't receive recharge. Later on I had to recharge again as my pack was ending that day. Please refund the earlier deducted amount.

Online recharge failed but amount deducted - Comment #3772903 - Image #0
I recharge 22/12/2020, rs399.payment was failed.i recharge with Airtel app, rs399 payment in my account transfer to bharath airtel.please refund my payment 399. I attached photos and my Airtel no:[protected] please refund urgent.ok thanks

Online recharge failed but amount deducted - Comment #3779588 - Image #0
I Krishna Reddy did Airtel recharge of my mother on 02012021 for 100, amt got deducted but got no recharge on the mobile
Kindly urgent my look into the issue
I have recharge my airtel no [protected] for rs 249 through net banking and appear paid on screen and deducted my money.date 22/01/2021.But till now no message received yet of successful on phone.
I have recharged my airtel number [protected] through online netbanking on 14 February 2021. My reference TXN ID No.is[protected] for Rs 399, the amount has been debited from my SBI account but recharge has not been received. Kindly resolve my issue.
Dear Airtel,

I had made a recharge for my mom's contact number, the transaction had been failed but amount of Rs. 379.00/- got deducted. Please resolve.

Online recharge failed but amount deducted - Comment #3808769 - Image #0
Bhargavi Sathish's reply, Mar 8, 2021
And the recharge was also not made
Hello sir/ madam
I had recharged airtel prepaid 684 on 14 March, it’s showing failed recharge so then I call to 198 they told me ur refund will get u within 2 to 7 days, I haven’t got my refund till now, why so to late refund
So plz refund soon

Online recharge failed but amount deducted - Comment #3817524 - Image #0
Online recharge failed but amount deducted - Comment #3817524 - Image #1
Online recharge failed but amount deducted - Comment #3817524 - Image #2
Online recharge failed but amount deducted - Comment #3817524 - Image #3
have recharged my mobile number through Google pay for Rs. 558 on 22 May 2021 and received an SMS with Transaction reference and airtel1/del/prepaid txn#[protected] of Rs. 558. Bank transaction was also completed successfully but my mobile is not recharged.Till now I got no message regarding the recharge, although the amount has been debited from my bank account.

Online recharge failed but amount deducted - Comment #3836105 - Image #0
I recharged for ₹45 today (16/06/20) i was indeed to activate my gpay. And btw its my second time doing this. It says the recharge is successful but i couldn't send even a single message and in the 2nd picture it shows low balance.
First i recharged at 14th and then today. I clearly lost my 90₹.

Online recharge failed but amount deducted - Comment #3845407 - Image #0
Online recharge failed but amount deducted - Comment #3845407 - Image #1
Online recharge failed but amount deducted - Comment #3845407 - Image #2
I have recharged my Airtel no today morning . Money was deducted but not recharged and till now didn't get any sms of confirmation of recharge. See screenshot added

Online recharge failed but amount deducted - Comment #3848022 - Image #0
I had recharge through yono app. on dated[protected] for rs 48.00 only for my Airtel sim no-[protected] vide yono ref no-yonoABD[protected] .Yet servce to the said no has been dis continued on[protected].previously same problem occured several times . The authority of airtel should enquire the same and take action accordingly to keep honesty of the com. among the customer of airtel.
I have recharged 79 rupees airtel today, but till now no balance received and no recharge done.
Please rectify the problem.

Online recharge failed but amount deducted - Comment #3876151 - Image #0
I have recharged my Airtel no. Through mobikwik website and already it has deducted my debit card bank money... Please help and respond as quickly

Online recharge failed but amount deducted - Comment #3881188 - Image #0

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