Amazon India Complaints & Reviews

I ordered jbl c100 si earphones from amazon on 9october which were supposed to be delivered on 10oct. The parcel was not delivered and yet it was updated to delivered. Amazon refuses to deliver the item, process a refund or give me further information. I called them 4-5 times and no solution was provided. Moreover no contact info of the seller or delivery agent was provided.

I had ordered mi6 mobile which was to be delivered on 17 oct with exchange of old mobile. While delivering the person said back cover is missing so he will not be able to deliver. I immediately contacted amazon and associate named rohit said if you purchase back cover i can arrange delivery on next day i. E 18 oct. I arranged the cover and was waiting for my product but till 2 pm it was not delivered so i called amazon an associate named john said it is showing your product shall be delivered on 19 oct wait for that time. Today on 19 i have not received my product. And your associate ganesh, shubham said it has been returned to seller. Why i was cooked for 2 days than. I took this issue with senior officials named ashwini instead of resolving my issue she gave me a vague reply. I need compensation for the false assurance and mental agony i suffered bcoz of amazon pathetic service

I have ordered moto g5s plus from amazon india on thursday, 11 october, 2018 with order number[protected].in my order list it shows delivered on saturday (13th october). I have not received any call or sms regarding the delivery status but it got updated as delivered in the amazon account order status. I already registered a complaint on the monday (15th october 2018) till now i didn't got any call.

Dear sir/ madam,

I hereby wish to bring to you notice that i had ordered real me 1 (Diamond black) mobile on 4th oct 2018 and the parcel delivered on 8th oct 2018. I had opted for cash on delivery & paid rs.13, 990.00 to the delivery man.

Minutes latter, i opened the box and saw, it contained the soap instead of smartphone. I am shocked out of my wits. I can not believe on my eyes. I telephone the delivery man immediately but he have no clue. I called him several times about this but he is not responding me so my family and friends suggest me kindly call to amazon customer care number to explain all the matter.

I called the customer care but he was shocked when that guys told me the compaint is not genuine. He is laughing on me & he provided me 13th oct deadline and without my acknowledgement he drop the call. Then every day i called to amazon from 8th oct to till date but nothing happen. This is high we abandon from amazon. I support this for it being an indian company. But now amazon have started fraudulent activities and cheat with customer so i reported this matter in national consumer court no. 957933.

My experience with amazon has been disgusted. Amazon delivered soap instead of mobile phone. I called amazon several times to inquire about the issue but i did not received neither the cell phone nor my money. Amazon reported me the refund or replacement is not full fill from the amazon side and my compaint was not genuine. This is so very annoying. This is really harassment from amazon as you are not only processing the refund amount but also giving lame excuses for # email. I finally request you kindly refund at earliest as possible.

I am also enclosing a screenshot for the parcel for your perusal and record.

Thank you in anticipation for quick and positive response...

Sincerely,

Utam ghorpade

Mob. 8482998*

Email i'd.
Utamghorpade*@gmail.com

Order no.[protected]*

I have received damaged or defective item (Order:[protected] from the amazon and they have agree to refund amount once ship the item. No where they have contacted me or send the dead line for the item and also called vendor directly he told that decline the button from the amazon site and he will send the refund. I have contacted amazon couple of times they graded over month.
Now both the parties delint my refund recently. If they are not refund the amount how can keep the goods with them and this seller sending defective product to the customers. Please take necessary action on this subject.

Dear team

I have ordered the one order on 14 oct, 2018 from amazon and received today at 10.30 pm.

In the box when i opened it there is no speaker found except stones.

Now when i asked the amazon they denied to refund my money, as per them there is item in the box.

And they are blocked my account to that why i am not able to contact them telephonically.

Please do the needful.

Regards
Neeraj

Please refer below mail sent for amazon team. I am just hearing from 15th october that its escalated it will be resolved in 3 - 5 business days. 5 days over by 19th october but still no response.

Refer below detail sent to them

Dear amazon team,

I am really frustrated and completely disappointed with amazon service delivery issues that happened with me. I ordered product redmi 6a for one day delivery but that did not deliver as promised even after multiple calls to center. You may refer call detail with amazon for same.

Finally delivery happens after 4 days delay but product itself delivered wrong one. I requested redmi 6a but i got peace a very basic mobile.

Most irritating and furstrating part is i had till now 10 to 12 calls with amazon rep from day one of this product, till now no one gave a satisfactory anawer and resolution to the issue that happens.

Appreciate your quick attention on this issue for earliest resolution.

Else i need to take this horrible experience to social media including higher management of amazon.

Please refer attachment of delivered product and below mail for with i did not get any response till now even though automated mail says 6 hours of eta.

Thanks
Raju s. Biradar
[protected]
[protected]

Redmi 6 pro (Red, 4gb ram, 64gb storage) order #[protected] was waiting for the order all day today. The delivery guys just gave a missed call & rescheduled the delivery which is absolutely unethical. No attempt made to make the delivery. I came to work on dusshera just for this phone. & call has no clue as to what is happening. Have wasted my entire day waiting for this product. Needs an compensation from amazon for such fake commitment & poor courier service

I purchased redmi y2 mobile phone ₹9999 from amazon on 14/09/2018 and done full payment by cash on delevry but some issu and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference#[protected]
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do

My order no #[protected] at amazon.in.
From yesterday to today afternoon i had several messages from amazon stating that the order is cancelled & amount will shortly refund. But today evening amazon messaged me ie., your order is now dispatched. Today morning i purchased the same item directly from shop. I contacted amazon to cancel the item but says it's dispatched & non returnable. What rubbish one. It's amazon mistake. Pls cancel the item & refund the amount.

This is regarding an order i placed in the last week of september and paid for in full, online. I had ordered two products, but received only one. Even in the one that i received, there was a missing part. Despite my follow up through emails and on phone, neither have i got a refund not have the missing items been shipped to me.

I was told by amazon india that the seller is a third party and that i should write to them. Despite this, and my subsequent follow up with the seller and amazon my problem is not resolved.

My self S.Barman, I have purchased a gift to give some one for durgapuja festival, on 12 oct, 2018.After my order the delivery date was changed, Thats why I called customer care on 13th oct, 2018, they assured me the give me the gift before durga puja festival.So many time I have call them .and they always told that you will recieved your persel by today within, 2 hour, within evening, some time within 9o clock, in the evening, every time they are misguide me.all customer care care executive repetitively telling same, as recorded, I also recieved a number of delivery agent that is switched off since 2-3 days, I have already complain for that, but next day i recieved same number of delivery agent, So amazon is totally mismanaged company, And hairasing client,
If they inform They can't give me this order on time, Then I can can cancel it or change order.But they can't see that, So why they waste time in this festival .Why they harassing .
I need proper justification for that.
Order #[protected]
Subhendu Barman
[protected]

Shipment received for order #[protected] against cod on 17.10.2018. First i swiped my card into your courier boy instrument but it is declined. Again i swiped the card but again declined after that your courier boy collected the cash rs. 1699/- against the shipment. And also my account debited the same amount and also received the message from amazon seller services pvt ltd. Receipt confirmation against card payment.

I request to look in to the matter immediately and refund the amount.

On Dated[protected] at 6:48 p.m, I received a message that my Order has been successful delivered and it was delivered direct to Vikas Moulri (which is my name).
But my order was never delivered to me. More is that there is nothing contactable data eg. contact no./e-mail id etc available of the seller and also till now I does not know the name of Courier Service Provider and their contact numbers.
I does not know who is the seller, courier partner and which was that person who has delivered my order to anonymous. It is totally harassment with me and still I am unable to get their details.
They have cheated with me. Issue is unsolve till now.

Complaint regarding Amazon Order#[protected]
-Ordered on 11 October 2018
-Shipping Address:-
vivek kumar
701, B-2, Pdpu high rise hostel,
Pandit dindayal petrolium University, raisen, gandhinagar
GANDHINAGAR, GUJARAT 382007
-Sold by: Appario Retail Private Ltd

my order is automatically canceled by the seller and now the price increased.
i brought this product at rs-99 and now its price increase to double.
I complaint to the amazon costomer care they did't support me and ask me to take the refund, but I want my product at that same price.

product link-https://www.amazon.in/gp/product/B0789LZTCJ/ref=od_aui_detailpages00?ie=UTF...⇄

I had placed an order on 04.10.2018 for purchase on amazon, online purchase portal and made payment through debit card of bank of india. An amount of rs.3, 904/- was debited to my above s/b account on account of above payment on date 04.10.2018.

However, after going through reviews, i found that the seller does not sell good quality product. Hence, i immediately cancelled the order on the same day i. E. 04.10.2018.

Order #[protected] rs.1, 874/-
Order #[protected] rs.2, 030/-
Total rs.3, 904/-
I have been checking my s/b a/c through internet banking, but no refund was received. I contacted the call center of amazon and they communicated that the refund has already been processed from their side and gave me refund request number which i have communicated to bank of india on their email id pos. [protected]@bankofindia.co.in. But still the refund has not been credited.

I m a prime customer of amazon we have order the product redmi 6 pro by 15/10/2018 as per prime customer order will be deliver within 24hrs but still product not deliver, yesterday my redmi 6 pro out of deliver executive is called me i m coming around 7pm update address is offiice address myoffice time is 10 to 6 i m wait 7pm still not coming then he is i m coming 8pm so i wait till 8pm after that i called he is not picking my call so i m waiting around 8.30pm then i call to executive he picking my he is sry sir i m coming in 10mints so i m waiting till 9pm still he is not coming after that i called executive he is disconnected my call i m waiting for 9.30 but he is not coming i m waiting for 3hrs but he is not coming also number is switched off i m very harsment of amazon service also amazon not understand time value my time is very important i want resolution also i want bhuktan of my time.

Yesterday i m talking to amazon guy he/she is given me time and time but not any resolution now we are check showing we are not meet how possible is that i waiting that guy around 3hrs but he is not coming so pls i want resolution and i want my time back to me

Sir, i had purchased a body fit gym equipments on 20 september 2018 for a price of rs 5140 having order no.[protected] from amazon india through online. When they delivered the product to my home i found that product was having poor quality & can break easily. So i decided to return the product immediately. When i requested for returning the product they told us to return it by yourself that too with my cost which will be equal to cost of the product as told by courier agency guy which i cannot afford to return as it will be mine losss from both sides as i am paying for the product twice that too with no asssurance that i will get my money back. They had given me three days to return it in which two days were holiday of dussera as all post office & courier agencys were closed. If dont able to return they will not accept my claim.
I had contacted them several times but i am not getting any response.
Please help me in this case.
My contact no [protected]

Hello, my name is sachin, i had ordered a health product from amazon on 9th oct,

Order #[protected]

Tracking id [protected]

And the order was reached here on 15th, the delivery person named "maslekar" his mo - [protected].

He calls me up and says with a very very rude non polite tone, using my last name, that your parcel is here at my location, come here and take it. I said is this the manner to speak, and its your job to deliver not mine, you deliver it whenever you can, he said ok and kept the phone.

Then again yesterday on 16th he called me and said, you didn't come to take the parcel, i said, its your job and if you cannot deliver, then return the parcel, he kept the phone, and marked the item as delivered, which is a fraud, and negligence at the highest, i did complain about this to the amazon, the seller, and you now.. I'm terribly annoyed and disappointed.

Above that, i had submitted the complaint in the aramex website about this issue, and what they replied is, the package has been delivered so we close the case.. What the hell???!

Hi

I recently ordered the killer jeans from amazon on sell. When i received the order. I saw this is the duplicate copy of killer jeans. I previously purchased the jeans from killer jeans oflline showroom. When i matched the same product there was too much difference between both products. They tried to copy the same but there was a mark of duplicate product.

They didn't give the finishing touch of product.
The brand sticker/logo was different was different.

The product id is

K-4211 lowell skft frsindg_$p

Manufacturer - kewal kiran clothing ltd.
Seller - cloudtail india private ltd