Amazon India Complaints & Reviews

Hello amazon,
The last night i m received a call from delivery boy.
He said i m from amazon.
And tell i have a courier for u.
Then i said plz delivered at my home.
He said take ur courier from wherever i m standing.
But i am on my work place.
He used very cheap language like third class people.
I don't know his name but i have number.
[protected].
Plz take action.
Otherwise i am don't do more purchased from amazon.
Thank you.

As i ordered the earphone so i got a different one from amazon then i complained for that i have reacived the wrong than the coustomer service agent created a replacement after that i didn't got my replacement courier agent rufuses the replacement without contacting me and after 1 day i again created the refund return than a amazon courier come for the pickup of wrong product and he takes it and gone after 10 day till no refund initiated and then i call coustomer service he saying 2 days more but no refund initiated a they closed my account and saying that you returned the incorrect item
I was like wtf why they didn't refuse at the the time of pickup i didn't think this is fair

I have placed two orders using amazon app. One of order was not delivered but it is marked as delivered. I have contacted amazon customer team and it is of no use. Even other order was not delivered after 8days. I have called customer care team and they informed me the product was damage and they are not able to replace the product. Lot of my time was wasted. Amazon need to correct all the technical issues.

My amazin account being on hold and for that i email them at all their mail id fhen a single computated reply is coming from them that they are unable to verify my details although i have sent them all the details they asked several times.
Now they asked me fax them my debit card name and billing address which i tried but there comes an error as the line remains busy all time.
My registered no is [protected]
Registered name :naman ahuja
Email id : nikhil. Ahuja.[protected]@gmail.com
I request them to unhold my account as my refund also got stuck in between this all problem.

(No subject)

Saurabh sharma
To me
4 minutes agodetails

Order placed: 10 october 2018
Amazon.in order number:[protected]
Order total: 25, 990.00

From last one week, i am experiencing terrible service.

I have ordered vivo phone from amazon india on wednesday and it was delivered on friday. On friday, delivery boy came however i was not at home and he told that he will come on saturday. On saturday he did not come and in evening when i called him, then he told that, his bike break down and package will deliver on sunday. Same issue happened on sunday and monday. I have tried customer care however they told that it will deliver but no success

Today, 16th oct, today delivery boy again change and he told that he will come however he did not even i have confirmed his location. He was around 15 mins away from my location. On 9.28 pm i have received the call from him that he will not come and my package will deliver on tomorrow i have told him to come and he confirmed that he will come but after that he did not my phone. He update him system on 9.28 pm, he updated false update that unable to contact customer.

I have contacted customer care again, they ensure that they have escalated this issue but i have no trusted because all representatives saying same issue. I am paying for amazon prime but it's waste of money for this type of service

I ordered two items. One item was delivered today without any problem. I got a message saying item will be delivered on 16th by the agent for the second item. After 3hours, i got another message saying that the package is being returned to seller because it was refused at the delivery address. But nobody contacted me regarding the delivery. I tried to contact the agent but he wasn't lifted my calls and not responding. I have sent message also. I contacted amazon also, but of no use. I planned to give that item as a gift to my wife. Because of the carelessness of delivery agency and amazon, i felt ashamed without my mistake.

Today I ordered a USB speaker the boy who came for delivery was very rude. He ask me to return back tha package bcz he said that he'll not come to first floor to deliver it. I told him that I am pregnant n I can't come by stairs then he said that I can't come, everyone becomes pregnant . I am totally unsatisfied by this

I had ordered fossil venture analog smartwatch from amazon online shopping site on 6th august order no[protected]. I didn't get it on expected time.. When i called customer service they told it has misplaced so i cancelled it and asked for refund.. Inspite of two calls and three weeks i haven't received my refund yet.. They told me will get back in 48 hours but haven't got it back..

I have ordered below product on 10 Oct, 2018

R for Rabbit R For Rabbit Baby Stroller And Pram (Rainbow Multi Color)
Order Details
Order#[protected]

The above said product has to be delivered to me by 16th Oct, 2018 as per amazon's email and the mobile app. However, still i haven't got my product, so i called customer care to have a check on my delivery and now they are saying that we are having problem in back end thus your delivery will come within 19 Oct. being a prime membership, i need to get this product on the said date(16 Oct), but amazon failed to that.

The customer services guy(Santhosh) is also very rude, he said that he is the top management and there nobody to help me in this and i have to wait until 19th Oct.

Amazon is getting worst day by day. i think Flipkart is better in these kind of services.

I ordered a phone vivo v11 pro and the guarantee dilivery was for 15 October 2018 by 9 pm, owhen it went out for dilivery I called this dilivery agent where he confirmed that he will come by 4 - 5 pm so I though of not going out of house because of the parcel, but as he was not at my doorstep as per promised timescale I tried contacting him again & that where is went rude by saying that " will see if we can dilivery today as you live very far or will come tommorow or so " with indifnet answer hence I asked him if he. Ould confirm the dilivery time but he went bonkers and rudly disconnected the call ... I would want a an answer from Amazon how they could hire a staff like him even though it's third party ( if you will claim) and would like to seek an apology letter from Amazon about rude behaviour my order details asre attached he'd I phone number [protected], email [protected]@yahoo.com, package ID is sptp[protected]

I have brought d link router form Amazon and returned it but not got refund money yet. They are telling that they have refunded the money. But money not came to my account.They have given refund reference number ([protected]).But when I visited bank they said they can't do anything. Tell me can I get my money back. Order date 18-Sep-2018- it's price is 1750Rs.

I made an order on 12th Oct. 2018.
Order :[protected]

My order has not been delivered since 13th october and every day customer care is saying they will deliver within next 24hrs or initiate refund.
Neither a refund nor a delivery has happened and all the issues are due to delivery issues at amazon's end.

I'm posting this issue on consumer forum as there seems to be no help from amazon side.

NO TRANSACTION DONE BY AMAZON for refund note this first
On 3rd oct
as you people are saying
My own transaction ID through which I paid amazon on 14th SEP is[protected] it is my own transaction done on 14th SEP.
Sorry to say no transaction is done by AMAZOn neither refund done to my account.
AMAZON Did not even attempted any transaction
Kindly refund the amount and give a transaction id or proof that transaction made to my upi id …
AS FIR against amazon is already their wha you want me to do??
GO to CYBER CRIME or get my money back??
??

Hello!,

Order #[protected] dtd. 7th oct 18, sun pharma garlic pearls - 100 perals (Pack of 4), sold by: supervalue pharmacy pvt ltd
Received in completely damaged condition, all the glass bottles are broken. The seller has not packed properly, it should be bubble wrapped and packed in corrugated box before dispatching. I am always buying from your web site, this is the first time it happened like this, because of this seller. I think he dos not know how to pack glass bottles before dispatching. Ask the seller to send the replacement qty with apology letter.

Thanks.

Ramprakash

I have received a defective moto g5s plus on 10th oct 2018 but when i have asked for the replacement, amazon customer care executives bluffed me by saying that the device is not available. I have been trying for a replacement from the first day by calling them every day but there is no genuine response from them.

Day 1: i have asked for the replacement and they have sent a technician for inspection and confirmed that the device is defective.

Day 2: i was told that the device will be replaced once the item is in stock so contact us when the stock is available.

Day 3: i have called to them on 16-oct-2018 @ 10:58 am and asked them that the device is available and hence requested to replace the device. Then told that the request has been initiated and they will confirm the same by calling me after 1 hr.

After 1 hour (16-oct-2018 @ 12:01 pm), i got a call from one of the executive saying that the stock is not available with the same seller but i could able to order the same mobile from the same seller with different email id.

I have called the customer care again on 16-oct-2018 @ 12:50 pm, they told that i have updated my location and hence they are unable to process the replacement. So, as requested by cc executive, i have added another address but at the end (After 40 minutes on call) they told that they are not going to replace the device.

Finally, i got blamed by amazon services and customer care executives.

The bank has lodged a fir against amazon if you can read
For fake id i can also do the same
And no audit by your people you only spend few years in jail
No hand cuts
No mental or fingure cut
Just few months in jail and then you will go to?
That is why i like qatar and saudi people like you cut of either figure or hand
What you want to cut your hand or fingure
The quran law is very nice in this
Once one figure gone you will not do such crime
Fathima:
In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.
Me:
This does not give you ny respect
I want my amount back what can you do if you want to help me?
I can help you by you spending less in jail in india
Or if you from saudi only fingure
One fingure cut
Fathima:
Yes, that is the reason i kindly request you to contact bank's customer care with the reference number.
Me:
They lodge fir
Fathima:
Ref #[protected]
Me:
Fir lodged
For the fake no
Check the whole internet your self
With this no.
Fir in cyber crime lodged
And its fake fraud no.[protected]
Why you give the fraud no.
Fathima:
Did you contact your bank's customer care?
Me:
Yes
Today
At 12 pm you want manager no?
Fathima:
Sure, in this case, if they are unable to locate the refund, kindly request them to dispute the transaction.
So that you can be able to locate the refund.
Me:
Wow wonder
I be able to locate refund??
Wow
What a way
Fake no. Now locate
Fathima:
Kindly contact your bank's customer care.
If they are unable to locate the refund, kindly request them to dispute the transaction.
Me:
What about auditing that transaction??
From your company?
Any audit being done or simply?? Bank bank?
Bow wow
What about auditing that transaction??
From your company?
Fathima:
We have audited.
Me:
Give me the result
Fathima:
So that only, we can have the reference number
Me:
Ahha hah hah ha
Fake no.
This means you accept you are a thief
From hyderabad or chennai
Southy thievs
South india is famous for chappal chor
Like you
Who steal
Like underwear of men
We're sorry, but your last message may not have been sent.
We're sorry, but your last message may not have been sent.
Me:
Or bikni of women
Or underwear of men?
Or chappal chor
Chindi chor
Chillar
Now i will call you chillar
Abe chillar
Ye no kaha se layi
Fathima:
I can tell you are upset, and i can assure you that i am here to help and i will do everything possible to resolve this. Please refrain from using such language.
Me:
What about auditing that transaction??
From your company?
By namita bajpai
Express news service
Lucknow: an incident of fraudulent diversion of refunds meant for amazon customers by hackers to their own accounts came to light in lucknow on wednesday. The legal cell of amazon filed a complaint, on the basis of which an fir was lodged against unknown hackers at vibhuti khand police station.
A large number of amazon customers had been complaining that refunds were not being credited to their bank accounts. On getting multiple complaints of the same nature, the company got an internal audit done and it came to light that the refund money of around 1, 500 customers had been diverted by hackers into their own accounts.
The cyber cell of lucknow police is now looking into the matter.
Sources in amazon's legal cell said it was for the first time such an incident was reported in the company and it started getting complaints on a regular basis almost every week from the month of june. An audit revealed that the incident was happening with those customers who used to give 'cash on delivery.' the customers who wanted to replace products were requested to add their bank accounts so that refund amount could be credited directly into their account.
The hackers used to get access to the phone number of the customers and call them impersonating company officials. They would asked them to reveal their one-time-password, as soon as it was generated and then replace the bank details of that customer with their own. Once the delivery boy would come to take back the parcel, the refund amount would be credited to the account of the hackers instead of customers.
Amazon said the siphoned amount was not known till now
Dd
Lucknow: hackers siphoned off large amounts of money from e-..
Read more at:
http://timesofindia.indiatimes.com/arti...(see full link)
Fathima:
We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers. I'll be sure to pass your message on to the appropriate people in our company.
Me:
Why not in countrey
And why you push on that fake no.
Who made that no. Ake fraud no.[protected]
If you want to check the transaction i can give you one more link with that ake fraud no.[protected]
Check yourself
Wait
https://www.complaintboard.in/complaint...(see full link)
Fathima:
These links will not open from our end.
Me:
I just want to know why you people kept pushing on that fake no
That is a fraud to you people
Fathima:
Sir, that is not a fake number.
Me:
I tell you i gave a link to you
And that you can check yourself or go to any place which has mobile or ny internet
Go to bhim app complaint helpline and chek that fake no
I think your mindwash
Or part of gang
? No audits
No recalls
I giving all i can
Still you come with that fake made up no
?? Strange
Fathima:
I am really sorry for that.
Me:
Ok if you can take care of all this because this information came to me 1 hour ago
And i really went to bank manager who gave me all this
Believe you me
I spoke this to no other 45 people except you
It is upto you and only you to settle if you can
Otherwise become a scam

Am sorry, this is the reference id given by your bank's end for the refund processed.
Me:
Their is no such record in any accounts not even any bank account
And i did not pay from any bank
Fathima:
So, kindly contact your bank's customer care and request them to dispute the transaction.
You have paid via upi.
Me:
You will see more paper clippings
Wait
The title is scam paradise company amazon
But i know it has probably happened to me a couple times, but not enough to affect my bottom-line. Just like shoplifting it will happen but as long as it is kept low a business can still make money. And i know 99.9% of buyers are awesome and have no intent of stealing. I fully understand amazon’s policy of favoring the buyer in most situations and i agree with the policy. This buyer centered policies allow me to sell more items at higher prices, because buyers trust amazon to protect them for shady sellers and they are willing to pay more for that assurance. But what assurances to i have as a seller against fraud buyers. About 1 in 300 or so packages show as delivered by post office, but customer will state it did not arrive. Since i know the post office does lose packages i always believe the customer and issue immediate full refunds or ship another free. My question/suggestion is does amazon keep an eye on buyer fraud. Example: as a buyer i could buy multiple items from many different sellers and if i don’t sign for packages i could just lie and say i never received any of them and get free stuff. I know amazon keeps a close eye on a-z claims, but most good sellers like me just give refunds so the a-z never happens. Does amazon track a buyer who gets a lot of refunds, or makes a lot of where’s my stuff request? Another example: as a buyer i could buy a product and claim it does not work, or is not as described. I know from personal experience amazon will take the customers side 9 times out of ten, again i know why. Does amazon keep an eye on customer returns for “not as described”, because again good sellers like me never argue with the customer, i just refund to prevent a-z and negative feedback. Again i have been doing really well, and i do not see this as a problem yet, but i would feel better if amazon is monitoring buyer’s refund, return, and where’s my stuff actions for possible fraud. I just don’t want amazon to become a scammers paradise.
Fathima:
From our end, the refund was processed.
For your reference, i will send the entire chat transcript as a reference.
Me:
To which account you got that 85 no. From gang member??
And the lady bank manager has again lodged a fir against you
Amazon scam gang you joined
Fathima:
From our end, the refund was processed already.
Me:
N theory perhaps they do, in practice perhaps not. As you stated they are customer oriented and they assert that signature confirmation is the valid method of proof of receipt. As with any on-line sales there is always the chance that the item was really not received by the buyer or there is a scam. With the track record of successful sales you mentioned it is not something for you to worry about. Allegedly buyer’s have a maximum of az claims which can be filed. However it seems that this number can be overturned by buyers calling customer service
Very bad
Very bad
Full of scam your amazon gang member
Robbing and cheating is fraud in saudi and qatar it takes off the hands of people doing so
But you will go to jail your hands will not be cut off in india
If you made a theft you will only go few years in jail
And stop pushing that you gave money to me i have listed lots of example
Fathima:
May i know your expectations please?
Me:
I just want my money back let the government and god do the rest
Or you want me to get you to jail instead
Fathima:
Sir, we have processed the refund already.
Me:
Stop pushing upon that fake no
Fathima:
Ref #[protected]
Me:
That fake no is fooling you
Any audit on that refund
Any audit?
Fathima:
This is not a fake id.
This is the reference number given from your bank's end.
Me:
To which account no it went you have any clue gang memebr
Theif if i cut your hands for this that will be crime for me
So i let the law of country prevail
Let the jail and police take care of you
I will give you many more example
Amazon india has filed a police complaint in this matter, and although the amount of money siphoned off hasn’t been calculated yet, it is believed to run into several crores of rupees. The likelihood of involvement of company officials is high, since that would be the way that the scamsters gained access to the mobile numbers of those customers who had returned a product purchased with cash-on-delivery as a payment method.
Notably, such a scam wouldn’t work with any other payment method, since the refund would be paid to the same medium; for example, a credit card refund would be paid back to the customer’s same credit card as a reversal. Investigations are on in the matter
Till today no one called me back to settle this?
Not even any body
Fathima:
Sir, the bank will not call you.
Me:
I want your fraud to go to jail
Fathima:
You need to contact the bank's customer care.
Me:
Yes the same bank i came from lodged a fir in india against your theif
Fathima:
I am sorry, i am unable to comment on this.
Me:
The bank has lodged a fir against amazon if you can read
For fake id i can also do the same
And no audit by your people you only spend few years in jail
No hand cuts
No mental or fingure cut
Just few months in jail and then you will go to?
That is why i like qatar and saudi people like you cut of either figure or hand
What you want to cut your hand or fingure
The quran law is very nice in this
Once one figure gone you will not do such crime
Fathima:
In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.
Me:
This does not give you ny respect
I want my amount back what can you do if you want to help me?
I can help you by you spending less in jail in india
Or if you from saudi only fingure
One fingure cut
Fathima:
Yes, that is the reason i kindly request you to contact bank's customer care with the reference number.
Me:
They lodge fir
Fathima:
Ref #[protected]
Me:
Fir lodged
For the fake no
Check the whole internet your self
With this no.
Fir in cyber crime lodged
And its fake fraud no.[protected]
Why you give the fraud no.
Fathima:
Did you contact your bank's customer care?
Me:
Yes
Today
At 12 pm you want manager no?
Fathima:
Sure, in this case, if they are unable to locate the refund, kindly request them to dispute the transaction.
So that you can be able to locate the refund.
Me:
Wow wonder
I be able to locate refund??
Wow
What a way
Fake no. Now locate
Fathima:
Kindly contact your bank's customer care.
If they are unable to locate the refund, kindly request them to dispute the transaction.
Me:
What about auditing that transaction??
From your company?
Any audit being done or simply?? Bank bank?
Bow wow
What about auditing that transaction??
From your company?
Fathima:
We have audited.
Me:
Give me the result
Fathima:
So that only, we can have the reference number
Me:
Ahha hah hah ha
Fake no.
This means you accept you are a thief
From hyderabad or chennai
Southy thievs
South india is famous for chappal chor
Like you
Who steal
Like underwear of men
We're sorry, but your last message may not have been sent.
We're sorry, but your last message may not have been sent.
Me:
Or bikni of women
Or underwear of men?
Or chappal chor
Chindi chor
Chillar
Now i will call you chillar
Abe chillar
Ye no kaha se layi
Fathima:
I can tell you are upset, and i can assure you that i am here to help and i will do everything possible to resolve this. Please refrain from using such language.
Me:
What about auditing that transaction??
From your company?
By namita bajpai
Express news service
Lucknow: an incident of fraudulent diversion of refunds meant for amazon customers by hackers to their own accounts came to light in lucknow on wednesday. The legal cell of amazon filed a complaint, on the basis of which an fir was lodged against unknown hackers at vibhuti khand police station.
A large number of amazon customers had been complaining that refunds were not being credited to their bank accounts. On getting multiple complaints of the same nature, the company got an internal audit done and it came to light that the refund money of around 1, 500 customers had been diverted by hackers into their own accounts.
The cyber cell of lucknow police is now looking into the matter.
Sources in amazon's legal cell said it was for the first time such an incident was reported in the company and it started getting complaints on a regular basis almost every week from the month of june. An audit revealed that the incident was happening with those customers who used to give 'cash on delivery.' the customers who wanted to replace products were requested to add their bank accounts so that refund amount could be credited directly into their account.
The hackers used to get access to the phone number of the customers and call them impersonating company officials. They would asked them to reveal their one-time-password, as soon as it was generated and then replace the bank details of that customer with their own. Once the delivery boy would come to take back the parcel, the refund amount would be credited to the account of the hackers instead of customers.
Amazon said the siphoned amount was not known till now
Dd
Lucknow: hackers siphoned off large amounts of money from e-..
Read more at:
http://timesofindia.indiatimes.com/arti...(see full link)
Fathima:
We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers. I'll be sure to pass your message on to the appropriate people in our company.
Me:
Why not in countrey
And why you push on that fake no.
Who made that no. Ake fraud no.[protected]
If you want to check the transaction i can give you one more link with that ake fraud no.[protected]
Check yourself
Wait
https://www.complaintboard.in/complaint...(see full link)
Fathima:
These links will not open from our end.
Me:
I just want to know why you people kept pushing on that fake no
That is a fraud to you people
Fathima:
Sir, that is not a fake number.
Me:
I tell you i gave a link to you
And that you can check yourself or go to any place which has mobile or ny internet
Go to bhim app complaint helpline and chek that fake no
I think your mindwash
Or part of gang
? No audits
No recalls
I giving all i can
Still you come with that fake made up no
?? Strange
Fathima:
I am really sorry for that.
Me:
Ok if you can take care of all this because this information came to me 1 hour ago
And i really went to bank manager who gave me all this
Believe you me
I spoke this to no other 45 people except you
It is upto you and only you to settle if you can
Otherwise become a scam

I ordered two items and delivery date was given as 15 october 2018. I got a message saying items will be delivered on 15th by the agent. After an hour i got another message saying since the delivery wasn’t accepted the items are returned to seller. Nobody contacted me regarding the delivery. I tried to contact the agent but he’s canceling my calls and not responding.

My mobile emei no does not match from invoice. I compained about it 30 aug 2018 and call multiple of times but every time they said to wait for 5 to 6 days. Now there is 45 days and still no solution. I want to repair my phone but due to this wareanty expired. Poor verypoor work amazon. I will never purchase anything from amazon, and if it will not resolve with in two days i have to go consumer court and compalin about this and punished you. Thank you very much for such a great service

Hi,

I had opted battery for my smart watch and ordered on amazon. The company so called mgm enterprises, delivered led lamp. Because of their mistake, i have to courier back the product to the company on my own expenses. Sounds amazing. Amazon should take responsibility for such wrong delivery. Already paid for delivering the product whatever cost and now again being compelled to courier the product on my own expenses. Damn #.

People are losing trust over amazon now and so do i.