Amazon India Complaints & Reviews

I made a payment of rs 1706.00 on 26.09.18 for an umbrella (Esprit)
Order reg no[protected]
It did not reach me on the designated date.
Since then trying to cancel the order but it is not being cancelled
Spoke with helpline also on 22.10.18 and they assured that it will be cancelled and amount refund.
Till date nothing happened
It is not being cancelled on the website or on the mobile app.

I purchased mia2 from amazon and i received vivo power bank in that box... I open the box in front of courier boy and call the amazon team immediately and then they forward the call to the investigation team.. Then they said leave the courier boy and we accept your complain.. After 30min i call again them and then they said we deliver correct product and we are not responsible for this incidece... And we are not giving you any refund or replacement. So pls help me sir

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund not processed"

Dear sir

A refund of 1039 rupees was successfully processed on 13 oct 2018 to my account by amazon.in. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service but not get any help.

I have confirmed with amazon and they have successfully processed the refund and reference number is[protected]

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

I ordered readmi 6a through amazon.in on 10th oct 18. I received my package on 11 oct 18 at 8:45 pm. When i unpacked the package, inside the box was a bar of rin soap instead of phone. I called delivery guy number of times but he did not pick my call. After i called amazon customer care to register my grievances. For my first call of complaint i did not receive any confirmation mail, so i called again. This time ramya, customer care executive asked me to upload my photo id to amazon account and assured me that i will receive refund and i should not worry about it. I did upload my id and waited till 25th oct to receive a call from amazon investigation team and get an update from amazon about my grievance. On 26th oct when i called amazon customer care, i was informed that amzon investigation team has come to conclusion that i was delivered phone. When i claimed that they have got things wrong and i would like to escalate my grievance, the representative said that i should ask my family about what i should do. After lot of argument on phone i was connected to karthik from amazon leadership team, he said he will take 3 days to look into the matter and investigate.
I am surprised that why their investigation team didn't contact me when i had filed my complaint and they are not intending to believe me who has been amazon customer for long time.

Sir maine amazon se lenovo k8 note fine gold 4gb with new system update oder kiya tha jiska price 10650 rupye tha jisko maine 11/10/2018 ko amazon k sell se oder kiya tha seller ne mujhe block colure ka phone bhej diya hai jiska price fine gold se bahut kam hai
Amazon customer care se baat ki to kahte hai ki abhi jach ho rahi hai mujhe jo invoice diya gya hai us par imei number nhi diya gya hai our bill fine gold ka diya hai our mobile black colour ka diya hai sir request hai ki mujhe fine gold ka mobile dilwane ki krapa kare jald se jald ya to mere refund mere account me dalwany our black phone mere pass chode de
Oder number[protected]

Name :-. Lakhan pawar

Send photo
Bill
Phone photos
Parsal open karte time ka video

I had ordered a product on amazon and did not receive it for 1 month, however the status of the product was delivered. It was a paid product. I had complained 4 times and no action was taken. Everytime for 1 month i was told i would receive it. The customer care executives were not helpful at all. No one had any idea of what the issue was. I was told different things everytime i called to complaint. After 1 month i am told that i would receive a refund.

I ordered a laptop from amazon, i made online payment for that and the payment date is 10 october, and it was 15 days gone but i didn't get my order yet, and that people are not giving me any good information about the order. And customer representative of amazon are not talking to me well. People who have ordered after me have found your order but haven't found me yet, i should have made online payment, so i need to get the first and the people who are ordering in cash on delivery are also getting the order before me

I had posted several truth of amazon fraud which includes the fraud of inr 2, 92, 250 (Two lakh ninety two thousand and two hundred fifty rupees) and the true product feedback which i had posted on amazon. After that amazon had not only asked twitter to suspend my account @tejendraraman but also they asked google to restrict my daily email sending limits as i sent several complaints of amazon to concerned government authorities. This is completely a violation of consumer law which twitter is supporting. Twitter should at once remove suspension of my account rather than supporting fraudster companies and scheduled caste atrocity and social boycott of scheduled caste indians.

I have ordere a asus a555la laptop replacement screen on 15th october 2018 and they have promised to deliver it by 22 october 2018. But now its 26 october and still i have nt received it. Every time i call them, they will say that item will be delivered within 24 hrs and even after 24 hrs situation would be same. I have already called them three times. I was very excited about my purchase but amazon ruined it all.

Email : [protected]@gmail.com

Product not delivered but my order status is delivered[protected], please take necessary action against the issue and refund my credited amount.

Order date - 06-oct-2018
Order #[protected]
Order total - 475.00
Product - generic household sewing machine pleating ruffler gather zipper.
Mob - [protected]

On 16th oct 2018 i have ordered a sony microvolt 16 gb pen drive from my amazon account by making card payment.
Scheduled delivery was on 20th october 2018. But not delivered till date. I have continuously in contact with the customer care from last 6 days. Nothing has happened. They are giving wrong assurance every day that today we will deliver, but every day i found that was a false promise. Up till i had about 15 calls and 10 chat with customer care, but they are not taking it at priority. I am experiencing lot of trouble and so much disappointment. Also amazon has wasted my 6 valuable working days and mental harrashment.

Dear sir/ madam,

I have not received the product ordered in www.amazon.in.

My amazon order no.:[protected] and
Tracking id[protected]

18th october evening a delivery person called me and that time i was traveling and then called him to deliver on 22.10.2018. After that nobody turned up for the delivery of the product ordered. I am surprised to see the mail about the product delivered whereas i have not received. How come the product delivered updated without my acknowledgment.

This policy is wrong from amazon part and gives us insecurity to stop me for further order with amazon. Or else i may go only for cash on delivery. Since i have already paid nobody bothered.

Kindly do the needful for the earliest delivery of the product.

Best regards,

Arun kumar panda
Mumbai - india
Mob: +91-[protected] / [protected] / [protected]
Email: [protected]@gmail.com / [protected]@hotmail.com

My account number [protected] name goldy
I purchased a product on 10th oct of this month using my canara bank debit card amazon mobile iasked them for refund. As per their confirmation refund was initiated 10th of thi month maximum time frame was 5 days. Still it was reflected in my account. Amount of rs.5, 998.00 with transaction id24294a5vgvuprocessor trace id5391682613356783303050

10 october 2018

My full name - ram tiarth referene no 75503728284023570780758
Transication date 10/10/2018 had contacted your customer service number there is no proper response. Please check and confirm status and i share my bank satement...

Returned a article on[protected] through blue dart bearing id no -[protected] for the sake of refunding rs-395/- to my account. So far no money has been refunded. Ican not understand what the real cause is. Money paid through citrus payment solutions id[protected] dated[protected] long time has been passed. How long i have to wait? Please inquire possitively the matter & take steps.

My account number[protected]
I purchased a product on 10th oct of this month using my canara bank debit card amazon shopping i asked them for refund. As per their confirmation refund was initiated 10th of thi month maximum time frame was 5 days. Still it was reflected in my account. They had provided the refund reference number[protected] nd ammount 4449 but i dont receive ammount and amazon give me transaction id.11117ynylt3ymu9ozrm6s2duo
Transication date 10/10/2018 had contacted your customer service number there is no proper response. Please check and confirm the status and i share my bank statement

Case 1.
Order[protected] placed on 9th Oct 2018.
Seller’s price was Rs. 9999, Instant Bank Discount (IBD) was 10%, Rs. 999.9, hence Debit Card was charged Rs. 8999.10 ( = Rs. 9999.00 – Rs. 999.90).

Transaction reference SBIPG PU[protected]AMAZON MUMBAI.

Order failed to deliver. Tracking ID[protected] contained false information from transporter. This was reported to amazon immediately via mail to [protected]@amazon.in on 11th Oct 2018, 01:26 a.m. IST. The order got returned due to delivery failure of Amazon. Cancellation and refund triggered by Amazon, not by me (the customer).

Refund issued on 12th Oct 2018, the break up was as follows:
Refund subtotal Rs. 8999.10, Bank Discount deduction Rs. 999.90, Refund for this return Rs. 7999.20.
Transaction reference SBIPG[protected]AMAZON MUMBAI.
Amount received in Bank (the same debit card was credited) = Rs. 7999.20.

The flawed logic here was that it was an Instant discount from bank, bringing the price down from Rs. 9999.00 to Rs. 8999.10, there was no Cash back or “Amazon Pay Balance” at the point of sale.

At the point of Return (due to delivery failure of Amazon), Rs. 999.90 got parked in Amazon Pay balance. This brought down the refund amount credited to bank from Rs. 8999.10 to Rs. 7999.20.

The terms of offer did not mention “Cash back”, it mentioned “Instant Bank Discount” (IBD) at point of sale.
The IBD amount got converted to “Cash back” at point of return (and the customer did not return, the terms cannot apply here). This is either a mistake from Amazon, or, deliberate malpractice.

Case 2.
Meanwhile, on the same day, 9th Oct 2018, I placed another order[protected].
This too failed the same way and got returned to seller.
The full amount Rs. 2799 was refunded in this case.

Case 3.
To keep things simple, I thought of making use of that wrongfully parked amount of Rs. 999.9 in another order.

So, I placed another order[protected], for same item as was in the previous order (failed) mentioned under case 2, even though the price of the item had gone up from Rs. 2799 to Rs. 2999.
I had placed this order using Rs. 999.90 from Amazon Pay balance and rest Rs. 1999.10 from debit card.
This order too failed, and refund was made in the “original” payment mode, that is, Rs. 1999.10 to Bank and Rs. 999.90 to Amazon Pay Balance again. Technically and legally, this is correct.

Experiencing three failures back to back, however, I would not like to risk ordering something again in Amazon.

So, now, the illegal and wrong treatment from Amazon with respect to refund of order[protected] detailed under Case 1 becomes relevant again. The trouble with lost trust is that I cannot place another order that is very likely to fail again.

I tried making peace. But Amazon has not.

Since 9th October 2018 till date, over a dozen of mails have been exchanged. I received promises that were not kept, false explanations of situation that do not instill trust, inconsistent indications as to how Amazon is going to resolve the issue, and many such things, none of much use.

Amazon should credit the same card, or transfer to Bank account maintained. Forcing customer to place yet another order by wrongfully holding customer's money is not a fair practice.

Sir I ordered Acer one 7 Tab on 12 Oct 2018 and delivered to me on 17 Oct 2018. I opened the product found defected and I complain about the product and file request for replacement but he say me that replacement of the product is not available we refund your amount after pick up the product. But till now product not pickup return by amazon. I have already payment of the product.

I ordered a product sg club 2.0 cricket studs, size 6 (White/blue) on 21/10/2018 and paid whole payment to amazon and the delivery date was 23/10/2018. I was informed in every morning that "your order out for delivery and will get today" but till today i. E. 25/10/2018 the product has not been delivered. I checked the reasons and contacted every day but they given fake reason like "delay in delivery due to external factors" and commitments of delivery of product. Since 23/10/2018, i have been harassing me for the product.

Today they did not deliver the product and returned to seller. They should be punished with fine for harassment and not full fill their obligations.

Dear sir,.
I have ordered redmi 6a (Black, 2gbram, 16gb storage) on 11th october 2018. Order number:[protected] and serial number: imei - [protected]. The was delivered on 19/10/2018. But mobile screen is not working. Screen has lining and shades.
So, i request you please exchange that items asap.

Regards
Fakhra parween
Mob.[protected]

I ordered prestige iris mixer grinder from amazon india. I got product with 1 week delay. Once i opened the product i surprised, there is no product. I got only jars. I raise a complaint and asked for replacement because i won't get that product with the same price now. First they said ok later when i called them then they told they can't provide replacement they can only do cashback