Amazon India Complaints & Reviews

Its been 3 months, i have not got my two Refunds from amazon. They are giving refund refrence number, but not UTR, and SBI is not acknowledging their refund reference number and demanding UTR for filing charge dispute.
Contacted SBI but they are not ready to listen and only asking to contact Amazon. Amazon is giving only refund reference number and saying they have refunded the two amount and suggesting to contact bank.

Amazon India a big cheaters. Initially they were fine in dealing the consumers. Once, they smelled the dodging method of Indian companies they also following the same. This complaint is regarding my purchase in amazon pantry in June 2018. My order no is #[protected] dt 17/6/2018 worth of Rs 2111.30. I suppose to get 15% of cashback on this amount. but till date it is not credited. I have sent many mails to them. They also replied, but with same content " the issue is escalated to the concern team. we will get back to you soon". Today is[protected], the result is big zero. For your information, I am providing the content of the mails.

Dear Sir/ Mam,
I have ordered through Amazon pantry through ORDER #[protected] dt 17/6/2018 worth of Rs 2111.30. I have used Amazon pay balance as a payment option. I have received the items also. But to my surprise, still my cash back is not credited to my account. Hence requesting you to credit the same.

Thanking you

Yours Truly

Dr. Premkartik

Hello,
I understand your concern regarding the cashback on your order #[protected]. I will help you with this.
As you know there are many cashback offers running in our website day to day and I am sorry that I was not able to
locate the exact cashback offer you are referring to on your order. In this case, I would request you to help us with the
name of the cashback or link to the cashback offer page or any snapshots of the offer so that we can help you further
with this.
I realize that at this point of time asking you to contact us again would be disappointing, but in a situation like this, it is
very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best
way to be certain that your issue is resolved more appropriately.
Please be assured that as soon as we receive the name of the cashback offer or any information regarding the same I
will definitely help you with this.
Should you require any additional information or assistance, please feel free to contact us back using the link below.
We will be more than happy to help you.
https://www.amazon.in/gp/help/customer/contact-us/ref=cs_em_cu
Thanks for your patience and understanding in this regard.
We look forward to seeing you again soon.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Aruun
Amazon.in

premkartik kumar
Sat, Jun 23, 10:12 PM
to cs-reply

Dear Sir/ Mam,
I have ordered through Amazon pantry through ORDER #[protected] dt 17/6/2018 worth of Rs 2111.30. I have used Amazon pay balance as a payment option. I have received the items also. But to my surprise, still my cash back is not credited to my account. Hence requesting you to credit the same.
The offer screen shot is attached for your reference. As a prime customer I am eligible for 15% cash back offer.

Thanking you

Amazon.in
Sun, Jun 24, 1:09 AM
to me
Hello Dr. Premkartik,

Thank you for sharing us the requested snapshot.

I am sorry to hear that you haven't received the 15% cash back for purchase of the order #[protected]. I'll certainly help you in this regard.

In order to help you, I've checked and see that you've placed the item on the right time to get the offer. So, I can assure that you will receive the cash back offer as mentioned on our website.

Upon researching, I could see that the customer will receive the cashback amount within 72 hours from the date of dispatching. But you have not received the cashback, I apologize for the inconvenience caused to you.

Your cash back may have been delayed has it may have stuck with the technical issues we have been receiving the similar complaints from our loyal customer's We are aware of this issue, and we're working on a solution.

To help you in this and disappoint you any longer, I have escalated this issue for a resolution to our internal department with high priority to get this issue to be resolved. Now our concern department will handle this issue of yours and I am sure they will surely help you in getting your cashback.

Necessary actions will take against this issue. A trouble ticked have been raised in this regards and have been escalated.​

I hope my efforts to correct this issue have been satisfactory. If not please give us another chance to serve you better in future If there’s anything I’ve missed or something else I can do to make this up to you, please do let me know by replying to this email.

I'm positive you'll receive the cash back so you please no need to worry. We will let you know about the cashbackdetails shortly.

It is our privilege to have you as our valued customer & would like to thank you for your continued support.

We value your correspondence with us and look forward to see you soon.​​​​

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Kesavan
Amazon.in
Did I solve your problem?

premkartik kumar
Wed, Jul 4, 12:14 PM
to cs-reply

Dear Sir/Mam,
Still, my cash back is not credited. It shows Amazon is loosing its steam; not able to handle large data base of customers?. Take immediate steps to credit the same.

Thanks

Dr. Premkartik

Hi Dr. Premkartik,

Thank you for writing back to Amazon India.

I understand your concern with regard to the cash back for your pantry order and I see that you have contacted us already and the issue is following don't be worried I will help you regard this.

Upon checking on the order details I see my colleague has been already escalated to the cash back escalation team and the issue was escalated on 24th June and form was filled to investigate on this.

Hence the cash back team will take normally 2-3 business days to get the update so I would kindly request you to wait for the update from the concern team.

Please be informed the mentioned time frame is for the relevant team to investigate and you will be notified the same once we get the update.

I hope you understand the limitations in this regard.

Thanks for your patience and understanding on this.

It is our privilege to have you as our valued customer & would like to thank you for your continued support. We look forward to a very warm and fruitful association with you.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Rashmitha
Amazon.in

Dear Sir/Mam,
Still my cash back is not credited for my Order #[protected]. According to your previous mail it should be done within max 4 days but already 10 days has gone. Requesting you to do the same immediately.

Regards

Dr. Premkartik

Hello Dr. Premkartik,

I'm sorry to know that you haven't received cashback for the order #[protected].

I know my apologies wont diminish you from all the hassles you went through but I would request you to accept my sincere apologies in these regards.

I truly regret for the time you have spent dealing with this issue and for having to take additional time in bringing this to our notice. We're aware that our choice of services reflects on our business as a whole, please be assured that your message has already been forwarded to our concerned team so this will be taken into utmost consideration.

I have reviewed your order and see that you are eligible for the 15% cashback. However, due to technical glitch in our system cashback was not processed.

To help you further, I have personally escalated this issue to our Promotion team. It could take 2-4 business days for them to research and process the cashback manually for you. Note: Saturday and Sunday will not be considered as it was a holiday.

In this case, I request you to wait till 10 July 2018 hours so that our cashback team will initiate the cashback and get in touch with you via email.

I realize that at this point of time asking you to wait again would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately.

Trust me Premkartik, I don't want to give you any wrong information and mislead you in any aspect and that is the reason I've explained the exact issue behind this.

On a personal level, I appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer & we want to make sure you are always taken care of.

If there is anything else, I've missed or something I can do for you, please write back to us we will be glad to help you.

We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Srinath
Amazon.in

Dear Sir/ Mam,
This is the my last mail to you; before escalating this issue in social media. credit my cash back for my order #[protected] on or before Friday 20/07/2018. Already one month has gone. I am not understanding why you people are taking this much time in this fast world.

Thank you

Dr. Premkartik

**** After the above mail, I didn't receive any reply from them. And also the cashback is not credited yet.

Beware of AMAZON CASHBACK FRAUD

I ordered a dinner set on 12/10/2018 and the delivery date was between 15 to 17th of october 2018. But the product has not received till the mail is written. I have been continuously following the amazon customer care since the delivery date but they provide me nothing more but a false hope in the name of today or tomorrow. I have received almost 6 times a departure message but there is no activity happens after that.
So kindly look into the matter and tell me the truth about my product. If you are fail to deliver this then let it be confirmed so that i can see another option for it.

Thanks
Registered mobile no. [protected]
Registered mail id : [protected]@gppl.org

I ordered Pazzo laptop backpack from Amazon on 12th October, the product was supposed to deliver by 18th October 2018.

On 18th of October, I got a message from amazon service, product out for delivery with delivery boy contact number. The whole day I was waiting for the product and no one came to deliver.

Without any reason, on that evening it was resent back to the seller on top of that the product kept at the same delivery office from 18 to 22 October without delivering.

These people are playing games with the customer by not delivering the product and keeping it for 4 days.

I don't know what problems they have! I need very strict action against this delivery service.

Thanks

I had replaced a Denim Jack And Jones Blue Denim and order a large size.
Order ID[protected]-8603561
When that product reached to seller they told me that you had returned a old used item . I also rises TT, called E.Mails too many times . But no positive response .

This is totally not forgettable. Now they are not exchanging or refund my money.
Too hilarious.

And Also I had ordered T.Shirt @559 at sale on amazon
Order ID[protected]-3666701
I had returned because the quality is regular as other not USPA standards meets. Both returned on same day and to cloud India company. I am thee regular customer and this type of mistakes are not supposed to happen .

I ordered rewy universal 12x zoom mobile phone telescope lens with adjustable clip holder on 15.10.2018 and my order no.[protected] dtd.15.10.2018. But i have received telescope lens only not clip holder on 20.10.2018. How can i use telescope through my phone without clip holder.
Hence kindly arrange the clip holder. I am regular customer of amazon but this time i am very upset due to pooer service

I had ordered one plus six on amazon on oct 10th through emi and the package was delivered on 13th. When i opened the package in front of the delivery boy, it was empty. I registered complaint for the same and they told me to wait for 5 business days. When i called them after 5 days for the update. They are saying they cannot do anything as "the package was opened after 5 minutes" even though i opened it in front of the delivery boy. I need my money back. Please help on the refund.

Had a most pathetic experience with amazon while purchasing nikon d5600 camera (Along with 18-140 mm lens) during the great indian shopping festival, october 2018.

1. Delivery — for high value items, amazon has introduced secure packaging wherein a code is sent to the customer which must match with the code on the package.in my case it didnt match and in spite of opting for 1 day delivery and urgent requirement of the camera, i had to deal with extremely non-chalant delivery personnels and customer service executives, some of whom even blatantly suggested cancelling the order and re-ordering. Finally it took 2 days and lots of harassment to finally obtain the package.

2-. Pricing — as part of the great indian sale, there was a bank cashback offer (To be received 3 months later) and amazon pay bonus cashback too after which net cost came around 46.5k. Mind you, i paid inr 50, 850 upfront. The very next day the product was available at 45k on flipkart big billion day sale after 7k upfront discount on hdfc bank card.
I did not cancel the order on amazon since i required the product urgently, yet they failed to deliver on time.

3. Defective bag received — the free bag recieved with the product was of extremely cheap quality and defective, possibly even used. I brought it to the attention of amazon customer care immediately after delivery. The customer service executive asked to send pics of the bag and they agreed that it was defective.in stead of offering compensation or offering to ship a new replacement bag, they ridiculously offered to replace the entire thing. Is it a joke for a customer to send a inr 50, 000 worth camera back just because a bag worth inr 500 was received in damaged condition?

I have been a loyal amazon customer for last 5 years, yet the nightmare of an experience i had recently has left me deeply disappointed. They claim to be earth's most customer-centric company yet this is the kind of service they provide to customers for such high worth products.

I have made a purchase vide amazon order no.[protected] on 10 oct 2018.
The amazon package was delivered to me on 14 oct 2018 but it was not containing mobile phone. Immediately i contacted customer care, who said we will resolve the issue, call us after 04-05 days. When i contacted them on 19/20/22 oct. They said they can not do anything as investigation team has said that the package was delivered. Just to put in your knowledge, none from amazon called me to support in investigation, how can an investigation be conducted without being asked from affected party.
When i called customer care, they asked me to mail on ofm @amazon.in; they replied that your account is open and contact customer care for support and now whenever i call customer care they are putting on hold for long and then disconnects the phone. On asking where should i approach for resolution, customer care says, i will not be able to answer.
Please resolve my concern by either sending me mobile phone or refunding my money at the earliest.

Thanking you
Gyanendra
Mob no. [protected]

Order #[protected]
14 october 2018
Wd my passport 4tb portable external hard drive (Yellow)
I ordered this hardisk & got a fake hardisk which describes as below
Segates 4tb box (Inside it a damaged opened 256 gb hardisk)

After complaining so many times to amazon nobody is coming to pick up the fake product & my 7551/- amount is stuck they are not refunding nor giving me my product.

I have their all call recordings when ever i call them every customer representative assures & guarantees me that next day your pick up will be done
Still resolution to this
+91-[protected] mr. Abhishek mahajan

I have to wait a long time to receive my order. Many times i call to customer service but they make false promises. When finally 22 oct 18 item brought by delivery person he asked to me i will have to removed tempered glass of phone but i said to him its your risk. When he was removing tempered glass my phone get minor crack and he refused to exchange my phone. He didn't give me phone and make my phone faulty.
I want my order or refund and compensation against my phone.

I had placed an order on 18th october for a dell laptop computer, and paid the full amount by credit card.
Yesterday, i was expecting delivery, at 15:51 i got the following sms

Arriving today: dell vostro 3478 intel core i3 8th gen 14-inch laptop (4gb/1tb hdd/windows 10 home/black/2.25kg) will be delivered by amzagent ([protected]). Enter otp-xxxxxx only after getting the package. Track: http://amzn.in/d/fG2FZ66

As i did not hear from the courier till 4pm, i send an sms to amz agent[protected] stating i need the deliver today and giving further details of my address.
At 18:56 i got this message
Arriving by 9pm: your package with dell vostro 3478 intel co.. Is on road with our amzagent ([protected]) & will be delivered by 9pm. http://amzn.in/d/fmtztzN

This amzagent no[protected] is amazon delivery land no, i tried calling up no one was picking it up.

Same time i also got this sms

We could not deliver dell vostro 3478 intel core i3 8th gen.. As we could not contact you on the phone. Re-attempt on next working day. http://amzn.in/d/j1Vt67e

As i was very much in my room, i logged into my amazon account delivery status was shown as delivery attempted, and contacted customer support no and informed that the sms is false and they never tried to call me, and enquired when i can expect my delivery tomorrow, as i didn't want to waste the whole day waiting for delivery i said i wanted it to be done before 10.30am.

After the call when i logged to my account i was surprised to see the delivery status has been changed to delivered and that too delivered package handed directly to the customer at 20:49.

I again called up customer service and informed ms bhumika i have not collected this product and to immediately follow up and let me know the status. She assured me it will be looked into and investigated and will revert latest by 25th, i voiced my concern that 25th is too long s period they should sort it out and deliver tomorrow.

At 20:59 this msg was in my inbox, i read after the call.

You can return or replace dell vostro 3478 intel core i3 8th gen 14-inch laptop (4gb/1tb hdd/windows 10 home/black/2... By clicking on http://amzn.in/d/ejy1cSB

How can i return an item not received by me, and today till now no one is able to update me, and will have to wait till 25th, to know the status, i tried even filling up tbe feedback to complain about non delivery, i did not enter otp confirming my delivery though at 6;48;29pm i got another message on my bsnl mobile from 51466 mentioning my otp no. And requesting to use it at time of delivery, i have not entered the otp confirming delivery as i have not received it. So i wonder how at 8:49 delivery status was changed to delivered, package handed directly to customer unless amazon staff. / courier has connived to hack my otp.
Please take up the matter on urgent basis and deliver the lap top immediately.
Please revert asap.

Today till now i have not received a call or sms updating me about the status, i even send a sms to delivery boy no response, do amazon expect customer to be cooped up in a room waiting for them to investigate and repot by 25th, its ridiculous and exploiting customers good faith, as i can't proceed any further till 25th.

Hello, yesterday i received"dalan d'olive oil anti dandrauff shampoo" but when i added it to bag it was "repairing care" shampoo, so i dont know how it changed to"dalan d'olive oil anti dandrauff shampoo".
Hence i requested amazon india to replace"anti dandrauff shampoo" with 'dalan d'olive oil repairing shampoo", also it falls in fba category so please do the needful,
But they denied my request. As a consumer i have a right to replace item and its unused and sealed, so they are denying my right.

I purchase
Cloudwalker 80 cm (32 inches) 4k ready smart hd ready led tv 32shx2 (Black) in amazon but not delivered to me
Amazon rep told me rebook the product i track my order it showing customer refused to deliver i purchased this product in bajaj finance emi option and emi starts from 2nd november, they told me rebook the product my order no is[protected]
What can i do

I had ordered a phone (Redmi y2) on 11th october, 2017 the delivery as specified was between 15th oct to 18th oct. As per the tracking details i found that the delivery was made on 15th oct 9:23 pm, however the product was not delivered. I tried calling amazon customer care for 4 days after 15th oct the customer care executive said the has not yet been delivered, the same will be delivered by 20th oct. On 20th oct when i called customer care the executive said the product is already delivered on 15th oct but as per my earlier calls to executive the same was not delivered now suddenly the other executive said it has been delivered. I made the online payment for the product and no product has been provided to us, nor details to whom the product is delivered nor the refund. Now i am told to wait for another 15 days until the investigation goes on.

I ordered the item on 15 Oct and selected the days to deliver it between Monday to Friday, but the delivery was on Saturday. And i ask him to come on Monday he started arguing with me and my order got cancelled. This is indeed very disgusting and embarrassing situation, I'm very disappointed from your service. I mentioned my delivery to be done by mon to Friday only so how could you send it on Saturday, moreover despite doing this mistake you have cancelled my order. I would advise others not to use amazon and myself too. This is totally your mistake.

Order no.[protected] ordered on 9th oct 2018, status shows lost. No proper communication is possible with amazon india. Customer care link is connecting to an automated chat and no human interaction is being possible. And no indication for refund is also there. The link for cancellations of order is also removed. So disappointed with this largest international brand..

Xolo era 2 4g with volte (Black) - i have purchased this item on 2 mar, 2018. This item started getting hanged too much and contact list is getting deleted the time we restart this phone.
I am unable to reach out the customer care executive as the number provided by amazon is not reachable.
Could you please do the needful or call me at : [protected].
Email : [protected]@gmail.com

I purchased OneAssist-Prolong 2 Year Extended Warranty for Laptops from Rs 30001 to Rs 40000 from amazon.in on 02-oct-2018 and paid the full amount online by credit card. my Order #[protected]. the order is not delivered yet to my father-in-law mr. gopinath pal at 28/8a, priyanath middya road, belghoria - 700056, west bengal. but amazon india's record shows it was delivered on 09-oct-2018. i first register a complaint on 12-oct-2018 then they replied the product packet would be delivered within 15-oct-2018. i made another complaint on 16-oct-2018 then they replied that will send it to search team and assure me that i will either get my product or the refund of it's price which is Rs. 3999/-. yesterday (21-oct-2018) when I called them again they said that they found my product was delivered to the delivery address so they cant do anything about it and they will not allow refund for it. the current situation is i paid amazon india Rs.3999/- for the above mention product but they failed to deliver it and also refusing refund for this failure. it is nothing buy daylight loot of a customer by amazon india. please help.

Dear sir / madam, i am writing to you to raise an issue about: online & mail order the issue that i have experienced was: we had purchased nokia 105 with invoice number hyd[protected] and delivered to me on 18th october...

Is there any process we can get the money back or we can go for any other replacement with the money

We are pleased to get the money back or replacement of other mobile from other brand