Amazon India Complaints & Reviews

Dear all,

I would like to bring to your notice regarding the order #[protected] which i made on 11th october 2018. It has reached the nearest facility on 13th october (As per the tracking). And we received a call from the delivery guy asking us to collect it from his facility which we refused since we regularly purchase from amazon and all items was delivered at our home without any issues. Even the other orders which i made along with this and reached the facility later than this has got delivered at my home.

I have contacted the customer service on 14th, 15th, 16th, 17th and today as well, they promised that the item will be delivered 16th, and the same promise was done on 17th. And still the item is not only not delivered, and the item status was also put up wrongly stating that the recipient was not reachable, however i only got 1 call on 14th asking me to collect it. And for the other items, i got a delivery at my home on 17th as well and only for this delivery i was not reachable.

For all the orders i made in the past two weeks, i have kept the same phone number and address and i don't find any reason why my this specific item is not getting delivered other than the delivery guy is taking his personal revenge for not having the item collected from his office.

I have the chat transcript which i did with the customer service on 14th, 15th, 16th, 17th and today. The customer service team has promised it will be delivered at the earliest but it is not happening even after contacting them for 6-7 times. If anyone in the addressed email can provide assistance or investigate this case or if you could provide the email contact of the the right person who can look into this case, would be highly appreciated.

On october 15th i got an sms which says the item i was ordered on amazon.in will be delivered today and also the contact details of delivery boy including phone number. I, ll wait till evening and no calls came, i called him and ask about delivery details he didnt answer me and i got another sms which says deliverd on same day 9:30pm but not deliverd next day (Oct 16th) i called him again amd ask he answer it was mis routed and will be deliverd on same day, and i, ll wait, but no products came, again i called several times and he didnt answer, next dat (Oct 17th) i called again, that time he talk very rude and doesnt show any manners to the customer, he told"he is not responsible for the delivery and product" please contact amazon not him, and i ask their office number but he refused to give the number he told if you have any complaints, contact amazon not them and cut the call,

If he is not responsible for the delivery then why should amazon send sms to customers with delivery details. It's really bad from the couriour service...

I, ll share the sms text below which i got

"(Dufpro2000) & 1 other item will be delivered by amzagent ([protected]). Track: http://amzn.in"

Hope amazon takes action for these complaints from their valuable customers

I am unable to contact the courier person on the number which he has sms me [protected].

He has posted false status of attempt of delivery of item against tracking id[protected].

Not a single call came from this person. Sms is being received why not call and why did not the person visit at the designated time day promised by him only?

Posting false information by your courier agency indicates that you have no control over these delinquent courier man and this is not fair.

Thanks and regards
Randhir tiwary
[protected]/ [protected]

My order[protected]
Is delayed from last saturday by false claim that i m not reachable.
Today it was out for delivery i contacted that delivery person [protected] and he rudely said i cannot delivery do whatever u want to do.
I have raised so many complaints from last saturday and i m fed of it now.
I think thats how you treat your non prime comsumers.

Have ordered redmi 6 pro from amazon, on 14 th of october 2018 during the great indian festival. The
Expected delivery was 15th oct 2018, but i didnt received the deliver but i got an update that due to phone number was not reachable. Which was absolutely wrong.

On monday which is 15th oct 2018 i called amazon customer service department for this issue. They rescheduled the delivery next working day which is 16th october 2018 tuesday, but i didnt received the delivery but i got an update that due to phone number was not reachable. Which was absolutely wrong again. Delivery agent number provided was continues ignored my call never received my calls.

I have called amazon for same continues from 15th oct 2018 till date called hundereds of time and chat with 'n' number of executives but have not got any solution. Today 17th oct 2018 i received an update that your order was rescheduled again for delivery but i never rescheduled and rescheduled details was updated several times mostly 4 time.

I have contacted customer care again, they ensure that they have escalated this issue and updated me to wait more 24-48 hrs for the product delivery which is 20th oct 2018, but i have no trusted because all representatives provide different update for my product. I am paying for amazon prime but it's waste of money for this type of service.

But sinces till date there is no proper update regarding my product and several complaints. They only say we have escalated the issue to concern department and we cannot share the details as it against company policy.

I have made this purchase of muscleblaze mass gainer xxl 3kg chocolate with 100g free creatine order no.[protected] on 24 th sept 2018 from amazonin to which i was not satisfied and thus ordered a replacement
The replacement order was delivered to me today... But the only thing i got was a shaker bottle with "isopure" written over it
Neither the. 3kg mass gainer jar nor the 100 g creatine was which delivered was supposed to be delivered wasn't delivered and all i got was this which was unboxed on cam (Video attached)
And when i contacted their customer support only reply i recieved repeatedly was "we will certainly try to help you" then "sorry we cannot help you with any replacement/refund as our packaging team has cleared that the package delivered to you without any issue" (As if that bloody team member was sitting the bloody shaker!)

I have ordered various products from amazon but this time it feels like i have made a huge mistake. I received a product which was not what i expected so i initiated a return on 10th october 2018 which till today i. E. 17th october 2018 has not been picked up and everyday i receive a message that return is rescheduled because product was not ready. The person who has to pickup the product has not even once contacted me.
Worst service.

Dear sir

My account no[protected]
Customer id 73581980
I purchased a product on amazon on 27th of september month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 06 th of october maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as 408546. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail (Karate [protected]@gmail.com)

I tried to place order but order wasn't placed and money is debited from sbi card I have all my transaction details .I talked with SBI bank but they said it was debited by amazon.I don't have order no as order wasn't placed so can't use customer care I used chatting option but that guy didn't gave any solution.he said he would see if he could do anything although it was their problem.

I had ordered a battery from Amazon (Order ID[protected]) however it turned out to be defective.

I placed a return on that order and the seller promised me that the refund would be processed as soon as the battery is received by the seller.

Here is the screenshot where the seller says he would provide the refund - http://prntscr.com/l6ztke

And this is the DTDC courier slip after I shipped the battery on 20th September - http://prntscr.com/l74oib

It has been almost a month now and I have not received a refund for my battery.

I filed a claim with Amazon and this is how rudely they replied -
http://prntscr.com/l74pcr

If the return window for that product was over, why did Amazon give an option to return the product? And even the seller promised to give a refund.

Instead of penalizing the seller for selling faulty product and not providing refund even after receiving the battery, Amazon is denying me my refund which is highly disappointing.

I have ordered VIVO V9 Pro on 11.10.2018 vide order No.[protected] in offer and was supposed to receive on 13.10.18.But i received a call from the courier boy on 12.10.18 when i was in the Office for the delivery and exchange cell which was in home.I requested him to come on 13.10.18 the next day to deliver at my home address i.e delivery address and he agreed.Surprisingly he has return the cell to the cell on the same day evening stating that the exchange cell was not available.On the same day i have contacted the customer care officer and he assured me by booking the same cell vide order No.[protected].The status on my app shows..Delivery date is pending.(Recorded call data can be verified).Again on 15.10.18 called the customer care regarding the payment for the new phone ordered on 13.10.18. I was told not to worry and and shall be mentioned in the phone delivery statement.(Recorded call data can be verified).Again when i contacted on 17.10.18, i was told that the refund payment was initiated and the phone can not be delivered and to book again without any offer, which was over by 15.10.18.Till the offer was on, i was misled by the customer care officials the the phone shall be delivered with the same offer price for the order made on 13.10.18.Once the order date is over, i was advised to book again.Due to the negligence of the delivery boy, the product was returned to the seller without any further attempt.If he would have told to take the delivery on the same day and shall be returned if fails, i would have done some arrangement.Instead he promised the delivery in the next day but cheated.Now the customer care officials also misled me and await till the completion of the offer period and cheated.If i would have intimated about the second booking on 13 th itself i would have paid again.
As on now my second order mentioned above is still pending and request for the delivery.
Regards

We ordered apple watch in amazon on 11 october 2018, but they delivered used and old product without box. we request for pickup but pickup agent is not accepting without box. amazon customer support is not helping us. very disappointed with amazon Indian. worst experience with amazon.

I have ordered 3rd generation Amazon echodot on 13th October and delivery is scheduled on 17th October 2018. Surprisingly I had got message that your order was refused at the time of delivery. Delivery person had not come for delivery, when contacted delivery man he had told that your parcel package found in torn condition that's why he had entered refusal data in their system. I had contacted Amazon and chat with the customer care representative that I had not seen my parcel and I have refused to accept delivery. Now Amazon advice me reorder the same with higher existing price.

My order id #[protected]
my email id - [protected]@gmail.com
On 9th october i purchased several product from amazon.in .
one of them was canon EOS 800D body, but i received canon EOS 1300D body.
I escalated this issue to amazon and mail them just after received and open order(10th october aprox 9:00 am)they told me to send e-mail of product which i got( i sent that mail at9:33 AM on 10th oct)
I spoke to deliver boy also that product was not correct which i brought but he told me i can not take it with me please call customer care. another guy will bring it from you.
after few hour i called again customer care thencustomer care executive told me to send my photo id which also i sent at 4:24 PM 10th oct.
i called him daily basis, which i am mentioning below( first call of day)
10th oct 9:50
11th oct 10:50
12th oct 14:50
13th oct 14:26
15th oct 10:50
16th oct 10:50
17th oct 10:40

first investigation team's( gaurav) call i received on 10th oct, i explained everything to him.after which on daily basis i called to concern amazon team,
they( customer care executive) sir first investigation executive( gaurav) report is in favor of you just wait for another investigation team.
they were telling me always that investigation team will call you.
but today when i called to amazon they are calling investigation team found that you received right item.
Customer care executive(akib) were calling me investigating team is working on it, but when i called today they told me "We have fully investigated this matter with the carrier. “It appears that this item was correctly delivered to you ."

Based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time."
I surprised that without calling me how they come to this conclusion( come to know)that every thing is ok from their end(they delivered wright product).
i didn't understand this mechanism that how they come to this conclusion without calling me.

this means - all amazon team is perfect/right/correct/true and another everyone ( customer) is false/wrong/telling lie.
but now they refused to refund or return the item.

I am very upset from this behavior of amazon.
Now what should i do, first my money is stuck and second i did not get the product which i want. what a customer will do if they deny to do take any action.

Requesting you to resolve this on priority .

Have ordered boat wired 900 headphones from amazon, on 11th of october
2018 during the great indian festival which was goining on at rs 599/-. The
Expected delivery was 13th oct 2018, but i didnt received the deliver but i got
An update that due to phone number was not reachable. Which was
Absolutely wrong. On sunday which is 14th oct 2018 again i received one text
Msg on my cellphone at 4.32pm that we are delivering your product by 8pm,
Then i received another msg from amazon due to payment issue delivery
Agent has hold your product which was absolutely wrong because delivery
Has never attempted. I have called amazon from saturday that us 13th oct
2018 till today 17th oct 2018 and called hundereds of time and chat with 'n'
Number of executives but have not got any solution. Today 17th oct 2018 i
Received an update that your order has been return to seller because you
Have refused the deliver, but in reality the deliveru is never attempted.
What i want: i have a replacement of that product in exact same price which i have
Ordered on 11th oct. I am not gonna pay extra money or re order the product
Because the price has been increased. Or simply raise a 200 compensation
Amount that is the difference amount between the price which was their on
11th oct and the current price of the product.

My email is [protected]@gmail.com same as my amazon account. On 12th october i order a samsung memory card for 949 inr. I used bhim upi payment. The transaction id was[protected]. Later that the amazon put my account on hold and cancelled my order. There was no refund. But when i raised a complaint here, i got a mail with the same[protected] as refund id and claims that they made the refund. But there was no refund made yet. Its been 5 days. They say i've used an amex card ending in 24. I'm an indian guys and i used only bhim upi with google pay.
I contacted my bank and they said that there is no pending credits to my account and amazon doesn't seem to refund me. So there is nothing wrong at my banks side. I need fast help. Product link :
Samsung evo plus grade 3, class 10 64gb microsdxc 100 mb/s memory card with sd adapter (Mb-mc64ga/in) https://www.amazon.in/dp/B06Y5XBL8C/ref=cm_sw_r_apa_i_HzUXBbN3G9MT8

Sir mai 11/10/2018 ko mobile order karne ka rahe the but mujhe all details nahi thi ki mai instant or amozan pay or onscreen replacement ka offer kaise milega to maine customer ko call kiya usne mujhe dar process baths or maine us process se mai chalta gaya or maine order kiya uske baad maine evening time call kiya or delatil liya ki mujhe offer milega usne batya ki haa... Solo offer milega phir maine
13/10/2018 ko maine mobile shipping huaor mera pass na hi amozan pay balance aya or na hi onscreen replacement mila maine call kiya or pucha usne 17/10/2018 ka tak wait kiya or solo pay balance or onscreen replacement email mai link aa jayga but mera pass kuch nahi aya maine call kiya to mujhe batya ja raha hai ki aapko aga jo detai diya gaya tha wrong hai yaha offer aapko nahi milega batya mai kiya karo or amozan mujhe se sorry khaya hai kiya iska sorry mujhe dips sakta hai onscreen replacement please help me [protected]

On 9th october i purchased several product from amazon.in.
One of them was canon eos 800d body, but i received canon eos 1300d body.
I escalated this issue to amazon and mail them just after received and open order. I called him daily basis, but they were calling me investigating team is working on it.
First call i received on 10th oct i explained everything to him. After which on daily basis i called to concern team to amazon team, they were telling me always my team will call you.
But today when i called to amazon they are calling investigation team found that you received right item.
I surprised that without calling me how they come to this conclusion.
I didnot understand this mechanism.
But now they refused to refund or return the item. They come to this conclusion without calling me.

I had booked an order with amazon with order id.[protected] for the above item and prepaid it.. However on 16 oct 18, i did not receive any call from delivery but got a message from amazon that the shipment is delivered.in order to catch hold of delivery agent i filed a return but the delivery agent coming for pickup informed that he did not deliver the item though he is the same agent who delivered the other part of the order to me 2 days before and usually delivers the orders of amazon in this area. I am feeling cheated.. I tried calling warehouse manager who says he has no idea and i have booked a complaint will the amazon help desk but the problem of missing package is unresolved. Please help

I have ordered redmi 6 pro mobile phone on 14th october 2018, advance informed them to deliver after 7pm at my home, but executive reached early and product was not delivered, also i tried executive contact number provided to me, 10 times but was switched off, called customer care 2 times and they assured the delivery, but failed, now i see a message on app, that they won't deliver and my own money will be refunded to me after 5 days. This is harrassment. They took my money and now refunding after 5-6 days, i wanted the product desperately, now i have to buy from market.. No more relationship with amazon, bought lacs of value products now full stop... Hate amazon..