Amazon India Complaints & Reviews

I purchased redmi y2 mobile phone ₹9999 from amazon on 14/09/2018 and done full payment by cash on delevry but some issu and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference#[protected]
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do

My order no #[protected] at amazon.in.
From yesterday to today afternoon i had several messages from amazon stating that the order is cancelled & amount will shortly refund. But today evening amazon messaged me ie., your order is now dispatched. Today morning i purchased the same item directly from shop. I contacted amazon to cancel the item but says it's dispatched & non returnable. What rubbish one. It's amazon mistake. Pls cancel the item & refund the amount.

This is regarding an order i placed in the last week of september and paid for in full, online. I had ordered two products, but received only one. Even in the one that i received, there was a missing part. Despite my follow up through emails and on phone, neither have i got a refund not have the missing items been shipped to me.

I was told by amazon india that the seller is a third party and that i should write to them. Despite this, and my subsequent follow up with the seller and amazon my problem is not resolved.

My self S.Barman, I have purchased a gift to give some one for durgapuja festival, on 12 oct, 2018.After my order the delivery date was changed, Thats why I called customer care on 13th oct, 2018, they assured me the give me the gift before durga puja festival.So many time I have call them .and they always told that you will recieved your persel by today within, 2 hour, within evening, some time within 9o clock, in the evening, every time they are misguide me.all customer care care executive repetitively telling same, as recorded, I also recieved a number of delivery agent that is switched off since 2-3 days, I have already complain for that, but next day i recieved same number of delivery agent, So amazon is totally mismanaged company, And hairasing client,
If they inform They can't give me this order on time, Then I can can cancel it or change order.But they can't see that, So why they waste time in this festival .Why they harassing .
I need proper justification for that.
Order #[protected]
Subhendu Barman
[protected]

Shipment received for order #[protected] against cod on 17.10.2018. First i swiped my card into your courier boy instrument but it is declined. Again i swiped the card but again declined after that your courier boy collected the cash rs. 1699/- against the shipment. And also my account debited the same amount and also received the message from amazon seller services pvt ltd. Receipt confirmation against card payment.

I request to look in to the matter immediately and refund the amount.

On Dated[protected] at 6:48 p.m, I received a message that my Order has been successful delivered and it was delivered direct to Vikas Moulri (which is my name).
But my order was never delivered to me. More is that there is nothing contactable data eg. contact no./e-mail id etc available of the seller and also till now I does not know the name of Courier Service Provider and their contact numbers.
I does not know who is the seller, courier partner and which was that person who has delivered my order to anonymous. It is totally harassment with me and still I am unable to get their details.
They have cheated with me. Issue is unsolve till now.

Complaint regarding Amazon Order#[protected]
-Ordered on 11 October 2018
-Shipping Address:-
vivek kumar
701, B-2, Pdpu high rise hostel,
Pandit dindayal petrolium University, raisen, gandhinagar
GANDHINAGAR, GUJARAT 382007
-Sold by: Appario Retail Private Ltd

my order is automatically canceled by the seller and now the price increased.
i brought this product at rs-99 and now its price increase to double.
I complaint to the amazon costomer care they did't support me and ask me to take the refund, but I want my product at that same price.

product link-https://www.amazon.in/gp/product/B0789LZTCJ/ref=od_aui_detailpages00?ie=UTF...⇄

I had placed an order on 04.10.2018 for purchase on amazon, online purchase portal and made payment through debit card of bank of india. An amount of rs.3, 904/- was debited to my above s/b account on account of above payment on date 04.10.2018.

However, after going through reviews, i found that the seller does not sell good quality product. Hence, i immediately cancelled the order on the same day i. E. 04.10.2018.

Order #[protected] rs.1, 874/-
Order #[protected] rs.2, 030/-
Total rs.3, 904/-
I have been checking my s/b a/c through internet banking, but no refund was received. I contacted the call center of amazon and they communicated that the refund has already been processed from their side and gave me refund request number which i have communicated to bank of india on their email id pos. [protected]@bankofindia.co.in. But still the refund has not been credited.

I m a prime customer of amazon we have order the product redmi 6 pro by 15/10/2018 as per prime customer order will be deliver within 24hrs but still product not deliver, yesterday my redmi 6 pro out of deliver executive is called me i m coming around 7pm update address is offiice address myoffice time is 10 to 6 i m wait 7pm still not coming then he is i m coming 8pm so i wait till 8pm after that i called he is not picking my call so i m waiting around 8.30pm then i call to executive he picking my he is sry sir i m coming in 10mints so i m waiting till 9pm still he is not coming after that i called executive he is disconnected my call i m waiting for 9.30 but he is not coming i m waiting for 3hrs but he is not coming also number is switched off i m very harsment of amazon service also amazon not understand time value my time is very important i want resolution also i want bhuktan of my time.

Yesterday i m talking to amazon guy he/she is given me time and time but not any resolution now we are check showing we are not meet how possible is that i waiting that guy around 3hrs but he is not coming so pls i want resolution and i want my time back to me

Sir, i had purchased a body fit gym equipments on 20 september 2018 for a price of rs 5140 having order no.[protected] from amazon india through online. When they delivered the product to my home i found that product was having poor quality & can break easily. So i decided to return the product immediately. When i requested for returning the product they told us to return it by yourself that too with my cost which will be equal to cost of the product as told by courier agency guy which i cannot afford to return as it will be mine losss from both sides as i am paying for the product twice that too with no asssurance that i will get my money back. They had given me three days to return it in which two days were holiday of dussera as all post office & courier agencys were closed. If dont able to return they will not accept my claim.
I had contacted them several times but i am not getting any response.
Please help me in this case.
My contact no [protected]

Hello, my name is sachin, i had ordered a health product from amazon on 9th oct,

Order #[protected]

Tracking id [protected]

And the order was reached here on 15th, the delivery person named "maslekar" his mo - [protected].

He calls me up and says with a very very rude non polite tone, using my last name, that your parcel is here at my location, come here and take it. I said is this the manner to speak, and its your job to deliver not mine, you deliver it whenever you can, he said ok and kept the phone.

Then again yesterday on 16th he called me and said, you didn't come to take the parcel, i said, its your job and if you cannot deliver, then return the parcel, he kept the phone, and marked the item as delivered, which is a fraud, and negligence at the highest, i did complain about this to the amazon, the seller, and you now.. I'm terribly annoyed and disappointed.

Above that, i had submitted the complaint in the aramex website about this issue, and what they replied is, the package has been delivered so we close the case.. What the hell???!

Hi

I recently ordered the killer jeans from amazon on sell. When i received the order. I saw this is the duplicate copy of killer jeans. I previously purchased the jeans from killer jeans oflline showroom. When i matched the same product there was too much difference between both products. They tried to copy the same but there was a mark of duplicate product.

They didn't give the finishing touch of product.
The brand sticker/logo was different was different.

The product id is

K-4211 lowell skft frsindg_$p

Manufacturer - kewal kiran clothing ltd.
Seller - cloudtail india private ltd

Dear all,

I would like to bring to your notice regarding the order #[protected] which i made on 11th october 2018. It has reached the nearest facility on 13th october (As per the tracking). And we received a call from the delivery guy asking us to collect it from his facility which we refused since we regularly purchase from amazon and all items was delivered at our home without any issues. Even the other orders which i made along with this and reached the facility later than this has got delivered at my home.

I have contacted the customer service on 14th, 15th, 16th, 17th and today as well, they promised that the item will be delivered 16th, and the same promise was done on 17th. And still the item is not only not delivered, and the item status was also put up wrongly stating that the recipient was not reachable, however i only got 1 call on 14th asking me to collect it. And for the other items, i got a delivery at my home on 17th as well and only for this delivery i was not reachable.

For all the orders i made in the past two weeks, i have kept the same phone number and address and i don't find any reason why my this specific item is not getting delivered other than the delivery guy is taking his personal revenge for not having the item collected from his office.

I have the chat transcript which i did with the customer service on 14th, 15th, 16th, 17th and today. The customer service team has promised it will be delivered at the earliest but it is not happening even after contacting them for 6-7 times. If anyone in the addressed email can provide assistance or investigate this case or if you could provide the email contact of the the right person who can look into this case, would be highly appreciated.

On october 15th i got an sms which says the item i was ordered on amazon.in will be delivered today and also the contact details of delivery boy including phone number. I, ll wait till evening and no calls came, i called him and ask about delivery details he didnt answer me and i got another sms which says deliverd on same day 9:30pm but not deliverd next day (Oct 16th) i called him again amd ask he answer it was mis routed and will be deliverd on same day, and i, ll wait, but no products came, again i called several times and he didnt answer, next dat (Oct 17th) i called again, that time he talk very rude and doesnt show any manners to the customer, he told"he is not responsible for the delivery and product" please contact amazon not him, and i ask their office number but he refused to give the number he told if you have any complaints, contact amazon not them and cut the call,

If he is not responsible for the delivery then why should amazon send sms to customers with delivery details. It's really bad from the couriour service...

I, ll share the sms text below which i got

"(Dufpro2000) & 1 other item will be delivered by amzagent ([protected]). Track: http://amzn.in"

Hope amazon takes action for these complaints from their valuable customers

I am unable to contact the courier person on the number which he has sms me [protected].

He has posted false status of attempt of delivery of item against tracking id[protected].

Not a single call came from this person. Sms is being received why not call and why did not the person visit at the designated time day promised by him only?

Posting false information by your courier agency indicates that you have no control over these delinquent courier man and this is not fair.

Thanks and regards
Randhir tiwary
[protected]/ [protected]

My order[protected]
Is delayed from last saturday by false claim that i m not reachable.
Today it was out for delivery i contacted that delivery person [protected] and he rudely said i cannot delivery do whatever u want to do.
I have raised so many complaints from last saturday and i m fed of it now.
I think thats how you treat your non prime comsumers.

Have ordered redmi 6 pro from amazon, on 14 th of october 2018 during the great indian festival. The
Expected delivery was 15th oct 2018, but i didnt received the deliver but i got an update that due to phone number was not reachable. Which was absolutely wrong.

On monday which is 15th oct 2018 i called amazon customer service department for this issue. They rescheduled the delivery next working day which is 16th october 2018 tuesday, but i didnt received the delivery but i got an update that due to phone number was not reachable. Which was absolutely wrong again. Delivery agent number provided was continues ignored my call never received my calls.

I have called amazon for same continues from 15th oct 2018 till date called hundereds of time and chat with 'n' number of executives but have not got any solution. Today 17th oct 2018 i received an update that your order was rescheduled again for delivery but i never rescheduled and rescheduled details was updated several times mostly 4 time.

I have contacted customer care again, they ensure that they have escalated this issue and updated me to wait more 24-48 hrs for the product delivery which is 20th oct 2018, but i have no trusted because all representatives provide different update for my product. I am paying for amazon prime but it's waste of money for this type of service.

But sinces till date there is no proper update regarding my product and several complaints. They only say we have escalated the issue to concern department and we cannot share the details as it against company policy.

I have made this purchase of muscleblaze mass gainer xxl 3kg chocolate with 100g free creatine order no.[protected] on 24 th sept 2018 from amazonin to which i was not satisfied and thus ordered a replacement
The replacement order was delivered to me today... But the only thing i got was a shaker bottle with "isopure" written over it
Neither the. 3kg mass gainer jar nor the 100 g creatine was which delivered was supposed to be delivered wasn't delivered and all i got was this which was unboxed on cam (Video attached)
And when i contacted their customer support only reply i recieved repeatedly was "we will certainly try to help you" then "sorry we cannot help you with any replacement/refund as our packaging team has cleared that the package delivered to you without any issue" (As if that bloody team member was sitting the bloody shaker!)

I have ordered various products from amazon but this time it feels like i have made a huge mistake. I received a product which was not what i expected so i initiated a return on 10th october 2018 which till today i. E. 17th october 2018 has not been picked up and everyday i receive a message that return is rescheduled because product was not ready. The person who has to pickup the product has not even once contacted me.
Worst service.

Dear sir

My account no[protected]
Customer id 73581980
I purchased a product on amazon on 27th of september month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 06 th of october maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as 408546. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail (Karate [protected]@gmail.com)