Amazon India Complaints & Reviews

Dear people,
I have lend a loan from a company called zest money to buy a motorola one power in flipkart, by mistake i have been generated a amazon pay voucher. It was an accident and i totally agree with it. But after i received my mail from zest money i have two links with the vouchers value of 10, 000 and 5, 999 respectively.
With more of a curiosity and eagerness to buy the mobile phone, i have clicked the link in the mail which i have received from zest money. The amazon app automatically opened and without my authorisation the voucher has been redeemed. I have got amused and to reconfirm it, i have clicked another link and it has been redeemed automatically. So i strongly now believe that the amazon app have redeemed the vouchers without my authorisation (In all my calls i have recorded it but none of the executives where answered it). I consider this as illegal and a crime, because it is a money transaction it should have asked for my authorisation.
I totally see this as ethically wrong, and i have called the amazon customer care and have spent the whole day with the disappointments with the amazon customer care.in case of doubting my words kindly listen to all my call recordings and you should have aware that what have actually happened to me in detail. Also some of your customer care executives were very rude to me and some of them were very sarcastic and some were totally humiliated me.
Then i believe in your ceo’s jeff and amit and i was marked them in my mails, but still no solution were received end of the day. This have made me very disappointed and also made me regret that i have been doing business with amazon all these days. I have literally felt ashamed at last for being with amazon. Also some people claimed to be the highest level of escalation have called me and listened to all my disappointments and took two more days and again replying through email with same disappointed response. Now i doubt where something is called customer satisfaction with amazon.
So at last because i am being as an amazon customer i have wasted my valuable times and my loan money have stuck in amazon wallet. Now amazon started to command me to use their catalogue and i strongly resist doing so. I cannot buy the product which i don’t want. Because you are selling something doesn’t mean that i have to buy it. I cannot give up on my money and i don’t let amazon to command my interest. Now i need a final answer about what is next. Then only i can decide my move to claim my money back.
Note: to amazon’s knowledge, the lender have accepted to cancel the loan if amazon has cancelled the voucher and returned the money back to zest money. Also they have sent and mail to confirm this.
Looking forward for someone to get in touch immediately.
Very disappointedly,
Naveen

I have purchased product from my business account of amazon
They have not mentioned my gst number and firm name on the invoice
And they are not ready take it return or they are not ready to change the details on the invoice that product also
As they have not mentioned my gst details i can't take the input tax credit of that product and i will br loss for that

I have purchase mobile prepaid recharge many approx 10-12 number amazon policy

Prepaid mobile recharge

Mobile phone number

Operator/circle

Recharge amount

First recharge offer flat 50 back on min recharges 148
First recharge offer flat 100 back on min recharges 398
All recharge up to 50 back

I had recharge 10-12 recharges in other other number but as per commitment no any cash back in my account from amazon site
This side is thief per - thief per - thief per

Side

This condition be display on amazon website

Mobile recharges cashback offer
Mobile recharges 30% cashback up to rs.50: terms and conditions
1. This cashback offer ("offer") is made available by amazon pay (India) private limited ("amazon") on the website www.amazon.in and the mobile site and mobile application thereof (Collectively, "amazon.in") in respect of shopping transaction after a prepaid mobile recharge or dth recharge or bill payment on amazon.in.
2. These offer terms and conditions ("offer terms") are in addition to the amazon.in conditions o[censored]se & sale to which you agree by using the amazon.in. To the extent the amazon.in conditions o[censored]se & sale are inconsistent with these offer terms; these offer terms will prevail in respect to this offer.
3. All residents of india having an amazon.in account, who undertake the steps listed in these offer terms are eligible to avail this offer in respect of recharge of prepaid mobile connections issued in india.
4. Any customer who undertakes / purchases a prepaid mobile recharge on amazon.in during the offer period ("mobile recharge") making payment thereo[censored]sing any available payment methods, will be entitled to receive cashback equivalent to:
(A) 30% of the value of the mobile recharge subject to maximum of inr 50 during the offer period.
5. Offer is valid from october 1, 2018 to october 31, 2018 (Both days inclusive). The offer may be revoked or extended by amazon in its sole discretion without any prior notice and without any liability.
6. The offer can be availed by a customer only once during its respective offer period.
7. The cashback will be provided to the eligible customers in the form of amazon gift card, issued by qwikcilver solutions private limited ("gift card"), redeemable as amazon pay balance in the amazon.in account of the eligible customer.
8. The use and redemption of the gift card (S) and the use of amazon pay balance is governed by the applicable terms and conditions.
9. This offer is available only on the recharge for prepaid mobile connections issued in india, and not in respect of postpaid mobile bill payments or recharges for direct-to-home or payments o[censored]tility bills. It is clarified that this offer is available only on recharge of prepaid mobile connections issued by select telecom operators that are available and listed on amazon.in.
10. The benefits under this offer cannot be clubbed with any other similar offer for mobile recharges made available on amazon.in.
11. The customers will be eligible to receive the relevant cashback amount (Computed in accordance with these offer terms) on all successful mobile recharges on amazon.in during the offer period.
12. This offer will not be applicable for any mobile recharge transaction that is cancelled (For any reason whatsoever), by the customer, by amazon seller services private limited (Entity operating amazon.in), or by the seller of the mobile recharge.
13. The cashback (Under this offer) will be provided to the eligible customer (As gift card, redeemable as amazon pay balance) within 3 days of purchasing the mobile recharge.
14. Any queries or issues in relation to the availability of this offer should be addressed to amazon and will be entertained only during the offer period.
15.in the event a customer fails to comply with any term under these offer terms, such customer will not be eligible to receive the cashback under this offer.
16. Amazon reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions of the offer, or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not.
17. Amazon reserves the right to disqualify any customer from the benefits under the offer if any fraudulent activity is identified as being carried out for the purpose of availing the offer.
18. All disputes between the customers and the seller of the mobile recharge will be resolved inter se and amazon or any of its affiliates will not (Nor will be liable or obliged to) mediate or resolve any such dispute or disagreement.
19. By participating in this offer, every customer expressly agrees that amazon or any of its affiliates will not (Under any circumstances) be liable or responsible for any loss or damage whatsoever that a customer may suffer, directly or indirectly, in connection with this offer or by undertaking the mobile recharge or by using the telecom services.
20. Neither amazon not any of its affiliates makes any warranty of any kind, express or implied (Including, without limitation, status, fulfillment or credit of the mobile recharge). You hereby release amazon and its affiliates from liability of any kind relating to the mentioned above.
21. Nothing contained herein amounts to a commitment by amazon to conduct further, similar or other offers.
22. These offer terms are governed by the laws of india and the courts at new delhi shall have exclusive jurisdiction over any disputes in relation to this offer.
23. The customers are not bound in any manner to participate in the offer. Any such participation is voluntary and the offer is being made purely on a "best effort basis".
24. Any person availing this offer shall be deemed to have accepted these terms and conditions.
First recharge offer: terms and conditions
1. This mobile recharges cashback offer ("offer") is made available by amazon pay (India) private limited ("amazon") on the website www.amazon.in and the mobile site and mobile application thereof (Collectively, "amazon.in") in respect of prepaid mobile recharges on amazon.in.
2. These offer terms and conditions ("offer terms") are in addition to the amazon.in conditions o[censored]se & sale to which you agree by using the amazon.in. To the extent the amazon.in conditions o[censored]se & sale are inconsistent with these offer terms; these offer terms will prevail in respect to this offer.
3. All residents of india having an amazon.in account, who undertake the steps listed in these offer terms are eligible to avail this offer in respect of recharge of prepaid mobile connections issued in india.
4. Any customer who undertakes / purchases a prepaid mobile recharge on amazon.in during the offer period ("mobile recharge") making payment thereo[censored]sing any available payment methods, will be entitled to receive cashback equivalent to one of the below three options:
(A) inr 50, for a minimum recharge value of inr 148, in case such mobile recharge is the first ever mobile recharge by the customer on amazon.in ("first recharge offer")
(B) inr 100, for a minimum recharge value of inr 398, in case such mobile recharge is the first ever mobile recharge by the customer on amazon.in (“first recharge offer”)
5. First recharge offer is valid from october 1, 2018 to october 31, 2018 (Both days inclusive) (“offer period”). The offer may be revoked or extended by amazon in its sole discretion without any prior notice and without any liability.
6. First recharge offer can be availed by a customer only once during its respective offer period.
7. The cashback will be provided to the eligible customers in the form of amazon gift card, issued by qwikcilver solutions private limited ("gift card"), redeemable as amazon pay balance in the amazon.in account of the eligible customer.
8. The use and redemption of the gift card (S) and the use of amazon pay balance is governed by the applicable terms and conditions.
9. This offer is available only on the recharge for prepaid mobile connections issued in india, and not in respect of postpaid mobile bill payments or recharges for direct-to-home or payments o[censored]tility bills. It is clarified that this offer is available only on recharge of prepaid mobile connections issued by telecom operators listed on amazon.in.
10. The benefits under this offer cannot be clubbed with any other similar offer for mobile recharges made available on amazon.in.
11. The customers will be eligible to receive the relevant cashback amount (Computed in accordance with these offer terms) on their successful first mobile recharge on amazon.in during the offer period.
12. This offer will not be applicable for any mobile recharge transaction that is cancelled (For any reason whatsoever), by the customer, by amazon seller services private limited (Entity operating amazon.in), or by the seller of the mobile recharge.
13. The cashback (Under this offer) will be provided to the eligible customer (As gift card, redeemable as amazon pay balance) within 3 days of purchasing the mobile recharge.
14. Any queries or issues in relation to the availability of this offer should be addressed to amazon and will be entertained only during the offer period.
15.in the event a customer fails to comply with any term under these offer terms, such customer will not be eligible to receive the cashback under this offer.
16. Amazon reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions of the offer, or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not.
17. Amazon reserves the right to disqualify any customer from the benefits under the offer if any fraudulent activity is identified as being carried out for the purpose of availing the offer.
18. All disputes between the customers and the seller of the mobile recharge will be resolved inter se and amazon or any of its affiliates will not (Nor will be liable or obliged to) mediate or resolve any such dispute or disagreement.
19. By participating in this offer, every customer expressly agrees that amazon or any of its affiliates will not (Under any circumstances) be liable or responsible for any loss or damage whatsoever that a customer may suffer, directly or indirectly, in connection with this offer or by undertaking the mobile recharge or by using the telecom services.
20. Neither amazon not any of its affiliates makes any warranty of any kind, express or implied (Including, without limitation, status, fulfillment or credit of the mobile recharge). You hereby release amazon and its affiliates from liability of any kind relating to the mentioned above.
21. Nothing contained herein amounts to a commitment by amazon to conduct further, similar or other offers.
22. These offer terms are governed by the laws of india and the courts at new delhi shall have exclusive jurisdiction over any disputes in relation to this offer.
23. The customers are not bound in any manner to participate in the offer. Any such participation is voluntary and the offer is being made purely on a "best effort basis".
24. Any person availing this offer shall be deemed to have accepted these terms and conditions.

Where is condition in this details other - other number is singal number and 1st time recharges on this website so 1 st time recharge in month

I ordered a laptop (Order no[protected] on 10.10.2018 and during checkout section, there was a option that delivery within 12.10.2018 is free as my account is amazon prime and there is a cashback option for no rush delivery. I choose the delivery on 12.10.2018 and the item was shipped on 12.10.2018. On the same day i got information that the item was out for delivery and delivery will be done within 9 pm. Also contact number of delivery agent & otp provided via sms. But the delivery agent did not receive my call as i dialled for 15-20 times within 5 pm on 12.10.2018. I contacted customer care at 9:30 pm and i was informed that the delivery will be completed by 10:30 pm and if not, then the prime membership will be increased by one month. On tracking page at 11 pm i noticed that they mentioned "item rejected by you and returning to the seller". I again contacted customer care and they informed that item was damaged during transit and so returning to the seller and replacement will be provided but no time frame provided. On 14.10.2018 at 4 pm i got sms that refund initiated for the product. I again contacted customer care and they informed that as the item is out of stock so refund initiated while the item with same seller & same information is displayed at their site. Every time i got different answer for the same order when i contacted with them via phone or chat.

I have ordered one (Certified refurbished) mi band hrx edition (Black), from amazon.in on 11.06.2018 and it was delivered on 19.06.2018. But after using 15 -20 days the battery i have noticed, the battery of the band is not so good. On amazon site it is written 20 days of battery back up and i was getting hardly 1-2 days only. After that battery is totally not working for an hour. I am very much disappointed by the amazon for their defective product. Also the customer remark option is not working in the website. They are making us fool by selling all these faulty products.

This is regarding the item name homesmiths beige color toy organizer (5 pcs kids table and chair set) (Attachment enclosed) we ordered from amazon site via order no.[protected]on 11.10.2018.

We are very much disappointed after the said purchase :

My wife called the amazon customer care that in pic the item is being displayed but 5 pcs kids table and chair set is not being displayed as the same was written in the item info because my sister abroad flight was on 12 oct over night. The customer executive told my wife that it will come if its written, she said ok she will go ahead with purchase (Please check from phone records that call was made from phone no. [protected])

So we purchased the item on 11 october, and we gave the same packed set to my sister on 12 october as her night flight was there, but we got information today from my sister that the 5 pcs kids table and chair set was not there in the packed item.

It is simply annoying that after confirmation from your end still items are not there. Now so i called the customer care today i. E. 14th october 2018 and complain the issue, the executive at your end told me that they are sorry but could not do anything, so i told them i would escalate this issue at higher authority so he told me that he will give rs 250 voucher as token of gratitude, which is simply absurd. (Please check from phone records that call was made from phone no. [protected])

I am not looking for peanut amount here, i want 5 pcs kids table and chair set thats its, otherwise i ave to write this issue to consumer forum if nothing will be done from your side

Issue:
1. First of all worst customer care service: ivr responses and not able to connect customer care.

2. Order is not delivered on time?
3. Courier boy updated the status customer is not available without informing to customer. Even i am trying to contact but not getting any satisfactory resolution of the issue.
4. Still i am awaiting my ordered but it is not delivered yet
5. Ever no email to contact customer care.
6. See the attached screensho
7. Tried so many times to contact [protected], [protected], [protected]
Thanks and regards
Rajat -[protected]

All the adviser from customer service lied to me, no one give me correct information due to that i cancelled my order now when i try to rr-order the same product you guys charging me 1300k more
I just the phone within the price its available first time and i just want my issue to be resolved i don't want any other things form uh guys

I'll do everything and i'll cancel my prime membership and never recommend anyone amazon

So guys doesn't know how to treat a customer, and the supervisor is one of the worst person i hv every talk

Do you guys think i am fool
I'll post the issue at your twitter handle too

Worst customer service

Amazon cancelled my order (#[protected] on 13.10.2018.
I ordered vivo v9 pro black 6gb+64gb with exchange offer on redmi y1.
Amazon confirmed order on 12.10.2018 with pay in advance through net banking. Amazon cancelled order after dispatching the material on 13.10.2018 at 5pm in behalf of redmi y1 is failed in verification.
I dont know what type of verification required after confirmation of order.
First, i want my money back and compensation of rupee 50000.00 because i have suffered by so called amazon policy. Kindly take strong action regarding this.
Hope it is solved quickly.

I ordered one wrist watch worth 3681 and bike cover both are defective, i applied for refund and items return continuously rescheduling also pickup not done, they are promising if we failed thrice we will return your money, i made complaints more than 5 times but every time they are reply that you had made only twice we will try last more time again they are rescheduling pick up and next time again saying u have made complaints only twice i have recording also now they are forcing me to courier my self for what i don't have time. Please raise issue and help to solve problem

Item 1 wrist watch blue dial analogue watch worth 3681, order no[protected]
Order date 13.08.2018

Item 2 yamaha sz rr bike cover which is damaged order no[protected]

So, on 12th october 2018 i ordered a memory card from samsung and made the payment using google pay's upi. It was about 949 inr. After same time i got a mail from address verification stating that my order has been cancelled and my account is on hold. The problem is that cash was taken from my account but i got no refund after this cancel. So i contacted the customer care and they said they couldn't do anything and i tried calling them again and then one of them said about sending details to [protected]@amazon.in, i did that and the next day i got a mail from address verification, saying that the verification failed and i need to fax my details about transaction and debit info to[protected], but i used upi so i've no reason to send debit info but i did and when i try sending the fax, it's not being sent. What the hell should i do?. The thing i i used genuine bank account and now they are holding my money for something.

I had ordered a pizza from mojo pizza on 11/09/2018 of an amount rs.427/-. Due to some change in plans i cancelled the order in lieu of which i had to receive a refund amount of rs.352/-. Amazon gave me a reference number 75260828255022833127423 to be tracked with the bank. After confirming with the bank they said me that bank cannot track it with the reference number. It has been more than a month but there is no proceedings in the same.

Order no.[protected] on amazon india

I had ordered a motorola phone on amazon india vide above ref. The material has been sent but no information has been sent to me. The courier boy is asking me for a 6 digit otp supposed to be sent by amazon but i have not received it. Without this they will not deliver.
Can you please help?

Dr malay kumar banerjee
[protected]

The # on-line provider is amazon because i placed the order for oneplu6 and due to the fault of amazon because amazon gave the delivery to such a courier service that they do not provide the service to my area due to which they cancelled the order without even informing. After complaining also they are unable to offer a replacement also and wants me to order the product once again, they did not even gave me any compensation and i haven't got any help from them, i'm really unhappy and utterly disappointed with their service. It's really very frustrating.

Hello,

My name is anuj kumar, i ordered redmi 6 pro 4gb ram and 64gb storage mobile from amazon india. But at the time of opening the package a chinese mobile itel smart selfie received.

While contacting to amazon they respond positively about delivered package and neglect to refund or replacement.

My only mistake is that i trust amazon before this issue and took my package and opened at my home.

Please help.

Regards
Anuj kumar
[protected] & [protected]

Ordered on the 8th
Shipped on 9th
Delivery was supposed to be done on 10th
Yet didn't get my product

Spoke to management. Nothing can be done, no help whatso ever
Customer service is pathetic
No one know where my item is
I said im a prime member and no help at all. I always get a lot of stuff from amazon
Customers make a company bigger and these amazon guys don't even care once they have the money

Number is [protected]

Hi i bought samsung j2 battry... When i'm booking in amazon profile samsung labeled battry i receive astria like this name battry... He give 6month warranty if a samsung battry i will visit service center because of onther name battry,,, i don't get any idea what do now... Now battery is fully ded not in work condition... Plz help us my registered number is [protected] with amezone plz help us what i do no

Amazon included delivery charges in my total cost, even though my order qualified cor free delivery! This is not the first time this has happened.

Previously i ordered 3 keychains in a single order, and yet i was charged for delivery on each of the items, all the items were amazon fulfilled, which means orders above ₹499 are eligible for free delivery. The 3 keychains together cost ₹550, and yet i had to pay for each of their delivery separately.

And the same thing happened today, i ordered 3 items: sage leaves, lavender oil, and tea tree oil. The sage leaves were delivered 2 days late and they charged me for delivery. All of the above mentioned 3 items cost a total of more than ₹499 i. E. They were eligible for free delivery and all 3 items were amazon fulfilled!

Also once before i ordered a dress from amazon, the item that they delivered was not the item they showed!

Amazon is a money-eating, customer misleading, scam website!

1. The phone was ordered on 10th oct & delivered on 12th oct.
2. The phone that we received was a used phone. It already had the scratch guard. It was a factory reset phone. The imei software version showed that it was reset for 5 times.
3. When asked about this to amazon customer service:
The reply after 1st call - you will have to wait for 7-10 days to get a resolution.
The reply after 2nd call - you will "have" to initiate a refund. I requested them to give me a replacement with a new phone. Cost (11990 after the applicable discounts). They replied that they cannot replace it, i will have to initiate a refund only.

Question: i wanted a replacement of the phone. Why was i asked to initiate a refund? I will surely drop in a complaint on the consumer forum regarding this issue.

This is really very disappointing from amazon's end.

I will now have to order a new phone again. I will not get the instant discount applicable on the sbi card. Also, the phone's cost has now increased from 12990/- to 13990/- it is my loss of money + time + a fraudulent activity by amazon.

The major point here is : how can amazon send a used phone & "not replace it instantly". They are rather asking the customer to get a refund & again buy a new one. Highly disappointing.

I haven't received any cash back for two recharges i have done through amazon pay i have recharged my Airtel number with 248 rs using Amazon pay offer was of 50 rs and second time i have done first time recharge to my jio number of 399 using Amazon pay, i was offered 100 but cash back has not credited to my account please do needful