Amazon India Complaints & Reviews

Hello!,

Order #[protected] dtd. 7th oct 18, sun pharma garlic pearls - 100 perals (Pack of 4), sold by: supervalue pharmacy pvt ltd
Received in completely damaged condition, all the glass bottles are broken. The seller has not packed properly, it should be bubble wrapped and packed in corrugated box before dispatching. I am always buying from your web site, this is the first time it happened like this, because of this seller. I think he dos not know how to pack glass bottles before dispatching. Ask the seller to send the replacement qty with apology letter.

Thanks.

Ramprakash

I have received a defective moto g5s plus on 10th oct 2018 but when i have asked for the replacement, amazon customer care executives bluffed me by saying that the device is not available. I have been trying for a replacement from the first day by calling them every day but there is no genuine response from them.

Day 1: i have asked for the replacement and they have sent a technician for inspection and confirmed that the device is defective.

Day 2: i was told that the device will be replaced once the item is in stock so contact us when the stock is available.

Day 3: i have called to them on 16-oct-2018 @ 10:58 am and asked them that the device is available and hence requested to replace the device. Then told that the request has been initiated and they will confirm the same by calling me after 1 hr.

After 1 hour (16-oct-2018 @ 12:01 pm), i got a call from one of the executive saying that the stock is not available with the same seller but i could able to order the same mobile from the same seller with different email id.

I have called the customer care again on 16-oct-2018 @ 12:50 pm, they told that i have updated my location and hence they are unable to process the replacement. So, as requested by cc executive, i have added another address but at the end (After 40 minutes on call) they told that they are not going to replace the device.

Finally, i got blamed by amazon services and customer care executives.

The bank has lodged a fir against amazon if you can read
For fake id i can also do the same
And no audit by your people you only spend few years in jail
No hand cuts
No mental or fingure cut
Just few months in jail and then you will go to?
That is why i like qatar and saudi people like you cut of either figure or hand
What you want to cut your hand or fingure
The quran law is very nice in this
Once one figure gone you will not do such crime
Fathima:
In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.
Me:
This does not give you ny respect
I want my amount back what can you do if you want to help me?
I can help you by you spending less in jail in india
Or if you from saudi only fingure
One fingure cut
Fathima:
Yes, that is the reason i kindly request you to contact bank's customer care with the reference number.
Me:
They lodge fir
Fathima:
Ref #[protected]
Me:
Fir lodged
For the fake no
Check the whole internet your self
With this no.
Fir in cyber crime lodged
And its fake fraud no.[protected]
Why you give the fraud no.
Fathima:
Did you contact your bank's customer care?
Me:
Yes
Today
At 12 pm you want manager no?
Fathima:
Sure, in this case, if they are unable to locate the refund, kindly request them to dispute the transaction.
So that you can be able to locate the refund.
Me:
Wow wonder
I be able to locate refund??
Wow
What a way
Fake no. Now locate
Fathima:
Kindly contact your bank's customer care.
If they are unable to locate the refund, kindly request them to dispute the transaction.
Me:
What about auditing that transaction??
From your company?
Any audit being done or simply?? Bank bank?
Bow wow
What about auditing that transaction??
From your company?
Fathima:
We have audited.
Me:
Give me the result
Fathima:
So that only, we can have the reference number
Me:
Ahha hah hah ha
Fake no.
This means you accept you are a thief
From hyderabad or chennai
Southy thievs
South india is famous for chappal chor
Like you
Who steal
Like underwear of men
We're sorry, but your last message may not have been sent.
We're sorry, but your last message may not have been sent.
Me:
Or bikni of women
Or underwear of men?
Or chappal chor
Chindi chor
Chillar
Now i will call you chillar
Abe chillar
Ye no kaha se layi
Fathima:
I can tell you are upset, and i can assure you that i am here to help and i will do everything possible to resolve this. Please refrain from using such language.
Me:
What about auditing that transaction??
From your company?
By namita bajpai
Express news service
Lucknow: an incident of fraudulent diversion of refunds meant for amazon customers by hackers to their own accounts came to light in lucknow on wednesday. The legal cell of amazon filed a complaint, on the basis of which an fir was lodged against unknown hackers at vibhuti khand police station.
A large number of amazon customers had been complaining that refunds were not being credited to their bank accounts. On getting multiple complaints of the same nature, the company got an internal audit done and it came to light that the refund money of around 1, 500 customers had been diverted by hackers into their own accounts.
The cyber cell of lucknow police is now looking into the matter.
Sources in amazon's legal cell said it was for the first time such an incident was reported in the company and it started getting complaints on a regular basis almost every week from the month of june. An audit revealed that the incident was happening with those customers who used to give 'cash on delivery.' the customers who wanted to replace products were requested to add their bank accounts so that refund amount could be credited directly into their account.
The hackers used to get access to the phone number of the customers and call them impersonating company officials. They would asked them to reveal their one-time-password, as soon as it was generated and then replace the bank details of that customer with their own. Once the delivery boy would come to take back the parcel, the refund amount would be credited to the account of the hackers instead of customers.
Amazon said the siphoned amount was not known till now
Dd
Lucknow: hackers siphoned off large amounts of money from e-..
Read more at:
http://timesofindia.indiatimes.com/arti...(see full link)
Fathima:
We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers. I'll be sure to pass your message on to the appropriate people in our company.
Me:
Why not in countrey
And why you push on that fake no.
Who made that no. Ake fraud no.[protected]
If you want to check the transaction i can give you one more link with that ake fraud no.[protected]
Check yourself
Wait
https://www.complaintboard.in/complaint...(see full link)
Fathima:
These links will not open from our end.
Me:
I just want to know why you people kept pushing on that fake no
That is a fraud to you people
Fathima:
Sir, that is not a fake number.
Me:
I tell you i gave a link to you
And that you can check yourself or go to any place which has mobile or ny internet
Go to bhim app complaint helpline and chek that fake no
I think your mindwash
Or part of gang
? No audits
No recalls
I giving all i can
Still you come with that fake made up no
?? Strange
Fathima:
I am really sorry for that.
Me:
Ok if you can take care of all this because this information came to me 1 hour ago
And i really went to bank manager who gave me all this
Believe you me
I spoke this to no other 45 people except you
It is upto you and only you to settle if you can
Otherwise become a scam

Am sorry, this is the reference id given by your bank's end for the refund processed.
Me:
Their is no such record in any accounts not even any bank account
And i did not pay from any bank
Fathima:
So, kindly contact your bank's customer care and request them to dispute the transaction.
You have paid via upi.
Me:
You will see more paper clippings
Wait
The title is scam paradise company amazon
But i know it has probably happened to me a couple times, but not enough to affect my bottom-line. Just like shoplifting it will happen but as long as it is kept low a business can still make money. And i know 99.9% of buyers are awesome and have no intent of stealing. I fully understand amazon’s policy of favoring the buyer in most situations and i agree with the policy. This buyer centered policies allow me to sell more items at higher prices, because buyers trust amazon to protect them for shady sellers and they are willing to pay more for that assurance. But what assurances to i have as a seller against fraud buyers. About 1 in 300 or so packages show as delivered by post office, but customer will state it did not arrive. Since i know the post office does lose packages i always believe the customer and issue immediate full refunds or ship another free. My question/suggestion is does amazon keep an eye on buyer fraud. Example: as a buyer i could buy multiple items from many different sellers and if i don’t sign for packages i could just lie and say i never received any of them and get free stuff. I know amazon keeps a close eye on a-z claims, but most good sellers like me just give refunds so the a-z never happens. Does amazon track a buyer who gets a lot of refunds, or makes a lot of where’s my stuff request? Another example: as a buyer i could buy a product and claim it does not work, or is not as described. I know from personal experience amazon will take the customers side 9 times out of ten, again i know why. Does amazon keep an eye on customer returns for “not as described”, because again good sellers like me never argue with the customer, i just refund to prevent a-z and negative feedback. Again i have been doing really well, and i do not see this as a problem yet, but i would feel better if amazon is monitoring buyer’s refund, return, and where’s my stuff actions for possible fraud. I just don’t want amazon to become a scammers paradise.
Fathima:
From our end, the refund was processed.
For your reference, i will send the entire chat transcript as a reference.
Me:
To which account you got that 85 no. From gang member??
And the lady bank manager has again lodged a fir against you
Amazon scam gang you joined
Fathima:
From our end, the refund was processed already.
Me:
N theory perhaps they do, in practice perhaps not. As you stated they are customer oriented and they assert that signature confirmation is the valid method of proof of receipt. As with any on-line sales there is always the chance that the item was really not received by the buyer or there is a scam. With the track record of successful sales you mentioned it is not something for you to worry about. Allegedly buyer’s have a maximum of az claims which can be filed. However it seems that this number can be overturned by buyers calling customer service
Very bad
Very bad
Full of scam your amazon gang member
Robbing and cheating is fraud in saudi and qatar it takes off the hands of people doing so
But you will go to jail your hands will not be cut off in india
If you made a theft you will only go few years in jail
And stop pushing that you gave money to me i have listed lots of example
Fathima:
May i know your expectations please?
Me:
I just want my money back let the government and god do the rest
Or you want me to get you to jail instead
Fathima:
Sir, we have processed the refund already.
Me:
Stop pushing upon that fake no
Fathima:
Ref #[protected]
Me:
That fake no is fooling you
Any audit on that refund
Any audit?
Fathima:
This is not a fake id.
This is the reference number given from your bank's end.
Me:
To which account no it went you have any clue gang memebr
Theif if i cut your hands for this that will be crime for me
So i let the law of country prevail
Let the jail and police take care of you
I will give you many more example
Amazon india has filed a police complaint in this matter, and although the amount of money siphoned off hasn’t been calculated yet, it is believed to run into several crores of rupees. The likelihood of involvement of company officials is high, since that would be the way that the scamsters gained access to the mobile numbers of those customers who had returned a product purchased with cash-on-delivery as a payment method.
Notably, such a scam wouldn’t work with any other payment method, since the refund would be paid to the same medium; for example, a credit card refund would be paid back to the customer’s same credit card as a reversal. Investigations are on in the matter
Till today no one called me back to settle this?
Not even any body
Fathima:
Sir, the bank will not call you.
Me:
I want your fraud to go to jail
Fathima:
You need to contact the bank's customer care.
Me:
Yes the same bank i came from lodged a fir in india against your theif
Fathima:
I am sorry, i am unable to comment on this.
Me:
The bank has lodged a fir against amazon if you can read
For fake id i can also do the same
And no audit by your people you only spend few years in jail
No hand cuts
No mental or fingure cut
Just few months in jail and then you will go to?
That is why i like qatar and saudi people like you cut of either figure or hand
What you want to cut your hand or fingure
The quran law is very nice in this
Once one figure gone you will not do such crime
Fathima:
In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.
Me:
This does not give you ny respect
I want my amount back what can you do if you want to help me?
I can help you by you spending less in jail in india
Or if you from saudi only fingure
One fingure cut
Fathima:
Yes, that is the reason i kindly request you to contact bank's customer care with the reference number.
Me:
They lodge fir
Fathima:
Ref #[protected]
Me:
Fir lodged
For the fake no
Check the whole internet your self
With this no.
Fir in cyber crime lodged
And its fake fraud no.[protected]
Why you give the fraud no.
Fathima:
Did you contact your bank's customer care?
Me:
Yes
Today
At 12 pm you want manager no?
Fathima:
Sure, in this case, if they are unable to locate the refund, kindly request them to dispute the transaction.
So that you can be able to locate the refund.
Me:
Wow wonder
I be able to locate refund??
Wow
What a way
Fake no. Now locate
Fathima:
Kindly contact your bank's customer care.
If they are unable to locate the refund, kindly request them to dispute the transaction.
Me:
What about auditing that transaction??
From your company?
Any audit being done or simply?? Bank bank?
Bow wow
What about auditing that transaction??
From your company?
Fathima:
We have audited.
Me:
Give me the result
Fathima:
So that only, we can have the reference number
Me:
Ahha hah hah ha
Fake no.
This means you accept you are a thief
From hyderabad or chennai
Southy thievs
South india is famous for chappal chor
Like you
Who steal
Like underwear of men
We're sorry, but your last message may not have been sent.
We're sorry, but your last message may not have been sent.
Me:
Or bikni of women
Or underwear of men?
Or chappal chor
Chindi chor
Chillar
Now i will call you chillar
Abe chillar
Ye no kaha se layi
Fathima:
I can tell you are upset, and i can assure you that i am here to help and i will do everything possible to resolve this. Please refrain from using such language.
Me:
What about auditing that transaction??
From your company?
By namita bajpai
Express news service
Lucknow: an incident of fraudulent diversion of refunds meant for amazon customers by hackers to their own accounts came to light in lucknow on wednesday. The legal cell of amazon filed a complaint, on the basis of which an fir was lodged against unknown hackers at vibhuti khand police station.
A large number of amazon customers had been complaining that refunds were not being credited to their bank accounts. On getting multiple complaints of the same nature, the company got an internal audit done and it came to light that the refund money of around 1, 500 customers had been diverted by hackers into their own accounts.
The cyber cell of lucknow police is now looking into the matter.
Sources in amazon's legal cell said it was for the first time such an incident was reported in the company and it started getting complaints on a regular basis almost every week from the month of june. An audit revealed that the incident was happening with those customers who used to give 'cash on delivery.' the customers who wanted to replace products were requested to add their bank accounts so that refund amount could be credited directly into their account.
The hackers used to get access to the phone number of the customers and call them impersonating company officials. They would asked them to reveal their one-time-password, as soon as it was generated and then replace the bank details of that customer with their own. Once the delivery boy would come to take back the parcel, the refund amount would be credited to the account of the hackers instead of customers.
Amazon said the siphoned amount was not known till now
Dd
Lucknow: hackers siphoned off large amounts of money from e-..
Read more at:
http://timesofindia.indiatimes.com/arti...(see full link)
Fathima:
We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers. I'll be sure to pass your message on to the appropriate people in our company.
Me:
Why not in countrey
And why you push on that fake no.
Who made that no. Ake fraud no.[protected]
If you want to check the transaction i can give you one more link with that ake fraud no.[protected]
Check yourself
Wait
https://www.complaintboard.in/complaint...(see full link)
Fathima:
These links will not open from our end.
Me:
I just want to know why you people kept pushing on that fake no
That is a fraud to you people
Fathima:
Sir, that is not a fake number.
Me:
I tell you i gave a link to you
And that you can check yourself or go to any place which has mobile or ny internet
Go to bhim app complaint helpline and chek that fake no
I think your mindwash
Or part of gang
? No audits
No recalls
I giving all i can
Still you come with that fake made up no
?? Strange
Fathima:
I am really sorry for that.
Me:
Ok if you can take care of all this because this information came to me 1 hour ago
And i really went to bank manager who gave me all this
Believe you me
I spoke this to no other 45 people except you
It is upto you and only you to settle if you can
Otherwise become a scam

I ordered two items and delivery date was given as 15 october 2018. I got a message saying items will be delivered on 15th by the agent. After an hour i got another message saying since the delivery wasn’t accepted the items are returned to seller. Nobody contacted me regarding the delivery. I tried to contact the agent but he’s canceling my calls and not responding.

My mobile emei no does not match from invoice. I compained about it 30 aug 2018 and call multiple of times but every time they said to wait for 5 to 6 days. Now there is 45 days and still no solution. I want to repair my phone but due to this wareanty expired. Poor verypoor work amazon. I will never purchase anything from amazon, and if it will not resolve with in two days i have to go consumer court and compalin about this and punished you. Thank you very much for such a great service

Hi,

I had opted battery for my smart watch and ordered on amazon. The company so called mgm enterprises, delivered led lamp. Because of their mistake, i have to courier back the product to the company on my own expenses. Sounds amazing. Amazon should take responsibility for such wrong delivery. Already paid for delivering the product whatever cost and now again being compelled to courier the product on my own expenses. Damn #.

People are losing trust over amazon now and so do i.

Order tracking id[protected]

Delivery date:16/10/18
The delivery man tone of language was so harsh. On not providing change of money he shouted misbehaved with me and took the package back. It's really bad experience in amazon.

Delivery man contact no.[protected] / [protected]

Such kind of ill mannered people you keeping for delivery it is shocking. We stopped placing orders now.👎

I have ordered the below item on mentioned date.

Order: thursday 11 october 2018 /[protected]
Items:
Redmi 6 pro (Black, 3gb ram, 32gb storage)

I was about the receive the package by 13th oct 2018. But it was cancelled from amazon delivery person and they rescheduled for next working day without making any call to me (Attached screen shot).

Then for monday 15th oct again i received a delivery message and got a call from delivery person by evening 4.40pm on the same day where i was unable to receive the package and i requested the delivery guy to re-schedule by tuesday 16th oct 2018.

Later that delivery guy cancelled his plans and returned the product without informing me. I thought i will receive it by 16th oct.

But when i am checking the tracking order section it shows order cancelled by customer (Attached screens shot) and i am shocked.

So, i made a call to amazon center. The customer service person pretend to accept the mistake made by delivery guy. Instead he put mistake on me for not receiving it by 15th oct.

Same issue i faced in previous order. Where they made nearly 15 days delay to deliver a product and finally they made me to cancel it.

Now my problem is even if it was returned from my side and do re order i will loose the offers they made between 11th oct to 14th oct.

I want the product as same i ordered i don't want to loose my order and offers.

Hi,

I had prepaid amount of rs 2699 for the order

Ordered on 10 october 2018 order#[protected]

Which should be delivered on oct 11 to my location as i can see product is already in bangalore from order history/tracking details.

From oct 11th every day i will get one message of out for delivery... And end of the day i will get another meaasage like
10th oct :
Dispatched: skybags footloose romeo polyester 68 cms grey so... Will reach you by 11-oct. Track at http://amzn.in/d/df4MO6A or give missed call to[protected]
11th oct
Arriving today: skybags footloose romeo polyester 68 cms grü will be delivered by amzagent ([protected] pin 5266). Track: http://amzn.in/d/2Y6nFMf
11th oct
We could not deliver skybags footloose romeo polyester 68 c.. As we could not contact you on the phone. Re-attempt on next working day. http://amzn.in/d/bLXiwEJ

Delivery agent not even called me atleast once... I checked my number is working..

When im trying to call that amazon agent number is saying busy... Continuously not one time.. From morning 8 am to till evening 5pm (More that 15 times)...

When i called customer care they will say like... Same thing like amazn agent tried to call u... But you are not reachable. So delivery boy will try to deliver on the next day... We are raising escalation on this... Like this they will say...

And its next day comes... Same thing repeats

Oct 12th morning

Arriving today: skybags footloose romeo polyester 68 cms grü will be delivered by amzagent ([protected] pin 8002). Track: http://amzn.in/d/eBXy7rI

Oct 12th evening

We could not deliver skybags footloose romeo polyester 68 c.. As we could not contact you on the phone. Re-attempt on next working day. http://amzn.in/d/1hSTxlV

Again i called customer care... This time they said address might be problem... So i agiven some additional addresss and my one more mobile number..

Nochange again same thing happens..

No delivery message or update for 2 days.. (When i called customer care they said please wait till monday means oct 15 th).

Again on october 15th morning

Arriving today: skybags footloose romeo polyester 68 cms grü will be delivered by amzagent ([protected] pin 9943). Track: http://amzn.in/d/d5Wcwoh

October 15th afternoon..

We could not deliver skybags footloose romeo polyester 68 c.. As we could not contact you on the phone. Re-attempt on next working day. http://amzn.in/d/3hcMFMI

Delivery agents not even called me once... For this order... I only called them many times... Bu its saying busy... From past 5 days

Again i called customer care... They said this time top priority escalations from past 5 days... But nothing is happening...

Im not sure why they are doing this.. Some one please help me.

Thanks,
Rajesh
[protected]

I did not use amazon for any services for the past four (4) months, and wish to stop all future charges to my visa card. Please remove me from your systems from all charges. And credit my visa card account for august 9, sept 9, oct 9 for $ 13.77 each month for total of $ 41.31.

And remove me from your system.

Richard p. Flores
620 n. Coles loop
Post falls, idaho 83854

[protected]

I ordered a phone on 9th of october and mistakenly i put wrong address but suddenly i cancelled my after confirming from your customer care representative that he/she cant change the address from their end they prefer to cancel my order. Now i got rs.1000 less in total refund. If i did payment through my credit card then total refund need to credited in cc not in amazon pay balance as cashback. That not the right way to pressurize customer to use "amazon pay' forcefully.

Hi,

Please check the two screenshots i have attached, one is i placed order on 23rd may for one plus 6 and product got delivered.

Please check my other order i have placed on 12th october for one plus 6 and the order got cancelled.

You may came to to know that i have ordered from the same account and same seller 'greenmobiles', while talking to the customer service i came to to know that in my second order the product was in undeliverable location.. Can you spot any difference in two addresses. While tracking the order on sunday[protected] the product status was showing it will deliver on monday[protected].

My question is if the product is not in the deliverable location why they accepted my order and why they accepted my payment.

Another question, why they have cancelled the order without notice.

I have spoke to 3 customer service executives, all of them has not satisfied my queries, awaiting a positive response from your end, i believe it's your responsibility to eliminate this kind of sellers, as this kind of seller should bring down our trust on amazon.in

Warm regards,

Nithin stephen

[protected]

Amazon a-to-z guarantee claim for order[protected]

My refund request is started from 27 the of september but still i have not get refund
Many time i ask to customer care but they ask me will refund within 24 -48 hours
Already 20 days passed for claim and ask me to wait again for 15 days

I was ordered ride on car for my child as per details it is completable for 5 years child but actually it is for 2-3 years kids so i want to return, amazon ask to me to self return the same, i earlier refuse to self return because i know that if i returned seller not give my refund with any reason like damage or else
But amazon say to return and take gaurrunty for refund

Now when i return the product to seller he refused to refund my money with reason that product was damaged by me

Requested to you that resolve my issue with amazon

Sajid shaikh

I had purchased joyalukkas 5gm assayer certified gold bar and amazon cancelled my order after accepting and taking payment.
This was against the law of contract act, i also received confirmation that it will be dispatched.
But they cancelled my order on the last moment and told they will refund money which will take many days to happen.
As they increased price of product they told me to purchase at higher price.
I do not want to pay more than agreed price and this is called harassment by the powerful.

My spouse is an Amazon prime member. But whatever she orders from Amazon doesn't get delivered whenever it is sent via bluedart. Why the hell Amazon not taking action against bluedart. Bluedart simply puts wrong tracking status and never calls. The tracking status says delivery attempted even though they didn't call us. Amazon doesn't have proper customer care to check the delivery issues.

I have to complaint to amazon.in and it's very pathetic delivery services . i have placed order two times for same product but not delivered to me not a single time.My order id is[protected] and the product is RealMe 1 mobile and delivery address is Kribhco BhawanSector 1, Noida.I have to complaint to courier services in this area i.e. sector 1 noida area and take some serious action to their courier services and not happened this once again to any customer.

My order in amazon order #[protected] is supposed to be deliverd by today evening - based on the advertisement only bought the mobile
-i got the delivery boy mobile from the amazon team phone: [protected]. Requested team to instruct to delivery the mobile today - and they confirmed that they have intimated to delivery person. I spoke to the delivery boy 10 time in 3 housrs - he promised to deliver today and finally switched off his mobile-

Defective bed has been sent which cannot be assembled because part is bent (see photo). I applied for return and refund 10 days ago but I am getting threatening emails from [protected]@amazon.in saying that my claim will be cancelled if I don't send them information about the return pickup. Seller is expecting me to arrange for return. Fedex has refused to service my return and Amazon has done nothing to ensure that Fedex services the return pickup. The seller is using Fedex's refusal to harass me. I have been receiving calls from people claiming to represent an alternate courier who want to know how much I will pay for the return pickup. still waiting for money to be refunded.

The order was given on 13/10/2018
Message was sent that "by 6pm it would be delivered"
But now the time is 6:45 and still not delivered
The amazon agent mob no [protected] has switched off since morning
If the order cannot be delivered by today at least inform or text us.
We have wasted our entire day sitting for the amazon agent.
It was a complete waste of time, it was a very bad experience for us
So it can be concluded that amazon cannot do its work fast

I assure the complain would be marked seriously