Amazon India Complaints & Reviews

I have booked mi a2 phone on 13.09.2018 through amazon.in. I have received fena soap instead of mobile on 17.09.2018 around 13:50. I called immediately to delivery boy and customer support for this issue. Amazon took 10 days for investigation, today 27.09.2018 i called customer support and they denied to provide any replacement. Please support
Sanjeev choudhary

I have booked mi a2 phone on 13.09.2018 through amazon.in. I have received fena soap instead of mobile on 17.09.2018 around 13:50. I called immediately to delivery boy and customer support for this issue. Amazon took 10 days for investigation, today 27.09.2018 i called customer support and they denied to provide any replacement. Please support

Sanjeev choudhary

I had returned two bajaj mixer grinder of which refund has been issued rs 3218 on august 27, 2018. But till now refund is not reflecting in my bank account.. The reference number amazon had given me is 816394. But upon contacting the bank, they are saying that they don't know any refund reference number. They are asking about whether amazon has neft the refund amount and ask them to give you neft utr number with that they will be able to check. Upon contacting amazon customer care they are saying that they don't have utr number and telling me to go to bank customer care.

I am feeling very much harassed.

Please look into the matter and credit my refund. Please find the order details here as under

Order number:[protected]
Order amount 14909
Order date 10 august 2018

Order#[protected]
The product was ordered on 25/03 and was given a replacement by the 15/04. The oven was used only once and after that is stopped working, on contacting amazon to get the product replaced or serviced by the seller. The contact details provided by amazon for the seller is not valid and amazon is washing way their hands for any issue.
As the product has a warranty of 12 months, this should be resolved by the seller and we don't have any contact details of the seller. Amazon needs to provide a issue a replacement / refund, due to non maintenance of correct information withheld with the company

Clear cheating by amazon,
The message shows delayed delivery by the customer request...! Which was not requested by me.
Order # [protected]

Amazon's refund issue. My 449 ruppes issue. Amazon's reference number is[protected]. When i called customer care of corporation bank they said visit your corporation bank in which your account created they don't help me about reference number. When i went to my corporation bank they said me i can't help you, it's amazon's mistake, and also said i can not check your reference number. My reference number is[protected]my phone number is [[protected]] please help me regarding this issue.

I didn't received my product which ordered on 22 September 2018
Delivery guy excused that he will not be able to give my product on delivery date and he kept product with himself
Neither I got my refund

Dear sir,
I request you sir please help me
Iam closed my money fake job offer
Job name: amazon courier boy
Website: [protected]@local job.com
I have receved job offer message to my mobile number from amazon 7sep18 accepted registration confirmation 8sep18
There demanded please pay security deposit for amazon courier bo job amount 4450 given bank account 12 sep18
Bank details for security deposit
Bank name :axis bank
A/c name:subrat kumar naik
A/c: protected
Iam deposited 4450 to given bank details on 12sep18 and send the deposited slip to [protected]@amazon_localjob.com
They are offer one day pay pvc 120 for online verification
They're tell please redeposited security amount again we deduct pvc charge and resend amount
Iam redeposited slip to [protected]@amozo_localjob.com
But not received amount my bank account redeposited amount please pay 120 pvc given axis bank
Bank name:acid bank
A/c name:subrat kumar naik
A/c no:[protected]

But don't deposited again iam already redeposited amount after this message given job confirmation link technical problem. [protected]@ amazon_localjob.com
Mobile number:[protected] do not reply
Total value 8900 my money not received not any job response from amazon hr team contact details not working
Please help me research this issue refund my money
Documents send this address offer job confirmed
Amazon address:hr team
Plot no 55 sai krupa complex, sector 11, navi mumbai 410206

I had purchased panasonic th ex600d model tv from amazon in a discount price of 42, 000/-, even after one month they didn't delivered the item.
After few days without any notice they refunded me the amount. I lost my offer through their action. So don't relay on their discount offers. They may use your money for months without any further notice.
Thank you

Hello sir,
I order redmi y2 (Dark, grey, 64gb) of ₹12999 from amazon.in, which was deliver on 08 september 2018
But mobile phone iss missing in delivery box, when i inform amazon customer support, they told me to share the delivery invoice which i shared,
But shortly after sharing, amazon special team has closed my account for the reason of violating terms and condition. And then after contact
They re-opened the account for 24 hours, because next day the account was closed again.
Then when i asked him
I want to know what type of violation has been done by me.
I requested to share proof related to violation.
Issue was rejected by them without sharing anything.
However i said that if any kind of violation has occurred to me, then i am ready to pay double amount of the order mrp
But no response was received from them and eventually my account was blocked.
So i request you please take seriously and investigate on your level and help me get my money back.
I am attached to the order related information with email snapshot.

Amazon.in order #[protected]
Order item - redmiy2 (Darkgrey, 64gb)

I have ordered a product n returned the itme successfully but didnt recievd my refund even after 10 days of returns..customer care persons daily says...tht sir we r looking for it...n nothing happens..they all says the same thing tht we dont have update.. yesterday one cc person said till the evening u will get the refund but even after 48 hours of deadline i didnt get any update ..plz have a look...
My id is [protected]@gmail.com
Contact no. [protected]/[protected]

On my creditone bank card dated
September 16, 2018 you charged 14.13. I did not authorized this charged. How did you get my credit card number? I want you to reverce this chage immediately and in the furture do not chaarge this account.
I have never charged anything with you nor have i contacted you in any way. My credit card number is[protected]. The charged was put on my card on sept. 9, 2018

My email number is [protected]@gmail.com.
Arthur a rainville

I have got a message saying that the product has already got delivered but i havent received the product yet.
In delivered message there's no contact phone number of delivery guy. How is that possible.
Its been already 3 days now till now i didnt get any message or mails from amazon. Please take quick actions.
Disappointed withe the service. Kindly refer the details

I placed an order for External HDD which was urgently required, and Amazon did not deliver on promised date. When I tried calling the customer service they were of no use. I asked for escalation team and the person hung up on me stating there is nothing he can do.

I badly needed the product as I had project to complete. Since Amazon did not deliver the product, I had to run around and beg people to help me to manage the situation.

This is second incident in past 30 days

Order 1:[protected] Ordered on Sep 14, 2018 (Wrong product was shipped)
Order 2:[protected] Ordered on Sep 22nd, 2018 (Product not delivered on time)

The best part is Amazon blames this on me. They updated the shipment tracker stating "Delay Deliver on customer request" wherein I never called them, nor they called me. I have attached the screenshots for your reference,

I escalated to Amazon and asked for compensation and they are offered Rs. 500 for all the pain I have gone through physically and mentally.

I see that I’m not the only customer who had bad experience with Amazon. Below are the few links with the comments from dissatisfied customers
https://www.consumercomplaints.in/amazon-india-b106509
https://www.complaintboard.in/complaints-reviews/amazon-india-l483232.html
https://forum.indiaconsumercomplaints.com/forums/amazon-in.609/
https://consumercomplaintscourt.com/amazon-india-is-not-giving-me-a-product-nor-...⇄

I would like to take this forward legally and need your guidance.

Thank you for your support in advance.

Regards,
Shashikant

Order Number:[protected] Product: Apple iPhone 5s (Space Grey, 16GB) Date of Payment: 20-January-2017 Order was cancelled from Amazon on the same day. Amazon claims to have refunded the money on 21-January-2017. However, the amount is not added in my account. RRN (Refund Reference Number) : 74332747022702117525696 has been provided to me for the refund initiated by Amazon India. Post tracking this RRN number with my bank (Kotak Mahindra India), they say there is no such RRN number to be tracked in their system. (Attached a copy of the email) I have logged n number of complaints over email and calls to Customer Care - Amazon India, no positive response for the same, they always came up with the RRN number which is not traceable. Out of the many complaints, I have also received an email once from Amazon India stating due to technical issue, the refund was not processed. Post that too no positive response. (Attached the copy of the email) I have also filed a dispute with Kotak Mahindra Bank which got rejected (Attached a copy of the rejection email) I have been in constant touch with Amazon India as well as Kotak Mahindra Bank, but no positive replies. It has been more than 1 year now, I need help on this. The conversations which I had with Amazon India and Kotak Mahindra Bank have been attached.

Great chance to sue amazon india.
Purchased a latop, on august 19th, 2018.
That time there was an offer of 5% cashabck for prepaid orders.
But never got that cashback.
1) cust. Care guys saying - offer didn't get credit coz she cancelled and placed again. And offer applicable only once.
2) but no where mentioned in terms and conditions like that. Also 1 person from leadership team too confirmed me that they were wrong. And offer is applicable, any number of purchases. But he want to ask promotions team, why order didn't get cashback. Later he said, promtotions team said - the product is itself not in eligible list of 5% cb eligible asn products list.
3) then i got shocked. Then why amazon displayed that offer in that products' page, in both desktop and app.

Even after saying - many reviewers too commented - that - they didn't get cahsback and they also written why amazon mentioned that offer for that product.

- so clearly it is amazon's fault. Many such customers are now in depression state. But apart from asking them in chats/mail/phone/fb/twitter/jeff's mail, no where i can take to against this jaint company.
Any one please help in getting cashback...

I have buy a product from amazon and refunded it on 5 th sept today is 24 september, but yet now i did not get my refund,
I have made complaint against this 4 times every time it was told to me you will get with in 24 hours,

This is a kind of harassment,

Even they deny to resolve my query.

I don't have more patience to do argument with them
Everytime i also get a complaint number the moment i do a follow up with the same nothing comes out as a result

The last complaint number i get is :[protected]

It will be helpful if somehow you will resolve my problem.

I have received a message today that your package (Organic lrm pure organic ginger powder) was refused at the time of delivery but the fact is that i have not received any call from your amazon agent no[protected] and my package has been returned. Kindly look into this matter. I have already placed six orders of various items includig this of different value of price.

Hello, I made a big mistake to buy books from Amazon.

I face some issues with books so I applied for refund on 9th September .

It is 24th September still no one comes to pickup products.

Each time I called Amazon customer care, they only told we have initiated the process and product will be picked within 24 to 48 hours.
They are only making fake Promises.

I will ever never buy anything from Amazon now.

Please pickup products .

I am preparing for examination and I need refund so that I can buy other quality books.

Please please

I am a regular online customer of amazon and have done many online shopping and below is a shocking incident which happened to me.
I have ordered laptop and samsung mobile on 14th august 2018, i was delivered the attached items duped by the seller who sent the parcel on 23 aug 2018 through india post without any document or invoice and unknown sender details which has no connection or any clue of amazon sender, neither any update against my order in amazon website, i got only the updates like will be delivered by 27 aug 2018, then sorry your package is lost and we came to know about this only on sept 1st when the seller called and connected the delivery tracking id of attached junk books which was shocking news for me. It really very sad and disappointing that such things happen and it’s a first case for me as i am ordering regularly from amazon. Have filed claim on sep 1st, assured that my money is safe in every chat and i am awaiting for the refund at the earliest. It is almost 22 days now. It’s a big amount and i need the same very urgently, investigation process also looks like there is something wrong between amazon and seller that's why blindly they are trying to deny the claim and connecting some tracking number to my order, this way the sellers can dupe so many innocent people and connect any juck delivery against orders, and if this is the way amazon is doing online business, very soon customers will stop doing online with amazon because innocent, truthful customers are getting duped and even after providing proof the case is denied blindly. Kindly give me justice for this as its a hard earned money and mentally very upset about this. Regards - lily lobo - [protected], [protected]@gmail.com