Amazon India Complaints & Reviews

I have placed an order on amazon india and after successful payment they schedule a particular date for the delivery of the product. But when the actual date arrived for delivery of product, they start fooling me. After disturbing for about 4-5 days finally they didn't deliver my product as a result i have to cancel the product and now they are not refunding the amount. (Why should i wait for their rules and regulations?) and because of their delay i have a huge loss. They have disturbed me mentally (Mental harashment).
This has not happen for the first time with me, earlier i had placed another product and again they fooled me for 15 days and finally that product was also not delivered.
Because of their such rascel activites i have been mentally disturbed a lot. My time has also killed which is more important.
And after having all these nonsense activities when i filed a complain, you will be surprise that they are enjoying, carelessly.
Kindly take some hard actions. These outsider are destroying the environment of nation. They have made this nation a puppet.
If any action is not taken from your side then will move to police station. I am not going to leave them.

Last Monday the product was delivered to me by the delivery guy [protected]... He too 500rs for the product of 335rs. ...he was not having change and told to return money through paytm. ...but instead of telling several time he's not returning my money ...it has been one week .I was that guy to be out of this delivery job and I want my money back.ok

I had ordered online Dr. Scholl's liquid Corn & Callus remover Liquid Kit- 1/3 Fl Oz. Order ID was[protected]. I have received delivery for this order but after opening the package found different product and packing. Much to my dismay, it was looking like very old pack and back side instruction page found torn half due to which expiry and instruction cannot be readable . It was paid delivery and i had paid 1310/- through my debit card. Please note i had clicked /ordered on one red color product packing and what i received in delivery was blue color pack of same drug company with different description on the package. I have communicated my disappointment to Amazon.in site and seller Ny Craze and asked them take back product delivered notifying me pick up day and refund my money INR 1310/.
I have registered complaint on Amazon site and seller NY. Craze on date 20.09.2018 verbally and via mail and in response promptly sent snaps of product received via mail and on whats app number. I have provided snaps mentioned hereafter 1) product snap. 2) product with its packing, 3) outer box with Invoice no.4) back side of pack with torn instruction and expiry page. to both amazon and NY.Craze . Both they have confirmed receipt of snap via mail and verbally and assured me refund within 48 hours.

Despite of submission of above mentioned material facts about mismatch of product delivered and ordered via email and their whats app account and after speaking with customer support of Amazon.in and seller NY craze not less but 5-6 times by now and wrote mails after speaking with them I am still craving for refund thus realized both they gave false promise resolve and refund within the 48 hrs . This is 10th days now and when Y's day I had spoken with amazon customer support they notified me a new development that the claim has gone with A to Z guarantee team and thus it would take another 7 to 15 days for resolution. whilst mail received from seller that when amazon chosen go for A to Z claim, it gone to their another team handling such matters . Thus it was Shocking to me when all the material facts available, then why they need additional time for refund after penalizing me 10 days in past.
My request to you to kindly intervene and ask Amazon and their seller NY.Craze for instant refund of my 1310/- hard earned money .

I have ordered bluetooth earphones on amazon for which the payment was already done (This was replacement as the first ones were not working perfectly). The day of the delivery, delivery guy called but sorry i was unavailable at that time. Later i called him within an hour, he didn't pick up and what i got was a message that the product has already been delivered. Again i called after a day, he said that, he has my package, will soon deliver it, just to meet my daily quota he marked it as delivered. I said okay. After that no reply from him. I again called him after 3 days then he says that he does not know about my package and told me upfront to lodge a complaint against it.
So please look into this. I have spent a lot of time already into this. I do expect my parcel as soon as possible and a good customer satisfaction!

I have ordered a product from amazon on 6 september 2018 but it is not delivered till date but on tracking on amazon it shows delivered. My order id is order#[protected]. I contacted amazon customer care but till date i did not get refund nor the shipment. I want refund along with compensation. For mental harassment against deficiency in service by amazon india.
Avinash kumar
Bar room no.2, western wing
Tis hazari court, delhi
New delhi, delhi 110054
India
Mob. No. [protected]

Refund of rs. 10998 has been made by amazon on 18th of september 201 8 regarding a product (Order number is #.[protected]
"the reference number of the refund is ref[protected]
But, the refund has not been received yet.
Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i need to file a"charge dispute" on them, to get the full details.
I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

I had ordered plastic polka containers 2 nos on 17.9.2018 and made payment twice since the first payment was declined. Till date i have not received the declined payment.in this regard i have made several calls to customer service but no results.
I had made one more order on 19.9.2018 for ivan electric diya for which payment was made twice. But the amount declined is not refunded yet. The product received also is not functioning even after replacement.

I have applied in certain websites for amazon recruitment. I got an call that it is an telephonic interview and asked some questions and an online test. I answered. Then a text message came of send ur documents and resume to [protected]@amazoncarrers.in. I had send all the documents. And after 1day they send me an confirmation letter that you have been selected as an supervisor and to open salary account you have to pay rs.5000 and for uniform you have to pay 1650 they said then for mediclaim 5000 i have totally transferred 11650 to their account. But until now the courier package has not arrived. Please help me resolving this. I have all proofs and documents that payment i had made and their account number and so please kindly help me. Is it true or fake or please help me to get my money back. Please help me i am from poor family. This is a big amount for us. Due to eagerness of job i have paid it asking to someone nearby. So please help me to recover from this problem please 🙏

I purchased oneplus 6 which cost ₹34999 on may 22, 2018 from amazon.in, i paid ₹1050 as oneplus 6 giftcard and rest 33949 inr through my sbi card, i received the product on may 25, 2018 and my order number is[protected].
At the time of purchase there was a cashback offer of ₹2000 with sbi card. It should be credited to card holders account on or before august 28, 2018 but i haven't got any till the date. I have contacted the amazon customer service for several times and they told me i'd get my money shortly. Last time when i contacted them to notice about the problem they told me that i'm not eligible for cash back because i haven't done the full payment through sbi card. But i have done my complete payment through same card and in the "amazon.in faq for oneplus 6 sbi cashback" section have "minimum transaction amount to avail cashback is ₹28000.
They are repeating the same things again and again, now i've fed up with amazon.in response.

I'm sending the proof of my mini statement copy, some chat screenshots with amazon customer service, oneplus 6 sbi card faq and my order summary.
Please check the attachments and kindly help me to get a proper response from amazon as soon as possible.

I brought Redmi y2 from amazon India but product was defective and I returned back. Product picked up on 21 sep and delivered to Amazon warehouse on 25 sep. From 25 sep I am regularly asking for my refund but every amazon associate making me Fool with different excuses like product scanning in warehouse; refund proceed ; but still I have not received my refund.

I had taken help from akosha team four years back wherein the case was solved within 4 days and looking forward the same this time also. I'm a regular & loyal customer of Amazon from many years. I have been lately selling books on Amazon and now from the last seven shipments i have not received my payments. After I have communicated to them from past two months every time I get different assistants asking me with the same questions but no assistance. I'm working in a Bank in a responsible position & have shared the same account details where i work still they tell me details may be wrong whereas they were making the payments to that account only earlier. They are not available on calls but only through mails communication needs to be done and with no use from their end i'm looking out for your help.I have attached below the details of my order ID's.

Did not receive cashback for a payment done for my movie booked from book my show using amazon pay. Cashback offered during that period was 25% upto rs 150. Payment was done on 28-sept-18.

The details about the transaction is as follows.

Payment of rs.574.80 (Card rs.416.60 + amazon pay balance rs.158.20) for txn id p[protected] on bookmyshow. Is successful. Updated amazon pay balance: rs.

I bought "MEDHA D.J. PLUS Bluetooth FM, USB, AUX, , CArd MP3 Stereo Audio player decoder" and i found some defect so i request replacement .
It was promised that within 24 hour after receiving your product we ship your product.
but amazon did not shiped my product. so please ship my product.
MY Replacement Order No. is[protected]

I bought a earphone.. And then i replace and then i return this at date of 1 sep 2018. And i have called many time to the costumer care and each costumer care tells the new problem again and again..in each next call they creat a new execuse all the time.. First 15 days they told that ur item is not recieved and then their execues was started each next call... First when i call after 15 days they tell that we r initiating ur refund and after 5 days u recieved ur refund.. But i m not recieved andthen i call they told last costumer care not initiated ur refund i m initiating ur refund and they told u update ur bank account in amazon account and then u recieved ur payment then i updated after updation not recieved my refund... Then again i called and thet create a new rubbish he tells that we r not recieved correct item and they told that when i had called approx 10 times and they had finished their execues so they are creating a new rubbish talk and they r blamming me taht u did not send right item... These all r their unlistenable talk.. Again and again i call and then they tells again again plz wait 24 hour and u recieved ur payment and this is happenig agin and again when i call them. They create a new innosence talk. All costumer care a fake and also i think wholw amazon makes fool the people again and again.. Plz take a correct action against costumer care of amazon india and also against amazon india because they are making fool our costumers.
My name is sandeep gupta
Mobile no. [protected]

Sir, my name is swamy adapa ordered a led bulb on 1 sep 2018. As i ordered a white led, they delivered me the red. So, we have placed the replacement to get the white, but they are neglecting the pickup and they even not responding to call.

There are saying that there is no pickup in my area and they are saying to return it using our own courier service. We did the same process as they said, but again they delivered the same wrong red color product. Now they are not even responding to any mail or call and even not refunding my amount
Please solve my query as soon as possible and my product details are mentioned below.


Registered email id: [protected]@gmail.com

Original order #[protected]

Replacement order
Order #[protected]

Thanks
Adapa swamy

+91 [protected]

I palced an order on amazon 16/09/2018 order id[protected] amazon offered some cashback from amazon in amazon pay account.
Till now i didn’t get the product. It is showing as lost while shipping but when i am claiming refund amazon is saying they will not deduct the cashback from amazon pay balance instead they will deduct from the actual amount to be refund in my bank. Why should i keep my money in amazon without any interest when it is a when they are unable to deliver the product?

I order one item from Amazon.in. It supposed to deliver by 28th Sept 2018, But it is not delivered on that day. Next day the status was changed to "Rejected by customer ". They changed the status with out informing to customer. When i spoke same with amazon.in customer care, they are simply saying that the order got damaged. The same thing happened with my last order also. I am still thinking how amazon.in agent can decide that the order is damaged by looking outside of the parcel.

I had option to order the same product from Paytm with 30% cash back. But I choose amazon.in to get the order in time. Simply Amazon.in is playing with customers by giving a lots o[censored]nnecessary explanations like order got damaged in transit. Now a days amazon.in also not fulfilling customer satisfaction.

Interestingly amazon.in is suggesting me to reorder the same product again as there is no price change on that product. I will say. i don't care about the money. Will you give assure that the product will deliver next day??

I will suggest everyone to buy anything from offline is better that buying from online or else you may miss order which is import for you and there will no use of that order if you will get that order after delivery date.

My post is hidden now in amazon.in Facebook site and they disabled the create post option for me.

Note: Amazon.in
Please don't hide this post as i didn't add any order id nos here. I want everyone should know about this.

We have ordered 2 products from Amazon whose status is showing "Out for Delivery" from 20 september 2018, now customer care is saying the shipment is lost in transit but I want that product at all. Please check and do needful, I don'ts want money I want product.

Order ID's[protected] &[protected] with tracking id's [protected] &[protected].

Thanks

I placed an order with order #[protected] in amazon.com for a weight machine "gvc camry ultra-slim personal digital weighing scale" costing rs.999. I had made the payment online.

With out any notice/information/phone calls/sms/my concent or approval, the order was returned to the seller.

I had contacted amazon's customer care through chat supoprt with this complaint and requested for delivery of the product.

The customer person informed me that the order will be reinitated.

Instead of reinitiating my order, they had created a new order on my behalf whose order is order #[protected]

I reveived a message from an amazon delivery boy this [protected]@10:07 am 28, fri, sep, 2018 from the number "[protected]" stating "i am from amazon delivery. I am waiting in hex-aware backgate opposite cts new building. Pls come and collect your package & return pickup between 10:00 to 11:00". He even called me up and asked me to come and collect the package.

When i went there to pick up my package, i was asked to return the package which i never received. Astonished, when i enquired about amazon's behavior, i was asked to simply leave.

When i called amazon's customer care to report this behaviour, i was asked not to worry.

This is totally sense less and irresponsible behaviour from amazon. How can any one ask me to come over to return some thing which was never delivered in the first place

I had requested for a change of address a week ago and amazon executives are refusing to change it even for a re-initiated order. I had to travel 25 kms todays for nothing for no fault of mine.

Every time i call their customer service, they give me false promises, but none of what they say happens.

Frustrated, i tried cancelling my order, and i get the feedback saying, that they will try cancelling but they cannot be sure about it.

This is ruthless. Please help. I need justice please.

Please find attaced supporting documents unlike the first order, they have even sent me a mail stating that they have shipped the product, same day morning.

With grievences,
Karthick

Hi
I have ordered above product, but on receival found a local product, returned the item again I received the same for 2nd time, the agent did not update the return, the lead and team are involved in this, they are not giving the phone no of collecting agent, he is a criminal, he had misbehave also, by trying to enter the house, on asking phone no of agent they are not giving, he has not called before coming, clearly a gang of thief / rowdy is part of Amzon. They have been doing this as one of my friends told me the same.