[Resolved]  Ambrane India — Ambrane Power Bank :: Product Under Warranty Not working In 1 month

Address:	Mumbai City, Maharashtra, 400055
Website:	www.ambraneindia.com

From: Shah, Jiger
Sent: Friday, March 10, 2017 3:05 PM
To: 'Ambrane Care'; '[protected]@ambraneindia.com'; '[protected]@ambraneindia.in'; '[protected]@ambraneindia.com'
Cc: '[protected]@gmail.com'; 'shah.m.[protected]@gmail.com'
Subject: RE: RE: Ambrane Power Bank :: Product Under Warranty Not working now
Importance: High

Still In Transit From Last 15 Days ? Where is your head office Delhi ? or Dubai ? Even any product will reach Dubai in less days than your so called “transit” process.
Don’t you guys have any kind of SLA ? or ETA time lines ?
Firstly you sell us a faulty product and then you take months to repair that faulty product ?
What kind of service do you provide ?
Give Me a date or a timeline, and stop giving me copy pasted statements.

From: Ambrane Care [mailto:[protected]@ambraneindia.com]
Sent: Friday, March 10, 2017 2:58 PM
To: Shah, Jiger
Subject: Re: RE: Ambrane Power Bank :: Product Under Warranty Not working now

Dear customer

Greetings of the day !!

As per your work order no. your product still in transit for L4 process therefore when we will receive your product at main service center then we will resolve your problem and we will resolve your problem in 10-15 working days .

Deepak jha

Team Ambrane-Support
www.ambraneindia.com

Toll free no.
[protected]

On Fri, Mar 10, 2017 at 12:58 PM, Shah, Jiger wrote:
Hi Deepak Jha,

Please update the status regarding Ticket no. - CS170225MH009571

How many days more will it take for the repair ? Its already 15 days since I submitted my powerbank to your service centre in Mumbai.

Thanks

Jiger Shah
+91-[protected]

From: Ambrane Care [mailto:[protected]@ambraneindia.com]
Sent: Saturday, February 25, 2017 8:29 AM
To: Shah, Jiger
Subject: Re: RE: Ambrane Power Bank :: Product Under Warranty Not working now

Dear customer

Greetings of the day !!

As discussed kindly visit our service center and they will resolve your problem .

Ticket no. - CS170225MH009571

ASP Name ContactPerson Pincode MobileNumber PhoneNumber Email City State Address
Ambica Infotech (Mumbai, MH) Mayank Jain 400007 [protected]/[protected] 23800789/33157788 [protected]@gmail.com
Mumbai Maharashtra 302, 3RD Floor, Simlim Squre, Opp. Lamington Road, Police Station, Grand Road ( E), Mumbai, Maharashtra
Java Telecom (Mumbai) Rahul Borana/Kiran Dantani 400092 [protected]/[protected] [protected] [protected]@gmail.com
Mumbai Maharashtra Shop No. 26, 1st Floor Thakkar Shopping Mall Opp Railway STN, S.V. Road, Borivali (W) Mumbai, Maharashtra, Mumbai, Maharashtra, Mumbai, Maharashtra
Sattelite Electronics Kanayalal C. Uttamchandani 400074 [protected] 25275010 pk.[protected]@yahoo.com
Mumbai Maharashtra Opp. Shiv Temple Near Navjeevan Society, Mahul Road, R.C. Marg, Behind 361 Bus Stop Chembur, Mumbai, Maharashtra Near Navjeevan Society, Mahul Road, R.C. Marg, Behind 361 Bus Stop Chembur, Mumbai, Maharashtra
Shakti Infotech (Mumbai, MH) Nidhi Chauhan 400064 [protected] [protected] [protected]@gmail.com
Mumbai Maharashtra Shop No. 15 The Mall Shopping Centre, 1th Floor, Opp. Malad Railway Station, Malad, West Mumbai
The Skylark Associates Ejazuddin Sayyed 421301 [protected] [protected] skylark.[protected]@gmail.com
Mumbai Maharashtra SHOP NO - 21, BLOSSOM COMMERCIAL CENTRE, RAHEJA COMPLEX, ABOVE MRF TYRE, NEXT TO PATRI POOL BRIDGE, PATRI POOL ROAD, KALYAN (W) NEAR BAIL BAZAR CIRCLE, kALYAN WEST
We Care (Mumbai, MH) Muhammed Imran 400014 [protected] [protected] wecare.[protected]@gmail.com
Mumbai Maharashtra 74, Hindtaj Building, Dada Saheb Phalke Road, Opp Kala Kendra, Dadar East, Mumbai, Maharashtra
Yash Mobile (Mumbai) Santosh Hanumant Pawar 400078 [protected] [protected] [protected]@rediffmail.com
Mumbai Maharashtra F-138, 1st floor, Dreams Mall L.B.S Road, Near Bhandup Station, Bhandup West, Mumbai-400078.

Deepak jha

Team Ambrane-Support
www.ambraneindia.com

Toll free no.
[protected]

On Sat, Feb 25, 2017 at 3:14 AM, Shah, Jiger wrote:
WHEN CAN I EXPECT A REPLY TO THIS EMAIL ?

FROM YOUR AMBRANE WEBSITE, I CHECKED 2 OF YOUR SERVICE CENTRES IN MUMBAI ONE IN MALAD EAST & AND OTHER IN BORIVALI WEST WHICH ARE IN MY VICINITY AND ALSO CONFIRMED AFTER CALLING THE AMBRANE CALL CENTRE, THEY EVEN PROVIDED ME THE ADDRESS AND CONTACT NUMBERS FOR THESE 2 SERVICE CENTRES.

NUMBERS PROVIDED BY THE CUSTOMER CARE TEAM ARE EITHER OUT OF SERVICE OR NO ONE RECEIVING IT. SO I PERSONALLY VISITED THE SAID 2 SERVICE CENTRES IN MALAD & BORIVALI & I GOT TO KNOW THAT THEY HAVE DISCONTINUED AMBRANE SERVICES.

NOW AM I SUPPOSED TO ROAM AROUND WHOLE MUMBAI CITY HUNTING DOWN THE SERVICE CENTRES FOR A PRODUCT WHICH I BOUGHT IN DECEMBER 20, 2016 AND IT STOPPED WORKING AROUND JANUARY 17, 2017. YES IT STOPPED WORKING IN A MONTH

AND FROM LAST MORE THAN ONE MONTH I AM STILL HUNTING FOR A WORKING SERVICE STATION OF AMBRANE IN MUMBAI.

STRANGE PART IS EVEN YOUR WEBSITES HAVE WRONG INFORMATION.

I DEMAND A REPLACEMENT OF THE FAULTY PRODUCT OR THE REFUND OF THE AMOUNT CHARGED TO ME FOR THIS FAULTY PRODUCT WHICH YOU HAVE SENT ME AS SOON AS POSSIBLE.

CALL ME TO DISCUSS FURTHER IF YOU STILL HAVE ANY DOUBTS.

JIGER SHAH
+91-[protected]

From: "Shah, Jiger"
Date: Feb 8, 2017 7:26 PM
Subject: RE: Ambrane Power Bank :: Product Under Warranty Not working now
To: "[protected]@ambraneindia.com", "[protected]@ambraneindia.com", "Ambrane India ([protected]@ambraneindia.in)"
Cc: "[protected]@gmail.com", "shah.m.[protected]@gmail.com"
Gentle Reminder

Thanks

Regards,
Jiger Shah
+91-[protected]


From: Shah, Jiger
Sent: Monday, February 06, 2017 7:54 PM
To: '[protected]@ambraneindia.com'; '[protected]@ambraneindia.in'; '[protected]@ambraneindia.com'
Cc: '[protected]@gmail.com'; 'shah.m.[protected]@gmail.com'

Subject: Ambrane Power Bank :: Product Under Warranty Not working now
Importance: High

Dear Sir / Madam,

I have been an Ambrane fan from last 3.5 years, but it seems now due to its market popularity the services and product quality are degrading day-by-day.

I have an Ambrane Power Bank which I had bought from Paytm on December 20, 2016 approximately a month back. To my disappointment the power bank has stopped working from last 2 weeks.

I am dropping you a mail now because I lost 10-12 days in useless follow up with Paytm guys who didn’t replied with Ambrane point of contacts.

Till date, I have already used 4 different power banks of Ambrane 2 models of 13000MAH, one 10, 000MAH, then I bought this 10, 000MAH again which is faulty and also I bought a 20, 000 MAH Ambrane power bank.

Now I want you to assist me with why this power bank stopped working in a month only. Please don’t end up stating that we will repair you this faulty stuff. I demand to get it replaced.

Because previously I got a power bank repaired which lasted only 45 days after its repairing. And if you repair this faulty stuff, you want me to use this repaired stuff for next 11 months considering it will work fine for next 11 months, when it failed in its very first month of warranty.

Note: FAULTY PRODUCT Bill is named under my Kid’s name: Chaitya Shah

Please call me if required to discuss this further.

Please find attached FAULTY_PRODUCT_10000MAH_invoice_[protected].pdf invoice for reference

Kindly assist as soon as possible.

Thanks

Regards,
Jiger Shah
+91-[protected]

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