Andhra University — I have not received PG Original degree ,

Website:

services.andhrauniversity.edu.in/apply-online-certificates.php

Hi,
My name is P.B Durga kalyani .I have made payment for my OD application on November 14th, 2020 . Till now I haven't received my Msc Original Degree. It has been nearly 1 year Still now I haven't received any mail or message regarding status .

.Please let me know status of my application .
Regd No:[protected]

Also, Let me know how many days it will take for OD generation .

Kindly do the needful.