AO Smith Complaints & Reviews

Hi,

I have call to cs for scpa with in 6months of ao smith water purifier. I have waited whole day yesterday person didn’t came and today is sunday got a message saying “hello krishna! Your service request number 10098574 is on hold for 5/20/2018 3:00 pm due to customer requested reappointment. For any assistance please call at[protected] : ao smith service”
Today again i called to cs and they are wait for 3pm and i have asked to transfer to supervisor and he saying sunday is holiday after 48 hours..
Supervisor saying cs guys are juniors and i can’t help on this.

Why the hell this is happening? Who requested reappointment? Your service sucks. I lost appointment to doctor for my kid and spoiled entire weekend 48 hours emailed/called noting happend. Seriously your cs team is of no use guys

My number:[protected]

Hi,
I contacted customer care for amc renewal and i was told that my previous silver plan of ₹2500/- is not there now and there is only one plan for which i will have to pay ₹6000/-. How can the plan be discontinued without information to the customers and how can i be forced to buy 6000/- worth amc plan. I was told by the amc technician that it is just 2500/- every year for 9 filters excluding ro membrane.
Regards,
Deepak

I am very unhappy with your product..., please see my points below..

The ao smith filters change indication of ro and scpa change comes 4 times or more a year. My ao smith model number is x7 and serial no is b[protected].

I have taken a acmc service contract on 8th march 2018 to 8th march 2019 from shivoma international (Ao smith authorised dealers)

But when the ro and scpa indication comes, all my ro filters are not changed. Only one ro filter is replaced and the scpa candle is washed and the machine is reset, so that the light indication goes away.

Why are all my ro candles and scpa candles not replaced on indication.

This means your company is using the reset button to fool customers and you are manipulating the machine as per availability of spare parts and to do cost cutting. I'm being cheatef

Also, the new ro filters and scpa filters and spare parts are not given to customer in sealed condition. When asked why is the seal broken or cover of filters not sealed, no satisfactory reply is given. How do we know it's a new filter??

In spite of escalation to your manager dinesh of mumbai area, there is no call back and customer satisfaction.

If a new filter is supplied, it has to be in sealed state.

Waiting for your reply and help in quick time as my amc is getting expired very soon

Hello,

I bought ao smith z6 extactly one year ago. I see a water leaking from the bottom. Called customercare, the technisian said that i need to change the pump and product is out of warranty. Now they are asking me to pay 4500₹ for the pump and need to replace it. How worst it is. The product i purchased on feb 2017 to till now its just 1 year 2 months.. The pump got in to for replacement.. How you are going to solve the problem..

I am having 3 water heaters at my residence whose 2 yrs warrant expired in oct - nov 2017. I gave at least 2 calls at your customer care in the month of november 2017 to get the amc renewed to which no body renewed. Last call at your customer care was given on 16.12.17 with ref no[protected] and representative told that the amc will be done on 17.12.18 positively.

No body gave a call nor anybody visited my residence to renew the same & i thought that i have choosen the wrong product & now will never give a call to ao smith call center neither i am any more interested for the amc renewal

Surprisingly when all the winters are gone i got a call from ao smith representative mr. Amit ([protected]) on 24.02.18 to get the amc renewed & he felt sorry for the system delay and bla bla bla...

Mr amit told me that representative will visit definitely on 25.02.18 to renew the amc and today again on 25.02.18 the story by ao smith is the same... I have decided now if they will give free amc for one year that too free of cost, i will not take the same

Regards
Gautam gupta [protected]

We have purchased the a. O smith water heater model no. Hse sds 25 from jalandhar and the shopkeeper committed to installlation is free of cost while calling customer care but in back they said installation is chargeable. A. O smith is very poor n cheap company so that i never recommend any one to purchase this product whose commitment is poor kindly install our water heater free of cost otherwise will go to consumer court against this company who cheat mee. My contact no [protected]

I purchased ao smith water heater online on 28/12/2017 and made full payment. Order no 78361. Customer care deptt is not able to track this order. I have written emails to the official email id of ao smith, got reply that the concerned team will get back to me with info. Sadly this did not happen. Nor the product arrived as of now 09/01/2018. Pathetic attitude of customer care. They just keep on asking customer's details 5 -6 times but dont give any information about the status of order. Cannot track this order is the standard reply after wasting customer's time.

I have bought a new water heater in reliance family card.
Cin no : u01100mh1999plc120563.
It is been purchased from relaince digital, 3rd floor, lake mall, 104 rashbehari avenue, kolkata - 70029.
Since the date is installed, it is not working properly and the quantity of water from the tap is very low leading to huge time to fill a bucket.
I have tried to reach on the store contact no's mentioned in cash memo but it is always unreachable since last 3 days.

Please help in this regards.

Today, 27th november, 2017, i found small cockroaches, some dead and some walking inside the water tank of the ao smith water purifier x7 series. I had purchased this purifier in august, 2017. My purifier is still under warranty period. The minimum requirement of a water purifier is that it should be air tight so that no insects go inside to contaminate the purified water. Here that requirement itself is not fulfilled in ao smith water purifiers. I have already lodged a complaint with the customer care for cleaning the tank but i believe this is a defect in all the purifiers of ao smith. I want full refund of the product as there is no solution for this even if i get a replacement unit. Please take immediate action on this.

Please find the attachement for the order I placed on Paytm.com

I bought AO Smith 25 L Storage Geyser HSE-SDS on 22 Oct 2017 using Paytm.

I was supposed to receive red colour panel in 10-14 working days for which I had called 3 times to customer care of AO Smith.

Every time they are saying they will ship the red colour panel for which I already paid them but I have not received so far.

It's been a month and completely dissatisfied with the A O Smith service.

Now expecting positive response from the company.

I had heard it is one of the best company in providing good service to the customers but now have experienced what sort of service they are providing to their customers.

Either you ship the red colour panel or you can take your product back and refund my money.

Thank you,
Vaibhav

The said product was purchase on[protected] and during the span of one year i was made to change one filter an now on 11.11.2017 the knob of tap got loose. The cost of knob is about rs.50.00only but additional visiting charges amounting to rs.400.00 were demanded which i didn't agree and the request was made to review the same but no action has been taken till date. My main contention is that at he time of purchased i was assured that the product will give uninterrupted service for at-least 3to 4 years. But within one year it has started giving trouble for one reason or the other. The company appears to me has cheated and given the defective peace. Please look into the matter for necessary action please

Bought a water heater ems 3 litres on 21.10.17 and after working for two days it has stopped working.

So unfortunate that it has happened with a big brand like yours.

And your numbers [protected] and [protected] are constantly busy. Before this, there was so much of trouble with its installation as your service is so poor.

Right now i completely harassed with your company. I work with a reputed media house and believe me if i dont get a return call within 4 hours i will take the matter with the consumer court.

Krishna rajit
02031 ats advantage
Ahinsa khand 1
Indirapuram
Ghaziabad 201014
Mobile [protected]

Its been more than a week that i have purchased ao smith water heater but still no one has turned up for installation. No response from customer care even after calling and sending an email. Even though i don't get a call, but i do get a message saying the installation is postponed as the customer didn't respond / the query has been addressed by manjunath.
I tried calling manjunath n number of times but no response from.

Dear sir/ madam,

My name manoj thakur my registerd mobile no with ao smith is

[protected] my address is h no 2426 ff, aravali vihar sector

49 faridabad haryana pin 121001.

I have purchase ao smith instant water heater for my

Kitchen in nov 2014.

Since installation gyser is not working well many times

Leakag problem in incomming & outgoing lines. Also some

Times wiring / indication problem persisst in this product.

Since instaalation i have comlaint many times that this is

Faulty product supplied to me every time your service

Technician come to my home and repair the faulty part but

They never replace this product.

You can check/verify in your record since past two

Years eight to ten times your service technician visited

At my home.

This month i again facing same problem with this gyser your

Service technician visited my home and iform me that gyser

In out of warranty and its wiring/ part is not in a

Condition to repair hence dump it.

I really surprie with ao smith product quality issue

And service personall feedback on product.

Please tell me is ao smith gyser life is only 2 - 3 years

???

Or is ao smith is waiting for the product to complete its

Warranty period so that they do not have to replace the

Faulty product.

I have heard that your product have word class quality is it

Really your quality???

When i contacted your service personnel they tell me many

Excuses like water quality problem.

In my society many other brand gyser instaaled very long

Back and satisfactory working with same quality of water.

As your company claiming best quality standard please

Replace the faulty product so that consumer trust on ao

Smith can be maintained.

Looking for immediate resolurtion of this issue.

Manoj kumar thakur

[protected]

I am purchege water heater last six monthe it is not working,, i am so many time complain for costmer care sarvice but no any responce what i do,, ho many time i ll call costermer sarvice,,,, so plz can u help me sir,,, i am very very upsets no any responce and no any complain in my,,, so what i do sir can u r tell me ur send me mail what i do plz sir co oprate me thanks

Hi Team,

This is in regards to a "AO SMITH" instant geyser purchased from Rhythm House, Sec 18 Noida on 19th Aug, 2017. I have purchased a new flat in Sec 70, Aashiyana Homes, Noida. When we installed the geyser it could not take the metre load as it is of 3Kw. We politely asked the dealer from Rhythm House, Noida to please give us a Geyser of less than 3kw ( either instant or storage). The dealer told us as the geyser is installed now he cannot exchange it for another geyser less than 3 Kw.
Please help us regarding this issue and get this geyser replaced asap of less than 3kw. The dealer of Rhythm House is not ready to listen now. Please see to this matter urgently and help us regarding the same.

Thanks
Pratik
[protected] & [protected]

I had purchased a 25 litre water geyser last winter with 2 year + 2 year extended warranty.
Immediately after using for 3-5 consecutive months, there was a bad ouder smelly water from the geyser.

I had then complaint at call centre and they confirmed that the water tank is required to be cleaned. I ask ed if any charges. They confirmed it's free service.
The agent visited and cleaned the water tank for no charges and had given a service slip.

Now again the same instance is repeated, now when i called the call centre, they claim for re 400 as service charges and confirm that company has changed to rules in feb before gst. There is no reply to my query that the customer who was committed foe free service should be informed. No reply yet after 24 hrs.
I am stuck, not able to use the product. Please help.
Also they say, this will happen every time and charges have to be paid. I did not face any such issue over last 15 years with other gysers as used. This is absolutely a cheat with the customer.

Today i lodged a complain regarding non - functioning of the jaguar water heater and in response i got three calls from three different numbers with the instruction to give the debit card number which is prohibited as per the rbi rules and the rules of the bank concerned. The person saying the manager insisted me to give the debit card number which is a matter of surprise. I requested them to divert my complain to the local service centre with the instruction to depute your technical expert to visit my place and sort out the problem. Instead of listening to my words he disconnected the call. Pl. Look into the matter and kindly take steps to sort out my problem as per the data provided earlier. Regards.

I had placed a request for service of geyser on 16th august 2017 with service request no 09302743. The response has been worst. Till date no technician has come and solved. Yesterday some supervisor from head office called me and assured it would be done by evening. He told me that they had only one technician in kurnool. Previously in june when i raised a request the same technician had come and the problem recurred in two months.

This technician keeps on postponing the appointment every day and the company has got no other alternative..

Surely, this will be my first and last product to purchase from ao smith. Pathetic service

Dear sir/maam

I vishal kapoor purchased a geyser of a o smith thinking that its best company. But sorry to say that its worst brand i ever purchased since i purchased this geyser
Every 7-8 months there is a pcb replacement for that i paid roughly rs.1500 so many times

I have all the bills with me and you also have a record of the same

Last time i raised a issue not to pay for same part but your team promised me saying that you will not have the problem again this is the last time if you will face same problem again we will take care of it

But again there is a same issue and they are demanding around rs.1700

I request you to take care of my issue otherwise i have to throw it in road along with banner and bills of part i paid for it

Thanking you

Vishal kapoor
Cell-[protected]