AO Smith Complaints & Reviews

Sir/ma'am, i am a serving air force officer and had purchased the above ro purifier z8 in the year 2018 while posted to delhi. I had been availing amc every year since then... Presently i am posted at nagpur and availing the serving by dialling the ao smith service provided number of nagpur i. E. [protected] for registering my complaints and getting rectified as per the desired results. My z8 started giving problems since mid mar 2020 and...

I have purchased AO smith water purifier 5 months ago. After 4 months filter gets failed. We have communicated with customer service and requested for service as the product have warranty. No one responded even though we have registered service more than 30 times....

We have purchased x8 ao smith water purifier 10 months ago. After 6 months filter gets failed. We have communicated with customer service and requested for service as the product have warranty. No one responded eventhough we have registered service morethan 20 times....

This is my service request number # 12832079 logged on 13th may with ao smith and the status is still open, i have called up many times almost twice a week. Every time i get same response stating technician will visit in a day or two to fix the water purifier. As the water is not safe its a high risk for my family's life. Ao smith is not responding in a professional manner, my warranty got expired but they didn't inform about it. Still am...

Hi, i have registered my service request[protected] on 30th april when my x4 water purified stopped working suddenly. Though my purifier is under complete amc for 2 years, none has visited it in almost 2 months time. Once i call, either service engineer assigned doesn't pick up the phone or i get some false commitments of visits. After repetitive requests, i am now become frustrated and even don't feel to call them again to get...

This is rohit with contact number [protected].
I have purchased ao smith z8 water purifier on 1st feb 2020 and won microwave oven as new year scratch card gift redemption offer.
I have uploaded all the documents like coupon no and invoice bill copy of the purchase on same date 1st feb 2020 and received acknowledgment number as 60883. My coupon no is 4788.
It was promised that i will receive the gift within 45 days. Till...

Our purifier is not working since 1 week... When i call to customer services they are not taking my complaint and people are talking irresponsibly and even they are not responding properly... If they are not respond with in 2 days we will go to consumers court......

Hello,
I have a a. O smith water purifier, which i bought around 10 months ago,
The product is faulty, as it stop working every 40 day and i have been registered the service complain for 7-8 time in last 10 month. It is a worst product i have ever used in last 10 month 7-8 service its really disgusting.
Why should i use such a faulty product which stop working every month. As water is most essential thing and nobody...

I purchased ao smith x7+ water purifier on 23 may 2020 and my request number is 12858798

The product says the following

1 hour response
1 day service
1 time fix

The dealer (Pirgal electronics kuktpally, hyderabad) said due to lock-down installation will be done at max within 48 hours.

I called customer care on 25th, they said it will take another 48 hours as they have...

On 4 may 2020, i had triggered the complaint and the number of service request is 12808743. I understand that support team did not start service due to the lockdown until 17 may. After may 17th, the government gave a relaxation of the business. So, again on 18th may, i escalated the issue with customer care team. I have briefed team repeatedly on 20th, 21st may 2020 and even today....

Submitted a complaint on 24april 2020 for my ro servicing. Service request no. Is 12788332. After a lapse of month there is no response despite of multiple mails, twit and followups. Water being the essential commodity we are suffering a lot from more than a month. Despite of spending so much in purchasing the ro of aosmith my family is exposed to the risk of health hazard. Mentally tortured a lot by aosmith....

We've bought the ao smith z8 water purifier on july 2019. It was working fine till march 22nd. We raised a sr # 12721665 on 23rd march for fixing the water filter. We had contacted customer care couple of times but due to lock-down our complaint was not addressed. We also received a sms from the customer care that due to covid-19 service engineers will not be available. Since the lock-down is relaxed now and still our issue is not fixed.,...

I logged a service request with ap smith online customer care on 13th may and reference id[protected], service engineer was assigned on the same day and service technician visited my house on on 14th may

After diagnosing my water purifier informed me that ro water and other component needs to replacement which i agreed

All the above costed me approximately[protected]Filter) + 250 (Component)+400 (Service...

My ao smith x7 water purifier stopped working in march end and i got to know no service de to lockdown. I was waiting till may first week and they started service. One engineer visited on 10th may and changed series of filter some of them are not even used for 2 months and collected 3000 and went. Next day it started warning ro and scpa. Called the engineer multiple times and no response, raised ticket again and escalated to wecare as well...

I have purchased AO Smith Water Heater Model No. AO Smith HSE-VAS-015-15-Litre Storage Water Heater (White) | B01892MIPA ( B01892MIPA )on 24/11/2019. It was functioning efficiently till day before yesterday i.e. upto 7th May 2020. Now it is not working. Please provide service provider....

I have purchased AO Smith water purifier
Model : AO Smith X7
I have purchase the AMC.

Contract No : IND-023969
Contract Validity : 25/09/2018 to 24/09/2022

But they are not providing service as I am bound to buy water from outside venders....

Please check request has been raised on 2nd may 2020. But not entertained yet. Ro is pending for service after amc was done. No one visited for service yet in a year. The person came at the time of renewal of amc for working.

Now ro has stopped working. Please align an engineer for visit as i am facing a huge problem.

Hoping to get a revert soon.

Regards,
Deepika
[protected]...

There was problem in filtration of water since last two days and due to corona lockdown no service representative was visiting to our home, my wife asked me to do the necessary maintenance as I am also an engineer and worked for almost 10 years for water treatment companies and I have tried to do initial maintenance like cleaning of re-filter candle. My problem could not resolved after cleaning Prefilter candle then I have opened back cover...

There is a water leakage from the Jaquar AO Smith water heater at the following address:

Rajapalayam Mills Ltd.,
142, Santhome High Road,
Raja Annamalaipuram, Chennai 600028.
Phone:[protected]

Thermostarter is also not working.

Please attend to it at the earliest....

We bought AO Smith water purifier for our personal use(residence) on[protected] in Reliance Sahakaranagar in Bengaluru. After completion of 1 year warranty We have taken AMC with Reliance in 2019, we occured machine problem in Jan 2020, We Called AO Smith Customer Care requesting for Service, the same Service Engineer Mr. Shiva Kumar [protected] from (Ratna Enterprises Yelahanka) AO Smith arrived and replaced with parts and Also charged Rs....