AO Smith Complaints & Reviews

The equipment was purchased from great eastern trading company co., sinthi more as on 11 march 2017, invoice number: 13/sa/1617/20972. The equipment was sold to me with the usp.."great after sales service". The sales person named sayan assured that the equipment would be installed, even if i would not be around and my aged parents would not have to bother regarding after sales services. Since then i was out of station and my parents took a cycle rickshaw to visit great eastern trading company on two occasions for follow up. As i am writing this letter, the equipment is yet to be installed.
The installation agent claims that the first date was cancelled from our end which is blatant lie. Interestingly, the systems have also been updated accordingly and we are receiving sms regarding the same. If this is the way the after sales service of the equipment functions i am scared to think how this relationship will progress in the near future.
Appalling to say the least!!

Hi,

I bought two AOSmith Geysers 7 months back with one year free service as per the Terms & Conditions. Due to the ground water hardness, the geysers are becoming very noisy and I raised a complaint yesterday for the service. I encountered the same problem 3 months back and that time a service engineer came and he cleaned the geysers. And this problem is quite common in our apartment and all flat mates who are using AoSmith geysers are raising complaints and get it sorted via AoSmith Technical Engineer visit. But now the customer care representative is telling that they changed the Terms & Conditions in last month and it will be done only via charge basis. When I asked how can you change the rules without intimating the customers, his answer is "they have the disclaimer in their website to change". I requested to respond to my mail about the same that they changed the rules and he said he is not authorized for that. I even asked to forward my mail to whoever has authorization to respond formally, he is reluctant for that. And finally he closed the discussion by mentioning that I can do anything as per my wish. I am not worried on the money part, but more on changing the rules as per their wish. If there is a rule change for any product, then that should apply for new customers but not to the existing customers. If that is the case, there is no value to Terms & Conditions what we have at the time of purchase and it is a huge risk to buy from AoSmith.

Customer Name - Bharati Saraf
Customer Registered Mobile Number - [protected]

I am writing this email on behalf of my elder parents who is the register customer for the product (details see above).

I would like to inform and bring to your notice the pathetic state of your service for water heaters by your technician. Being a senior citizen i am taking the pain here to write in details what has happened to a simple service request raised by me.

I raised a complaint through customer care 19th Dec for general service of my geyser. The complaint was raised and assigned to Mr. Kundan with mobile number [protected] on 20th Dec.

The very next day the it got automatically re-assigned to Mr. Asutosh with mobile number [protected]. Thereafter quite shamelessly the it continuously kept on updating as "Customer has asked to Hold". What a joke! Meanwhile i received no calls whatsoever from your technician.

This phenomenon kept on happening every single day till 24th Dec. On 24th Dec i received the very first call where the technician mentioned he is coming immediately, however due to absent of a male member at that time he was requested to come a bit late around afternoon which he readily accepted and promised to turn up.

But Mr. Technician did not turn up again and the same phenomenon started again with automatic status update "On Hold Due to Customer Request" till 26th Dec when at 5 PM i received a shocker saying "Request auto closed due to 7 days inactivity" What nonsense is this? Do you guys even bother to trainer or monitor the guys on the field to do their job properly.

There is a delay in writing this email as my parents were out of station and is now back at the registered address. While i strongly recommend you to take this up and provide a resolution at the earliest.
Meanwhile, i am going to write to your higher management as well informing them the same and registering complaints against your technicians i.e. Mr. Kundan and Mr. Asutosh for wrongly manipulating the status.

Hoping for a quick turnaround from your end to do the least of solving this issue and stopping me from making even further escalations as i am seriously pissed off with these attitude.

Regards,
Bharati Saraf

Hi,

I have bought a 25l AO Smith Geyser which works with remote control. It is still under warranty period. I raised a request for repair of geyser as it was not working and next day morning i.e. 10th Jan 2017 a technician visited my place and checked the geyser. He said PCB is not working and he ordered for the new PCB right away.

It has been 10 days now, and i still hear from your service people that the part is pending. I call them everyday and i get the same response. Do you really need 10 days to replace the part of the geyser? If yes, then i regret buying AO smith and will NOT recommend to anyone in future.

I have no clue when the part will arrive . Even your service technicians have no clue. This is becoming an annoying experience.

Please look into it or replace my geyser with a new one.

Service Request Numbers
08798295
08771220

My Phone Number - [protected]

Regards,
Shiva K

I purchased AO smith water heater HSE-SDS15LTR on 01/11/2016 from PayTM. As part of the offer i was suppose to get additional panel. After repeated follow up and making number of calls to AO smith I am not getting it. AO Smith is always ask for to wait or promise a call back, many times they confirmed to provide tracking numbers but of no use. Their executives are completly failed on their promises.
They are cheating the customer on the offer provided. Customer service is just trying to fooling customers.

Vikash Kumar
[protected]

I purchased a 3 Ltr instant geyser from AO smith in Feb 2015 which is still under guarantee. But in spite of lodging complaint on 18th Nov and subsequent follow ups nothing has happened so far.

even after rigorous followup the technical person came and assured to replace some part and nothing happened till date.

i feel like mentally tortured by AO Smith as i have to start calling them up every morning and then listen to their bluff.

I have purchased ao smith water geyser from your rel digital jabalpur. i went there for purchasing bajaj water geyser but all your representatives just forced me to purchase ao smith due to their commission.then i puchased ao smith due to your crediblity but from that date i have been so many issues for that geyser. its not working well so many times i have to complain. it has not given me a one month proper service. u can see the history. before two months the tank start leaking. it had been resolved in three months. after 10 days relay has been stopped working so water is not heating. i have contacted rel dig service centre before 20 days but nobody came to repair it. i have also talked to bhopal mr sunil khanuja that perso is very irresponsible. he doesnt pick the phone.every time he speaks a lie. he always told we are taking the approval. 20 days have been passed and the problem was not resolved. the geyser was under warrenty upto november 2016.but they are passing the time. sorry to say very poor services of rel digital jabalpur.i am your regular customer . i have purchased samsung led tv, usha food processor cooler and prestige cooktop. but they are not listening my complaint. please try to resolve my problem as soon as possible. change your service head mr sunil khanuja bhopal. i have so many evidences regarding him that he doesnt listen the complaints, doesnt pick the phone, very unprofessional employee. do resolve the problem. amit kumar gupta jabalpur registered customer. reg mobile no [protected].

I purchased AO smith water heater HSE-SES25LTR on 07/11/2015 at Adishwar Electro world Rajajianagar bangalore - Bill number[protected] at price 11800 Rs. As part of the offer i was suppose to get additional panel. After repeated follow up and making number of calls to AO smith as well Adishwar still i am not getting it. Now they want me to pay additional 300 RS to get this panel. Till now i would have spent 200rs call charge. They are cheating the customer on the offer provided. Customer service can't help us and they don;t have clue.

I brought the ao smith geyser last year. It has a warranty of 3 years.
I have an issue with geyser, i am just getting air from the tap, when i called the customer care, they are saying they wont provide the service in nalgonda, telangana (508001). Better to contact your local plumber. Now please help me then what is the use of warranty when they cannot provide the service

In August of 2013, I replaced my old water heater with a new one as indicated by the above model number. It did not last even 3 years. I called the customer service phone number and the troubleshooter indicated it was most probably a condensation problem. I had water flowing everywhere so I called my home warranty company and they sent a professional to my home and indicated that the tank had failed.

I was informed by the phone representative at AOSMITH that a replacement unit would be provided but the new unit would not have a new unit warranty but instead start at year 3 from the previous failed unit. I questioned the phone representative and and she told me that this is company policy. This is quite absurd to me because it is a new unit and the warranty in my mind should be all inclusive as a new unit.

Further, I might add that I have a GE water filtration system that filters out hard water as it enters the house so the implication that the unit failed because of hard water is also absurd. At the very least, I should get a new warranty since it is a new unit and would appreciate some sort of compensation for what I consider to be a failed unit of so short duration since it is costing me nearly $800 to have a new unit installed. The old unit was clearly flawed and did not even last half of its project normal lifetime.

Hi

This incident happened a couple of months back. Technicians from AO Smith did visit my place and replaced the Geyser however they were unable to give me any explanation to why this horrible incident happened.

Although nobody was harmed in this terrible incident however the fire badly damaged my wash room and the plastic fumes that came out from the burning geyser damaged the wall painting of my flat. I was never offered any compensation for the damage that was caused by your product.

I kindly request you to consider my case, Also find attached the incident pictures. I truly hope AO Smith will consider my request for compensation.

Regards

Nishant Satyam
+91-[protected]

Hello I have purchased 2nos of AO Smith Geyser from United Lights Sco 18 sector 18c Chandigarh Sr. no B[protected] & B[protected] on 21 -11-14 The dealer informed me that he will request the company to supply decorative panel In the mean time we visited USA to our children . On our return we found that we did not receive the panel at home After many reminder to him now I am lodging complaint to u against the dealer for not supplying the panel So u r requested to lodge a formal complaint against the dealer and supply the decorative panel I am considering to buy two more geyser but I have to reconsider it if I have to get service like this Kindly take prompt action and reply I hope u will appreciate my genuine problem Thanks Yours Truly Surinder Gulati [protected] 1088/2 Panchkula [protected]@gmail.com

This is with reference to our purchase of a geyser (AO Smith HSE-SES 25L Water Heater-White) dated 12.12.2013 from Great Eastern Appliances Pvt. Ltd. Kolkata. For your reference our purchase invoice no. BB/CM/06900/13-14. Unfortunately, the geyser purchased is creating a lot of loud sound. We have lodged a complain to the costumer care and the person who visited us said that due to iron in the water, the geyser is producing these noises where as we have three other geysers which has no such issue and they have been running smoothly. I would request you to look into this matter seriously. Awaiting your quick response. Thanking you, Megha Agarwala [protected]

I had purchased 15lts AO Smith geyser last 4 days back. I complained so many times to their call center ([protected]) with a Request no. 05953261 but nobody bothered to install the product. On first request, they convey me it has been installed within 24hrs. After that their installation engineer called that he will not come at the site as that area is not belongs to him. Same had convinced to their call center but till the writing this note, no action have taken from them. It’s very pathetic service here we can very well understand how their service will be in future. Gurjinder [protected]

Recently I purchased a Jaguar Geyser on the 13th of June 2013, my geyser stopped working after using it for a few day. I lodged a complaint ON THE 4TH of July at the Customer care and after repeatedly calling them the service man came and told me that the PCB needed changing and that it would take 10 days. I have been calling the customer care but no action has been taken.
Please Help

I have purchase 1 No. AO Smith Jajuar 10 Ltr. water heater. Water Heater Details as follows :

Make : AO Smith Jajuar
Model : EWJ 6, 10 Ltrs.
S/N : BO[protected]

The Supplier Details as follows :

GANGULY HARDWARE STORES
B/7, BAGHAJATIN, KOLKATA - 700 092
WEST BENGAL, INDIA
Phone : 24147620, 24253408,[protected]

I have not yet received the Safety Valve & Drain Pipe along with the Water Heater. I have paid the money in cash to Ganguly Hardware Stores before Delivery. The Plumber persons has came from Ganguly Hardware along with the Water Heater & they have install the Heater. Being a layman I was not aware of the fact that Safety valve & drain pipe has to be there. Few days befor there was a power cut & I vae book the call. Your Engr.Mr. Joydeep has attend the call & he has ask me for the Safety Valve & Drain Pipe. Then I have came to know. the fact.

I complain this matter to my supplier Ganguly Hareware Stores. But they don't bother about the problem even after repeted reminder also.

So pls. help me & deliver the Safety Valve & Drain Pipe. Hope I can expect good service from you.

Bill No. : 34737
Bill Date : 26/01/2012
Supplier Ganguly Hardware Stores



Regards

A. Banerjee
A/146, Baghajatin, 2nd Floor, Flat No. 8
Kolkata - 700 092
West Bengal, India,
Mobile No. [protected]
Email ID : [protected]@yahoo.com,

I have purchased AO Smith Jaguar Model EWJ 25 I about 2 years back, suddenly the geyser stopped working. After that, I had a tough time to register my complaint. None of the numbers given in hand book or given in their web site is found to be working.. When I contacted Delhi office, the phone was continuously advertising their AO Smith products rather than anybody attending the call. Later, when I contacted the Southern Office, one person gave a number 33004455 which has only the automated recording facility. These pepole, they don't want to hire even an operator. After several recorded complaints ( I felt as if i was talking to wall, since it was only one way communication), till now there is no response.

I feel that I have made a mistake by buying this kind of product and I will never purchase of any product of AO Smith Jaguar in future.

new instalatin is to be done and the front pannel is to be changed from white to red brick color
also free demo is desired.

I have given a complaint to Jaguar service centre at Hyderabad but their response is very poor. neither their are lifting the phone nor responding to the computer auto register complaint. Because of non attending of geyser I am suffering. Please do the need ful