Claimed

AO Smith Complaints & Reviews

2.4
Updated: Dec 3, 2025
Complaints 379
Resolved
165
Unresolved
214
Contacts

File a complaint to AO Smith

Having problems with AO Smith?

File a complaint and get it resolved by AO Smith customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

AO Smith reviews & complaints page 13

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
karthik261168
May 26, 2020
Report
Copy

On 4 may 2020, i had triggered the complaint and the number of service request is 12808743. I understand that support team did not start service due to the lockdown until 17 may. After may 17th, the government gave a relaxation of the business. So, again on 18th may, i escalated the issue with customer care team. I have briefed team repeatedly on 20th, 21st may 2020 and even today.
AO Smith customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    piyushranjan07
    May 24, 2020
    Report
    Copy

    Submitted a complaint on 24april 2020 for my ro servicing. Service request no. Is 12788332. After a lapse of month there is no response despite of multiple mails, twit and followups. Water being the essential commodity we are suffering a lot from more than a month. Despite of spending so much in purchasing the ro of aosmith my family is exposed to the risk of health hazard. Mentally tortured a lot by aosmith.
    AO Smith customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Ajoy Bharath
      May 22, 2020
      Report
      Copy

      We've bought the ao smith z8 water purifier on july 2019. It was working fine till march 22nd. We raised a sr # 12721665 on 23rd march for fixing the water filter. We had contacted customer care couple of times but due to lock-down our complaint was not addressed. We also received a sms from the customer care that due to covid-19 service engineers will not be available. Since the lock-down is relaxed now and still our issue is not fixed., we had contacted customer care and they told to send an escalation mail which was also sent. But till this date we're living with the faulty purifier.
      +3 photos
      AO Smith customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Ravi Pothala
        May 20, 2020
        Report
        Copy

        Address: AO Smith, Registered Office Address: Plot No. 300, KIADB Industrial Area, Phase -II, Harohalli, Kanakapura, Ramanagara District, 562112, Karnataka

        I logged a service request with ap smith online customer care on 13th may and reference id[protected], service engineer was assigned on the same day and service technician visited my house on on 14th may

        After diagnosing my water purifier informed me that ro water and other component needs to replacement which i agreed

        All the above costed me approximately[protected]Filter) + 250 (Component)+400 (Service charge)

        He replaced ro water filter+ one more component which controls the water outlet flow showed me the tds value which was around 140 and confirmed that it will further reduce in due course,

        My worst nightmare started after 2hrs once the water tank started filling up it started leaking from the top and also water taste gone and when tested its tds went up to more than 500, immediately i tried to reach the service technician multiple times on the contact number shared in sms but no response

        On may 14th i raised this issue to ao smith customer care over email and toll free number since then every time i get a response saying"we have escalated this issue and our service team will get back to as soon as possible" or our service team will get back to you on priority"

        After 3 days struggling of calling them and mailing them every day they logged another request reference number: 12835160 and service technician has been assigned on 17th may and till date no technician either called me nor attended my request and when i call the ao smith customer care standard response that you get is"our service team would get back to you on priority"

        I have been struggling to get this issue resolved till now even after spending inr 3000 i have been calling and mailing ao smith since a week
        AO Smith customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          sanish ap
          May 17, 2020
          Report
          Copy

          Cheating with filter replacement

          My ao smith x7 water purifier stopped working in march end and i got to know no service de to lockdown. I was waiting till may first week and they started service. One engineer visited on 10th may and changed series of filter some of them are not even used for 2 months and collected 3000 and went. Next day it started warning ro and scpa. Called the engineer multiple times and no response, raised ticket again and escalated to wecare as well...
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy
          M
          Mktandon64
          May 9, 2020
          Report
          Copy

          Address: A/22 P C COLONY, KANKARBAGH

          I have purchased AO Smith Water Heater Model No. AO Smith HSE-VAS-015-15-Litre Storage Water Heater (White) | B01892MIPA ( B01892MIPA )on 24/11/2019. It was functioning efficiently till day before yesterday i.e. upto 7th May 2020. Now it is not working. Please provide service provider.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            srikant_p.123
            May 8, 2020
            Report
            Copy

            Address: E-mail ID : [email protected] , [email protected] , contact no : 18001032468 (Toll free number) or 18605002468
            Website: www.aosmithindia.com/register_product_warranty.aspx

            I have purchased AO Smith water purifier
            Model : AO Smith X7
            I have purchase the AMC.

            Contract No : IND-023969
            Contract Validity : 25/09/2018 to 24/09/2022

            But they are not providing service as I am bound to buy water from outside venders.
            +1 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Report
              Copy

              Please check request has been raised on 2nd may 2020. But not entertained yet. Ro is pending for service after amc was done. No one visited for service yet in a year. The person came at the time of renewal of amc for working.

              Now ro has stopped working. Please align an engineer for visit as i am facing a huge problem.

              Hoping to get a revert soon.

              Regards,
              Deepika
              [protected]
              AO Smith customer support has been notified about the posted complaint.
              Hi, I have registered my service request[protected] on 30th April when my X4 water purified stopped working suddenly. Though my purifier is under complete AMC for 2 years, none has visited it in almost 2 months time. Once I call, either service engineer assigned doesn't pick up the phone or I get some false commitments of visits. After repetitive requests, I am now become frustrated and even don't feel to call them again to get another false date.

              Please help.
              Regards,
              Ranjan
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                ADITYA N PANDE
                Apr 27, 2020
                Report
                Copy

                z8 water purifier

                There was problem in filtration of water since last two days and due to corona lockdown no service representative was visiting to our home, my wife asked me to do the necessary maintenance as I am also an engineer and worked for almost 10 years for water treatment companies and I have tried to do initial maintenance like cleaning of re-filter candle. My problem could not resolved after cleaning Prefilter candle then I have opened back cover...
                +1 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                A
                A. Ramakrishnan
                Apr 10, 2020
                Report
                Copy

                Address: Rajapalayam Mills Ltd., 142, Santhome High Road, Raja Annamalaipuram, Chennai 600028. Phone: 044-24937638

                There is a water leakage from the Jaquar AO Smith water heater at the following address:

                Rajapalayam Mills Ltd.,
                142, Santhome High Road,
                Raja Annamalaipuram, Chennai 600028.
                Phone:[protected]

                Thermostarter is also not working.

                Please attend to it at the earliest.
                +1 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Mallikarjun S S
                  Mar 23, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: 04, 2nd Cross Sadashivaiah Layout, thindlu, Vidyaranyapura,, 560097

                  We bought AO Smith water purifier for our personal use(residence) on[protected] in Reliance Sahakaranagar in Bengaluru. After completion of 1 year warranty We have taken AMC with Reliance in 2019, we occured machine problem in Jan 2020, We Called AO Smith Customer Care requesting for Service, the same Service Engineer Mr. Shiva Kumar [protected] from (Ratna Enterprises Yelahanka) AO Smith arrived and replaced with parts and Also charged Rs. 5900 towards AMC and parts as we informed home that we have taken the AMC still he charged us Rs. 5900. We tried to reach him and Later he said would refund the Amount by taking old parts, again now he is demanding with Cancelled Cheque to refund amount, today we complained Customer Care of AO Smith Mr. Amir and later spoken With Mr. Sachin Area Service Head on [protected]. Mr. Sachin never showed any response on refund
                  +3 photos
                  Apr 27, 2020
                  Complaint marked as Resolved 
                  AO Smith customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 24, 2020
                  AO Smith Customer Care's response
                  Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                  Verified Support
                  Mar 27, 2020
                  AO Smith Customer Care's response
                  Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    anantpgoyal
                    from Pune, Maharashtra
                    Feb 25, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: 134003

                    I had purchased ao smith water purifier x7 in july 2019 & from very 1st day i am facing issues. Water purifier is not working properly & stops working after every 20-30 days. Every time i raise a complaint with ao smith, representative comes & repairs the purifier & charged me for that even though product is under warranty. I dont know what kind of warranty ao smith is offering to customers. They are simply cheating their customers. I had purchased x7 product for inr 14559.90/- & so far i have already spent inr 1500 on its repair that too under warranty. Almost 5-6 times i have raised my concerns with ao smith customer care through telephonic as well on emails but didnt get any satisfactory revert till date. Last mail was sent on 29th jan2020 for which no action has been taken.

                    At last i shared my reviews on social media for which i got a call from their representative mr. Sunil having mobile no [protected] who is handling ao smith social media & he told me that they are getting frequent complaints for their ao smith x7 water purifier product that's why company has discontinued this product & he committed me that he will get my x7 water purifier returned after charging 10% depreciation & the remaining amount will get refunded to you. Though it was not my fault, their product failed to perform even then i agreed for deduction of 10% depreciation from my refund amount. He then asked me to share bill invoice, product no, my banking details & cancel cheque details which i forwarded to him on watsapp. He confirmed me that refund is in process & it will take some time but refund will be surely processed. After wasting almost 2 weeks they refused to refund.
                    Requesting you to kindly take necessary penal action against the company as well as the representative who are making fool of their customers.

                    Regards
                    Anant parkash goyal
                    Mar 27, 2020
                    Complaint marked as Resolved 
                    AO Smith customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 25, 2020
                    AO Smith Customer Care's response
                    Dear Customer, We have received your concern in our grievance mail id and would request you to share the copy of the original invoice with us at [protected]@aosmithindia.com. Thanks
                    I raised a reinstallation request on June 12, 2021 but sorry to inform u that till date it is not resolved. I received call from your technician and i asked to visit on certain day, but your technician close the request by giving reason that customer cancel which is highly un professional also mail to Grievance cell [protected]@aosmithindia.com un answered.
                    Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect through[protected] /[protected] or write at [protected]@aosmithindia.com for any query. Thanks
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      I
                      Ishika Translator
                      from Hyderabad, Telangana
                      Jan 1, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Hyderabad, Andhra Pradesh, 500058

                      I follow up 4 days and even service manager nor technician are not replying. This is 3rd class service even and road side technician comes quickly. Never buy any product in ao smith. Worst service even i[censored] shout also the say just sorry. There is no authority person they simply say we will talk to service manager. He is also idle and simply says we will send technician and sometimes say i m out f station we then paid to urban clap and made the service at 600 inr
                      Feb 2, 2020
                      Complaint marked as Resolved 
                      AO Smith customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 02, 2020
                      AO Smith Customer Care's response
                      Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        anildbg1980
                        from Delhi, Delhi
                        Dec 27, 2019
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: T-402, THE HYDE PARK, SECTOR-78,, Gautam Buddh Nagar, Uttar Pradesh, 201301
                        Website: www.aosmithindia.com

                        This is to inform you that I purchased a 3 liter instant geyser on 24/12/2019. I got it installed on 25/12/2019 morning and it looked working fine but in evening it stopped working on same day.
                        Next day AO smith service engineer visited and said that its heating element is not working due to dry heating and refused to replace it under warranty. This is simply denial of promised warranty. Service engineer said that service team is from franchise and he will replace on chargeable basis. Because they are franchise, they will not care about customer satisfaction and brand value. They will make false reason to deny free service where cost is involved.

                        I purchased this product seeing AO Smith brand, 2+5 years warranty and 8 Bar pressure but all became fusss... in few hours only. I urge you to do the needful at the earliest to get me relief.

                        Please find attached product serial number and invoice copy for your reference.
                        +2 photos
                        Feb 4, 2020
                        Complaint marked as Resolved 
                        AO Smith customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 30, 2019
                        AO Smith Customer Care's response
                        Dear Customer, Please let us know your registered contact number or the case id. Thanks
                        Dec 30, 2019
                        Updated by anildbg1980
                        [protected]
                        Verified Support
                        Jan 03, 2020
                        AO Smith Customer Care's response
                        Dear Customer, we are not able to view the registered contact number shared by you. Request you to kindly mail your grievance to [protected]@aosmithindia.com. Thanks
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          Gunjan paharia
                          from Noida, Uttar Pradesh
                          Dec 21, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: New Delhi, Delhi, 25

                          I bought a 50 litre aosmith geyser in march 2019- had it installed in my new home - the first time i used it was in december this year and it has already stopped working twice - every time i complain - it takes them 7 days to come and then they don’t do the job - they expect me to live like this in the month of december - it is the worst product ever and the service is awful - i should consider taking them to consumer court - gunjan
                          Feb 3, 2020
                          Complaint marked as Resolved 
                          AO Smith customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 23, 2019
                          AO Smith Customer Care's response
                          Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                          Verified Support
                          Jan 03, 2020
                          AO Smith Customer Care's response
                          Dear Customer, we are awaiting your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            suma31
                            from Bengaluru, Karnataka
                            Dec 20, 2019
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: 560035

                            Pathetic service. Nobody is attending the issue though i have been repeatedly following up.

                            Dear people don't purchase any product from ao smith. Very bad response.

                            Have been approaching for geyser servicing under warranty and they are least bothered to send technician. Whenever i call they say they are arranging but nothing has happened and its been more than 15 days.
                            +1 photos
                            Feb 4, 2020
                            Complaint marked as Resolved 
                            AO Smith customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 20, 2019
                            AO Smith Customer Care's response
                            Dear Customer, please share your registered contact number or mail id. Our team will get in touch with you at the earliest. Thanks
                            Verified Support
                            Jan 03, 2020
                            AO Smith Customer Care's response
                            Dear Customer, we are awaiting your registered contact number or mail id. Our team will get in touch with you at the earliest. Thanks
                            I Am very happy to announced that i found my life partner from puja matrimonyforall.Com jamshedpur & we are getting marriage in 21 Nov 2019 . We get connected through matrimonyforall.com decided to meet both families & discussion for Marriage. Thxs once again to all matrimonyfor all Team fir there support & help to me to found my perfect match.

                            geyser servicing under warranty - Comment #3637705 - Image #0
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Praveen Kumar Sachin
                              from Delhi, Delhi
                              Dec 19, 2019
                              Report
                              Copy

                              Address: 4/80,THOPPU STREET,IDAIYANGUDI, 627651

                              I bought ao smith water heater from amzon at december, 2018. I have 3 years warranty.

                              I raised complaint by mail to ao smith customer care in one month before.

                              But still not issue has been resolved. Auto mail only received. Their technician just called and took the details about issue. After that still he didn't visit.
                              +1 photos
                              AO Smith customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 19, 2019
                              AO Smith Customer Care's response
                              Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                              Dec 19, 2019
                              Updated by Praveen Kumar Sachin
                              I had sent more than 5 mails to your team. But they just sent auto reply. But my issue has been still pending.

                              Also your technician not picking the call most time, if he attend the call, speaking like unprofessional. Also he is asking more money for service.

                              If you asked amount for service, what is the meaning of the warranty.

                              This is my latest registered complaint number[protected]

                              Already two complaint cancelled from your team.

                              My contact No : [protected], [protected]
                              Verified Support
                              Dec 20, 2019
                              AO Smith Customer Care's response
                              Dear Customer, we are unable to view your registered contact number or the case id. Kindly mail us to [protected]@aosmithindia.com for any grievance. Thanks

                              Jan 09, 2020
                              Updated by Praveen Kumar Sachin
                              Still my issue not resolved.

                              As per your said, I sent mail also regarding this.

                              Registered Mobile No : [protected]
                              Jan 20, 2020
                              Updated by Praveen Kumar Sachin
                              Anyone is there from AO Smith team to resolve my query.

                              Still no one attend my query from your team.
                              Jan 31, 2020
                              Updated by Praveen Kumar Sachin
                              No response from AO smith team.

                              How many days you will take resolve my query ?

                              Very Worst experience with their customer service.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Purifier
                                from Hyderabad, Telangana
                                Dec 17, 2019
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Visakhapatnam, Andhra Pradesh

                                Hello
                                We have purchased ao smith water purifier z8 model on 27.6.19 with huge expectations.
                                Before we purchased the product, ao smith technician came to our house and checked the water tds which was approx.150. He suggested that z8 model would be the best for us. He assured us that the tds level would be maintained at a safe level and there is a mineraliser technology which adds calcium and magnesium minerals back to water and balances ph also.
                                During the first service today when the technician named vasu checked the tds level for output water was 25. And the level for input water was 145. We are very much disappointed. This tds water level 25 is very bad for health. We cannot consume this water anymore as it not good for health.
                                Since the ao smith technician has suggested us this z8 model we purchased it. He assured us that the tds of water will be maintained at a safe level and minerals like calcium and magnisium will also be added.
                                We are very unhappy with ao smith service. We had huge expectations on this product.
                                Kindly resolve my problem or i will have to approach consumer court.
                                Feb 3, 2020
                                Complaint marked as Resolved 
                                AO Smith customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 17, 2019
                                AO Smith Customer Care's response
                                Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                                Verified Support
                                Jan 02, 2020
                                AO Smith Customer Care's response
                                Dear Customer, Hope your request has been addressed, if not please share us registered complaint number or contact details to initiate the request, you can also write to us for any grievance at [protected]@aosmithindia.com. Thanks
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Poorna Lakshmeesha
                                  from Bengaluru, Karnataka
                                  Dec 16, 2019
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Anjana Apartments, FF1 4th Cross Akashvani Layout, Dasarahalli, Hebbal, Bangalore, Karnataka, 560024

                                  I bought ao smith water heater 2monts back and i have raised to get the issue solved. We are getting shocked while using water from water heater, the engineer visited twice has told there is no issue and we r still getting the same issue. I have raised the request one more time and i waited for a week no one turned up or responded. I never expected like this from ao smith. I want this to be resolved asap or replace the product. Any further queries call me on [protected]
                                  Jan 17, 2020
                                  Complaint marked as Resolved 
                                  AO Smith customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 16, 2019
                                  AO Smith Customer Care's response
                                  Dear Customer, we are reviewing the concern. Our team will get in touch with you at the earliest. Thanks
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    H
                                    Haritha KR
                                    Nov 30, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: R-103, Pragna Uptown, Neeladri road, doddathoguru, Electronic city phase 1, 560100
                                    Website: www.aosmithatlowes.com/products/water-filters/whole-home

                                    We bought ao smith filter x4+ last year and the water taste was normal and the tds level of water was also moderate. That is the only reason we bought ao smith filter. 2 months before we had to change the filter. 1. The service was not proper at all. And had to spend more than what they told while buying it. 2. The filter is not of good quality. Tds level is very low and the water tastes like a chemical mixed one. It caused severe mouth ulcer to everyone at home. When we stopped drinking it. After one month of suffering and as per consultion with doctor, we started consuming tap water, our mouth ulcers got cured.

                                    Please do not buy ao smith filters. They just give false promises when you buy it and price is also high and they point out to the quality of the product as a reason for the price range. But the quality is very poor and they are not reliable
                                    Feb 2, 2020
                                    Complaint marked as Resolved 
                                    AO Smith customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 03, 2019
                                    AO Smith Customer Care's response
                                    Dear Customer, Please let us know your registered case ID or contact number to address the concern.
                                    You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
                                    Verified Support
                                    Jan 02, 2020
                                    AO Smith Customer Care's response
                                    Dear Customer, Hope your request has been addressed, if not please share us registered complaint number or contact details to initiate the request, you can also write to us for any grievance at [protected]@aosmithindia.com. Thanks
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit