AO Smith Complaints & Reviews

I had purchased ao smith water purifier x7 in july 2019 & from very 1st day i am facing issues. Water purifier is not working properly & stops working after every 20-30 days. Every time i raise a complaint with ao smith, representative comes & repairs the purifier & charged me for that even though product is under warranty. I dont know what kind of warranty ao smith is offering to customers. They are simply cheating their customers. I had...

I follow up 4 days and even service manager nor technician are not replying. This is 3rd class service even and road side technician comes quickly. Never buy any product in ao smith. Worst service even i[censored] shout also the say just sorry. There is no authority person they simply say we will talk to service manager. He is also idle and simply says we will send technician and sometimes say i m out f station we then paid to urban clap and made...

This is to inform you that I purchased a 3 liter instant geyser on 24/12/2019. I got it installed on 25/12/2019 morning and it looked working fine but in evening it stopped working on same day.
Next day AO smith service engineer visited and said that its heating element is not working due to dry heating and refused to replace it under warranty. This is simply denial of promised warranty. Service engineer said that service team is from...

I bought a 50 litre aosmith geyser in march 2019- had it installed in my new home - the first time i used it was in december this year and it has already stopped working twice - every time i complain - it takes them 7 days to come and then they don’t do the job - they expect me to live like this in the month of december - it is the worst product ever and the service is awful - i should consider taking them to consumer court - gunjan...

Pathetic service. Nobody is attending the issue though i have been repeatedly following up.

Dear people don't purchase any product from ao smith. Very bad response.

Have been approaching for geyser servicing under warranty and they are least bothered to send technician. Whenever i call they say they are arranging but nothing has happened and its been more than 15 days....

I bought ao smith water heater from amzon at december, 2018. I have 3 years warranty.

I raised complaint by mail to ao smith customer care in one month before.

But still not issue has been resolved. Auto mail only received. Their technician just called and took the details about issue. After that still he didn't visit....

Hello
We have purchased ao smith water purifier z8 model on 27.6.19 with huge expectations.
Before we purchased the product, ao smith technician came to our house and checked the water tds which was approx.150. He suggested that z8 model would be the best for us. He assured us that the tds level would be maintained at a safe level and there is a mineraliser technology which adds calcium and magnesium minerals back to water...

I bought ao smith water heater 2monts back and i have raised to get the issue solved. We are getting shocked while using water from water heater, the engineer visited twice has told there is no issue and we r still getting the same issue. I have raised the request one more time and i waited for a week no one turned up or responded. I never expected like this from ao smith. I want this to be resolved asap or replace the product. Any further...

We bought ao smith filter x4+ last year and the water taste was normal and the tds level of water was also moderate. That is the only reason we bought ao smith filter. 2 months before we had to change the filter. 1. The service was not proper at all. And had to spend more than what they told while buying it. 2. The filter is not of good quality. Tds level is very low and the water tastes like a chemical mixed one. It caused severe mouth ulcer...

I have a water purifier from ao smith, i have taken 4 years of amc. I raised a complaint on 20th nov to change the filters. Till today service not provided, i am following up on a daily basis and no proper response from ao smith customer care. No response from service manager and area service manager called multiple times. Let me know if you require any further information....

Not even picking up the call a disconnecting the call abruptly without even attending the issue.

Called and raised the complaint to the customer service guys and closed the complaint abruptly without attending the issue.

When asked disconnecting my call and not even answerable to any of my emails.

Better stay away from ao smith and it's like hitting the head with our own hand if we choose this...

After a month of installation heating problem starts. After replacing coil 2-3 times. Exchanged the product. Now again the problem starts. Very very very very much poor product. Very irritating to raise complaint and to take follow up till resolution. The service center availability is very poor. Over all product is fail. Please demount and crush somewhere...

Regarding complaint numbers[protected], 12128209, 11869975
Three complaints for same issue over the period of one month.
Now service guy is not showing up after multiple escalations. Nor they have any idea about how to fix the leakage issue.

Water drainage is regularly happening from past one month. That too has started after getting it serviced by your company agent. I am fed up of calling customer care everyday...

Fraud. Very poor service. 100% amount taken 15 days ago and no product delivery. The ao smith employee here in pune has no sense to talk to his customers. Fake commitments and non serious about customer grievance even after take 100% advance amount. Please take some immediate action. I will start posting my review on all online website and portals if my issue not addressed within 1 day.

Your ao smith employee name who misbehaved...

Sub standard filters and service. Selling agent/ao smith customer care centre says filters works upto 10000 litres where as the filters works not even 3000 litres. This is purely a fraud commitment. Even the warranty period if any failures they will do half of the work to manage till expiry of warrant period and suggest to proceed for amc.

I had a worst experience with ao smith customer care service point of view..
br...

11217104 this is in regard to the compliant raised in march. I am yet to get a solution and the product is sitting like a piece of metal in my house. Numerous complaints were raised but no one paid any attention to this. Would suggest go through the previous history. I brought this system in 2017 and with in an year i had to call the service guy for more than 6 times as the product was not functioning. The last time i called in nov/dec, i...

I Shyamala call Rathna Enterprises, Vidyaranyapuru service reps of AO Smith, since AO Smith Toll free numbers are working.

Complaint is : slightly leaking water from inside the water filter.

Three days from the date of complaint a person came, opened the filter and we believe he broke the pipe connected to the motor, and said the pipe is broken. we need to replace the motor by spending more than RS. 3000/-. He...

We have ordered for filter replacement and a person from Rathna Enterprises, Vidyranyapura came and installed[protected] the files. He collected Rs.4350/- and gave local cash receipt instead of GST Bill.

When informed to AO Smith they did not respond. Our worry is that if the filer does not work at least for minimum period whom we should cpmplain....

Hi,

Could you help us understand why these 2 requests are cancelled?

11874663
11852804

We had service done last 2 times (2018) without any issues in the same address! And now we are facing huge challenge getting service engineer attending the service request and closed without any proper reason. Above all why i would need to followup for more than 5-6 days!! To know status. Though we are...

Hello support,

I bought ao smith z6 water purifier [b[protected]] for 22, 900 rs on 5th august 2017 from bajaj electronics, forum mall hyderabad.

Paid for amc around 6, 500 rs on 21st january 2019. Replaced with z8 chipset and other filters as an upgradation.

Ticket numbers registered so far:
11742545 \ 11752521 [on 13th august 2018] paid 2500 rs for 3 filters.
11768812 [on 19th...