AO Smith Complaints & Reviews

To hell with your customer service and commitment. What happened to my sr? I have never requested a reappointment. Why am i being informed as "customer requested reappointment" on the text sms received? Below is a gist.

First - your technician ranjith m calls me (On 25th apr) and says that the request has been incorrectly assigned to him and will be reassigned to the correct technician. On the same day (Evening) i received...

Hi ao smith india team,

This is to bring in your notice that i am facing issue with ao smith water filterz8 model which i have purchased in april 2018.
Last month i’ve noticed few particles in purified water and registered the complain for the same. Customer care responded quickly and technician came within no time. I requested him to check the filter, he said there is no need to check filters as it will be automatically...

Complaint: alarms and low pressure water output in z2 under cabinet ro unit (In vidyaranyapura bangalore north)
Action: came in about 2hrs and replaced primary and ro filters, along with service ratings assuring that once tank gets filled the pressure will improve. He took service charges 2350 and carried old filters.
Feedback:
The unit started displaying green lights but water was trickling entire day with intermittent...

Water coming out of the heater has bad smell from the day of installing. I have checked other possible reasons. Please rectify the problem.
Water heater was purchased on 05/09/2017 & installed in the same week. Water coming out of the heater has bad smell from the day of installing. I have checked other possible reasons. Please rectify the problem. Water heater was purchased on 05/09/2017 & installed in the same week....

I have raised complaint for some issue with water purifier. Your engineer (Susnil reddy) visited and he informed filter (Pfa pic) and some other 2 filter inside the panel need to changed. I allowed him to do.
When he was removing old filter and i compared with recent one, i saw difference in company and latter on when i googled about old product it looks like product is not from ao smith. Which mean your engineer has installed bogus...

I had bought a ao smith water purifier (X8) with 4 year amc from reliance digital at chennai - 600073 on 22/10/2018. I had paid around 32k in total.in the past six months i have had many issues and have raised many service requests. I have been facing one or other issue with this purifier, like taking more time to fill the tank, water leaking in outlet pipe even after switching it off, etc. Water being a necessity, i do not feel confident...

Hi opened the following service request on feb[protected] with ao simith support and also taken a extended warranty - its been almost a month and there no service engineer visited my place - when i call the customer care every time they say the call is been escalated and i will get an engineer by end of the day - which nave happened - and today when i called you customer care - mar 13th 2019 - agen named shivam picked the call and...

Hello sir/madam,

I have purchased aosmith water heater and water purifier through your dealer/retailer
M/s raj hardwares, chromepet, chennai-600044. On 9 feb 2019,

Sales person canvasing me by saying many features and details, installation guy did his as usual job. But nothing happened in your product.

It pushed me on worst condition.

1. Heater : hse-sas : after 1 hour...

Dear team,

This is regarding the "dissatisfaction of a. O smith water heater" availed from your company.

I bought "a. O smith" water heater of your company on 2 nd december' 2018 from amazon india.com. It got fitted in my bathroom on 15 jan since my electrician was not available in between that time.

Now, it is painful to inform you that the same water heater is not working properly and hot water...

Dear sir/madam,

I purchased 3 ltr 4.5 kw instant water gyser on 20.09.2018 from
Amazon, india copy of invoice attached. This product has been repaired
3 times from the date of purchase i am completely fed up with the
Product quality.in this 3 month span approx one month your product
Was lying dead. This time mr. Nitesh - engineer of ao smith visited
The site on 13.01.2019 and trying to install...

We are purchase a ao smith ro dated -18.07.2018. But some issue in ro from last one week (Sc light start). Your engineer come to my place & he says pay 1400/- for 3 filter change required. Why not consider in warranty.

Please below bill detail & attachment - 6 months warranty on consumables/filters.

Ao smith x4 9 l ro water
Purifier
Warranty: 1 year comprehensive warranty & 1
Year ro membrane...

Hello
I had requested for free installation of geyzers on saturday (Today) at mahindra lifestyles, bannerghatta road, bangalore.

Technician ganghadar was allotted for the service. I called him at 8 am and he confirmed that he will be attend at 12 pm. At 12 pm he says it will be late and will come at 1 pm. Again at 1 pm he says he can make it only at 2 pm

How long do we wait. Is this the service given...

I placed an online ordered for ao smith water heater at the ao smith website. Where there is provision to make online purchase by card payment. The purchase transaction was made on 09/12/2018 10:05:14. I got a web receipt from the payment gateway ccavenue with ao smith logo etc with purchase transaction details order id:90004, online payment cc avenue ref:[protected],

I after a few days i called up the ao smith customer...

I have ordered the ao smith geyser on 18th december and today is 2nd jan and till today the order is not yet delivered. I have paid the total amount in online transaction.
The customer care support is pathetic, they don't even inform us the status and always places the call in hold. Called many times and sent many mails but no response till now.

I am help less and fed up with ao smith support.
Order# 90368...

Geyser bought on 23rd december. Defective declared - 26th dec.
Till now no replacement. They say it will take 10-12 mare days

I would like to share a personal story of harassment and pain caused by ao smith sales department. A defective water heater (Reported by the company technician) bought from a dealer in gurgaon eleven days back needs another ten days to be replaced.
The answer is that 35 litre geyser is...

I had registered my complaint on 27th december 2018 with complaint number 10876 285 accordingly the technician mr ranjeet ojha visited at my home and start his work in very unprofessional manner and he was unable to resolve the problem but he made dirty the adjacent wall with his dirty hands during the work as well as he himself closed the complaint without resolve it. I had put remarks on the feedback form but there is no weightage of customers...

Logged a complaint on 5th till now no one attended worst after sales service i am lucky that i have purchase instant geyser wasted 3500/- i didn't purchase water purifier otherwise i would have wasted 20k which i was planning to buy. I have forwarded the message to all my friends and family not to purchase any product of ao smith in future i am getting only assurance everyday that today technician will visit but no one turned up till now....

I had registered a request no: 10784158 on 07/12/18.
No engineer had contacted me since than.
I had numerous times escalated the matter to the customer care. Finally an engineer was allocated. But when contacted to the engineer, he said that he has lot of pending requests to attend & cannot attend my request before 4-5 days.
This is absolutely ridiculous.

A. O. Smith makes promises with services is very...

Lodged a service request #10742094 on 28/11/2018 but the complaint has not been attended even after 72 hours. Have sent numerous emails to customer support and even made calls but every time i was provided assurance that i'd be receiving a call within the next hour. 72 hours have passed and counting and still no call whatsoever.

Terribly disappointed with the after sales support of ao smith india. They make tall claims of 1...

I ordered water geyser on 4th of november and today is 17th still i dont have any information where is my geyser when it going to be delivered and i paid already complete price via online transaction.

While calling to their customer support they just put u on hold and forget. When i asked them for to tranfer this call to manager then they again put you on hold and forget.
When i asked manager's email id then they refused...