AO Smith Complaints & Reviews

I have raised close to 45 email and call request to AO Smith customer care no one has responded to my request and all I get to hear is either call back or will get a call tomorrow or someone will be calling me. Am fed up of following up. This is not acceptable.

The team at AO Smith are so irresponsive. I have been informing about the defective product right after two months of purchase however no one seems to be bothered about this and have been replacing the internal parts and now it's so long that I don't have a water purifier at home because of the issue not being handled on time by AO Smith team.

I have purchased ao smith to z8 series water purifier through m/s vasanth & co, chennai on 11.09.2018. But the machine gives lot of problems and even after few attempts made to repair the leakage issue did not yield any solution. Now the water purifier leaks from multiple sides and no complete solution from the service side. Please replace the machine within the expiry of warranty period.

I have raised service request on jul 8th 2019 for replacement of ro membrane and my ro is under warranty. But till now none of them are not responding, also i am following up them daily but no use... Still my issue is not resolved.. Worst ever service by ao smith.. While installation these guys will come post that they don't bothered customers. I don't recommend any ao smith products to any of them... And local supervisors/technicians they never pickup your calls if the service tickets are assigned. Even i have sent an email to [protected]@aosmithindia.com with full details still no use.. I am not sure ao smith guys will able to fix my issue or not..

I own an AO Smith Puritee+ RO water purifier for few years and regularly had the annual maintenance contract (AMC) for service from the company, even though it used to cost about Rs.4500 to ensure the best quality water inn Delhi.
This time when I requested for AMC the company offered a new AMC scheme that cost Rs.6500 for one year, which changed the kit in the old machine with a "new" "improved" and "environment friendly" kit that...

I have been contacting to customer care to repair my geyser but not getting any good service. Query no 11556514 booked on 04.07.19 & 11622382 booked on 13.07.19

Technician madhu came on 14 july only once and after getting the problem he went to bring the accessories but his mobile is switched off and no body is responsing.

Need urgently repair
Kindly do needful

Thanks

The product is faulty since the time of purchase
. But every time the service. Personnel. Comes. And changes anode and heater coil and mention that it is the problem with the horizo tail modwl.
Instead of if he company. Improvin[censored]pon its faulty desig. They charge us but whthout actual benefit or result.
Need this issue to be escalated within the company for some. Actual results.
We have more than 15 apartments who have. Installed. Ao. Smith geysers and all o[censored]s are having the same problem. Of bad smelling water from the geyser. Everytime the technician want. To change something. Upon inquiry people say so smith is the only model. Having this fault

I brought AO smith Z8 water purifier 4 months ago and i am opening every month 2 to 3 complaints due to issues, seems the product is not QC done. we are drinking normal water as when the product is troubling. Requested and raised ticket to customer care 3 days back and as per agreement they have to do service with in 24 hours but till now no resolution,

i am requesting to replace the product with tested and working properly product.

Tickets.
11631502
11442826
11490852
11159432

I have purchased a z6 water purifier, from last one month this is third time when the bunch of ants entered in water tank, i have complained customer care, engineer also come n clean it but it is happening again & again, as the engineer says your top cover is band & we will make it change in next two days but after fifteen days again they clean the tank only, i have request their senior dheeraj deewan also but did't get the satisfactory answer... So i request u to make it ractify... I have all the service report n tank photos also

Worst experience ever with AO smith RO purifier, raised AO Smith Water purifier complaint # 11521599 few days ago regarding it's non-functioning and customer care executive informed that will be receiving a call with in an hour and will schedule an appointment accordingly. I received an SMS after an hour that your service request is on Hold because customer requested reappointment. I never got a call from service executive and never ask for any re-appointment. Spoke to Customer Care, they mentioned it is automated SMS. Whether it is automated SMS or Manual, why it is on hold and reappointed without speaking to me?
While escalating the issue the concerned departments Mr Rahish assured that service would be done on 14th June 2019 before 1:00PM without fail but no response at all as committed. Post 1 PM when I reached out again Mr Rohit (escalation department) assured that someone will call you and service would be done on 14th evening and shared Hemanth kumar cell #[protected]. Mr Hemanth disconnected my call saying he's in meeting, till now no one has turned up and I do not understand what kind of customer service is it if you are not available to take calls and resolve the issue. Reached out to Regional Manager and Bangalore Head Mr Poornesh #[protected] who keep saying will call you back but no resolution, it has been 5 days no one has visited for service, Mr Subraminya HM #[protected] & Mr. Dilip Kumar # [protected] never responded.

This is not the first time incidence but the repeated once. The tracking of all my complaints can be retrieved if you have a proper system in place. I was a customer of a well renowed RO organization previously and never had any such issue and now regretting to swtich over to AO smith services which is pathetic in terms of servicing the client issues and the product itself has no value for money.

The customer care executive were following me rigorously when the AMC was due and send immediately to collect the money from me however when its time to service the product they are showing their real face. AO smith is only focused to sell the product and collect the money and just delivering a dump product without any proper after sales service.

Purchased on 6/11/18, the aforementioned geyser is malfunctioning now. Water coming out of the geyser is extremely foul smelling. It cannot be used at all and is causing grave inconvenience. It has been noticed since the month of March. Please take immediate steps. Cash memo is attached herewith.
I expect a redressal as soon as possible from a renowned company such as yours.

My geyser stop working so i complained it to the company on customer care no.[protected] on 31st january 2019. Therefore from the service after few days they come and collect the geyser for repairing and told the charges for reparing rupees 2000. Many days passed but they did not return the geyser. So i again called "the local service centre and the said that the element of the geyser is damaged and they repair it and send it back after 2 days" but after 3-4 days they did not come and whenever i called them they either didnt pick the call or if they pick the call they never gave a relevant or satisfactory reply. It has been 4 months now and i dont know where is my geyser.

Hello, this is in regards to my water purifier, z6 model, i had logged a complaint for filter replacement notification, today one of your service personal named bharat attended the complaint, he replaced the filter however the service is incomplete, couple of issues 1. Filters replaced had no sticker, 2, no receipt or bill provided for the service amount received, 3. Did not inspect the filter post repair, 4. I see black particle in tank (He had opened it to replace the filter) and it is not passing through water outlet as it is bigger in size. 5. Tried calling him back he advised me to log a new complain and he will attend tomorrow. 6. Requested him to attend today itself as we will not be able to use the filter and he was very rude and disconnected the call.7 called him again and requested his manager details and again he was rude and informed do what ever you want but i will not share and disconnected. Went through toll free and then the manager, they gave regional number punesh but his number is not reachable, hence reaching you through online. I need your support in addressing the following. 1. Why did we recieve non branded filters, they need to be replaced with branded one, 2. I need a bill, 3. The black substance should be looked into and see what is it & how it can be serviced....

We purchased an AO Smith Z8 model a year ago and they mentioned warranty is 1 year from the data of purchase. We missed to call the executives when the product was under warranty to change the filters. When we called, they asked us to make the payment and we agreed for the same and placed the request to change the filters on 4th May. A technician came to my home and changed the filters and i did the payment for 5500 by taking AMC package. I asked him to check the TDS level after he replace the filters, but he told no time everything will be fine. Once he left, the next day we observed the water tank is not filling and water not purifying. We called Praveen who is the area franchise manager [protected] and asked him to send a senior technician this time. Praveen sent the same person again after 2 days and he did something and left. Next day again same problem, the tanker is not filing and water not purifying. Again, I called Mr. Praveen on Saturday morning he told will send a senior technician this time. After waiting 2 days, I called today (05/20) Monday evening around 4 pm, he answered my call after listening my problem he disconnected the call up front.

This is really annoying, Not sure how come an area franchise manage behaves like this and doesn’t how to deal with the customers. As a common man, again I called the AO Smith customer care and created a service request to resolve my issue. This time they have given Telangana Regional head number – Ravinder Rapolu [protected], he was so polite and understood my concern and told he will resolve the issue by tomorrow (05/21).

My only worry is, when you system won’t allow at least a day when the product goes out of warranty, why should I wait so long to resolve my problem. It clearly says that you can play with the customers even after paying the money. This is not the right thing. Our family is facing lot of water problems and getting water cans from outside even though we have world class product in our home like AO SMITH
Will you compensate the amount I paid to the cans from past 3 weeks?

I have bought AO Smith Purifier on Jan 2019 and started facing issue since installation. Every time during service, technician is replacing internal parts and it seems to be old product. I have faced 8times issue with this AO product. Earlier they said they will replace it but now I am not able to any update on this. Sent couple of mail, called thousand time to customer care but no result.

Either change the product or give my moneyback.

Case id:11369732

Hi ao smith india team,

This is to bring in your notice that i am facing issue with ao smith water filterz8 model which i have purchased in april 2018.
Last month i’ve noticed few particles in purified water and registered the complain for the same. Customer care responded quickly and technician came within no time. I requested him to check the filter, he said there is no need to check filters as it will be automatically appear on indicator if required. Then he checked tds which is ok (As i use municipal supply water which already has normal tds). Then he left and query has been mentioned as resolved from customer care end.
Next month, just after 3 days of warranty expire ro/ scpa indicators got on. Again i called customer care, they told me that your warranty has expired 3 days ago and now i have to pay rs[protected]+1350+400) to change the filter.
My question is, if i have registered a complain and showed live proof that there were water particles coming in filtered water, why filter not got changed that time only
There are 3 free services ao smith provide, and there were no filter has been changed in whole 1 year. Now 3 days after warranty expire i am getting the indicators on and need to pay for the service issue which was supposed to resolve last month within warranty period. Why should i wait for indicators if i am showing the physical proof of particles in purified water.

Team ao smith - i have invested my hard earned money not in the water filter but on the name and trust this company carries.

I am requesting to review this case and expecting a genuine solution from the team ao smith.

Thanks & regards

Sunil kumar
Mob: +91-[protected]
Email id: [protected]@gmail.com
Indirapuram, ghaziabad (Up)-201014
Case id : 11359732

To hell with your customer service and commitment. What happened to my sr? I have never requested a reappointment. Why am i being informed as "customer requested reappointment" on the text sms received? Below is a gist.

First - your technician ranjith m calls me (On 25th apr) and says that the request has been incorrectly assigned to him and will be reassigned to the correct technician. On the same day (Evening) i received an sms saying that the sr is on hold due to customer requested reappointment (Which is absolutely false). Where did things go wrong here? Nobody since then called me and all of a sudden i received the same message on saturday evening (27th apr). How can the reappointments happen without my concern?

Second - your technician named maruti called me on a sunday (28th apr) to check if i'm available. I didn't dream of this call earlier and was out of the station. I also did inform him that i will be available for his visit on tuesday (30th april) for which he agreed. I had no single person visiting to check the product on 30th april, which showed the intensity of commitment that your technician had.

Third - understanding the third class commitment levels of your technicians, i had to call your customer service again and guess what happened?? To my surprise, there was already a cancellation request in place (Which i've never requested) as per the executive (Lavanya) who spoke to me. Can you help me understand where did you get all the pieces of information on the rescheduling and cancellations? She also conveyed that someone will get in touch with me which still is yet to happen after 24 hours of my call.

What do i need - want a committed technician to visit, check the product and do the needful. I do not want any visits from your technicians (With low standards of courteousness) to whom this request was already assigned. It is a week's time now without using your product due to a lack of commitment. Looking forward to your quick response.

Regards,
Pradeep kumar r
+[protected]

Hi ao smith india team,

This is to bring in your notice that i am facing issue with ao smith water filterz8 model which i have purchased in april 2018.
Last month i’ve noticed few particles in purified water and registered the complain for the same. Customer care responded quickly and technician came within no time. I requested him to check the filter, he said there is no need to check filters as it will be automatically appear on indicator if required. Then he checked tds which is ok (As i use municipal supply water which already has normal tds). Then he left and query has been mentioned as resolved from customer care end.
Next month, just after 3 days of warranty expire ro/ scpa indicators got on. Again i called customer care, they told me that your warranty has expired 3 days ago and now i have to pay rs[protected]+1350+400) to change the filter.
My question is, if i have registered a complain and showed live proof that there were water particles coming in filtered water, why filter not got changed that time only
There are 3 free services ao smith provide, and there were no filter has been changed in whole 1 year. Now 3 days after warranty expire i am getting the indicators on and need to pay for the service issue which was supposed to resolve last month within warranty period. Why should i wait for indicators if i am showing the physical proof of particles in purified water.

Team ao smith - i have invested my hard earned money not in the water filter but on the name and trust this company carries.

I am requesting to review this case and expecting a genuine solution from the team ao smith.

Thanks & regards

Complaint: alarms and low pressure water output in z2 under cabinet ro unit (In vidyaranyapura bangalore north)
Action: came in about 2hrs and replaced primary and ro filters, along with service ratings assuring that once tank gets filled the pressure will improve. He took service charges 2350 and carried old filters.
Feedback:
The unit started displaying green lights but water was trickling entire day with intermittent stop start. By eve, it was almost nil n dead.
But entire day water was going through drain.
We had guests at home on weekend and with lots of embarrassment, had to collect water from our neighborhood n serve.

Issues:
1. Poor analysis
2. Poor demonstration process for results
3. Negligence for details
4. Lack of seriousness and urgency for rectification of a high priority utility like drinking water
5. Unethical practice of carrying back old filters
6. High cost of service for poor quality

Water coming out of the heater has bad smell from the day of installing. I have checked other possible reasons. Please rectify the problem.
Water heater was purchased on 05/09/2017 & installed in the same week. Water coming out of the heater has bad smell from the day of installing. I have checked other possible reasons. Please rectify the problem. Water heater was purchased on 05/09/2017 & installed in the same week.

I have raised complaint for some issue with water purifier. Your engineer (Susnil reddy) visited and he informed filter (Pfa pic) and some other 2 filter inside the panel need to changed. I allowed him to do.
When he was removing old filter and i compared with recent one, i saw difference in company and latter on when i googled about old product it looks like product is not from ao smith. Which mean your engineer has installed bogus or duplicate products.
For more information, you can check with sunil reddy because i asked him for justification but he said he cannot help and this issue can be addressed by other team ([protected]@aosmithindia.com).

I have attached the pictures of both the filter and you can see icloud is not comes from ao smith and that was installed by your engineer (Sherpa) don't remember his name correctly but he visited my flat 2 times and last visit was in september 2017.

How can you or your engineer installed duplicate product when i called authorized service center and i paid for original product. It is completely cheating and what the use of calling authorize service.

Its been almost more than a 10 day, i have complained over the email but i am keep on getting same response that regional team is working. Not sure are they really working???
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Dear customer,

Greetings from ao smith india!

We regret for the inconvenience caused. We are currently looking into it. Our regional team will revert to you soon.

Thanks & regards

Ao smith india water products pvt. Ltd.
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This is causing unnecessary stress and i have come to doubt the competency of ao smith as a water purifier company.