Comments
IFB - washing — Defective Machine- constant problems
To:Dr. G. Dasgupta,
President, CEO
IFB Industries Limited
Home Appliance Division
Plot No. IND5, Sector 1
East Calcutta Township
Kolkata, West Bengal – 700107
Re: Defect in the washing machine.
Dear Dr. Dasgupta,
It is now more than 1 week since your incompetent authorized service care center took our machine ( ticket # 3236858) from my house to check what is wrong.
This is probably the umpteenth time your service agent has come to rectify the problems we continue to have with your defective machine. Over the past 3 years we have had this machine checked for defects, problems at least a dozen times.
Just 2 weeks ago SK Associates charged us Rs 2000 for changing a part and not even 2 days later the machine developed problems.
Firstly none of the service staff come on time and if they do it is only after repeated calls made to them. The supervisor, Steven does not even pick up his cell phone.
What sort of service is this? How can you retains such service agents? This is not we as consumers expect after paying over 25000Rs!!!
The machine was supposed to be delivered on 15th JUL and not a single person has called to find out why it has not been delivered. I tried calling Steven at [protected] at least 10times yesterday and sent him an sms.
Not even an acknowledgement as yet. This is the kind of poor service your company provides.
I suggest you get rid of incompetent service agents and get more customer friendly engineers to handle your after sales service.
I have dissuaded several of my friends from buying your machine and told them to buy another brand and this one stinks! The machine does not live up to its standards and your customer care agents’ service is terrible!
I am posting this complaint on the internet so future buyers can be aware of the problems and issues that they will face on a day to day basis.
I hope that someone will at least read this email. Since i do not have your personal ID i doubt your loyal employees will even bring this to your notice. Hopefully someone will see it on the internet!
I am expecting a call from someone today to resolve the problem
Defective Ptroduct and Incompetant Service
I bought my IFB front load washing machine in july 2009 and it is worse its not working properly and i complainted for a month for all customer care but their is response. The product is still under warranty and there is no sight of any repair service. It causes grave inconvinience and stress on account of constant interaction with rude and incompetant staff. I believe this is sufficient ground for seeking replacement of product or refund of cost and i hope u going take serious action for girias investment p ltd hubli
I bought my IFB front load washing machine in july 2009 and it is worse its not working properly and i complainted for a month for all customer care but their is response. The product is still under warranty and there is no sight of any repair service. It causes grave inconvinience and stress on account of constant interaction with rude and incompetant staff. I believe this is sufficient ground for seeking replacement of product or refund of cost and i hope u going take serious action for girias investment p ltd hubli
IFB — DAMAGED PRODUCT DELIVERY
Sir,My name is Jayaraj.S,I had purchased a IFB washing machine (SERENA 5.5 KG) from QRS-ASRAMAM ROAD KOLLAM on 30/11/2010 (INVOICE NUMBER[protected].The retailer delivered a damaged product to me.When the IFB technician arrived home to install the same ,then he found the machine is damaged and he told me that IFB will replace the machine within a week.But as on date the same is not replaced (18/11/2011).I already conveyed my grievance to the retailer QRS .There manager is saying that the product is out of stock , and he will arrange the machine with in one week.Yesterday the due date is over .I phoned the manager to enquire about the same ,now he is not picking the phone.I'm getting lot of phone calls from there various service centers of IFB mainly from Kallambalam.I invested my hardly earned money and the company is insulting me phone calls.KINDLY DO THE NEEDFUL TO SOLVE THE PROBLEM
Kindly request you to changes this machine as soon as possible
Without providing a proper reason for machine fell down on the floor and damaged. How you say that it's working fine. Since from day one, I am not using my new machine still the broken water inlet pipes and damaged machine are in same state. Please don't update this kind of false information in public forum.
Last week your local service representative (Ramiz or Rafiq not sure about the name) visited my home and He said, our head office request us to collect invoice copy and serial number to replace the machine.
Also I didn't understand your company policy, since I purchase via online no one informed me not to install privately. The machine was delivered to me on 12 March and no one visited my home. Then on 16 March, I registered product online and tried to install the machine on my own with instruction given as per your user manual. On the same day i purchased Samsung fridge, they them self initiated for the demo.
So far 2 representatives visited my home and investigate the machine; both confirmed that there is no mistake in my installation. If require, will provide their name and mobile number.
Few things they verified
1) Transit bolt - I remove the 4 properly and replace that hole with the cap provided.
2) Floor level - My home is newly built and I have separate place for washing machine. Also In the same place i used my old Whirlpool front loading machine.
3) Unbalanced load - I used 6 pants in my initial wash.
I too admit now the machine working but without knowing the reason for the fall how come i will use this machine. Luckily I was not in front of the machine on that day otherwise the machine would have been fallen on me and cause serious injury to me. My wife afraid goes near to this machine.
After investing 22, 000 how your company is expecting us to use this machine without full satisfaction.
If possible please provide your manager email/phone number will talk to them directly.
Please do the needful.
Last week your local service representative (Ramiz or Rafiq not sure about the name) visited my home and He said, our head office request us to collect invoice copy and serial number to replace the machine.
Also I didn't understand your company policy, since I purchase via online no one informed me not to install privately. The machine was delivered to me on 12 March and no one visited my home. Then on 16 March, I registered product online and tried to install the machine on my own with instruction given as per your user manual. On the same day i purchased Samsung fridge, they them self initiated for the demo.
So far 2 representatives visited my home and investigate the machine; both confirmed that there is no mistake in my installation. If require, will provide their name and mobile number.
Few things they verified
1) Transit bolt - I remove the 4 properly and replace that hole with the cap provided.
2) Floor level - My home is newly built and I have separate place for washing machine. Also In the same place i used my old Whirlpool front loading machine.
3) Unbalanced load - I used 6 pants in my initial wash.
I too admit now the machine working but without knowing the reason for the fall how come i will use this machine. Luckily I was not in front of the machine on that day otherwise the machine would have been fallen on me and cause serious injury to me. My wife afraid goes near to this machine.
After investing 22, 000 how your company is expecting us to use this machine without full satisfaction.
If possible please provide your manager email/phone number will talk to them directly.
Please do the needful.
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+91 88 5376 9434
+91 33 3048 9299
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB WASHING MACHINE — Defective Ptroduct and Incompetant Service
I bought my IFB front load washing machine in November 2009 and it has broken down twice already. It was a challenge to get a technician from IFB to visit our house to do the repairs the first time around. This time it is worse. The product is still under warranty and there is no sight of any repair service. It causes grave inconvinience and stress on account of constant interaction with rude and incompetant staff. I believe this is sufficient ground for seeking replacement of product or refund of cost.