Audi India Complaints & Reviews

My vehicle - Audi A3 having reg.no. 8618 is having ECS & other sensor problems from last week, I lodged a complaint and a pick up request last Friday. Till date I am only receiving lame excuses from the Mohon Motors Office that pick up is delayed because they sre busy etc. This is very poor ASService. Kindly advice Mohon Motors to give more importance to customer problems and get my vehicle picked up. Thanks.

In simple number : 1. Pathetic n absolutely worst service experience. I hate to have service done from you guys. No peace of mind, not a month old from service n I have issues such as battery discharge?
With regards to the headlight focusing issue, as apprised you, during 3rd service of your vehicle dated 25th November 2020, it was observed there was a issue on the high beam, which was registered in the VAS.

Recently I have done service at audi showroom electronic city banglore.
But service is not satisfaction. Because there is no ac cooling at rear side and they removed battery wire and they didn't solve that again.. even informed at customer care. Need to solve this or else ill complaint where I know..I am calling to the respected person also he is not picking the call

To,

Audi India,

Respected Sir,

This mail is regarding my Audi A4 car, registration number HR 26 DL 6246. I am Surinderpal Singh Talwar, a privileged senior citizen and I drive around in my Audi car as I find it most comfortable and suited.

I would like to share a recent experience where in i drove my Audi car to my office that is at a distance of 2 km from my home. I parked my car in place and when in the evening i got into the car to go back home, suddenly the AC blower started making loud sound and working abruptly. It was throwing out the air at high speed and then at low speed and not functioning smoothly as it should every time.

Though I haven’t encountered any road accident or any clash in the car in recent past. So i can’t figure out how this malfunctioning happened all of a sudden. As Audi is one of the Top Luxury Cars, I am unhappy and disappointed at this sudden disruption.

So I finally sent my car to the Audi Delhi West Service Centre for checking the problem, but now they are telling us that the blower will have to be changed and asking for a hefty amount for the same. We buy luxury cars to feel the luxury but not to be disappointed at any stage. I have 8 other cars in my house including luxury cars from BMW, Toyota, Kia but never heard or face this type of strange disruption. As earlier I always loved to drive my Audi the most, this time it disappointed me the most. Also with Lohri festivities coming up, I need the car at my disposal.

I am a senior citizen and I feel most comfortable in my Audi, so request you to change the ill functioning component without any extra cost as there has been a lot of disappointment and inconvenience for me and that too because of no error in my driving skill.

Your Sincerely

Surinder Pal Singh Talwar

Mob: [protected], [protected]

I own Audi q3 and used for about 6 years and used for about 55 thousand kms. I am surprised to hear from the service centre that coolant pump is not working and it’s leaking coolant. Can’t believe Audi can have this problem in such a short miles coverage.

Hi there,

I received this email.

TruthIn EngineerMegaContest
Fri, Nov 13, 12:44 AM
to me

Full Contact Address: Audi Automobile Audi Mumbai South.

Good day to you, lucky Audi Automobile 2020 INT'L promotion beneficiary. Alan Ngo. Audi promotion team use this medium to let you know that the board of directors of this Audi Automobiles INT'L promotion, called the affiliated security courier company few hours ago just to confirm from them whether their affiliated security courier company have proceeded for the delivery of your winning prize which Audi Automobile company hand over to their TNT courier.

After making the inquiries their manager made us to understand that you are delaying the delivery process because you are yet to pay for what their international delivery company called international prize delivery registration charges.

I want you to know that the sponsorship of this very Audi Automobile INT'L promotion is not from this India Audi company. This Audi INT'L promotion was sponsored by Germany Audi treasury account, the India branch did not contribute any funds on it. What am trying to let you know is that the Germany company whom made this promotion possible did not provide any means of funds for the delivery registration charges to any of their beneficially/winner the only funds the Germany company made available in this promotion was only the funds for the promotion and the shipment charges, any other charges that may come up from the courier company during the delivery process is not included by the Germany Audi Automobile company.

The three major reason why the German Audi company organize this very promotion in this India is to enhance their new mega company over here also to keep promoting the sales and use of Audi cars all over the globe, together with eradicating poverty all around the globe, because the company strongly believe that whoever that is lucky enough to benefit from this great INT'L promotion will definitely help others around him or her.

Audi Automobile Company advice you to try and follow up with the affiliated security courier companies delivery information, because the agreement the Audi board of directors had with the delivery companies manager was that your prize will be fully delivered at your home address within three days. However when your winning prize is finally delivered to you through the affiliated security courier company, do not hesitate to quickly notify this Audi Automobile company in the same day. Once again once your winning prize is finally delivered to you. Do not hesitate to inform this Audi Company about it in that same day. Goodbye, an do have a joyful days ahead of you.

Sincerely
Mr. Morgan Ebert Filip
INT’L Audi Automobiles Promotion Manager.

After that TNT Courier company contact me. I went ahead with the process. The misleading part was that they were not upfront fees and charges. I have put TNT Courier company address

1. $579 for shipping. I pay.
2. $10, 215 for taxes and fees. I pay. But, before I pay ask them is there any other fee through the TNT Courier company. And the answer is no.
3. $85, 000 for IMF fee. That they were trying to do under the radar. But, they got caught now they want me to pay the mistake.

Please look into this matter. I'm sorry to trouble you guys. BUt the Audi brand creditability name is getting into this mess and I thought you guys need to know how they are doing business.

I am using audi A4 from last 4 years. This time i met with an accident and went for the support from audi trivandrum. They given me the estimation. But they need half the payment from me before starting the work. Because i purchased the insurance from out side the audi even though its a full cover nill depreciation insurance which covers the consumables too.
But they denying to do the work without the payment. I spent about half crore for the purchase and i dont have right to purchase an insurance from outside. Is this the way you treat your valuable customers. We are keeping our vehicle in your hands and asking for the repair. Then why again you need some security amount for the repair.
We are getting more offers from outside authorised gurages they can do the work and can get cashless claim from the insurance. But i dont want to see my vehicle on the road side. I dont want to lose my dignity. Hopping for your kind cooperation.
Contact: [protected]

I am feeling cheated as could never expect such poor quality and reliability from my Audi A3 Silver line. My car although is around 5 yrs old but has only done 9500 Km's till date. To my utter shock I noticed 5-6 Malfunction indicator lamp on my instrument cluster 10 days back. Contacted Audi dealership which used to regularly service my car, all services done on time inspite of such less kilometres covered, and was asked to load my vehicle on a flat bed truck and send it to Lucknow from Patna.
I requested them to send a person with a diagnostic scan tool to Patna at my cost so that it could be diagnosed, they did send a technician after paying requisite charges .

His observation was that the wheel sensors have failed.

I just want to know from Audi is this is the quality of components they use in their products???

They should learn from Japanese brands about the quality of components.

ECM default causing trauma and dealer not being cooperative and not offering compensation against warranty.

I bought one brand New Audi Q3 from Audi cochin in Oct 2018.
I have been reporting Low cooling issues since I bought this car apart from multiple electronics complaints which I never experienced on high end cars.

the car started giving electronic failures for with it was sent to Audi cochin in march 2020. they replaced some sensors they claim, but the car started showing the same failures with multiple electronic failures agains in less than 2000Kms and Audi kochi is unable to identify the root cause.

Audi kochi is the most incapable Car service dealer I have ever seen in my life while I have used cars of Hyundai, Totota, Nissan and Mercedes and never had such bitter experience.

while I definitely take this issue legally to the highest level possible, Please do no by Audi in India as Audi and their dealers are Worst in responding to customer complaints.

Vinay

I have send vechile for service and first estimate was given more and according to that i sent extra payments which i was assure it will be refunded and i requested to gst invoice and shared gst invoice number also but no one took action and feel cheated by mr reddy and ms kiran

I have given my accident car to audi, visakhapatnam for repairs. After receiving the car, i came to know that replacement of some of the parts concerned to the issue & not approved by the insurance company (Nil dip insurance is there for the vehicle) worth more than 1.0 lakh approximately carried without my notice. When i asked the crm, vizag for reason for carrying out such things, i was replied by the crm, mr. Dwarakanadh sai m of olympus motors that i have taken test drive, i would haven't taken the delivery of the vehicle, bills provided, might have their staff told me orally, etc,. Please see that the misdeeds of your olympus motors (Audi, vizag) have been corrected immediately otherwise this will impact the customer's belief in the audi, india. This is the matter of ethical practices. Total corropondesne is already sent as cc to audi, germany, crm, audi, india also.

Yesterday i got one mail
Please verify its real or fake news

Please clarify

We had purchased audi a3 4 years back. Since then we are facing ac concerns. The ac stops working every year and we need to send the car to their workshop where they change the compressor or cooling coil every year. This year they are demanding huge amount of money saying that the car is in 5th year, ignoring the fact that the car goes to their workshop for the same concern every year since the starting.

I had purchased Audi A3 Technology Model from Audi Bhubaneswar, Odisha dated 21.10.19. It's completing six months from the date of purchase. It's driven only 7000 kilometres. I am totally dissatisfied with the car due to various problems faced by me within 6 months. The problems are as follows:-
1. Power Steering Problem:- This was the first problem faced by me. The car's steering was making a noise while turning towards any direction which is very unpleasant for Human Ears. I took the car to workshop and they kept the car, diagnosed it and fixed it.

2. Automatic Climate Control Not Working:- This was the second problem faced by me. The A/C was working, but while pressing the Auto switch for automatic climate control, the fan speed of A/C was switching off automatically. This problem was also repaired by the workshop.

3. Cigarette lighter not working:- This was the third problem faced by me. Cigarette lighter point was not working and it was also repaired by the workshop.

4. Audi MMI controller not working:- This was the fourth and very hectic problem faced by me. After the auto climate control issue got repaired and the car was at workshop, they called me and spoke that the MMI controller has some problems and is not working. They also told me that it will be replaced free of cost as it is in warranty period, I accepted. Then they told me that as that part was not available with them, they will order it and it will take 15-20 days to reach the workshop, and also suggested me to take the car and drive normally without infotainment system. I was also agreed with their suggestion. After 15 days the part reached at workshop and they asked me to send the car. They kept the car for next 3 days and replaced the controller. After completing the gate pass, while starting the car, I noticed that the MMI got hanged and was not functioning. Again, I showed the problem to workshop executive and they told me to fix the problem in 10-15 minutes. But, I had to wait for next 2 hrs for fixation of problem. Any ways the problem was fixed.

5. Vehicle electronics:
fault. Shift to P before leaving vehicle. Please contact workshop:- This is the fifth problem faced by me within six months. The above subhead was mentioned in instrument cluster. Regarding this Problem, I had a talk with workshop executive, he told me to send the car so that they will diagnose it. I agreed.
As I'm totally dissatisfied with the car I called to Audi India Toll Free Number. After having a talk with toll free executive I felt relaxed because he suggested me to raise a complaint that customer needs replacement of product due to bad product quality. I agreed. He also told me that dealership will contact me soon. After few hours I received a call from dealership and had a talk. She told me that their was no provision of replacement and requested me to send the car to workshop. I replied that toll free executive had suggested me and why you are not accepting. Then she told me to first send the car so that she will see what can be done.
Now my car is at workshop and workshop executive called me and told that the gear mechanism needs to be changed. I replied that, this car is showing so much problems back to back one after another, so what about replacement. He replied me that he will talk to his senior and will call back me soon.
Again I called to toll free, and the same executive was online who had a talk with me. I told him what the workshop executive told me. He replied that he will have a talk with dealership and will call me back soon.
The workshop executive called me back and told that as per their knowledge they do not have any policy of Replacement.
Then the toll free executive called me back and told that anyone has mistakenly said about replacement and they do not have any policy.

This proves the worst quality of Audi.
After these cases I got an idea about the worst standard of Audi India. I regret myself that I had done a big mistake by purchasing Audi. I will never suggest any of my friends/relatives to buy Audi. To be honest, there are many rival brands of Audi, which provides excellent services.

At last, I request Audi India with folded hands to Replace/Change/Return my vehicle otherwise I have to change my Garage to Audi Workshop because within 6 months I have parked my car at workshop for around 1 month.

If Audi India will give me a resolution according to my request, I will always be thankful to Audi.

Hi,

My name is Dr Ajay Sharma and I am writing to you today because there has not been any assistance given to us by Audi Gurgaon (Branch next to Huda City Centre).

In Dec 2019 me and my wife Dr Rinky visited Audi Approved plus. We were interested in buying Q5. But since models were unavailable we decided to go for a Q3 and paid an initial token of 10k on request of Nitin (employee who then was transferred to Chandigarh in Feb and later left Audi).
After paying Nitin informed us after a couple of days that the said Q3 has been sold and he will initiate the refund. But nothing happened till Feb 2020 even after revising him a cancelled cheque on his request.

After he left we got connected with Varun. Even he promised it will be done but with no action.
I am attaching all relevant docs to the context above.

Hence I am now writing to you. Would request you to kindly look into this matter please.

Regards
Dr Ajay Sharma
[protected]

Dear sir,
I purchased a audi a6 matrix in 2015 from jaika trading company, audi raipur. Immediately after delivery i noticed that it is a defective car with non functioning airbags and other features. I complained the same to audi raipur and audi india, since then my problems are not resolved till date, i am forced to drive a defective car inspite of paying huge sums of amount. Later it was learned that audi has committed fraud with the govt of india and public by saying that the manufacturer is audi, germany but infact the manufacturer of the car is skoda india not audi germany as quoted by them in various documents. I have sent them legal notices and asked to refund my full amount with bank interest and other charges. They have not yet taken any action inspite of many emails and legal notice. Over this span they have spoiled the car by making it a training vehicle for their mechanics.
They have sold me a substandard locally manufactured vehicle saying that it is a premium german manufactured audi vehicle.
What are my options now?
Kindly do the needful.
Thanking you.

Sir, we have purchased one audit car battery from audi servicing center for our our car two months ago. Due to starting problem, we have sent our car to servicing center visakhapatnam on 11th march 2020, your servicing team confirmed that there is a manufacturing defect in new battery and told us that they will replace the battery with new one. But, till date they have not replaced the battery. Moreover, our car also kept with them.in this connection, we request you to kindly instruct your visakhapatnam servicing center to replace the battery immediately and oblige.

Regards

Dear sir,

This mail is regarding my vehicle claim which are running with your company (Policy number :[protected]

In the month july-2019 my vehicle met with an accident and amount taken by garage with me was rs.50842/- while my policy showing add-on cover "motor secure premium" i don't know why and your representative never

Share any details with me.. Which is very surprise for me... Who they have calculated this amount?... Again this vehicle met an accident and this time total estimate is rs.1.87 lac and your representative again approaching to garage and confirm insurance company liability was up to rs.13500/- only.

My question is mentioned below which need to clarify.

1. My policy was running with you last 3 year so why the actual expense incurred by me was not payable?

2. Bill attached herewith only shared by workshop no one from company side has approached me how they have assessed my claim without knowing how they accident has been occuer.

3. If my policy is with all the add-on cover how can you deduct any depreciation at the time of claim?

4- as per workshop claim can pass only one side in one time... Can you brief accident definition? Or can you recreate the accident seen?

5. Audi workshop luccknow is very pathetic service.

Regards,
Sandeep
[protected]

Dear Customer Care,

I am an AUDI A6 User and would like to express my view how AUDI INDIA is and how their Service center and how they are mal functioning and ruining the name of Audi.

I have been using the Audi A 6 past 7 years which is now 86000 kms been running but now the service centres are just mal functioning the customers with very high price, making problems in the car and then expressing then the said parts needs to change or else they cannot do any thing.

Audi India has created a customer which is just for a name sake and cannot do anything the name says as customer care which means for customer but they are saying the words of Service centres and nothing else and also one of the executive told me he cannot do anything then why Audi India has created a CUSTOMER CARE its better you remove that and close that customer care and make it customer information centre.

I sent my car for a regular service and on the receipt of the car after service i noticed that an error is showing on my cluster which says oil level is low so i immediately complained the service centre and asked them that you charged me for the oil change etc but why it is showing which was not showing earlier. Then they took the car back and after 5 days they said I need to pay Rs. 125000 to change the cluster so I am so upset that it was not there before service and after they service they deliberately make the programming in such a way that this error showing and now make money from the customer.

At the outset so called customer care is also cannot do any thing after my complaint the service team relation ship manager is calling me and saying that this error was there past one year and now showing. Is it possible? Also she is claiming that we can get it verified but the question is from where ca i verify this? When i ask the same question to Audi India customer care they also says what the service centre says is right. What does this means, as I have all the rights to make sure what the problem is and get it verified but there is no answer with any one.

It seems nobody at AUDI wants to address the concern and leave the customer at a mercy that either I pay or get read of the problem or i close the issue.

This is the kind of service level AUDI INDIA is doing and your dealers are killing the Audi India Image.

I wish i wouldnt have purchase the Audi and it is my worst decision to buy Audi Car now I am not going to recommend this car to any one and will also put on all the forums so that all the future buyers should understand the After sales service support that Audi India has.

I also wish i would have been in Europe or USA where the law is such that the Audi India has a responsibility to answer.

This is it

Thanks

Jai Agarwal
Vehicle No: DN09G1366