Axis Bank — Credit card online fraud | |||
Hi, This is ravikumar from chennai. I was using axis bank credit card no: [protected]. Online fraud has been happened towards my credit card towards the total amount of rs. 42594/- which was debited from card on 11th of august 2015. If i do any transaction using the credit card. There should be a confirmation message or email which would be sent from the axis bank. But for this transaction what was happened, there was no confirmation message or email in which otp was not received from axis bank. 1. Rs. 17442/- paid towards the merchant til 2. Rs. 17442/- paid towards the merchant til 3. Rs. 1005/- paid towards the merchant online recharge se 4. Rs. 1005/- paid towards the merchant online recharge se 5. Rs. 5700/- paid towards the merchant til There is no response from the customer care on this for an immediate action towards it. I have called several times to the customer care no support for the customer from the axis bank (George town branch chennai). From the collection team i get continuous call stating that to repay the amount. I have filed a complaint even in the local police station for this online fraud transaction. They registered a csr complaint and gave a acknowledge copy of it. But till now no response from the police side too. After long back the from the nodal officer i got the ip address of illegal transaction. But they are not investing towards the ip address. Please find the below details. Transaction id transaction time display amount merchant name card type merchant url merchant country code user remote ip [protected] [protected]:03:23.067 1005.00 online recharge serv credit [url]https://www. Citibank.Co.In[/url] 356 98.143.144.209 [protected] [protected]:58:46.497 1005.00 online recharge serv credit [url]https://www. Citibank.Co.In[/url] 356 98.143.144.209 [protected] [protected]:48:28.89 inr 5700.00 til credit [url]https://www. billdesk.com[/url] 356 98.143.144.209 [protected] [protected]:44:43.893 inr 17442.00 til credit [url]https://www. billdesk.com[/url] 356 98.143.144.209 [protected] [protected]:39:13.117 inr 17442.00 til credit [url]https://www. billdesk.com[/url] 356 98.143.144.209 [protected] [protected]:35:44.217 inr 17442.00 til credit [url]https://www. billdesk.com[/url] 356 98.143.144.209 Looking forward a solution for this issue. Do axis bank support all these online fraud transactions. Regards Ravikumar [protected] [email][protected]@gmail.com[/email] Address: mannady street, chennai -1. Was this information helpful? | |||
 2 Comments | |||
Comments
Hi,
How can the transaction been done in a secured manner without my acknowledgement. You people have shared the IP address of the illegal transaction which was made and it shows the culprit have done the transaction from US California.
I never shared any details regarding this to anyone and that too its a new replacement card. How you people could threaten me on this to pay the amount since, I have filed a complaint in cyber crime and the investigation is going on. I have shared all the necessary team with the concern team. How can you list my name in the CIBIL and can reduce my Score. This is unacceptable where you people spoil a persons career and financial backlog because of this issue even though I have submitted all the proof and evidence. Is this the way you treat your customers.
Especially from Axis Bank George Town Branch Chennai. How you think that you would have a good reputation among the People.
Regards
Ravikumar
How can the transaction been done in a secured manner without my acknowledgement. You people have shared the IP address of the illegal transaction which was made and it shows the culprit have done the transaction from US California.
I never shared any details regarding this to anyone and that too its a new replacement card. How you people could threaten me on this to pay the amount since, I have filed a complaint in cyber crime and the investigation is going on. I have shared all the necessary team with the concern team. How can you list my name in the CIBIL and can reduce my Score. This is unacceptable where you people spoil a persons career and financial backlog because of this issue even though I have submitted all the proof and evidence. Is this the way you treat your customers.
Especially from Axis Bank George Town Branch Chennai. How you think that you would have a good reputation among the People.
Regards
Ravikumar
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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We have responded to your concern via service request number: 21605594 on your registered email ID. Please note that all these transactions are secured online transaction which is done based on credit card credentials. Please reply on mail, for any further assistance or follow the escalation matrix at http://bit.ly/1Hhj7JS .
Regards,
Axis Bank