[Resolved] Bajaj Allianz — arbitrary rejection of accidental claim by m/s. bajaj allianz general insurance
Reference : insurance policy no og[protected]-[protected]Bajaj allianz) & claim no oc[protected]-00013154/ arvind prasad singh/ 69733826/ for my car registration no :- wb 02 ad 0658.
Complaint registeration number : dpg/i/2018/80078 dated 21/01/2018
With deep sense of anguish and frustration i solicit your kind intervention and help on priority to get my insurance issue resolved enabling me to get justice for being a law abiding citizen and an honest tax payer in all the spheres of legitimate statutory taxation obligations.
I have been running from pillar to post for almost last three months to get my accident claim approved which is not only legitimate and genuine but also within the parameters of insurance norms. There has been an accident which was very well recorded and established by the local police and in order to reiterate the facts i am just enumerating the summary of the event for your kind perusal as below :
1. My car model hyundai i10 (No :-wb-02-ad-0658) had met with an accident on dated 30/10/2017 at 3.30 pm at ningha (Asansol, west bengal.
2.. After completing the legal formalities i immediately contacted with insurance company (Bajaj allianz) to lodge my claim and my claim was registered on 7/11/2017.
3. Unfortunately despite several reminder to the insurance company bajaj allianz, did not take any action to resolve and r approve the repair cost so that i can go ahead with the repair job.
4. It is almost more than 120 days that my car is in breakdown condition and lying unattended in the show room of m/s. Rudra hyundai, 223, ushagram, g. T road (Asansol) since date 03/11/2017
5. I wish to furnish a synopsis of the events for your kind perusal :
A) all the documents were submitted such as blue book, police general diary, police paper report at the time of claim on 7 oct 2017 to the insurance company.
B) even after 21 days did not receive any response.
C) i was compelled to escalate the claim to ggro & head customer service/ho-direct marketing/customer care/general on 28/11/2017. Despite escalation no resolution.
D) out of sheer depression and frustration seeked the intervention of pmo.
E) despite the intervention of the honorable pmo, the insurance company instead of trying to resolve the issue repeated their objections through querries which are already clarified and replied.
F) finally, citing the reason “no cooperation” by the insurer rejected the claim.
The entire scenario enumerated above cleary establishes the biasedness and determination of the insurance company to victimise and harass a law abiding citizen and adopt the vendetta syndrome to satisfy their own large ego with the sole aim to harass, which has compelled me to approach the highest forum to seek justice.
I request to kndly intervene once again and appeal you to help me in getting justice by suitably advising the insurance company.
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Mar 13, 2018Complaint marked as Resolved
Dear Sir, As discussed with you we had already given you the work order, not provide the cashless facility. The claim is under fact verification as discussed with you, it will take some time. After getting the report we will take the decision of cashless facility. Thanks & Regards Subhas Dutta | Kolkata Motor Claims| 033-6602-4860| [email protected] 3rd Floor, Block-B, Eco Space, Plot No: II/F/II, New Town, Rajarhat, Kolkata- 700156 From: Priorityhandle/Ho-Direct Marketing/Operations/General Sent: Wednesday, November 29, 2017 1:40 PM To: '[email protected]' Cc: Subhas Dutta/Kolkata/Claims Motor/General Subject: Reminder for Confirmation of CAR No WB 02 AD 0658 under insurance Policy OG-17-9906-1801-00088354/ claim status/ OC-18-2401-1801-00013154/ ARVIND PRASAD SINGH/ 69733826/ 29-11-17 Dear Mr. Singh, We acknowledge receipt of your grievance in respect to settlement under Claim number OC-18-2401-1801-00013154. We have registered your matter with us vide issue number 69733826. Kindly quote this reference number for all future correspondences. The captioned issue is being referred to Mr. Subhas to look into the matter once again and resolve. He is marked in the mail on his mail id. He will get in touch with you on your contact e mail / phone number provided below by you. We will request you to kindly let us know of the same, in case you do not get a response from him with 24 hours of receipt of this mail. Dear Mr. Subhas, We are forwarding herewith a claim query received from the customer. We request you to kindly go through the contents and have a word directly with the customer to resolve the issue. We request you to kindly update us on the issue when resolved. In case the time to resolve the query will take more than one day, then please let us know the probable date by which the matter will be resolved. Thanks & Regards, Kiran Bala, Priority Handling Desk Grievance Redressal Unit Bajaj Allianz General Insurance Company Limited. Contact from: Any Landline/Mobile: 1800-209-5858 MTNL/BSNL: 1800-22-5858 Bharati: 1800-102-5858 Others: 30305858 For further related queries or concerns mail us at [email protected] Thank you for reaching the Customer Focus Unit of Bajaj Allianz General Insurance Co. Ltd. It is our endeavor to serve you as quickly as possible. ________________________________________ From: Pankaj Kumar [mailto:[email protected]] Sent: Tuesday, November 28, 2017 4:03 PM To: Ggro Bagic Cc: Head Customerservice/Ho-Direct Marketing/Customer Care/General Subject: Reminder for Confirmation of CAR No WB 02 AD 0658 under insurance Policy OG-17-9906-1801-00088354 Dear Sir This is to inform you that My car Model Hyundai i10 (No :-WB-02-AD-0658 ) has met with an accident on dated 30/10/2017 at 3.30 PM at Ningha (Asansol, West Bengal) Due to this it has suffer Damages & the Car is kept at Garage Rudra Hyundai, 223, Ushagram, G.T Road (Asansol) from date 31/10/2017 but there has been no progress in repair Job Understand that necessary confirmation from your insurance company has not been given to the garage to start their work. In this regard I have already to registered my complaint vide No 69605345 on dated 21/10/2017 through Phone but unfortunately has to remind you again . All the necessary information like :- GD, blue book, ..etc has been already shared with you & also attached this mail Kindly do the needful at the earliest Further Any clarification please revert back Thanks & Regards Pankaj Kumar
Mar 09, 2018
Bajaj Allianz customer support has been notified about the posted complaint.
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