Bajaj Allianz Complaints & Reviews

Apr 27, 2024

Updated by Avanish saklani WITHOUT PREJUDICE REPUDIATION LETTER
AVANISH PARMESH SAKLANI
402 VALENCIA B CENTRAL AVENUE HIRANANDANI GARDEN POWAI, , , MUMBAI, MAHARASHTRA, PIN - 400076
DATE: 25-APR-2024
Name:
Address:
Dear Sir/Madam,
We are in the receipt of claim documents pertaining to claim details given below
12-9910-[protected][protected]-00172230
AVANISH PARMESH SAKLANI
AVANISH PARMESH SAKLANI
30-DEC-2023
Policy No:
Claim No:
Proposer Name:
Insured Name:
Date Of Loss :
On detailed scrutiny of the same, we find that the claim does not fall under the purview of the policy for the following reason:
Trip delay is reported while travelling from Saint Exupery (LYON ) {Overseas} To Heathrow (London ) {Overseas}.Benefit for Trip Delay is permissible only when insured is scheduled to travel from and to India
Hence aforesaid claim is not payable as per exclusion clause mentioned below
Exclusion Wording
Subject to all other terms and conditions, if the air craft on which the insured has booked his/her ticket/s to travel from Republic of India or travel to Republic of India, is delayed beyond 12 hours than the original scheduled departure time, the Company will pay the sum mentioned in the schedule for every 12 hours delay in excess of 12 hours, subject to the maximum amount mentioned in the schedule.
In view of the above, we regret to inform you that the Claim is inadmissible and thus repudiated. We have retained the claim documents for future reference.
If you have any queries regarding the above, please contact us on[protected] or
dial our missed call number +[protected] or send a mail at [protected]@bajajallianz.co.in
Please note that nothing contained in this letter is or should be construed as a waiver of any one or more rights on our part and all our rights under and in relation to the policy remain fully reserved.
Authorized Signatory
Travel Insurance - Health Administration Team
Bajaj Allianz General Insurance Company Limited
A-Wing, 2nd Floor, Bajaj Finserv Building, Survey No. 208 / B - 1, Behind Weikfield IT Park, Off Nagar Road, Viman Nagar, Pune - 411014 Phone:[protected] Fax:[protected]

Apr 27, 2024

Updated by Avanish saklani NAME: ADDRESS:
Dear Sir/Madam,
CLAIM CLOSURE LETTER
Avanish Parmesh Saklani
402 Valencia B Central Avenue Hiranandani Garden Powai, , , MUMBAI, MAHARASHTRA, PIN - 400076
DATE: 11-APR-2024
Kindly note that we have sent an intimation dated 12-JAN-2024 for submission of the deficient documents for the below claim.
[protected]-[protected][protected]-00 Avanish Parmesh Saklani Avanish Parmesh Saklani
We have additionally sent reminders on the following dates for the below mentioned documents.
NO
1
In absence of the requisite documents or revert from you, we are constrained to close the claim without payment. If you have any queries regarding the above, you can get in touch with us on the below mentioned contact points
Additionally if you at any future date [within a period of maximum of 15 days of receipt of this letter] are able to provide all the required claim supporting documents, we may reconsider your case by reopening the claim.
Assuring you of our best services every time, all the time.
Authorized Signatory
Health & Travel Administration Team Bajaj Allianz General Insurance Company
+[protected]
[protected]@bajajallianz.com[protected]
2nd Floor, Bajaj Finserv Building, Survey No. 208 / B - 1, Behind Weikfield IT Park, Off Nagar Roa

Mar 23, 2024

Updated by amritsaxena Sure Thanks Customer Care team Bajaj Life Insurance but kindly help to reimburse me as soon as possible as it is overdue from last 8 years or so. Thanks for your Assurance

Mar 23, 2024

Updated by amritsaxena Do not Unilaterally close the Complaint of Fraud and Misrepresentation. The Customer Care representative Dharni R Rebba was very rude and she was not having any details of the past communications and was abusing me for past 12 years???????

Hi IRDA and Bajaj Team,

Request the IRDA Escalation team to look after this serious lapse and CONTINUOUS MALPRACTICES ADOPTED BY BAJAJ ALLIANZ LIFE INSURANCE & failure to admit even a Fraud & Misrepresentation case. Looking for an immediate Relief as the Bajaj Life Insurance Team has not helping out for the last 10 years or so.

Very strict action should be initiated to CURB THE MALPRACTICE OF AGAINST THE ONGOING FRAUD AND MISREPRESENTATION POLICY ADOPTED BY BAJAJ LIFE INSURANCE MANAGEMENT TO SAVE THE CUSTOMERS FROM THEM.

Policy no- [protected]
Product name :- INVESTGAIN - ECONOMY
PH Name :- AMRIT RAJ SAXENA ( Middle Name is not as per Aadhar, another indicator of fraud)
LA name :- ABHIJEET AMRIT SAXENA ( Middle Name is not as per Aadhar, another indicator of fraud)
HALf yearly premium -106153 ( Premium term was conveyed as Annual but term was changed by BAJAJ ALLIANZ Team without intimation under FRAUD & MISREPRESENTATION. I was not even allowed to regularise the policy)
SA - 655000
policy term- 15yrs.
Premium term- 2yrs
DOC-23-AUG-12
DOM-22-AUG-27
Policy Premium Payment frequency is manipulated later as evident from the proposal form enclosed. Proposal fully filled later. I got the copy of proposal very late after the seizure of the policy. I was placed abroad for 5+ years as evident from records but operations team asked for medical records instead of enabling me to pay the premium


I just got a call from Dharni R Rebba Customer Care +[protected] at 12.33 pm on 23rd March 2024. She was very rude and she conveyed that my Premium amount cannot be refunded as the policy has lapsed. I told her that she should inquire about the apparent fraud seen on the proposal form as well. The name of both the Proposer and insured is wrong despite the Aadhar Card and PAN Card being taken by the Bajaj Team which is also an indicator of the fraud.

The Conclusion from her rude discussion with me is that they will never refund this amount as the policy has lapsed. I requested her to enquire about apparent fraud and misrepresentation but she doesn't have any details of past calls made to Customer Care and emails exchanged with Bajaj Life Insurance officials for refund/regularisation of the policy but it was never enquired and the request was never entertained

It is very obvious that Bajaj Life Insurance is merely interested in earning money through fraud, misrepresentation and ultimately forfeiting the HARD EARNED MONEY of THE CUSTOMERS through illegal means. I am quite annoyed by such a call, she was trying to blame me without any reference to past emails, conversations, and reference to fraud which has happened to me.

Bajaj Allianz or IRDA should look into the matter seriously and I sincerely request that NO CUSTOMER will allow its hard-earned to be forfeited. I was also asked to wait for 5 years to get a refund but it never happened.

Regards

Amrit Saxena

Mar 31, 2024

Updated by amritsaxena Hi IRDA/ Bima LokPal Authorities,

I need justice and it seems that I will never be getting the due justice from Bajaj Allianz as they are merely interested in forfeiting money through the policies sold under misrepresentation without doing any investigation and involving the involved Bajaj Agent, Regional head, Business development head, Operations team and even the victim of their fraud. They are also overlooking the very critical errors made in issuing the policy for making this fraud. I am ready to take it to the highest possible level to get justice as I am deeply hurt by such an attitude of deny facts

I will put forward my demand to cancel the license of Bajaj Allianz so that the lives of millions of investors are saved from them.

Regards,

Amrit Saxena
+91 [protected]
+91 [protected]

Sep 23, 2023

Updated by Iqbal Asian Adventures I have already shared the details on email with:

1. Ranjana Sharma/Pune HO/CRT & CX/Life: Ranjana.[protected]@bajajallianz.co.in
2. Sumit Srivastava/Pune HO/CRT & CX/Life: Sumit.[protected]@bajajallianz.co.in
3. Madhuri Mane/Pune HO/CRT & CX/Life: Madhuri.[protected]@bajajallianz.co.in

I need answers to a few questions from senior officials of Bajaj Allianz:

1. When our policy (Number: [protected] for MRS SIMAHAT MUFTI) was issued in April 2016 and payment of INR 50, 000 against the first installment of the policy (via check number 001 of Kotak Mahindra Bank, Lajpar Nagar, New Delhi Branch) was cleared and credited in the Bajaj Allianz bank account on April 26, 2016, how can you cancel the policy?

2. If the policy was cancelled in 2016, how come your system allowed me to deposit a second installment of INR 50, 000 online on March 28, 2017? It clearly shows that policy was active in March 2017 too. a receipt for the second installment attached herewith.

3. Why did you transfer the amount of INR 50, 000 (of the second installment) back into our account in November 2017 and still keep the first payment in your account so far?

4. I am sure Bajaj Allianz must have paid all due taxes to the government in the last seven financial years. How is your accounts team managing and showing my payment of INR 50000 in your account over the last 7 years? Why and how did the accounting system of such a big and well-reputed company not notice my payment?

5. Why is your local team of Aligarh making stories from the last 7 years, harassing me, and not taking such serious issues up to the management to sort out?

I need all the benefits of the policy with a full maturity amount (after 7.5 years) and an apology letter signed by the national or regional head.

Sep 23, 2023

Updated by Iqbal Asian Adventures The Bajaj Allianz company does not have any accounting system and looks like they must be cheating with the tax department as they have not shown payments (credited to their account) for over 7 years.

You at Bajaj Allianz are keeping the customer's hard-earned money illegally, and the local team has been harassing us for 7 years. I live in Delhi and made several visits to Aligarh to sort this out, and I spent hell lots of money on that in the last 7 years.

Sep 26, 2023

Updated by Iqbal Asian Adventures Dear Team,

When you say shortly, how short it is going to be?

It's been many years now and the patience is going to be over.

Sep 28, 2023

Updated by Iqbal Asian Adventures Dear All,

Got below message from Ranjana Sharma on email.

I have been having telephonic conversations with your team in Aligarh for the last 7 years with no result, and I don't want to continue this unproductive talking session again and again. I also don't want to talk with any junior-level representative of Bajaj Allianz over the phone.

So, I request that you communicate in writing via email.

Dear Sir,

Greetings From Bajaj Allianz Life Insurance Company Limited

With reference to the below email, with respect to policy number [protected] we wish to inform you that we have confirmed the receipt of the cheque via cheque number 000001 with amount of Rs.50, 000/- was cleared as per our records dated 26-Apr-16.

Further, basis the above confirmation, we request you to please suggest a convenient time for a further discussion with you for tomorrow (28-Sep-23).

We thank you for your patience and support and in case of any assistance, please feel free to write back to us.

Thanks & Regards

Ranjana Sharma

I look forward to hearing from you.

Iqbal Ahmad

Oct 06, 2023

Updated by Iqbal Asian Adventures Yes, getting little slow response on email.

Just got below email:

Dear Sir,

Greetings From Bajaj Allianz Life Insurance Company Limited

With reference to the below email, we request you kindly allow us another 2 working days with us to share the detailed Calculation of amount which has been paid to you.

We will get back to you with an update by Monday (09-Oct-23).

We thank you for your patience and support and in case of any assistance, please feel free to write back to us.

Thanks & Regards

Ranjana Sharma
Manager – Customer Experience
Office Address: Bajaj Allianz House, 5th Floor, Airport Road, Yerwada, Pune-411006,
Email: Ranjana.[protected]@bajajallianz.co.in