Oct 23, 2023
Complaint marked as Resolved Took very long but finally sorted by Bajaj Allianz team.
Thank you.
Bajaj Allianz customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2023
Bajaj Allianz Customer Care's response Dear Iqbal,
We are still awaiting your details. Please share the same at the earliest.
Regards,
Bajaj Allianz Life Insurance Team
Sep 23, 2023
Updated by Iqbal Asian Adventures I have already shared the details on email with:
1. Ranjana Sharma/Pune HO/CRT & CX/Life: Ranjana.[protected]@bajajallianz.co.in
2. Sumit Srivastava/Pune HO/CRT & CX/Life: Sumit.[protected]@bajajallianz.co.in
3. Madhuri Mane/Pune HO/CRT & CX/Life: Madhuri.[protected]@bajajallianz.co.in
I need answers to a few questions from senior officials of Bajaj Allianz:
1. When our policy (Number: [protected] for MRS SIMAHAT MUFTI) was issued in April 2016 and payment of INR 50, 000 against the first installment of the policy (via check number 001 of Kotak Mahindra Bank, Lajpar Nagar, New Delhi Branch) was cleared and credited in the Bajaj Allianz bank account on April 26, 2016, how can you cancel the policy?
2. If the policy was cancelled in 2016, how come your system allowed me to deposit a second installment of INR 50, 000 online on March 28, 2017? It clearly shows that policy was active in March 2017 too. a receipt for the second installment attached herewith.
3. Why did you transfer the amount of INR 50, 000 (of the second installment) back into our account in November 2017 and still keep the first payment in your account so far?
4. I am sure Bajaj Allianz must have paid all due taxes to the government in the last seven financial years. How is your accounts team managing and showing my payment of INR 50000 in your account over the last 7 years? Why and how did the accounting system of such a big and well-reputed company not notice my payment?
5. Why is your local team of Aligarh making stories from the last 7 years, harassing me, and not taking such serious issues up to the management to sort out?
I need all the benefits of the policy with a full maturity amount (after 7.5 years) and an apology letter signed by the national or regional head.
Sep 23, 2023
Updated by Iqbal Asian Adventures The Bajaj Allianz company does not have any accounting system and looks like they must be cheating with the tax department as they have not shown payments (credited to their account) for over 7 years.
You at Bajaj Allianz are keeping the customer's hard-earned money illegally, and the local team has been harassing us for 7 years. I live in Delhi and made several visits to Aligarh to sort this out, and I spent hell lots of money on that in the last 7 years.
Verified Support
Sep 26, 2023
Bajaj Allianz Customer Care's response Dear Iqbal,
Our team is looking into your issue. We'll give you an update shortly.
Regards,
Bajaj Allianz Life Insurance Team
Sep 26, 2023
Updated by Iqbal Asian Adventures Dear Team,
When you say shortly, how short it is going to be?
It's been many years now and the patience is going to be over.
Sep 28, 2023
Updated by Iqbal Asian Adventures Dear All,
Got below message from Ranjana Sharma on email.
I have been having telephonic conversations with your team in Aligarh for the last 7 years with no result, and I don't want to continue this unproductive talking session again and again. I also don't want to talk with any junior-level representative of Bajaj Allianz over the phone.
So, I request that you communicate in writing via email.
Dear Sir,
Greetings From Bajaj Allianz Life Insurance Company Limited
With reference to the below email, with respect to policy number [protected] we wish to inform you that we have confirmed the receipt of the cheque via cheque number 000001 with amount of Rs.50, 000/- was cleared as per our records dated 26-Apr-16.
Further, basis the above confirmation, we request you to please suggest a convenient time for a further discussion with you for tomorrow (28-Sep-23).
We thank you for your patience and support and in case of any assistance, please feel free to write back to us.
Thanks & Regards
Ranjana Sharma
I look forward to hearing from you.
Iqbal Ahmad
Verified Support
Oct 06, 2023
Bajaj Allianz Customer Care's response Dear Iqbal,
We tried calling on the number shared by you, but couldn't get through. Also, our team has addressed your concern and has shared the necessary details with you via email.
Regards,
Bajaj Allianz Life Insurance Team
Oct 06, 2023
Updated by Iqbal Asian Adventures Yes, getting little slow response on email.
Just got below email:
Dear Sir,
Greetings From Bajaj Allianz Life Insurance Company Limited
With reference to the below email, we request you kindly allow us another 2 working days with us to share the detailed Calculation of amount which has been paid to you.
We will get back to you with an update by Monday (09-Oct-23).
We thank you for your patience and support and in case of any assistance, please feel free to write back to us.
Thanks & Regards
Ranjana Sharma
Manager – Customer Experience
Office Address: Bajaj Allianz House, 5th Floor, Airport Road, Yerwada, Pune-411006,
Email: Ranjana.[protected]@bajajallianz.co.in
We've noted your query and your details. Kindly allow us some time to check and update you.
Regards,
Bajaj Allianz Life Insurance Team