[Resolved] Bajaj Allianz — bajaj allianz extended warranty error of[protected]-00500542 slow response and poor service | |||
I bought a whirlpool fully automatic washing machine from snehanjali electronics, virar with additional extended warranty from bajaj alliance (Bajaj open ew 2 year rs.1254/-) Product details are as follows : Model # : sw72 platinum 10ymw Item descriptions: w/pool w/m-sw72 platinum10ymw Chassis # : [protected] Purchase date: 08/08/2016 Now a days, my washing machine giving motor voice while spinning. I called to manufacturer for this and they said machine is not in under warranty you may pay charges. Hence i called bajaj allianz to confirm about the warranty period and as per their update the warranty period was expired in august 2019 itself. Whereas i have opted for 2 year additional extended warranty while purchasing the washing machine. (I have each and every proof (Bill-invoices-extended warranty invoice etc.) i have opted for 2 year extended warranty for my washing machine. About followup, 1. I have raised this complaint with local bajaj agent who sits in the store. She (Jyoti) took pictures of all the invoices and forwarded to someone. She requested me wait for 7-8 days. It will automatically updated. 2. After a 2 week when i goes in store, it seems the agent was changed and i have to explain the things again to new agent. He doesn’t aware about this case hence he given me contact number of senior person – mr. Sabdesh – [protected]. 3. I tried to contact him on daily basis (Around next 20-25 days) he never responded me with further updates. I have sent text sms to him but no response. 4. After 25 days, again visited to store and seen, there is new lady was there on desk. Again i have explained the whole tings again to her. She given me next person name and contact number i. E. Mr. Chawla – [protected]. 5. Mr. Chawla assured me that he will look further on my request. He requested me to wait today-tomorrow-next few days and i waited as per his comments. Now a days, even he is also not receiving my call neither there is any response from his end. Even i have sent text sms to him for revert back unfortunately no response. 6. Finally, i decided to contact customer care and they suggested to draft email to [protected]@bajajallianz.com. I have done the same on jan 20, 2020. I will attached the email conversation here. They responded back after 4-5 days with the issue # : 82343824 with including the comment – “we have forwarded your request to our concern department”. 7. I have tried to find the contact details of pune ho and forwarded same email to them also. On feb 2, i have received acknowledge email from dattaray kokate (Outsource-tbss)/pune ho/bagic tbss/general and some other cc bajaj members. 8. After feb 2 upto till date, i am following with them on email but no response at all. I will attach communication email here. Today, finally i have decided to put complaint on this portal atleast peoples can know how bajaj allianz providing the service to customer.in today’s email i have included their grievance redressal officer and head of customer care. Let’s see how they treat on this situation/case. Kindly note, my product i. E. Washing machine is still in non-operation mode due to this extended policy error from bajaj end. Was this information helpful? | |||
Mar 11, 2020 Complaint marked as Resolved Bajaj Allianz do not have trust on their customer even after smooth and clear communication. Overall, the experience was too bad, pethatic. I will never go for any Bajaj related products in future.
After 3 month followup, my washing machine is ready to use. I have spent lot of time on this to communicate with each and every person in Bajaj Allianz. I will recommend that, pay few more money and take a manufacturer extended warranty which will they provide you on time and quality service. Bajaj Allianz customer support has been notified about the posted complaint. Verified Support Feb 18, 2020 Bajaj Allianz Customer Care's response Hi, We've made a note of your concern. Please share your contact number via email to [protected]@bajajallianz.co.in so that we can get in touch with you. We have registered your complaint with Reference No. BA - 1511, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you. Caringly Yours, Bajaj Allianz General Insurance Verified Support Mar 12, 2020 Bajaj Allianz Customer Care's response Hi Roshan, We're extremely sorry about this. Request you to give us some time to get this checked and we will call you back with an update soon. Appreciate your patience in the meantime. Caringly Yours, Bajaj Allianz General Insurance | |||
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order id RPT[protected]
Wallet tnx id [protected]
10feb2020 को 2146
Order id RPT[protected]
Wallet tnx id [protected]