[Resolved] Bajaj Allianz — money deducted but two wheeler insurance was not provided

strikerahul

from Pune, Maharashtra

Address:

Pune, Maharashtra

I bought two wheeler insurance online on 4th september, i made the payment through google pay upi, it was successfully deducted from my account but then a redirecting page appeared but never redirected me to anywhere.
I have not received any email or message regarding the insurance. Please see relevant details below:
Bajaj avenger 220 street
Mh12pf5094
Pune rto
Model:2017
Pfa payment receipt

I tried contacting them through mail and phone, everytime they give a general response they you will get a a reply tomorrow etc.. Even on mail, they say that your request is escalated (Your request has been registered with us under issue number 80236775.). It has been more than 10 days.

My money is stuck with them, either they should refund me or provide the insurance.

+1 photos

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Oct 11, 2019

Complaint marked as Resolved

This was resolved few days after I raised complaint here, they took all the details on phone and issued an insurance.

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2019

Bajaj Allianz Customer Care's response Hi Rahul,

We've made a note of your concern. Please share your contact number via email to [protected]@bajajallianz.co.in so that we can get in touch with you.

We have registered your complaint with Reference No. BA - 1479, keep a note of the same for further procedure. Also, please mention this number in the subject line of the email while sending in your details. Thank you.

Caringly Yours,
Bajaj Allianz General Insurance

Sep 17, 2019

Updated by strikerahul Hi,
I am unable to view the shared email, as its looks [protected]@bajajallianz.co.in to me.
do you mean bagichelp @bajajallianz.com ?
I did send multiple mails to bagihelp but all I got was that your concern is escalated. Now its been more than a week and no updates.

This is a very urgent matter, least you could do is just refund my money So I can buy insurance from a more reliance company.
Can you please fastrack this, days keeps passing by and I don't see anyone taking any action. Everyone just keeps escalating this.

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Comments

shivkumar solapure

from Mumbai, Maharashtra

Respected sir,
my car tata zest no mh 10 bm 9018 accident in sangli near mirachi hotel at 11/09/2019 at 05.30 pm iam complaint at customer care but till today no support plese give me complaint no and also giv