| Address: Lucknow, Uttar Pradesh |
I have an account with bajaj finance. They have provide consumer durable loans for my LED TV. Account is : 4560CD00039714.
After some days of loan approval, customer care have called me, insisted and got my approval on getting an insurance policy: 456BAL00039715.
This all gone fine, but however, when my first check was denied from my bank stating "signature mismatch". I placed an online payment and it deducted some cheque failure charges; I went to their office to confirm that my next cheques will not fail, so I submitted another ECS mandate form.
However, they again called me next month that my cheque has failed and they insisted to collect the amount in person. I said I have already filled a mandate, so they said, it will take some time to reflect, and I could submit amount in cash. This time, I confirmed about if any charges they will need in this cash payment, they said no & said further that every month a representative will collect amount and it will not be a problem further.
Now, since then I use to provide amount to them in cash.
Now, its about 5 installments I have paid, and 3 remaining. Last month, in my payment, they did not deducted the amount for insurance policy (456BAL[protected]. I asked reason, they informed that policy is no longer provided and amount will be refunded to me. However, a representative who came to me for collection, himself confirmed that they may not return any amount in this case.
I got to know about the fraud this month actually, when they called me and asked for 1400 Rs for cheque-failure payment. I am really frustated now. I dont know what the hell this company doing with peoples.
If I was even been knowing this in advance (this too when I was already to them in 2nd month confirming that their will be not any charges for cheque failure as they are collecting amount in cash every month in person from me), I was rushing to them in 1/2 months and getting my ECS process working. Also, I offerred them to close the account in 2nd month only, so that to make rest of payment and no further transactions, but they denied for that too..
Is their anybody who can help me.
Bajaj finance is a curse.
Regards,
Prashant
Bajaj Finance Personal loan — Autogenerated penalty amount not cleared
This is a customer of your financial organization for almost 5years. Right now I have a Personal loan in progress here in your branch.The PL started last September 2007 and 15 cheques have been cleared. But the first cheque (Sep 07) alone wasn’t cleared for more than 3 months. When I enquired here, I was asked to retain the amount in my account. But later on in May 2008, I was called for to pay the amount directly. When I did so, the auto generated system penalty amount was Rs.1400 till then. Cause of this I was requested for my account statement and after verification, this was left without clearance of the penalty amount.
Now I need to foreclose this PL by paying the amount for remaining 3 cheques and apply for a new one if possible. But for the past 15 days I have been running behind the officials here in this branch to clear the penalty amount and till now it’s of no use. I wonder the way in which I am treated here and till now, not aware of whom to contact for this issue.
It would be fine if this is cleared at the earliest possible. Your immediate attention to this, would be much appreciated.