[Resolved]  HDFC Bank Life & HDFC Bank Bank — Cheated by HDFC manger Mr. Saurabh

Address:

Uttar Pradesh

Dear Sir,
I am Your costumes from 2006,
My Account No Is -
Account No : [protected]
Branch - Civil lince .
127-KANPUR-CIVIL LINES-UTTAR PRADESH
KRISHNA TOWER, 15/63 CIVIL LINES,
KANPUR

On Year 2009 July , I am physical contact to HDFC Bank -CIVIL LINES branch for FD .
branch Receptionist send to me To Mr. Surabh (mo.no.[protected]as per bank he is Relation manager for my account ) . I inform to Mr. surabh that I am interested to make FD For 5 lacks.
He told me he is deposit 3 lack to FD (rate of interest 8.5% ) & 2 lack other Scheme of your bank that not show in account but it is HDFC Scheme.( rate of inters 12 % year ). But he is invest my money to HDFC Life Insurance plan ( wrongly take my sing on papers ). & Kept Document so that I am not aware about policy ( pl check correspondence address of policy is your branch How is possible like big Bank without Address proof Policy made by HDFC Life ). on faith of HDFC Bank Not Come my mind some thing going wrong with me . whenever I contact Mr. Sasurbh , he ensure me don’t worry your money is safe. But on 2012 ,I want to withdrawn my money then he disclosed me your money is invested to HDFC Life plan (Policy No.[protected] & As per plan Now Surrender Value is 4.5 lack.( I am pay 6 lackh.
then I contact your HDFC Life Office Then came to my knowledge of fraud of HDFC manager .
I am trying to regular contact to Mr. Saurabh but he not pick up my phone

pl. do need full For refund My Money on My account .



Regards
Rajesh Pawar .
Account No : [protected]
Contect NO – [protected]
correspondace is below
On Fri, 12/7/12, Rajesh pawar <[protected]@yahoo.com> wrote:


From: Rajesh pawar <[protected]@yahoo.com>
Subject: Re: Fw: Cheated by your manger Mr. Saurabh PNO[protected]MS
To: "hdfc" <[protected]@hdfcbank.com>, [protected]@hdfcbank.com, [protected]@hdfcbank.com, [protected]@hdfcbank.com, [protected]@hdfclife.com, manoj.[protected]@hdfcbank.com
Date: Friday, December 7, 2012, 6:00 PM


Dear HDFC Life ,
I Am NOT Agree with Your Rrply.
due to
Pl read My Mail Again(.November 27, 2012 )(As trails)
that clearly mention The correspondes Address mention in you policy not my.
if you have any document related this show me .
second.
I am Not received Your policy document so how I am responsible .
3rD
I Am going to HDFC Bank For FD your employ( Mr. Saurbh ) cheated me & wrongly sing on Document ( according to him he filling form for FD form Not insurance ).
4 th
Due to Direct Debit . I think money transfer to my account as FD.

If You not return my Amount (6 lackh). So I Am Going to Police / court for fords case(FIR ) against Mr. Surabh , /HDFC Bank & HDFC Life .
Note= All above & More detail Already given to you when your representative call me on 07/12/2012


Regards
Rajesh Pawar
[protected]

Dear Mr. Rajesh Pawar,


We refer to your email dated November 27, 2012 requesting for cancellation of the aforesaid policy.



On conducting an internal assessment of your complaint, we have concluded that all the features and details of this plan were explained to you at the time of taking the policy. Hence, we are unable to treat it as a missale.



We would like to inform you that the policy document provided to you contains a copy of all the documents signed by the policy holder giving us the consent to issue the policy. The features of the policy are also explained in detail in the policy document.



Policy related communications such as Premium Notices/ Bonus Letters etc. have been sent to you at your correspondence address.



Further, we have also received your renewal premiums towards the aforesaid policy. Based on the above facts and findings, we are unable to treat this as missale.



As we have not received your cancellation request within the 15 days free-look period, we wish to inform you that we are unable to process a refund of premiums paid towards this policy. Further, the above stated provision is also mentioned under ‘Option to Return/withdraw’/’Cancellation in the Free Look Period’ section of your policy document.



We assure you that the above resolution has been provided after due consideration of all facts and findings.



However, insurance is a long-term contract and it is mutually advisable to continue the policy till the end of term to reap the full benefits of the plan.



We also like to inform you that we can reinstate policy no. 13034588. Hence, we request you to pay the amount as mentioned below at any nearest HDFC Life branch.

Details
Amount (`)

Outstanding Premium
203100/-

Revival Charge
281/-

Interest
8400/-

TOTAL
211781/-





This revival quote break up is valid for a period of 15 days from today’s date December 7, 2012

If you pay the outstanding premium online or opt for a Direct Debit mode for paying your future premiums then the revival charge of Rs. 281/- will be waived off. Please find attached the Direct Debit Mandate which you may submit alongwith your written revival request. Kindly visit our website www.hdfclife.com to know the process for online payment and our branch addresses across India.

Assuring you the best of our services.


Warm Regards,

WanderleeSequeira
Customer Service Department

HDFC Standard Life Insurance Company Limited

--- On Thu, 12/6/12, Rajesh pawar <[protected]@yahoo.com> wrote:



From: Rajesh pawar <[protected]@yahoo.com>
Subject: Fw: Cheated by your manger Mr. Saurabh PNO[protected]MS
To: "hdfc" <[protected]@hdfcbank.com>, [protected]@hdfcbank.com, [protected]@hdfcbank.com, [protected]@hdfcbank.com, [protected]@hdfclife.com, manoj.[protected]@hdfcbank.com
Date: Thursday, December 6, 2012, 3:24 PM


Dear All ,
As Trails Mails with in four day you reply me but Till Date no Reply From Your side .
kindly do needful to return My money ASAP & Take Action Against Mr. Surabh to Avoid Further Cheating with customer .

Regards
Rajesh Pawar
[protected]


From: [protected]@hdfclife.com <[protected]@hdfclife.com>
Subject: 'HDFCSL=888-760' Policy Nos. 13034588
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Thursday, November 29, 2012, 6:44 PM



Dear Mr. Pawar,

Thank you for writing to us.

We confirm that your complaint has been registered by us under Complaint No. [protected] and is being handled by our Customer Relations Representative, Ms. Wanderlee Sequeira.

We will reply to you with a resolution within 14 days.

In case you do not hear from us within 14 days, you may escalate your concern as per the escalation matrix provided in the Grievance Redressal Guidelines, available on our website www.hdfclife.com in the Customer Service Section.


We may need to contact you for any clarification during the course of our investigation. Hence, we request you to update us with your latest contact details. You can get in touch with us through any of the contact points mentioned in the footnote.


Assuring you the best of our services,


Yours sincerely,

For HDFC Standard Life Insurance Company Limited

Customer Relations Department


--- On Tue, 11/27/12, [protected]@hdfcbank.com <[protected]@hdfcbank.com> wrote:


From: [protected]@hdfcbank.com <[protected]@hdfcbank.com>
Subject: Cheated by your manger Mr. Saurabh PNO[protected]MS
To: [protected]@yahoo.com
Date: Tuesday, November 27, 2012, 5:00 PM


Dear Mr. Pawar:

Thank you for giving us an opportunity to address your concerns.

We acknowledge receipt of your below email received at the office of the Principal Nodal Officer, Mr. Ratan Kumar Kesh.

Your concerns have been highlighted to the respective unit. We shall reply with the status within 4 working days. We appreciate your co-operation and patience in the interim.

Reference number for your complaint is PNO[protected]MS. Should you have any further concerns on the same issue, kindly write back to us using this same email ID and reference number.

We assure you of our best services.

Warm Regards,
Robin S.
Customer Service Manager (Office of the Principal Nodal Officer)
HDFC Bank Ltd. C Wing, Trade World, 11th Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai 400013.


From: Rajesh pawar <[protected]@yahoo.com>
To: manoj.[protected]@hdfcbank.com, [protected]@hdfcbank.com, grievance.[protected]@hdfcbank.com
Cc: rajesh pawar <[protected]@yahoo.com>
Date: 11/27/2012 01:23 PM
Subject: Cheated by your manger Mr. Saurabh PNO[protected]MS

[protected][protected][protected][protected]


Dear Sir,
I am Your costumes from 2006,
My Account No Is -
Account No : [protected]
Branch - Civil lince .
127-KANPUR-CIVIL LINES-UTTAR PRADESH
KRISHNA TOWER, 15/63 CIVIL LINES,
KANPUR

On Year 2009 July , I am physical contact to your -CIVIL LINES branch for FD .
Your branch Receptionist send to me To Mr. Surabh (mo.no.[protected]as per bank he is Relation manager for my account ) . I inform to Mr. surabh that I am interested to make FD For 5 lacks.
He told me he is deposit 3 lack to FD (rate of interest 8.5% ) & 2 lack other Scheme of your bank that not show in account but it is HDFC Scheme.( rate of inters 12 % year ). But he is invest my money to Your sister concern HDFC Life Insurance plan . & Kept Document so that I am not aware about policy ( pl check correspondence address of policy is your branch How is possible like big Bank without Address proof Policy made by HDFC Life ). on faith of HDFC Bank Not Come my mind some thing going wrong with me . whenever I contact Mr. Sasurbh , he ensure me don’t worry your money is safe. But on 2012 ,I want to withdrawn my money then he disclosed me your money is invested to HDFC Life plan (Policy No.[protected] & As per plan Now Surrender Value is 4.5 lack.( I am pay 6 lackh.
then I contact your HDFC Life Office Then came to my knowledge of fraud of your manager .
I am trying to regular contact to Mr. Saurabh but he not pick up my phone

pl. do need full For refund My Money on My account .
ASAP other wise I am going to consumer court & Bank Lockpal ( RBI ) For the Same .


Regards
Rajesh Pawar .
Account No : [protected]
Contect NO – [protected]



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